Customer Reviews for Small Town Storage
(U-Haul Neighborhood Dealer)

226 comentarios

226 Bella Vista Rd   Vacaville, CA 95687

(707) 317-1007

Horario de oficina

  • Mon-Fri: 9:30 am–6 pm
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: 11 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(707) 317-1007

226 Bella Vista Rd
Vacaville, CA 95687

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 9:30 am–6 pm
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: 11 a. m. - 3 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

I have used this location before and was satisfied. This time my pick up time was at 11am the person opening didn't get there tell 11:30am. I was on line with a Hal assistant trying to change location.

SCOTTIE D 
Clasificación:
5.0

Thank you for the kind service!

Paul W 
Clasificación:
4.0

To hard to find

Michael A 
Clasificación:
5.0

The trailer I rented was in good condition and pulled very smoothly. It had a punch at the front of the trailer that would have been fine but it rained on part of my trip. I put some tape over it after I noticed it leaked a little. Nothing was damaged a couple moving blankets got wet but no big deal. Thank You U Haul.

PAUL A 
Clasificación:
2.0

There was only one handicap parking space available at the location and management left a U-haul rental van parked there without a placard or disabled plate. I let the front office person know a disabled customer may need the space but they didn't appear to care or think they should move the van since it was still there when we left the location after returning our truck. To only have one disabled parking spot and block it with rental equipment is very disrespectful to their disabled customers. Parking is very limited at this location and there are only two parking spaces close to the front office, one being the handicap space. The non-handicap space wasn't even occupied so there was no excuse to block the handicap spot.

MATTHEW E 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA D 
Clasificación:
5.0

Staff was very helpful

Norma S 
Clasificación:
5.0

Clean and nice with no problems

JOEL R 
Clasificación:
5.0

Maybe just fix the window handle on the drivers side door , other than that it was ok.

Robert G 
Clasificación:
5.0

El cliente no dejó un comentario.

Chantee N 
Clasificación:
4.0

Friendly, helpful and knowledgeable. I saved a lot of running around town.

Anne M 
Clasificación:
5.0

Although the truck is not in really good mechanical condition, the service attendant who helped me was terrific!

gene e 
Clasificación:
1.0

El cliente no dejó un comentario.

JEREMIAH C 
Clasificación:
5.0

This location made my experience easy!

Tohana W 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos R 
Clasificación:
5.0

Thanks for the last minute reservation...great location...great town...great people

Wayne P 
Clasificación:
5.0

The box had quite a bit of debris left from the last user. There were broken pieces of white plastic all over. I had to clean it better than I received it to avoid a charge, despite my uses being very clean. Otherwise, truck and customer service were great.

Lance S 
Clasificación:
5.0

This is my favorite location, thank you for your good service.

francisco g 
Clasificación:
5.0

El cliente no dejó un comentario.

Moises G 
Clasificación:
5.0

Get a bigger store 😊

Paul B 
Clasificación:
4.0

Very friendly and helpful.

Audrey P 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary C 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos R 
Clasificación:
5.0

Everything was awesome…thanks

Larry W 
Clasificación:
3.0

I did not appreciate to be asked to provide a second phone number, it doesn't make sense, you are already being handed a credit card.

ANTONIO C 
Clasificación:
3.0

The location nor the customer service was a problem. It was the trailers dimensions. Advertised size was 6x12 meanwhile the entrance to the trailer was significantly smaller. Therefore, making it a huge waste of my time. The trailer, in that case, was useless. I requested a refund through the branch

Eduardo M 
Clasificación:
5.0

Very friendly, patient and quick. Extremely easy to work with.

Trina H 
Clasificación:
5.0

El cliente no dejó un comentario.

ARMANDO R 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron H 
Clasificación:
1.0

truck is filthy

ART V 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR D 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor P 
Clasificación:
4.0

Left front tire alert.

BJ B 
Clasificación:
4.0

El cliente no dejó un comentario.

Mariah M 
Clasificación:
5.0

El cliente no dejó un comentario.

beyene K 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel R 
Clasificación:
1.0

We made/paid for a UHaul Trailer 9/23/23 for an 8 AM pickup on 9/24/23 at UHaul at N Texas Fairfield, CA. The website stated AVAILABLE and guaranteed pickup for that time and day. I arrived at 8 am and was told it wasn't available -- I had to go to Vacaviile to get get the trailer. The trailer was there but NOT the pre ordered rental furniture Pads. So then I was told I had to go to a 3rd UHaul location to get the pads. This unacceptable situation caused inconvenience not only to myself but also the 2 individuals, waiting to help with my furniture pickup.. So we were then an hour late arriving at our destination. - which was also inconvenient to the seller who was then late for another appointment . Terrible experience with UHaul- not reliable. R Hughes 9/25/23

Robert H 
Clasificación:
5.0

El cliente no dejó un comentario.

Easther W 
Clasificación:
5.0

El cliente no dejó un comentario.

SASIKUMAR K 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael B 
Clasificación:
4.0

Had a little trouble pinpointing your exact entrance. You're set back just far enough from the street that I was hesitant to enter in case I was unable to turn around to get back out. A more prominent sign at the driveway (that says uhaul definitely would have helped me)

Julie J 
Clasificación:
5.0

The cargo light did not turn on.

Salvador A 
Clasificación:
5.0

I asked for a dolly on the phone with customer service team during scheduling; was not there at the location where I picked up. Otherwise, the gentleman at the front desk at Small Town Storage was incredibly helpful and kind.

Samantha C 
Clasificación:
5.0

Very good I like get

MOSES L 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy R 
Clasificación:
3.0

Staff was attentive.

WAYNE D 
Clasificación:
5.0

Great service location manager was unbelievably accommodating haven't had that kind of exterior customer service more than a hand full of times in 66 years to include my 20+ years career as a corporate director in parts & service support. Good job finding her

James O 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia A 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA M 
Clasificación:
5.0

El cliente no dejó un comentario.

DEDRICA R 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey W 
Clasificación:
5.0

El cliente no dejó un comentario.

John H 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiara G 
Clasificación:
5.0

The whole process was great! Madison was wonderful! ¡Gracias!

Connie U 
Clasificación:
5.0

Superior service! Quick in and out. Highly recommend. Thanks

Barbara P 
Clasificación:
5.0

Manager was so professional and quick. We will definitely be back for all of our moving needs.

Ashlee U 
Clasificación:
5.0

Front desk was great :)

bob h 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie K 
Clasificación:
5.0

Nothing. Customer service is beyond great and I will always rent from this location.

Dennis M 
Clasificación:
5.0

Madison is excellent and always friendly!

Gary C 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergii D 
Clasificación:
5.0

The manager here made sure everything was just right. By far the best u-haul experience I have had.

Charles R 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce O 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra D 
Clasificación:
3.0

We arrived late. There can be some clear direction on what to do with the Uhaul keys and where to park the Uhaul.

Christopher W 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN W 
Clasificación:
5.0

Keep doing what you are doing.

Frank P 
Clasificación:
5.0

The vehicle’s indicator lights where on that there was low tire pressure on 1 tire and that it needed an oil change.

Enrique G 
Clasificación:
5.0

Great customer service from Madison Thank You

Joel R 
Clasificación:
5.0

Nothing! The staff was friendly and knowledgeable. I was in-and-out quickly. Returning the truck was easy. I was satisfied with my experience. Gracias.

Valisa L 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly L 
Clasificación:
5.0

CHelsea at the front was INCREDIBLE! Truck was very clean. My issue was with the truck maintenance. We were no more than five miles into our journey and the ABS light came on and stayed on for our entire trek. The brakes were also not only VERY LOUD, but would brake LITERALLY on their own when I took my foot off the accelerator. VERY JERKY and quite uncomfortable. I was also a bit worried that the brakes would either fail at some point in our journey from Vacaville to Chico and back or would activate so suddenly that it would cause bodily injury. I almost called Uhaul up in Chico because I was worried for our safety.

Jouli J 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff T 
Clasificación:
3.0

The truck only had 1/4 of a tank of gas. I only put 3 miles on the truck. Picked up at a little after 5 dropped it back at storage unit before 7pm.

pamela s 
Clasificación:
4.0

The shocks need maintenance

april y 
Clasificación:
3.0

I was charged $74 for the rental on Saturday, which is what I expected. Then I see another charge for $148 on Tuesday. I called and the lady at the desk cant explain it says to call U Haul????? Service?????

david k 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter S 
Clasificación:
5.0

Madison was great

Andrea R 
Clasificación:
5.0

The young lady that help me was great and you need to keep her around she was very helpful for the things I needed and very respectful of the time of need I appreciate her thank you very good hospitality

WILLARD R 
Clasificación:
5.0

Nothing to improve. Very friendly staff.

Wayne B 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M 
Clasificación:
5.0

Awesome service

DANIEL B 
Clasificación:
5.0

Make sure you keep Madison around. She was able to arrange for me to get a truck at the last minute after I showed up at the wrong rental location. At the end of a long week, she really made my life a bit easier helping a family member move. I will always use this location in the future. Many thanks!

Josh E 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa S 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah L 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge R 
Clasificación:
5.0

Trish was very helpful

Jennifer O 
Clasificación:
5.0

El cliente no dejó un comentario.

FELICIA F 
Clasificación:
5.0

Smooth transition, quick in and out. Thanks!

Vivian V 
Clasificación:
5.0

El cliente no dejó un comentario.

tarek s 
Clasificación:
5.0

I like the services friendly professional people working there and then we'll return to rent again thank you

TOMAS G 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S 
Clasificación:
5.0

Staff is super helpful and even noticed that the reservation was changed by corporate from a van to a 10 foot truck and called me to verify that was my choice. It was not and I was glad they caught it and I was able to get the van that I wanted. They are slightly farther than the other location I was using, but their service is worth it!

Erica S 
Clasificación:
5.0

Staff was very nice and helpful!

patricia r 
Clasificación:
5.0

Everything is good no need to improve

HAMID N 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra T 
Clasificación:
5.0

El cliente no dejó un comentario.

DIRLY S 
Clasificación:
5.0

Staff were very helpful and courteous. Made sure to answer questions I had and helpful in my understanding of rental procedure. Highly recommend.

DWIGHT D 
No se han enviado comentarios para esta ubicación.

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