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KATERINA D
Customer Reviews for Skyline Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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great srevice
MERVIN RSkyline Market greeted me as I pulled in and efficiently did all the necessary checks to complete the truck rental. Overall, a very positive experience.
Kenneth JReally has nothing to do with the location. I picked up the truck, although it was pretty muddy not swept out. My problem is I ordered pads, furniture dolly, and an appliance dolly. The only thing that was there was an appliance dolly. The person I spoke to on the phone, reassured me that everything i ordered would be in the truck.The only thing that was there was an appliance dolly. I didn't accomplish what I needed to, which is not fair to me. Extremely unhappy.
Gina NI had a good experience picking up my rental truck. It was ready. The phone reception was not the best and it longer than usual to load pictures and finalize the check out process.
Genaro AThe mobile check in was difficult in this area because you don't have cell phone service. I was able to take photos down the block but it did cost me in mileage since I couldn't verify the starting odometer through the app.
SEAN MSite is in disarray. One person working on cars, made me wait 20 minutes to check on truck, then did not have time to give me a receipt. Said I would get it at the end-of-day. I did not. Called UHaul next day to explain, connected to Skyline Market and they lost the key, tried to blame it on me! UHaul agent got them to issue my receipt. Very poor customer service! UHaul are putting yourselves 'at risk' using this business location.
CRAIG GDaniel helped me with return of truck. Super helpful and thorough.
Anna MBenjamin and the other gentleman are both awesome! First time renting the tow dolly, so i was a bit nervous, but these guys did everything!Talk about going above and beyond. First class all the way.
Javier MExtraordinario servicio al cliente
JOSEPH Wthere was an additional $20 charge on my card that I do not recognize.
Cheryl BThey were very professional and impressionable I would send someone to see them. I just won't do business with you all again.
Kim LGreat customer service!
Tiffany NI do not recommend mobile pickup for after hours… it took forever to upload images and then kept asking for them over and over again. Almost made me late to meet the mover help.
JOSEPH CDaniel was fantastic Great experience No problems
Robert MWe reserved truck in a location near the storage , they then chsnged uhaul location 20 miles away in a secluded area and truck was dirty outside an d muddy . The truck swayed back and forth the problem was with steering .We picked up truck in secluded area and when we drove to the original u haul pick up location there were lots of 20 ft trucks . nit only did we pend more in gas since uhaul location was changed , the truck was dirt outside . we hope they gave us the $50 discount for their inconvenience
John EEasy and very convenient
HUGO SI was not informed of the mileage limit when I picked up vehicle
Feliz RVehicle performed well on the road. Easy drop off and staff were very helpful with the close-out to my rental contract.
Dan LAlex and Daniel were both professional and easy to work with. Highly recommend this location for any of your uHaul needs.
Rick BVery friendly agents, recommend this location
Michael VThe person who helped me was very thorough and professional I would definitely recommend them to others.
Claude EI love it, close to my house, everything so quick and you are in your way, very very friendly, I definitely going back to that place if I need to.
Alan MIt was so fast and easy, I love it.😃👍
Alan MSuper great customer service!!!
Keila MThe gentlemen who helped me at pickup and drop off were both very helpful and knowledgeable. While I didn't realize there was a detour getting there and it took extra time, I'd go to this location again based on my experience alone.
Jeanne VThe app would not accept the back of my ID. The attendant was able to finish the registration process for us, but would have been impossible if he hadn't been there.
Amorine SImpossible to find. Suggest a Uhaul sign up front.
Mike GGreat staff
angel cAlex took good care of me. Alex was very friendly and explained everything in detail. I would recommend this U-Haul location to everyone because of Alex's great customer service!
Steve VNothing , everything went smooth . We took two trips and returned. Employee was very helpful and knowledgeable about the whole thing.
David MNo one could assist me with my drop off. I had very poor service so it was difficult to do the drop off on my phone
Lauren GThere is nothing to improve.
Terry JGreat service. Alex was fantastic and personable. Will go back to him again if I need a trailer. Might have pads and dolly available etc. but that didn't take away because he was awesome
John OI used the mobile pickup and it was a hassle. The truck had 150k miles and was well past it's prime, no cruise control, and a short loading ramp. The pickup/dropoff area had very little service with AT&T. I used the vehicle for 45 hours but I was charged an additional day because it said I dropped off a mile away from the dropoff area. I had poor service so I began driving away in my personal vehicle while the dropoff was processing. I had to call later and get the overcharge reversed. The truck had so many dents and dings on it that I couldn't possibly document all of them and simply had to take a video. The engine had a stall as if it had a bad coil pack which I am sure effected the mileage which is a negative with gasoline so high right now. I am glad I only use the truck local. I could not imagine attempting to drive across state.
Hance WAlex was amazing! So friendly and helpful. Bring your own hitch stinger and ball. This is not a corporate location so they only rent equipment, no parts, hand trucks, boxes, blankets etc. Just straight up helpful service.
Matt LFirst of all, this 24/7 pickup drop off is a joke. You have to jump through hoops just to get a key from a metal box, that is inaccessible because the lock is garbage. Taking a selfie and giving out my family members phone numbers for identification purposes? You could have told me that prior to pickup so I wasn't standing in the rain trying to get a key out! The truck? Brakes barely worked. Someone is going to get hurt. Speedometer? Broken. Battery light kept coming on. When that happened, mileage would disappear. It was real fun at drop off trying to get a picture of the mileage that kept disappearing because the damn battery light kept coming on. I will never, ever do this again.
Christina WVery professional! My reserved golf cart trailer was ready.The guys were great!
Paul WHad to drive 50 miles roundtrip just to pick up 5x8 cargo trailer; there were several large u-haul locations just few miles from my home.
Michael GEverything was good perfect condition
Barbara RUhaul is charging me for gas, when I filled it back up at the same spot as it was when I first got to the uhaul and took pictures before I left I noticed they didn't take the fuel charge off I tried calling several times to be put on hold for an hour! For them to hang up ? I had to have them call me finally someone called me back after a week! saying they don't work in that department and they transferred me over to someone I have to hold for an hour for uhaul steals your money without you noticing and gets away with it I have my own business where I constantly rent moving trucks I will no longer do business with uhaul but it's ok they can make millions stealing "fuel charge" and or other hidden fees
Brandon Whad sevral issue with rental was told some would follow up with me no one did
steven mNada
Daniel PDon't over charge someone especially what I was over charged
PATTY B