Customer Reviews for Slapout Hardware
(U-Haul Neighborhood Dealer)

178 reviews

8580 Holtville Rd   Wetumpka, AL 36092

(334) 472-0101

Office Hours

  • Mon-Tue: 8 am–4 pm
  • Wed: 8 am–2 pm
  • Thur-Fri: 8 am–4 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(334) 472-0101

8580 Holtville Rd
Wetumpka, AL 36092

Services at this Location:

Office Hours

  • Mon-Tue: 8 am–4 pm
  • Wed: 8 am–2 pm
  • Thur-Fri: 8 am–4 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Used the drop off box.

Robert Byars 
Rating:
2.0

Keys not in box and location was closed and no answer on the number the store provided

edward mongomery 
Rating:
2.0

Customer did not leave a comment.

Angela Thornell 
Rating:
1.0

We arrived to NOBODY at the location!! It took an EXTRA hour to find the manager; and ended up checking in via telephone!! THANKFULLY he was amazing.. But it was by far the worst UHAUL pickup we have ever encountered!!!

Mary Overton 
Rating:
5.0

Customer did not leave a comment.

THOMAS CONWELL 
Rating:
1.0

My original schedule pick up could not be honored because there wasn’t anyone at the business. They even left a number to call for u-haul rentals and no one answered the phone.

Cameron Luster 
Rating:
5.0

Customer did not leave a comment.

Kyle Hendrix 
Rating:
5.0

Customer did not leave a comment.

Candida Lykes 
Rating:
5.0

Customer did not leave a comment.

Holly Dobbs 
Rating:
5.0

Customer did not leave a comment.

Robert Welch 
Rating:
5.0

Customer did not leave a comment.

Tom Reed 
Rating:
5.0

Customer did not leave a comment.

joe womble 
Rating:
5.0

Customer did not leave a comment.

Doris Beatty 
Rating:
5.0

Customer did not leave a comment.

Keneth Williams 
Rating:
5.0

Just keep this person Vanessa there. She deserves a raise.

James Reeder 
Rating:
4.0

I forgot to call in about my early drop off time. It was Monday morning which was 2 days. I have yet to be credited for one day charged on my card.

James Machen 
Rating:
3.0

Had to wait for 45mins, their system had problems locating my invoice. It was canceled. Placed called before time of pickup had some issues, be 30 minutes past time of pickup. They did retreated it. Why did the truck have to be returned back to that location and not at another location close bye? I have not received my final invoice.

Billie Rawls 
Rating:
5.0

Slapout Hardware in Wetumpka is the best place in the world to rent from U-Haul. There's no better help, service, or ease of renting and returning than here. A++.

Deborah Pohler 
Rating:
1.0

Customer did not leave a comment.

Brittany Thomas 
Rating:
3.0

I used you app to turn my trailer in after business hours of slap out hardware. Your app would not let me continue to the next page and complete the turn in if I put that maintenance was needed before the equipment was rented to the next person. I was going to inform you about the right taillight/blinker. Since I couldn’t complete the turn in if I added the comment, I deleted it to complete the turn in but wasn’t able to report the problem. Therefore, if this location doesn’t do a functional check, the equipment will get rented again with an inoperable right tail light. See the dilemma?

Eric Smith 
Rating:
1.0

If they live in this area DONT USE THEM. Bad service

JIMMIE NETTLLES JR 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS SCHWALL 
Rating:
5.0

Excellent customer service.

JAMES BAKER 
Rating:
4.0

Customer did not leave a comment.

Lee Arant 
Rating:
5.0

Customer did not leave a comment.

WILLIAM KATIP 
Rating:
5.0

Customer did not leave a comment.

Temika Carter 
Rating:
5.0

Customer did not leave a comment.

LUKE FINKELSTEIN 
Rating:
5.0

Good job booking and intake we were pleased and very satisfied

ira walls 
Rating:
5.0

This location was fantastic. I was in, parked, and done in less than 10 mins. When I was parking the vehicle the owner came out to greet me and asked if there was anything she could do to assist. Super friendly at Slapout Hardware.

Richard Silvano 
Rating:
5.0

Customer did not leave a comment.

BILL GILL 
Rating:
5.0

A little less paper work to go through!!!

Ricky Rowe 
Rating:
5.0

Customer did not leave a comment.

Nicole Simmons 
Rating:
5.0

Customer did not leave a comment.

Thomas Gooden 
Rating:
4.0

Customer did not leave a comment.

Helen Ricks 
Rating:
5.0

Customer did not leave a comment.

Tommy Jordan 
Rating:
3.0

Picked up trailer with one taillight out, guy that runs the place checked them for me and said they were working. Tires on other trailers had slick tires.

Raymond Stinson 
Rating:
5.0

Customer did not leave a comment.

GEORGE KYSER 
Rating:
5.0

Customer did not leave a comment.

HT Bear 
Rating:
5.0

Customer did not leave a comment.

Thomas Atkins 
Rating:
5.0

N/A

Sharon Foster 
Rating:
5.0

Customer did not leave a comment.

Regina Yates 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Kierce 
Rating:
5.0

Customer did not leave a comment.

Johan Beumer 
Rating:
5.0

Customer did not leave a comment.

Johan Beumer 
Rating:
5.0

Customer did not leave a comment.

Charles Bowser 
Rating:
5.0

Customer did not leave a comment.

Katrina Brown 
Rating:
5.0

Customer did not leave a comment.

Tommy Missildine 
Rating:
5.0

Customer did not leave a comment.

SHERRY HOLTON 
Rating:
4.0

Customer did not leave a comment.

George Hinkle 
Rating:
5.0

Staff was very friendly and helpful.

Gerald McQueen 
Rating:
5.0

Customer did not leave a comment.

Paul West 
Rating:
5.0

Customer did not leave a comment.

Timothy Thomas 
Rating:
3.0

Location was closed, so it was a drop and go situation.

Stephen Carter 
Rating:
3.0

Customer did not leave a comment.

Debra Pooler 
Rating:
3.0

Nice guy got us checked out and on our way quickly.

Blake Strickland 
Rating:
5.0

Customer did not leave a comment.

JOSEPH STYSLINGER 
Rating:
5.0

Customer did not leave a comment.

charles harrison 
Rating:
4.0

Made reservation online and had to spend 15 minutes at counter to register again.

Darren Tillman 
Rating:
5.0

The location was great. The owner was pleasant to deal with. She covered every area from start to finish nothing was complicated and I would highly recommend using this location.

Elizabeth Smith 
Rating:
5.0

Customer did not leave a comment.

Eric Hubenet 
Rating:
5.0

Customer did not leave a comment.

Dustin Puett 
Rating:
1.0

Did not provide a four-prong electric connector cable for truck to car tow dolly. Did not inform me that a lock would be required to lock the truck.

Linda Mertz 
Rating:
5.0

Customer did not leave a comment.

Samuel Mitchell 
Rating:
5.0

Only concern was the online drop off. It wouldn't work as it would get stuck at the part where I needed to take and upload a picture of the trailer. So we took pictures and left, called customer service and then had to email pictures in. This is NOT the location's fault, but an error on Uhaul.com that needs to be addressed by uhaul.

Thomas Tierce 
Rating:
5.0

Great service

David English 
Rating:
3.0

Customer did not leave a comment.

Nancy Vatca 
Rating:
5.0

Customer did not leave a comment.

PETE POWERS 
Rating:
4.0

Reserved a Dolly but was not available at location.

Michael Zimmer 
Rating:
5.0

All good at Slapout Hardware, no improvement needed. Highly satisfied and will definitely be a repeat customer.

Scott Foster 
Rating:
1.0

Over charge my card

Mya Daniels 
Rating:
5.0

Customer did not leave a comment.

Michael Hawthorne 
Rating:
5.0

Truck was ready and perfect for what I needed

David Runge 
Rating:
5.0

We had an emergency and they were able to accommodate us and the staff was terrific and do very nice

Pamela Harris 
Rating:
5.0

Customer did not leave a comment.

Justin Chia 
Rating:
5.0

Customer did not leave a comment.

STEVEN LOGGINS 
Rating:
5.0

I had a real good experience with U-Haul the customer service was excellent and I will be renting again have a great day and God bless

JERRY MCCLOUD 
Rating:
1.0

I was moved from tge location close to me and in return I was overcharged for the most ragged truck they could find.

Carlos Jackson 
Rating:
5.0

Customer did not leave a comment.

Lee Moore 
Rating:
5.0

Customer did not leave a comment.

Jill Railey 
Rating:
3.0

Get a mechanic to fix the extremely loose steering. Going into turns and curves the steering was sketchy at best and felt unsafe.

Philip Flinn 
Rating:
3.0

Customer did not leave a comment.

Chris Wesson 
Rating:
4.0

Customer did not leave a comment.

Timothy Satariano 
Rating:
5.0

Customer did not leave a comment.

Jasen Hartsfield 
Rating:
4.0

Customer did not leave a comment.

Lelia Purter 
Rating:
5.0

Customer did not leave a comment.

David Cole 
Rating:
4.0

Customer did not leave a comment.

Thomas Richardson 
Rating:
5.0

Customer did not leave a comment.

William Gibson 
Rating:
5.0

Customer did not leave a comment.

Lee Moore 
Rating:
3.0

Clean the trucks up

James Williams 
Rating:
5.0

Customer did not leave a comment.

amanda logan 
Rating:
5.0

Customer did not leave a comment.

Samuel Mitchell 
Rating:
5.0

Customer did not leave a comment.

SAMUEL MITCHELL 
Rating:
5.0

Customer did not leave a comment.

Chris Wesson 
Rating:
5.0

Great folks at Slapout Hardware.

Lee Moore 
Rating:
5.0

I requested the drop off site but was not directed there. I had to demand the drop off site.

Frank Sullivan 
Rating:
4.0

Customer did not leave a comment.

larry gardner 
Rating:
5.0

Helpful and professional. I have rented from this location several times and the staff is knowledgeable and always goes above and beyond to make certain that my experience is first rate. I LOVE SLAPOUT HARDWARE!

PETE POWERS 
Rating:
1.0

I have to clean out the back of the truck, it was full of dog food, the staff had to take a hugh sign out of the truck. The front had tissues on the floor and was dirty, I had to clorox wipe down the front. The side mirrors were stuck and needed wd-40 applied to move them and the right window wiper needed to be replaced

John Rawe 
Rating:
5.0

Unfortunately we were sent to two locations being told the tow dolly was there and it wasn’t. The owner of slapout hardware was so nice to help us figure out where to go after that. We then had to drive 30 more minutes to get the tow dolly. There is poor communication when you get dispatched through uhaul.

Lindsey Underwood 
Rating:
5.0

Customer did not leave a comment.

sue croft 
No reviews have been submitted for this location.

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