What a breath of fresh air. I wish all locations were heald to this standard! Definitely redeemed some points for uhaul there!
krysten B.
Customer Reviews for Smart Choice Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We highly recommend this location based on customer service. 10/10.
Justin S.As always,a pleasure to do business at this location. Excellent customer service and of course we love seeing Moo!
Justin S.Great customer service. Clean trailer.
Bradley W.Awesome service! Representative met me at the truck as soon as I pulled in. He made my return quick and easy! Will definitely go here again for any of my U-Haul needs!!
Ronnie H.App is extremely slow and glitchy. Upgrade the server.
Maurice W.It was very easy to rent from Smart Choice. Owner was very helpful and kind. I would use this business again.
Lynn B.Easy drop off. Plenty of space to return the trailer.
Jose H.Tell MooMoo we said hi!
Justin S.This dealer is laid back and very helpful. Better than a big factory store for personal service.
Ryan B.This location overcharged me quite a bit but corp took care of it
Diane E.The cab smelled, there were dog mud prints, and the guy sold me a lock that didn't even fit.
Alex M.We've used this location before & will continue. Excellent service.
Richard S.This representative was customer service oriented and polite. But the U-Haul company as a whole has gone to pot. Your customers built this company not your corporate polices or corporate people that aren't in the field facing the customers and the issues. Moving is a very difficult time for most folks and your staff just makes it more stressful.
angie A.If I ever decide to leave I will get my truck from this man, very approachable and greeted me with a smile at the door
Christian C.Nothing. Drop off was easy and very professional
Donna B.He went out of his way to help me check in.
Alan L.Very professional I had no issued and would go back to this location. Uhaul trails pull and work great and the price was reasonable .
John W.No one was there during the time that I returned the truck. My issue is the charge of $29 to clean up a truck that was returned in the same condition as when I received it.
Gregory W.Nothing everything was excellent.
Wesley H.Outstanding service when I dropped the truck off!
Pamela K.The owner of this Facility, is wonderful to deal with. Highly reccomend.
Tom Y.Excellent! Kevin is a great guy. He helped with any questions that I had before dropping off the truck and was kind and professional in person. I'd highly recommend this location.
christopher C.He was ok
Pamela G.Great & Friendly service. Easy location to drop off UHaul.
Chris C.Great place to do business with. Nice older gentleman and a very friendly puppy dog I enjoyed getting to pet while renting my truck. I'll be back for sure.
Kevin H.Few places to park. Dark lot. I was overcharged for my rental. I returned the truck with 3/4 of a tank, which was more than the 2/3 of a tank that I left Columbia with. This lication added 38.00 onto my bill for gas. I am still waiting to see the adjustment on my credit card.
Victoria Z.Staff very helpfuul
Jeanne G.The office was an unorganized mess; the TV was on; his dog was running around following us; he was on a personal phone call for several minutes while I waited to pick up the trailer I'd reserved.
Jennifer K.Truck had multiple damage that were indicated. Engine surges in RPMs and I was worrying if it would make the trip. In my opinion, uhaul has severely gone gone downhill in quality.
Carl M.The location and owner/lessor/Mgr was great. The property and was very clean. I even left my personal vehicle with confidence while running my UHaul errands. The only complaint I have is the mobile app system was frustrating and didn't work well in real practical time. It was difficult and I couldn't complete tasks upon arrival/check-in AND Upon check-out....so frustrating and proved useless. I had to get help in completing both my check-in and check-out. In the future, I will choose NOT to use your mobile service.
Karen S.Customer service at its finest. Couldn't be happier friendly kind and a good man. Thank you!
BRADLEY D.The person was helpful and friendly
ROD S.That gentleman knew his stuff. Kind, orderly and quick. A+. Thank you
asa C.need more appliance dollies, one was reserved but not available.
Matthew B.I dropped the truck off after hours, but the location was easy to find and plenty of parking (would recommend a larger sign to make it easier to see). The check in process through the app was tedious (6 steps including pictures), but not difficult. There is a key drop box, which was easy to find.
heather B.I've used U-Haul occasionally over the years in multiple states. This experience, from the off hours pick-up to the return, was one of the most pleasant and well-managed.
Randall H.Springfield Campbell uhaul was AMAZING! So fast and GREAT customer service. Dropping the uhaul off at Overland Park uhaul was so much rougher. Long line. Not the nicest ladies at the desk.
Victoria G.