Customer Reviews for Sihem Market
(U-Haul Neighborhood Dealer)

Rating:

1.0

improve service for customers, as the staff is not qualified

Rating:

3.0

The bed was so dirty it took me 2 hours just to clean it. 4 sweeps and 3 mops just to get it clean enough to but my possessions in it.

Rating:

5.0

The staff at the counter were extremely friendly and helpful. It was pain-free. My only concern was the cleanliness of the van. The front cab had wrappers and other garbage on the inside (nothing major but enough to notice) and the back cab had items strewn about the back. Again, nothing major, but enough to have to clean up before moving our items into the van.

Rating:

2.0

I was given a delayed refund on a deposit i paid cash, unacceptale. I gave you cash, and you are makimg me wait for my refund

Rating:

4.0

They were good with service and prompt with equipment

Rating:

5.0

I had the best experience renting the cargo van from this location. Owner is awesome and the truck was clean and great to drive. I will definitely be renting again from Sihem Market again. Thanks

Rating:

5.0

The check-in only worked because of a kind person at the location and a kind person on the phone. The app was NOT helpful. So I highly commend the very kind proprietor of Sihem Market.

Rating:

5.0

Just have the uhaul trucks in good running order and checked over by a mechanic.

Rating:

5.0

It is good

Rating:

5.0

This is one of the better places I've rented from, the people in this store are great

Rating:

4.0

It did rain lightly for about 15 minutes on our trip and the trailer got wet inside , damaging 2 of my cardboard boxes and wetting clothing inside.

Rating:

5.0

The Uhaul was fantastic, it drove perfectly and we're probably going to rent again soon to finish another move.

Rating:

5.0

the rep was very profetional and helpfull. explain every thing very carefully and make sure the trailer is hooked and chained properly. and all the lights work no rushiing or pushing to get us out the lot.

Rating:

3.0

It’s not the most desirable place to go for a unit or a drop off but the staff is great. Nice to deal with.

Rating:

5.0

Thank you

Rating:

4.0

The gentleman was very helpful and showed me where to put the U-Haul and how he would like it plus he mentioned about the gravel parking area to which we could see new gravel up grade for the area. Thanks

Rating:

5.0

This location worked hard to get me the best truck for the best price for an across Alberta move. He worked so hard to save me money and I cannot express my gratitude and appreciation enough! So very helpful and considerate.

Rating:

4.0

I didn't see a summary email, but otherwise this store was awesome and the staff here were ultra chill to deal with. I will use this store for things other than Uhaul in the future as I jusrt relocated to the area.

Rating:

5.0

Very professional and friendly. Far better than previous experiences at other places. I will go there next time as well.

Rating:

1.0

I have call the location to let them know the equipment is not safe to use he keep tell me the equipment is safe and was done service so he say 2 costumer used on that day so the vehicle was vibrating once u drive on highway the steering wheel had a lot play He say I don’t care about the truck is just done service

Rating:

5.0

Make your website work on firefox for android. Trim whitespace from all the fields for reservations. Make sure the card readers work with all credit cards.

Rating:

5.0

Just thanks

Rating:

5.0

The customer service rep was extremely kind and patient with us when there was some xo fusion on our end and the rental was great!

Rating:

3.0

There’s something incompatible about your website and my phone. I was not able to take a picture to verify anything, so the store owner had to take pictures of my drivers license, me and everything else. He was very good about it, but it wasted a lot of my time. You should really look at that system to see why it’s incompatible. My phone is an iPhone XR.

Rating:

2.0

Check in took over 20 mins, the uHaul truck was very dirty inside and out, and the parking lot was packed with cars upon our return and we had to keep circling the area for over 15 mins before a parking spot became available.

Rating:

3.0

Cleaner vehicles.

Rating:

2.0

Dirty truck. Low gas light came on before I got to my location in the city. ( 8 kms) away from old house. Kms did not match on his paper that was on the truck kms

Rating:

2.0

I did not get the truck I wanted, I was given a more expensive one. The mileage was more expensive as well and the bill was double what I expected it to be.

Rating:

5.0

Good experience renting from here.

Rating:

4.0

This was not the location I booked through UHaul. I booked a cargo van at the Dollar Tree location and was VERY worried and upset to find that they don't offer that type of vehicle. I was never contacted by UHaul to change my booking, as is your commitment to do so. I am really disappointed that today was so stressful. It was only through luck and people being kind to me that another option was found.

Rating:

5.0

In the winter time it’s important to bang on the hood of the vehicles. Had I don’t that I would have saved a kitten from being injured. I started the van and heard this noise coming from under the hood. I shut the vehicle off, opened the hood and saw a kitten laying on the snow covered ground. I was able to get to her once I moved the van; took her to the nearest vet hospital and instead of taking her to the animal shelter I found a home for her. Thankfully, it all worked out. The owner of this uhaul location was very understanding as I had used 2.5hrs of my van rental dealing with the cat. He extended my van rental at no charge.

Rating:

5.0

Clean up the garbage before giving it to another customer, “Tim hortons” garbage

Rating:

5.0

U NEED UHAUL AND GREAT SERVICE SIHEM MARKET IS THE BESTI WILL BE BACK AGAIN

Rating:

5.0

They are close to home, but not on the internet for location.

Rating:

5.0

One recommendation would be the Auto Hauler. The front ratchet tie downs. Need to be improved. Some way of locking the ratchets in place would be recommended. I was taught to check your load tie downs frequently. I was finding that the ratchets were working out of line and the webbing strap across centre of the tire had worked to the. Side not holding the load. If I had not checked the tie downs wee might have had problems.

Rating:

5.0

Good better best

Rating:

1.0

The gentleman running this location overcharged me and was extremely rude in his customer service, blaming me for not choosing damage coverage and insisting that I owed him $21 of gas money despite only travelling 14 km in the van. I took advantage of the $19.95 U-Haul rental deal and was charged approximately $62 instead

Rating:

5.0

Thx

Rating:

4.0

There should be option of POS(Point Of Sell) device to just tap with credit card without requesting for our card details

Rating:

5.0

Nothing it was perfect!

Rating:

1.0

Pick up location change three times less than an hour before pick up. Terrible the truck has a front end problem? Bad experience

Rating:

5.0

Everything is good 👍

Rating:

5.0

Good

Rating:

2.0

I've used U-Haul alot and I have always had excellent customer service and the prices have sometimes been quite high but for the most part reasonable. This last rental was a trailer and online it quoted me $350 so I called to make the reservation. On the phone they were going to charge me $450. I explained what I was quoted online and she worked with me and said she could discount the rental and I'd only pay $382. I reserved the rental and gave my credit card for a hold. I went to check my email before I picked up the trailer and I didn't receive any of my paperwork. I then called and customer service gave me the location to pick it up and stated that my email was never entered. I arrived to pick up the trailer and was then told, I owed $515. I now have to wait 72 hours while they listen to all my interactions with customer service. With my move, this has added more stress then I already had. My budget was set and I didn't have the extra to lose. This has been very frustrating.

Rating:

5.0

Thank you great service

Rating:

4.0

The truck rented could have easily caused my death. Driving on the highway at 90 kpm and the rear brakes suddenly engage on their own causing the back wheels to lock up. This happened 5 times throughout the day. This vehicle is not fit to be on the road. Someone is going to die if this vehicle is not pulled off and fixed or disposed of. I told the location manager and he claimed Uhaul had been notified numerous times but they claim there is nothing wrong with the truck. I can assure you there is something seriously wrong with that truck and would encourage maintenance to call me and I will explain directly to them. 416-716-2845

Rating:

5.0

Great excellent customer service from the owner

Rating:

5.0

Nothing everything was great , excellent customer service. Thank you.

Rating:

5.0

Nothing everything was great !

Rating:

1.0

Respect customer the guy working over there he's attitude [arrongent bad . don't treated your customer like your bich!

Rating:

5.0

They were extremely helpful in our time of need

Rating:

4.0

Easy to find and not difficult to get to. A bit short of parking space to return rental vehicle to on a weekday afternoon.

Rating:

5.0

Great service

Rating:

5.0

Beautiful customer support and willingness to help

Rating:

1.0

Location and professionalism is key when operating any business.

Rating:

4.0

When I booked my rental I requested no extra insurance and during the checkin the agent added in anticipated mileage which was confusing to me. I was my fault but I believe business practice to include insurance is probably company policy. Regarless I didn't realize until I reviewed my bill at home that I realized the $15's were added. I know it was my responsibility to check but I still feel cheated and I doubt I will use your services again. I would appreciate a response to this at dshapka@me.com

Rating:

4.0

Friendly, helpful staff.

Rating:

5.0

The store owner was awesome. I would certainly recommend this location for great service to anyone. Well done!