Customer Reviews for Skippys Auto & Towing LLC
(U-Haul Neighborhood Dealer)

125 reviews

6892 State Hwy 56   Potsdam, NY 13676

(315) 265-2511

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(315) 265-2511

6892 State Hwy 56
Potsdam, NY 13676

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Diana Gotham 
Rating:
4.0

Customer did not leave a comment.

Edward Gilbert 
Rating:
3.0

make it easier to install you app on phone. I am not able to.

David Black 
Rating:
4.0

Customer did not leave a comment.

Bonnie Jacobs 
Rating:
1.0

Horrible customer service charges for gas when the gas was already at the level I picked up at :( very disappointing

Al Hamlet 
Rating:
1.0

I was charged for gas and I put equal the amount of gas in the vehicle as I had when I picked up the vehicle. The customer service I received from the start in Buffalo where I picked up the truck until drop off was a horrible one. Even when I mentioned what’s wrong with the customer service I was told call the 800 number and when I masked for a manager I was told I am the manager and then I asked l’s for the General Manager, I was told I am the general manager. I’ve never seen such unprofessional people as I did at this UHaul I never have these problems in New Jersey. I feel everyone should have the same training throughout the company because everyone must do things differently.

Al Hamlet 
Rating:
5.0

Customer did not leave a comment.

kathy delGuidice 
Rating:
5.0

Customer did not leave a comment.

Thomas Sharrow 
Rating:
5.0

Customer did not leave a comment.

Brian Mandell 
Rating:
5.0

Customer did not leave a comment.

tom muknia 
Rating:
4.0

Customer did not leave a comment.

Naveenkumar Venkataswamy 
Rating:
5.0

Customer did not leave a comment.

Ross Taylor 
Rating:
5.0

Quick, friendly service. Answered my questions and helped me adjust my rental times to better suit my needs. Easy to find location.

Nicole Brown 
Rating:
5.0

Easy and quick

RICHARD S MULLEN 
Rating:
4.0

Customer did not leave a comment.

BRIAN KLANOW 
Rating:
5.0

Customer did not leave a comment.

Steven Nash 
Rating:
4.0

Customer did not leave a comment.

Scott Storrin 
Rating:
5.0

Customer did not leave a comment.

Andrew Voelker 
Rating:
5.0

Because of the issues I faced at my pickup location(s), I had two different return sites that were not clearly communicated to me. Skippy's personnel were able to help make the necessary adjustments to help me get everything returned to their location without incurring extra expense for me.

Andrew Voelker 
Rating:
5.0

Everything went smooth, no hold ups. I went in and they verified everything and was the road in less than 10 minutes.

Timothy French 
Rating:
5.0

Customer did not leave a comment.

Brandon Rodriguez 
Rating:
5.0

Customer did not leave a comment.

charity haverstock 
Rating:
5.0

Customer did not leave a comment.

CHRIS KING 
Rating:
3.0

Customer did not leave a comment.

Theresa Craig 
Rating:
5.0

Nothing but lower price on in town 2 hour use

SUSANMARIE MACKEY 
Rating:
5.0

Customer did not leave a comment.

James Gadway 
Rating:
5.0

Customer did not leave a comment.

CASEY JONES 
Rating:
5.0

Customer did not leave a comment.

John Lutz 
Rating:
2.0

Hated the after hour return app. No one there to help us and people kept coming and going from garage out back. Not very comfortable being there

Lynn Ames 
Rating:
1.0

The car was completely dirty and full of tobacco smelling, it's annoying 🤮🤢 and disgusting. The smelling forced me to open the windows instead of the AC. How every you charged me for an hour, the same as 24 hours. Please keep eye on cleaning and hygiene system.

mohamed elharati 
Rating:
5.0

Customer did not leave a comment.

Edward Gilbert 
Rating:
5.0

Customer did not leave a comment.

ERIC PARHAM 
Rating:
5.0

Customer did not leave a comment.

duane nixon 
Rating:
5.0

Customer did not leave a comment.

Justin Sweet 
Rating:
5.0

Customer did not leave a comment.

Vickie Bregg 
Rating:
5.0

Customer did not leave a comment.

Sherry Malak 
Rating:
4.0

Customer did not leave a comment.

DIANA HURN 
Rating:
1.0

Customer did not leave a comment.

Anita Cowles 
Rating:
3.0

Customer did not leave a comment.

Mark Grimshaw 
Rating:
5.0

Customer did not leave a comment.

john williams 
Rating:
5.0

Customer did not leave a comment.

Richard Wilkinson 
Rating:
1.0

Tried to do self return and website was down tried to call had a 35 min wait but had an hour to drive home and couldn’t wait ….

kelly harper 
Rating:
5.0

The staff did a great job assisting with our move. It was easy and stress free. I would highly recommend Skippy’s for your Uhaul needs.

Wade Reid 
Rating:
4.0

Customer did not leave a comment.

Randy McDonald 
Rating:
2.0

Have them be open for people how need to pick up the equipment on time

LEE Morgan 
Rating:
5.0

Customer did not leave a comment.

FREDERIC SEIFER 
Rating:
3.0

Customer did not leave a comment.

Olivia Lee 
Rating:
5.0

Customer did not leave a comment.

Dirk Jarrett 
Rating:
5.0

Customer did not leave a comment.

jennifer barnes 
Rating:
5.0

Customer did not leave a comment.

CARLA GALASSO 
Rating:
5.0

Skippy’s work hard with us to get rate quoted us. Excellent experience!

Shanna Martinez 
Rating:
1.0

leaning up the office, sweep away the cobwebs, fix the lighting so it's not hanging free, sweep the floors, pick up trash and other miscellanea in the waiting room, make the entire zone not smell like the garage it's attached to. Clean up the grounds of trash and debris, mow the premises. The truck smelled of cigarettes. The truck worked fine, and they had it in stock, so we got a truck and truck worked, but everything around that base fulfillment needs improvement.

Nickolaus Dekay 
Rating:
5.0

Customer did not leave a comment.

Kevin Clark 
Rating:
5.0

Skippys was able to guarantee a truck and transport for my move to San Diego. The Canton Ny Dealer just kept telling me there were no trucks! While Skippys is not the cleanest office in the world, they got the job done as promised!

Terry Huff 
Rating:
5.0

Used them before. Very nice folks.

Matthew Manes 
Rating:
3.0

Had to wait for an hour until the office opened at 9:30 am. However then the pick-up was smooth and friendly.

John Zuman 
Rating:
5.0

Customer did not leave a comment.

Polly Shatraw 
Rating:
5.0

This isn’t about this location they saved usi originally reserved one at Baxsters in Massena we got there and they didn’t have the uhaul they had a smaller one sitting there I asked to use that I only needed one for a few hours I would bring it right back the tail light was out I asked if they could fix it I was told no they didn’t know when they could fix the bulb that was crazy they couldn’t take a few minutes to look at it so we had to go way out of our way that ended up costing 35.00 in mileage we only had one trip like 2 miles and this isn’t the first time Baxsters messed up on me I have rented quit a few in the past years they should of pd for that extra mileage but Skips saved us !!

Paula Radel 
Rating:
3.0

Seemed more like a garage. Prefer Canton location (which is actually where I went to drop off initially in error).

laura kohls 
Rating:
5.0

rental was done great, very nice dealer

Francis Oakes 
Rating:
5.0

Customer did not leave a comment.

marjory conley 
Rating:
3.0

I had water damage to my leather couch from a closed box truck and your insurance carrier admitted that the damage was from water, but denied. My claim. Seriously the reason I rented a box truck was so that my cargo would arrive at my destination in the same condition it went into the truck. So no I would not recommend a UHaul rental to anyone

Barbara Lucey 
Rating:
5.0

Customer did not leave a comment.

Ray Perkins 
Rating:
4.0

Lower the price per mile . Gas is hurting us all

John Ashlaw 
Rating:
3.0

Price I was quoted was not what I was charged.

STEPHENA WESTON 
Rating:
5.0

Customer did not leave a comment.

KEHINDESAMUEL DUNSIN 
Rating:
5.0

Customer did not leave a comment.

Alexander Schreiber 
Rating:
4.0

Customer did not leave a comment.

ANDREW SNYDER 
Rating:
5.0

The Uhaul website for self return was horrendous. Skippys made it all good by doing the return process in store.

Chris Gardner 
Rating:
3.0

Customer did not leave a comment.

April Laporte 
Rating:
3.0

Location did not have the equipment i ordered

JIM HAYDEN 
Rating:
3.0

Customer did not leave a comment.

LOISJ MANGICARO 
Rating:
5.0

Customer did not leave a comment.

James Ott 
Rating:
5.0

Customer did not leave a comment.

LONNIEJ BACKUS 
Rating:
5.0

Customer did not leave a comment.

Krystal Hewer 
Rating:
1.0

Truck was not available when I went to pick it up! Took six hours to locate another one and it was a different size! So frustrated!

Don Albert 
Rating:
5.0

They listened to my needs and provided me with the best option

Kavya Grewal 
Rating:
5.0

These guys are fast, courteous & go above & beyond to provide top-notch customer service. I could not have asked for a better moving experience. Keep up the good work!

Karen Berkman 
Rating:
5.0

Customer did not leave a comment.

Timothy Oshea 
Rating:
5.0

Very kind, helpful, and accomodating service. Thank you!

Katherine Brunea 
Rating:
5.0

Customer did not leave a comment.

ELENA ANDRIOLO 
Rating:
4.0

Customer did not leave a comment.

Patrick Wiggins 
Rating:
5.0

Customer did not leave a comment.

Connor Fleming 
Rating:
4.0

Customer did not leave a comment.

Sergio Liriano 
Rating:
5.0

I received courteous and thorough service. I would recommend this location and rent from them again.

Lawrence Dowdy 
Rating:
5.0

Customer did not leave a comment.

Candy Villeneuve 
Rating:
5.0

The receptionist was friendly and knowledgeable

Shari Gilman 
Rating:
2.0

I was called at 2:00 p.m. and told that the day of my reservation had to change otherwise my reservation would be canceled. The representative told me on the phone that I had to pick the truck up at 4:00 p.m. in order to keep my reservation. So I only had 2 hours notice. When I arrived to get the truck, the representative informed me that they did not have a utility dolly that I had ordered. When I got in the truck I noticed that the check engine light was on, I went back in to let the girl know and she said not to worry about it. Lastly, when I got my bill, I was charged for the utility dolly that they did not have.

Toree Donnelly 
Rating:
3.0

u-haul leaked getting my mattresses wet.

Kristine Sova 
Rating:
5.0

Customer did not leave a comment.

Matthew Manes 
Rating:
5.0

Customer did not leave a comment.

matthew Marsh 
Rating:
5.0

Customer did not leave a comment.

John Andrasik 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY M HANNA 
Rating:
2.0

Waited an hour for the guy to show up

Christopher Cowley 
Rating:
5.0

Everything was very good.

David Smith 
Rating:
5.0

Very helpful staff prompt and efficient service.

Patrick Quinn 
Rating:
3.0

Trailer wasn’t cleaned when I got there but was swept out when we opened the back.

Miriam Rosenthal 
Rating:
5.0

Customer did not leave a comment.

clifford young 
Rating:
5.0

Customer did not leave a comment.

ALFRED KOKWARO 
Rating:
4.0

The location was full and we couldn't park the truck in a good place, but did the best we could. It was very disorganized. :(

Abigail Kopplin 
No reviews have been submitted for this location.

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