We picked up remotely and could have driven off without our extra supplies but the man inside (didn't catch name) was great about tracking us down to make sure that didn't happen. Also, Brian (sp?) was extremely helpful on the phone (UHaul main line) when there was a problem signing in to get our truck. ("Cool beans" Brian!)
Glory H.
Customer Reviews for SmartBuy Exxon
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Keep everything as is! Customer service is A#1!!!
Anthony B.The vehicle was so dirty and nasty inside that my wife and I had to shampoo the seats, wipe everything down. There was sticky drink and or milk spilled all in the vehicle. We had to perform a thorough cleaning before using the vehicle. Very disappointed and very unsanitary.
Kenneth J.No improvements are needed. The rental went well and is located in a great location.
Reginald H.Uhaul made it easy, thank you.
Jay R.N/C
Marvin W.Very helpful. the staff was so accommodating. I had to book it at the last minute. they were extremely helpful.
JOAN S.Maintenance on trucks, my rentals battery died after pick up. Had to jump start truck aside from this issue truck was low on coolant.
Eric H.trucks in poor condition the one that rents accelerated only 2 times while at a traffic light
Lionel L.Used the app to return the truck. No issues.
John M.I've always used Uhaul for any type of scenario where I needed to move. I rented a truck and enclosed trailer for one day. Only made a one way trip. Less than 20 miles. I was charged a 25$ cleaning fee, 15$ for 3 gallons of gas???? The Arab that runs the store is disrespectful and quite frankly disgusting. I will never use your service again. 140$ for a one way trip and 20 miles. That's extortion!!! ☠ðŸ-•
Travis M.Ninguno
JOHNLYNN W.No comment other than great service as aways.
Grover O.I can't think of anything that could be improved. The attendant was very helpful and pleasant to work with. This location is now my go-to for all of my U-Haul rentals.
Michael W.1) The vehicle was excellent -- and the self-pick-up process was pretty good considering this is the first time I had used that process (we previously several times had rented from that location "in person"). 2) The self-pick-up process required an extensive delay while we were "approved". It would have been much better if this could have been done (at least partially) BEFORE we were waiting in the 91-degree sun for the approval. 3) There was no explanation if the approval process will be quicker NEXT TIME or if I will have to go through all that again -- it is understand to "protect the assets", but it is annoying to a responsible person. There should be a "frequent renter" level of use that takes into account past in-person rentals as well. 4) I felt a bit "ripped off" by the GAS GAUGE. When I picked it up, the gauge SAID FULL. I used it for 50 miles and the display said it was getting 17.2 miles to the gallon. However, when I REFILLED it, it took 5.5 gallons to completely refill it (at about $2.80 per gallon), thus I paid $5.60 more to refill it than I expected. I certainly did NOT (if it is functioning correctly) consume 5.5 gallons of gas in 50 miles. Paying an extra $5.60 is NOT the end of the world, but it is annoying and unexpected -- especially since I am paying that for the NEXT person's benefit and they won't even know it. The gauge can be on "full", but actually the tank will still take a couple more gallons. For the future, I certainly won't be so generous!
Jonathan S.Rental process was quick and easy. Owner was friendly and very knowledgeable about the equipment. I will definitely rent from this location again
James O.The staff was friendly and professional
Timothy E.Very good service
Samantha C.This was by far the best experience I have ever had renting a U-Haul. I'm so happy that you're doing every thing on line. It''s so easy and the folks at this location were the best,
Christina L.I have always used you all for other purchases because they are high quality great performance and very reasonable price customer service is very polite and regret recommend you all to all my friends
Franklin A.The mobile application needs improvement in the worst way!!!!!!
John M.Attendant was very courteous & helpful. Seamless as could be.
BARRY B.Nothing this was the best customer service I have had in a long time.
Melissa C.More available locations for Sunday rentals
Richardo O.I was charged for fuel and I made sure there was more fuel in it than when I got it. I was not aware of what all I had to do to turn it back in. U haul use to be great but not anymore
Caroline R.Nada
RAMONITA M.I had no issues here. The cashier was very friendly and helpful.
Keith K.I asked for a truck in Durham on chapel Hill blvd. I worked with Jeremiah who was wonderful but your scheduling trucks at the day before is causing your customers problems. And it puts your front end managers in a no win situation. I would recommend you getting more trucks on standby this business has been in practice for years. You should have it down to a science.
Margaret W.Smile!!!
Lanetta F.Great place to do business with.
Terry D.Disappointed that 10' truck did not have a ramp. That information may have been in the fine print that I didn't read.
Ronald B.As Mary Poppins would say - “It was practically perfect in every way†😅 ðŸ‘
Mark S.Excellent service customer friendly
Ronald P.The location and the truck were all good. Since it was Sunday, so I went for the self-service. I thought it was a good idea, but with quite a bit of hassle. It took over half an hour each time to rent and return. They need to call two persons to verify after I took a selfie and sent photos of my license. Had to wake my friends up on a Sunday morning. The return process through webpage on mobile phone kept crashing. Maybe a dedicated app is better for such a job. Next time, I would try my best to find a time frame with the staff available on site.
Jinshi Z.Excellent customer service and the truck was in great condition. All equipment was clean and sterile between customers which was a nice feature.
Stephanie J.The person working Sunday May 2nd was very nice and we had no problems with the truck. Gracias.
Cheryl M.Nice customer services
Voncylla B.Manager, and staff were very friendly and helpful. Had a great experience. I would highly recommend renting here. Gracias
Charles R.I had a SUV and told the manager the chain was not wrapped up enough so it dragged the ground and wore out the chain. The manager expected me to unhook the trailer and removed it myself at 1230 pm saying there was no help. I said I had heart surgery and could not lift the trailer off. He said he was only person on shift running the gas station and register. He knew I report this to U haul and so he removed the trailer. Not a place I want to go back to again.
Sean H.Lower the per mile fee. It's outrageously high
Paul C.Location was very easy to get to and depart. Trailer was easy to pull
Chris B.Needed new brakes and the front end felt like it was going to fall out and vehicle has an exhaust leak.
Kimberly H.My experience at the pick location was fine. My experience overall with U-Haul and my reservation was very poor. They didn't even have the truck I had reserved.
Chad M.