Staff were very helpful and courteous. Made sure to answer questions I had and helpful in my understanding of rental procedure. Highly recommend.DWIGHT D.
Customer Reviews for Small Town Storage
(Distribuidor de U-Haul del vecindario)
Vacaville, CA 95687
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9:30 a. m. - 6 p. m.
- Sáb.: 8 a. m. - 4 p. m.
- Dom.: 11 a. m. - 3 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
trying using the app. it was confusingAARON W.
El cliente no dejó un comentario.twuanya G.
This is the second interaction I've had with this facility. The two ladies I interacted with went above and beyond! I'm very very pleased with the services I've received. THANK YOU! :-)JESSIE S.
El cliente no dejó un comentario.SAMUEL C.
Check-in was very fast and efficient as was drop off. The staff was kind and helpful.TEDDI A.
El cliente no dejó un comentario.MICHAEL O.
Really helpful and friendly girl.MILTON M.
El cliente no dejó un comentario.DIANA A.
El cliente no dejó un comentario.TERRY M.
El cliente no dejó un comentario.DOMINIQUE J.
Extraordinario servicio al clienteClaude S.
Allow cash to payCameron M.
Excellent service!ZHIBIN Z.
The Confirmation sent me to the wrong U Haul address. I asked the customer service representative were the trucks cleaned and disinfected, she assured me, yes it was. That was the dirtiest U Haul that I have ever rented. I do not think I will be paying over $100 again to rent one of your trucks. Because of COVID your company should clean inside the truck and where people store their belongings.ANDREA M.
El cliente no dejó un comentario.PENELOPE T.
El cliente no dejó un comentario.JOYCE B.
El cliente no dejó un comentario.JORDAN R.
El cliente no dejó un comentario.SAMUEL G.
El cliente no dejó un comentario.DONALD S.
El cliente no dejó un comentario.LORRAINE J.
Really nothing it was quick fast. The young made was friendly and precessional I would return to this location and rent with her againMicheal K.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Shirree Y.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.Tyler B.
El cliente no dejó un comentario.RAMZI M.
El cliente no dejó un comentario.MICHAEL K.
El cliente no dejó un comentario.EMILY D.
App is worthless and clunky. Took much longer than if I simply went inside and rented the old fashioned way. Won't use it again.Jeffrey S.
El cliente no dejó un comentario.WILLIAM L.
The customer service provided by Trish was outstanding!!!JAMES S.
El cliente no dejó un comentario.MICHAEL W.
Clean the windshield, add washer fluidDANIEL T.
trash your policy agreement, its not right to charge us customer 3x the rent price for a simple mistake of dropping the equipment on different location due to my health condition, avoiding possible accident......... if you'll take a look on the customer situation that day, you should give a little consideration, instead of helping uhaul charge me more than 3x, all i can say is may god bless youEDZELSON T.
The trailer door was dang near impossible to open and trailer nor chains were put on correctly fix your equipment and train your workers correctlyMARCUS A.
Friendly staff and helpful. Thank youDEBORAH O.
3 of 4 tires were worn on the truck. Communication is not great. Tried contacting the office to extend for another day. I got a hold of "customer service" twice but they do not handle extensions. First call I was on hold for a very long time but if the call dropped, I should still get a call back. Second time I was told I would get a call back. I received no call, so continued with my move. Received a voicemail the following morning stating there was a reservation for the truck and it needed to be returned. I called the office. I was able to keep the truck for an extended time. It was explained that there was a family emergency and that the office had to close. This mix-up could have been prevented by office coverage or with an online reservation system, the ability to change reservation.Presie V.
El cliente no dejó un comentario.Bob M.
Great & easy experience. The woman at the counter was friendly and very helpful.Danielle D.
El cliente no dejó un comentario.KELLY T.
El cliente no dejó un comentario.LAMONT H.
El cliente no dejó un comentario.CHRISTOPHER M.
i called for a 10ft.truck and got a van. I've been renting uhauls 50 years & never had a problem. they referred me to 3 different places by text after I booked by my house. the van had chocolate lookg syrup spilled in it. Disgusting.PEGGY S.
I will never go back to this location and need someone to contact me immediately. I was charged for renting the truck for two days. I rented April 17 and returned April 17th. I finally get charged a month later and I'm over charged. Unbelievable poor customer service. They know I didn't have that truck two days I returned after hours Saturday and went in Sunday morning to get our phone we left in the truck out. That's when the manager said she was having computer problems and couldn't close the contract out but not to worry. I had no idea that meant she would rip us off a month later.HILLARY N.
El cliente no dejó un comentario.Richard M.
Rep was very helpful, help me in very professional manner!! Thank you MadisonJOHN C.
old truck ok but could use and up date.JOHN C.
Pricing is too high probably wont use uhaul againMERCI O.
Would no recommend at all,erin L.
older truck that transmission was not shifting properly throughout the trip, truck was picked up inside, but would not say it was clean.DAVID F.
El cliente no dejó un comentario.Victor C.
Truck I rented was very clean and new. The person who assisted me was very friendly!Dennis M.
El cliente no dejó un comentario.DAVID A.
It ws ok. Did not like that I did not receive a receipt of all my charges at the time of my return.YVETTE T.
Outstanding customer service. I have only praise for their conduct during the rental process. THANK YOU!GROVER W.
My in person experience with Madison at your buena Vista location in Vacaville was absolutely wonderful. You have a jewel in this employee; she went above and beyond to assist me with my auto transport needs. GREAT job Madison!NICOLE H.
The first place I booked did not hold my truck even though I double check to make use it would be.the second place was above average and was very nice.MICHELLE E.
The truck was not clean at all and it smell like cigarettes i had to keep the windows down to try and help with the smell it was not ready to go when I pick up it was like it was returned then gave to me right after I will not go there againJean L.
El cliente no dejó un comentario.ALVIN U.
Truck needs maintenance. Gears do not shift smoothly and engine revs too high before shifting. Used truck for less than two hours, got billed for four.Juan G.
El cliente no dejó un comentario.James H.
Make sure someday the truck is clean.Robert A.
El cliente no dejó un comentario.JAMES H.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.Timothy P.
El cliente no dejó un comentario.LOVE IMME L.
Wash and fuel the vehicle fully.Richard R.
El cliente no dejó un comentario.ROBERT R.
El cliente no dejó un comentario.RIGOBERTO P.
El cliente no dejó un comentario.HERMES L.
El cliente no dejó un comentario.BRYAN R.
El cliente no dejó un comentario.RACHEL G.
I originally ordered a 36 foot truck which was available at the time I ordered it. But uhaul whichever me to a further location like 28 miles further from my home. So I had to take a way smaller truck. Which required me to make multiple trips. I drove a 100 mile just in town and I had to keep it a extra day was well. This trip cost me way more then it should have. Not happy at all!JAMES N.
El cliente no dejó un comentario.charles L.
El cliente no dejó un comentario.Charles L.
El cliente no dejó un comentario.Yvonne L.
El cliente no dejó un comentario.Randy H.
El cliente no dejó un comentario.John N.
El cliente no dejó un comentario.Alinecassia R.
El cliente no dejó un comentario.Travis O.
El cliente no dejó un comentario.Angelina M.
The owner was super helpful and the truck was very clean and had been wiped down with sanitizer given the crazy situation we are in.David M.
The unit I reserved from the uhaul store on monte Vista was not available as promised. It took almost 2 hours past my reservation time before I actually drove away with the trailer. This was not the fault of the person at Small Town Storage, she was very helpful. I was just frustrated that the reservation I made was not available at the planned time.David P.
El cliente no dejó un comentario.Terry L.
Great counter lady. But your uhaul get key app was a little complicatedKeith U.
I dropped the Uhaul off in perfect condition at this location, and with the appropriate gas i originally picked it up with even more gas actually. I walked in, they all were just wondering around and seemed as if i were a bother to them. Just a bad experience. I was also charged 54 dollars for no reason. I would like a call back.Eduardo G.
Put a note on the reservations site that there is no on-site customer parking available.Marcel L.
El cliente no dejó un comentario.Olawale O.
Just make sure everything is operational; inside light wouldn't turn on but I was told the switch was somewhere, I just couldn't find it.Carlo S.
El cliente no dejó un comentario.Carol M.
El cliente no dejó un comentario.cierra S.
I didn't like how I had 4 different pricing for the uhaul. I had already placed my order online and they didn't have it. I paid more the. I first was told. I was irrated with the numbers changing. I felt like they were not honest with me.Isabel H.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Liana P.
the lady was nice and expedientPatricia P.
Very easy in and out process thank you so much the two women that helped us on 9-14 -2019 8:30 am were awesome .Robert V.
El cliente no dejó un comentario.Kathy M.