Customer Reviews for Silver Moon Auto Repair
(U-Haul Neighborhood Dealer)

109 reviews

2561 Historic Rte 66   Santa Rosa, NM 88435
(Chuck & Dale LN)

(575) 472-4285

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(575) 472-4285

2561 Historic Rte 66
Santa Rosa, NM 88435
(Chuck & Dale LN)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

They attended me promptly as soon as I arrived. The girl was nice and friendly and registered my return promptly.

Adam Gallegos 
Rating:
4.0

Customer did not leave a comment.

youlanda sena 
Rating:
3.0

Customer did not leave a comment.

Jason Courtney 
Rating:
5.0

Customer did not leave a comment.

Hardik Bhakta 
Rating:
3.0

It’s the only one in Santa Rosa. Very small. No one available when the person goes out for lunch. Mary at central was wonderful. I dealt with her several times over the course of our trip from Ottawa Ontario Canada to Phoenix Arizona USA and EVERYTIME she was not only pleasant, she ALWAYS solved our problems (we had a few). Thank you for your help Mary

Robin Campbell 
Rating:
5.0

The service was excellent, and the staff were friendly and knowledgeable.knowledgeable.

Kenneth Dever 
Rating:
5.0

Customer did not leave a comment.

Jonathan Salazar 
Rating:
5.0

Customer did not leave a comment.

Edward Orozco 
Rating:
5.0

Customer did not leave a comment.

Edward Orozco 
Rating:
4.0

It is nice to have a location close by. The young lady that helps was very polite and helpful. I will use them anytime I have uhaul needs in the future!

Cindy Patterson 
Rating:
1.0

had to wait 2 1/2 hours for someone to come in that knew the u-haul compurter system, other that that they were very nice people

RALPH FOSSELL 
Rating:
3.0

Train train train Accurate information Communicate

Frank Sass 
Rating:
4.0

Customer did not leave a comment.

Larry Davis 
Rating:
5.0

Customer did not leave a comment.

Raul Griego 
Rating:
5.0

Prompt and courteous service.

Joel Hernandez 
Rating:
5.0

Customer did not leave a comment.

david gutierrez 
Rating:
4.0

This location was good and accommodating. I can't say the same about the Clovis, NM location. Had multiple UHaul employees lie to me and push the problem away. I reserved a 26' truck and was told by one employee that there are no reservations but "place holders" for equipment. I was told a 26' truck was not available but a 20' truck was available for me to use at my location. Went to pick that truck up and was told by an employee that it was at a different location. A location that only deals with trailers. Ended up having to drive 25 mins away to pick up a 26' truck that had a coolant tank leak. I called roadside assistance and was told the Clovis location had a 26' truck I could pick up the following morning. The next morning I went to get the truck and was met by a rude employee at the Clovis location. I did not get a truck at the Clovis location as described to me but had to drive 2 hours to get a truck, paying for expenses out of pocket, there and back to my house. I was told I would be compensated for those expenses yet I haven't heard anything from UHaul. Overall, my experience was terrible and had to jump through hoops and push my timeline back due to being told lies by multiple UHaul employees. The customer service from actual UHaul locations was below acceptable but from locations that only rent out uhaul equipment as a side project, they were helpful. I wish I didn't have to use UHaul again but given my current location, I have no choice. I have another "place holders" for equipment coming up and I am not looking forward to what types of problems I may incur. If there are any leadership within UHaul that would like to reach out to me and discuss this, please feel free to, however, I feel that if the employees who directly deal with customers act in this manner, Im sure higher ups won't care as long as the money keeps rolling in.

James Ayers 
Rating:
3.0

Small parking lot adjacent to a hotel parking lot. Was able to find a spot to park the large UHAUL. Dropped vehicle off on the weekend so we left keys in drop box. Drop box is convenient when staff isn’t present!

Priscilla Noll 
Rating:
5.0

Customer did not leave a comment.

John Baccigalopi 
Rating:
5.0

Fast and efficient.

Wade Parks 
Rating:
5.0

Customer did not leave a comment.

Joseph Fortier 
Rating:
5.0

You have it figured out already.. The dealership was very helpful and . A person came in with a bad tire and they change it and got him on road fast

JIM NIX 
Rating:
3.0

Signage to small, is a repair shop first then a uhaul.

Christa Canada 
Rating:
4.0

Customer did not leave a comment.

Robert Rodgers 
Rating:
2.0

Customer did not leave a comment.

DHIRAJ MALLELA 
Rating:
3.0

Customer did not leave a comment.

Christopher Lucero 
Rating:
5.0

Keep it just like it is..

Anna Curran 
Rating:
4.0

Customer did not leave a comment.

Katherine Cerico 
Rating:
5.0

Both locations were great. very helpful and courteous.

Anna Curran 
Rating:
5.0

Customer did not leave a comment.

Nathalie Miranda 
Rating:
1.0

Customer did not leave a comment.

Mary Hilt 
Rating:
5.0

She was very helpful and friendly person.

Roxanne Martinez 
Rating:
3.0

Renting from UHaul is filled with good and bad moments. Most all the people we were in contact with were outstanding, with one or two dealer exceptions. Martin in San Antonio, Jerry in Santa Fe were really great representatives of UHaul. UHaul’s pricing policies are frustrating. 1. Change your pick up date from Thursday PM to Friday AM and my price went up almost 20%. 2. Return trip price for the same equipment Was 56% higher than original. Had to drive personal vehicle 189 miles to secure rental at same price. Upon arrival the equipment for AM pickup was not available until late PM and we drove another 150 miles to complete rental.

Thomas Benke 
Rating:
5.0

Great Personal, Outstanding Service, Very Satisfied, A+++++

len vanproyen 
Rating:
5.0

Customer did not leave a comment.

JIm campos 
Rating:
4.0

Just dropped off, would help if the company name can be seen from the road.

DAVID ESTRADA 
Rating:
5.0

Customer did not leave a comment.

Crystal Silva 
Rating:
3.0

Customer did not leave a comment.

Cathy Caldwell 
Rating:
4.0

Customer did not leave a comment.

Michael Salazar 
Rating:
4.0

Customer did not leave a comment.

Nathaniel White 
Rating:
5.0

Customer did not leave a comment.

Clare Steinberg 
Rating:
5.0

Same as above- associates were pleasant and professional. While this was not my original drop off location due to vehicle issues, the Uhaul call center and this location were extremely helpful in getting the change made so I could continue my trip with no worries of missing my drop off deadline. Thank you!!

Matt Rochotte 
Rating:
1.0

Do your job without any hidden fees or charges

Victor Lopez 
Rating:
3.0

Customer did not leave a comment.

Michael Ashenfelder 
Rating:
1.0

Quoted $54 for trailer, $40 for insurance, and $11 for taxes. My card was charged $151 total. Employees of uhaul attached the trailer and left both the chains and wires dragging on the ground. The wires were destroyed, and I had to pay to replace them the next day when I was hundreds of miles down the road. Was traveling from New Mexico to California. Been using uhaul trucks and trailers for over 30 years, never had any problems before. Certainly didn't expect to be overcharged, nor such shoddy work. Uhaul is a company I've grown to trust, and I will in the future because they have earned it. I Do Not recommend this location, they have earned nothing but scorn.

Stephani Paige 
Rating:
4.0

First thing on a Monday morning with a dead car , had exactly what I needed. Very helpful.

Christopher Smith 
Rating:
3.0

Customer did not leave a comment.

Donna Norman 
Rating:
3.0

Owner and assistant were very helpful in every way. Only reason for negative marks is that it is a very old facility. Basically a garage. So, hard to say it was clean and inviting. They got me a new truck and helped me on my way. A+ for their help.

Robert Kendall 
Rating:
3.0

The shop was closed on Sunday at the return time. We had no problem with the return using the drop box for the key and paperwork.

Ann Baker 
Rating:
3.0

It was not clear where to park the uhaul when they were closed. The uhaul sign was broken so at first I wasn't sure I was in the right place.

Diane Loving 
Rating:
5.0

Customer did not leave a comment.

Mischelle Sisneros 
Rating:
5.0

Customer did not leave a comment.

David Wiley 
Rating:
5.0

Very friendly people excellent location

johnny warren 
Rating:
4.0

For a small town location, they did great. Amazing customer service!

Alyssa Vasquez 
Rating:
5.0

Customer did not leave a comment.

Jennifer Romero 
Rating:
2.0

Refused my 1 7/8 ball. Had to purchase a 2inch ball even though it states in the tow dolly manual a 1 7/8 ball is acceptable. Cost me $40 for a new ball and hitch.

Ernest Salazar 
Rating:
2.0

The woman who works the counter did not have my paperwork ready although I had called the day before and confirmed my arrival time. The dealer does not sell trailer hitch balls. The same woman told me twice that the ball size was 2-1/2 inch. This was wrong. I did have to travel a ways to purchase a hitch ball. The trailer wheels were dirty with weeping bearing grease and road dirt. Still, the trailer pulled flawlessly behind my Forrester.

James Smith 
Rating:
2.0

Make sure there is a larger selection to choose from and allow for rentals to be extended for a certain amount of hours rather than be charged for a whole extra day.

Katrina Romero 
Rating:
5.0

Customer did not leave a comment.

John Strand 
Rating:
4.0

Customer did not leave a comment.

jason bruhn 
Rating:
5.0

Customer did not leave a comment.

Mark Fagus 
Rating:
5.0

Customer did not leave a comment.

Mark Fagus 
Rating:
5.0

Customer did not leave a comment.

Robert Sickler 
Rating:
5.0

The girl working here was very helpful and nice.

Manual Garcia 
Rating:
5.0

Customer did not leave a comment.

JIm campos 
Rating:
4.0

Customer did not leave a comment.

JOSEPH FRESE 
Rating:
5.0

Customer did not leave a comment.

Rhea Loveland 
Rating:
4.0

Customer did not leave a comment.

benjamin gerehardt 
Rating:
1.0

had to wait and keep going back and fourth to find them didnt catch someone there until after 2pm. took her an hour to get me in noticed she spelt both my names wrong, i asked how much for dolly she never said then just added it to my bill. For moving 60miles this was beyond the worst way i could have spent my money

Sarah Trullio 
Rating:
3.0

closed when I dropped off

Russell Miller 
Rating:
4.0

Courteous and helpful.

steve harvey 
Rating:
5.0

Customer did not leave a comment.

kinjal bhakta 
Rating:
3.0

Customer did not leave a comment.

BURKHAL MICHAEL 
Rating:
5.0

Very nice people. They made sure everything was hooked up right and safe. I felt very comfortable knowing everything was hooked up right!

Keith Ross 
Rating:
5.0

No improvement needed.

Gary Hindi 
Rating:
5.0

Customer did not leave a comment.

Rocklyn Schmidt 
Rating:
5.0

No need for improvement . They were very friendly and helpful. Checked in truck quickly and expressed appreciate for our business.

GARY HINDI 
Rating:
4.0

Customer did not leave a comment.

GARY SMITH 
Rating:
4.0

Joey went above and beyond to help us get on our way. He took time away from his family to come back to the shop to help us.

Sandra Philp 
Rating:
5.0

Had trouble getting the company software to work on the computer, but finally got us on our way.

ROBERT OGDEN 
Rating:
5.0

This was a great Southwest pick-up site. Friendly, helpful staff. Very accommodating to our needs. Their courtesy was exceptional. We drove away feeling as if we had just made new friends and were treated as if we were family, with fun & a good family feel.

MARYLOU MARTIN 
Rating:
4.0

Customer did not leave a comment.

Shane Dodson 
Rating:
5.0

Customer did not leave a comment.

susan tanner 
Rating:
3.0

Customer did not leave a comment.

christal woolman 
Rating:
3.0

This place is very dirty there really isn't a place you can even park a U-haul. There was a big dog on a chain barking at me, not what a person wants to pull up to. The man didn't even know how to check in the truck. He was trying to charge me for a extra day

DONNA HARGETT 
Rating:
5.0

We were in need of a way to get us to Albuquerque AMTRAK ASAP. To catch a train by 4:30pm. There were no car rentals in Santa Rosa no UBER or LYFT. Silver Moon and UHAUL really came through for us. We made the train in just the right amount of time. Thank you!!

roy korbel 
Rating:
4.0

Customer did not leave a comment.

EILEEN SHANNON 
Rating:
1.0

I paid 347 dollars and I didn't even use it because it was broken

TIFFANY PERRY 
Rating:
2.0

Customer did not leave a comment.

John Auvil 
Rating:
1.0

Customer did not leave a comment.

Eddie Valdez 
Rating:
2.0

Parking for U-haul truck in tough location.Vehicles for repair parked to close behind truck making it difficult to get out.

JIMMY MASURE 
Rating:
5.0

Customer did not leave a comment.

MIKE SALAZAR 
Rating:
3.0

Customer did not leave a comment.

MARIE MCCRAW 
Rating:
1.0

Worst experience ever I had to hook up the trailer by myself in. 80 mph wind I requested for a refrund I had to call custermer support on how to hook up trailer the lady got my money and close the doors and took off I would not reccommend u haul to anymone

Michael Smith 
Rating:
5.0

Customer did not leave a comment.

KELLEY BOERMEESTER 
Rating:
1.0

Customer did not leave a comment.

deborah caraway 
Rating:
1.0

You cant this is the final time that this company will burn me.

SHARRONKA CHERRY 
Rating:
3.0

Customer did not leave a comment.

alice major 
Rating:
3.0

Customer did not leave a comment.

JEFF DONLEY 
Rating:
5.0

They have courteous and professional staff. They got me loaded into a different truck with no issues. Great Job!!!

BETH HARVEY 
No reviews have been submitted for this location.

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