Customer Reviews for Small Town Storage
(U-Haul Neighborhood Dealer)

207 reviews

226 Bella Vista Rd   Vacaville, CA 95687

(707) 317-1007

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 8 am–4 pm
  • Sun: 11 am–3 pm

Services at this Location:

Contact Us

(707) 317-1007

226 Bella Vista Rd
Vacaville, CA 95687

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 8 am–4 pm
  • Sun: 11 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Get a bigger store 😊

Paul Brick 
Rating:
4.0

Very friendly and helpful.

Audrey ParasVibat 
Rating:
5.0

Customer did not leave a comment.

Gary Chaffee 
Rating:
5.0

Customer did not leave a comment.

Carlos Rodriguez 
Rating:
5.0

Everything was awesome…thanks

Larry Williams 
Rating:
3.0

I did not appreciate to be asked to provide a second phone number, it doesn't make sense, you are already being handed a credit card.

ANTONIO CASTRO 
Rating:
3.0

The location nor the customer service was a problem. It was the trailers dimensions. Advertised size was 6x12 meanwhile the entrance to the trailer was significantly smaller. Therefore, making it a huge waste of my time. The trailer, in that case, was useless. I requested a refund through the branch

Eduardo Mora 
Rating:
5.0

Very friendly, patient and quick. Extremely easy to work with.

Trina Helmke 
Rating:
5.0

Customer did not leave a comment.

ARMANDO RAMIREZ 
Rating:
5.0

Customer did not leave a comment.

Aaron Houston 
Rating:
1.0

truck is filthy

ART VILLEGAS 
Rating:
5.0

Customer did not leave a comment.

OSCAR DIAZ 
Rating:
5.0

Customer did not leave a comment.

Trevor Paige 
Rating:
4.0

Left front tire alert.

BJ Barton 
Rating:
4.0

Customer did not leave a comment.

Mariah Mbaya 
Rating:
5.0

Customer did not leave a comment.

beyene Kidane 
Rating:
4.0

Customer did not leave a comment.

Joel Ramirez 
Rating:
1.0

We made/paid for a UHaul Trailer 9/23/23 for an 8 AM pickup on 9/24/23 at UHaul at N Texas Fairfield, CA. The website stated AVAILABLE and guaranteed pickup for that time and day. I arrived at 8 am and was told it wasn't available -- I had to go to Vacaviile to get get the trailer. The trailer was there but NOT the pre ordered rental furniture Pads. So then I was told I had to go to a 3rd UHaul location to get the pads. This unacceptable situation caused inconvenience not only to myself but also the 2 individuals, waiting to help with my furniture pickup.. So we were then an hour late arriving at our destination. - which was also inconvenient to the seller who was then late for another appointment . Terrible experience with UHaul- not reliable. R Hughes 9/25/23

Robert Hughes 
Rating:
5.0

Customer did not leave a comment.

Easther Wong 
Rating:
5.0

Customer did not leave a comment.

SASIKUMAR KARUPPUSAMY 
Rating:
3.0

Customer did not leave a comment.

Michael Brown 
Rating:
4.0

Had a little trouble pinpointing your exact entrance. You’re set back just far enough from the street that I was hesitant to enter in case I was unable to turn around to get back out. A more prominent sign at the driveway (that says uhaul definitely would have helped me)

Julie Johnson 
Rating:
5.0

The cargo light did not turn on.

Salvador Anguiano 
Rating:
5.0

I asked for a dolly on the phone with customer service team during scheduling; was not there at the location where I picked up. Otherwise, the gentleman at the front desk at Small Town Storage was incredibly helpful and kind.

Samantha Catalano 
Rating:
5.0

Very good I like get

MOSES LIAN 
Rating:
5.0

Customer did not leave a comment.

Timothy Robards 
Rating:
3.0

Staff was attentive.

WAYNE DAVIS 
Rating:
5.0

Great service location manager was unbelievably accommodating haven’t had that kind of exterior customer service more than a hand full of times in 66 years to include my 20+ years career as a corporate director in parts & service support. Good job finding her

James Omoso 
Rating:
5.0

Customer did not leave a comment.

Patricia Aguirre 
Rating:
5.0

Customer did not leave a comment.

PATRICIA MARES 
Rating:
5.0

Customer did not leave a comment.

DEDRICA ROTHSCHILD 
Rating:
5.0

Customer did not leave a comment.

Corey Wilkins 
Rating:
5.0

Customer did not leave a comment.

John Harrington 
Rating:
5.0

Customer did not leave a comment.

Kiara Geter 
Rating:
5.0

The whole process was great! Madison was wonderful! Thank you!

Connie Untalan 
Rating:
5.0

Superior service! Quick in and out. Highly recommend. Thanks

Barbara Power 
Rating:
5.0

Manager was so professional and quick. We will definitely be back for all of our moving needs.

Ashlee Unpingco 
Rating:
5.0

Front desk was great :)

bob hapton 
Rating:
5.0

Customer did not leave a comment.

Carrie Kost 
Rating:
5.0

Nothing. Customer service is beyond great and I will always rent from this location.

Dennis Mateo 
Rating:
5.0

Madison is excellent and always friendly!

Gary Chaffee 
Rating:
5.0

Customer did not leave a comment.

Sergii Demianiv 
Rating:
5.0

The manager here made sure everything was just right. By far the best u-haul experience I have had.

Charles Ramsey 
Rating:
5.0

Customer did not leave a comment.

Joyce Oliver 
Rating:
5.0

Customer did not leave a comment.

Debra DeOsuna 
Rating:
3.0

We arrived late. There can be some clear direction on what to do with the Uhaul keys and where to park the Uhaul.

Christopher Walker 
Rating:
5.0

Customer did not leave a comment.

BRYAN WANG 
Rating:
5.0

Keep doing what you are doing.

Frank Pineiro 
Rating:
5.0

The vehicle’s indicator lights where on that there was low tire pressure on 1 tire and that it needed an oil change.

Enrique Guzman 
Rating:
5.0

Great customer service from Madison Thank You

Joel Ramirez 
Rating:
5.0

Nothing! The staff was friendly and knowledgeable. I was in-and-out quickly. Returning the truck was easy. I was satisfied with my experience. Thank you.

Valisa Langhorne 
Rating:
5.0

Customer did not leave a comment.

Kelly Lieb 
Rating:
5.0

CHelsea at the front was INCREDIBLE! Truck was very clean. My issue was with the truck maintenance. We were no more than five miles into our journey and the ABS light came on and stayed on for our entire trek. The brakes were also not only VERY LOUD, but would brake LITERALLY on their own when I took my foot off the accelerator. VERY JERKY and quite uncomfortable. I was also a bit worried that the brakes would either fail at some point in our journey from Vacaville to Chico and back or would activate so suddenly that it would cause bodily injury. I almost called Uhaul up in Chico because I was worried for our safety.

Jouli Jara 
Rating:
5.0

Customer did not leave a comment.

Jeff Thompson 
Rating:
3.0

The truck only had 1/4 of a tank of gas. I only put 3 miles on the truck. Picked up at a little after 5 dropped it back at storage unit before 7pm.

pamela sharp 
Rating:
4.0

The shocks need maintenance

april young 
Rating:
3.0

I was charged $74 for the rental on Saturday, which is what I expected. Then I see another charge for $148 on Tuesday. I called and the lady at the desk cant explain it says to call U Haul????? Service?????

david kelly 
Rating:
5.0

Customer did not leave a comment.

Peter Schmitz 
Rating:
5.0

Madison was great

Andrea Robins 
Rating:
5.0

The young lady that help me was great and you need to keep her around she was very helpful for the things I needed and very respectful of the time of need I appreciate her thank you very good hospitality

WILLARD RANKINS 
Rating:
5.0

Nothing to improve. Very friendly staff.

Wayne Broughton 
Rating:
5.0

Customer did not leave a comment.

Joseph Rosales 
Rating:
5.0

Customer did not leave a comment.

Lisa McGee 
Rating:
5.0

Awesome service

DANIEL BERNAL 
Rating:
5.0

Make sure you keep Madison around. She was able to arrange for me to get a truck at the last minute after I showed up at the wrong rental location. At the end of a long week, she really made my life a bit easier helping a family member move. I will always use this location in the future. Many thanks!

Josh Ellington 
Rating:
5.0

Customer did not leave a comment.

Thomas Smith 
Rating:
5.0

Customer did not leave a comment.

Theresa Salt-Laui 
Rating:
5.0

Customer did not leave a comment.

Sarah LoGrasso 
Rating:
5.0

Customer did not leave a comment.

Jorge Ramirez 
Rating:
5.0

Trish was very helpful

Jennifer ODonnell 
Rating:
5.0

Customer did not leave a comment.

FELICIA FALLS 
Rating:
5.0

Smooth transition, quick in and out. Thanks!

Vivian Vargas 
Rating:
5.0

Customer did not leave a comment.

tarek salma 
Rating:
5.0

I like the services friendly professional people working there and then we'll return to rent again thank you

TOMAS GOMEZ 
Rating:
5.0

Customer did not leave a comment.

Scott Smith 
Rating:
5.0

Staff is super helpful and even noticed that the reservation was changed by corporate from a van to a 10 foot truck and called me to verify that was my choice. It was not and I was glad they caught it and I was able to get the van that I wanted. They are slightly farther than the other location I was using, but their service is worth it!

Erica Serface 
Rating:
5.0

Staff was very nice and helpful!

patricia rivera 
Rating:
5.0

Everything is good no need to improve

HAMID NAEB 
Rating:
5.0

Customer did not leave a comment.

Sandra Thomas 
Rating:
5.0

Customer did not leave a comment.

DIRLY SANA 
Rating:
5.0

Staff were very helpful and courteous. Made sure to answer questions I had and helpful in my understanding of rental procedure. Highly recommend.

DWIGHT DALTON 
Rating:
3.0

trying using the app. it was confusing

AARON WEISS 
Rating:
5.0

Customer did not leave a comment.

twuanya gibbons 
Rating:
5.0

This is the second interaction I've had with this facility. The two ladies I interacted with went above and beyond! I'm very very pleased with the services I've received. THANK YOU! :-)

JESSIE STRONG 
Rating:
4.0

Customer did not leave a comment.

SAMUEL CAVAZOS 
Rating:
5.0

Check-in was very fast and efficient as was drop off. The staff was kind and helpful.

TEDDI ANDERSONCURRY 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ODULIO 
Rating:
5.0

Really helpful and friendly girl.

MILTON MENDOZA 
Rating:
5.0

Customer did not leave a comment.

DIANA ALVARADO 
Rating:
5.0

Customer did not leave a comment.

TERRY MORALES 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE JACKSON 
Rating:
4.0

Great customer service

Claude Stuber 
Rating:
5.0

Allow cash to pay

Cameron Mendoza 
Rating:
5.0

Excellent service!

ZHIBIN ZHOU 
Rating:
1.0

The Confirmation sent me to the wrong U Haul address. I asked the customer service representative were the trucks cleaned and disinfected, she assured me, yes it was. That was the dirtiest U Haul that I have ever rented. I do not think I will be paying over $100 again to rent one of your trucks. Because of COVID your company should clean inside the truck and where people store their belongings.

ANDREA MCNEIL 
Rating:
4.0

Customer did not leave a comment.

PENELOPE TORRES 
Rating:
5.0

Customer did not leave a comment.

JOYCE BANKS 
Rating:
3.0

Customer did not leave a comment.

JORDAN ROGERS 
Rating:
5.0

Excellent!!!

PRAFUL GANATRA 
Rating:
4.0

Customer did not leave a comment.

SAMUEL GLESNER 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top