Customer Reviews for Signature Paving Services Inc
(U-Haul Neighborhood Dealer)

317 reviews

27500 SW Garland Rd   Newberg, OR 97132

(503) 476-9418

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(503) 476-9418

27500 SW Garland Rd
Newberg, OR 97132

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Quick drop site, closed on Saturday afternoon and Sunday but able to use drop box on gate. Third party company is responsive to text messages for photos of drop and verification

Michael Travis 
Rating:
5.0

Great customer support

JEFF DENNISON 
Rating:
4.0

Customer did not leave a comment.

Edna Cantrall 
Rating:
4.0

Terrible check in experience..... Too terrible to go into! If you really care and want to know call me 503-713-8663.... Seriously doubt I'll here from U-Haul which only further my negative experience thus far...

Jerold Salmons 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Frost 
Rating:
4.0

Customer did not leave a comment.

Michael Kelly 
Rating:
4.0

Customer did not leave a comment.

harold Hagglund 
Rating:
5.0

There was a mix up in the number of days that I used the rental, but when u-haul discovered the mix up they called me right away and made it right. I couldn’t ask for better customer service, I would highly recommend their location for rental assistance.

Bobbie Gunn 
Rating:
4.0

The people at Signature Paving were kind and pleasant to work with. The van cab reeked of animal urine. My husband had to clean by hand the floor mats and all plastic interior surfaces, but the fabric of both seats were saturated with the smell. We didn't have time to modify the rental, but rather had to cover both seats with towels to reduce the smell, and still came away from the drive with our personal clothing smelling of urine. The van functioned for our needs, but the experience was deeply unpleasant.

Caryn Corbin 
Rating:
5.0

Customer did not leave a comment.

Natalie Hess 
Rating:
4.0

Customer did not leave a comment.

mike irwin 
Rating:
5.0

Excellent customer service from beginning to end. Highly recommend this location

Tahnee Peterson 
Rating:
5.0

Very nice, quick, and helpful people!

Bryan Lee 
Rating:
5.0

Friendly and caring staff. Moving is stressful and they made the checking in process easy peasy! Best uhaul office ever. I will only rent from them from now on. The central point / Medford office where I originally used to Move north was the worst. Terrible service

Kat Ripley 
Rating:
5.0

Don't change anything. I was able to get the trailer I needed in a timely manner and return it that evening. Trailer rode well loaded and unloaded. Very pleasant experience with this location!

Richard Blinkhorn 
Rating:
5.0

Customer did not leave a comment.

PAUL JELLUM 
Rating:
4.0

Customer did not leave a comment.

Michele Crisman 
Rating:
5.0

Easy check out and very welcoming. I will use them when I need to move locally soon.

Kat Ripley 
Rating:
5.0

Very friendly staff. Made the whole process extremely easy. Will rent from them again.

james cox 
Rating:
5.0

Customer did not leave a comment.

Janelle Blubaugh 
Rating:
5.0

Customer did not leave a comment.

Tracey Goodman 
Rating:
5.0

Customer did not leave a comment.

Kerry Wolfe 
Rating:
4.0

Customer did not leave a comment.

Kathleen Iler 
Rating:
5.0

Customer did not leave a comment.

KAORU ARAI 
Rating:
5.0

Customer did not leave a comment.

Jeni Gillmor 
Rating:
5.0

Wonderful.

Jordan Neale 
Rating:
1.0

Owner was lazy and told the receptionist to help me unload my vehicle from auto transport. Neither one of us knew what we were doing but got it accomplished. Then he wanted me to bring the truck back and park it where he wanted it. They charged me for gasoline when the vehicle was already filled up to where I left it. I will be calling Uhaul for a refund as I have my original contract and a picture of the gas level when I dropped the truck off. I feel like this location (excluding Jill) was lazy and a ripoff.

Barbara Ball 
Rating:
5.0

Quick and easy

Teiko Walker 
Rating:
4.0

This location was great, the rep was great, in and out in no time.

Michael Hoose 
Rating:
5.0

Customer did not leave a comment.

Brad Price 
Rating:
4.0

Customer did not leave a comment.

Brian Morse 
Rating:
5.0

The rental pick up location and service was amazing. The online system however is another story. We reserved a van online for 1 day use, completed adding my information as prompted, entered payment card information and uploaded a photo of my drivers license to expedite the pick up process. That very same night my card information was used by someone who stole it ( I’m assuming from the website service) close to $1,000 of fraudulent transactions were made between grubhub and harbor freight. We immediately contacted our bank to report the fraudulent transactions and cancel the card. I expected a much better protected service from such a large company. Lesson learned. The downside is that a card number is required to reserve a rental.

Kaycee Rauwerdink 
Rating:
5.0

Customer did not leave a comment.

Shelly Grant 
Rating:
5.0

Customer did not leave a comment.

Marilyn Thompson 
Rating:
5.0

Quick and easy. Not much to improve

Nick Cannucci 
Rating:
5.0

Though we made our plans the last minute, U-Haul was able to accommodate us everything went smoothly.

Elma Thomas 
Rating:
5.0

Customer did not leave a comment.

Brad Caldwell 
Rating:
5.0

Customer did not leave a comment.

Judy Workman 
Rating:
4.0

Great customer service.

Ana Angel 
Rating:
5.0

The service was very considerate, accommodating, and we appreciate their help very much. We are happy to recommend them to anyone as a 5 star Business 🌟.

Cheryl Broadway 
Rating:
3.0

Customer did not leave a comment.

Tyler Puckett 
Rating:
5.0

Customer did not leave a comment.

Darrell Terry 
Rating:
5.0

I have rented dozens trucks over the years and Signature Paving is by far the best experience I have had. Very friendly and super efficient. Highly recommended.

Jay Somers 
Rating:
3.0

The truck was dirty, no biggie for me as I was only using it to move a toolbox. The folks were nice but they said they couldn't accept my $20 certificate issued by U-haul because they didn't have the ability. Not sure what that meant other than I expected to only pay about $30 bucks and it ended up costing me almost $60. I guess U-haul dollars don't work at U-haul locations. Sucks to be me, maybe next time I'll use Hertz or Budget.

Edward Gierok 
Rating:
5.0

The link sent to photograph my driver's license in advance was not a secure site. It began with http, not https.

David Mackin 
Rating:
5.0

Nice helper to check us in at this location!

JANEL DRAZ 
Rating:
5.0

Customer did not leave a comment.

Teresa Morley 
Rating:
5.0

Very good experience, place was calm and well organized, very good

Terry Chrisman 
Rating:
5.0

Customer did not leave a comment.

William Frieden 
Rating:
5.0

Customer did not leave a comment.

Chelene Blair 
Rating:
3.0

Location was a pavement company and there were no personnel. Everything was done online..

Roberta Rowan 
Rating:
5.0

Super easy to rent and return.

Kevin Tucker 
Rating:
4.0

Customer did not leave a comment.

Stephen Cook 
Rating:
5.0

Customer did not leave a comment.

Daniel Brown 
Rating:
5.0

Customer did not leave a comment.

Paula Leon 
Rating:
5.0

Customer did not leave a comment.

Victor Sanchez 
Rating:
5.0

Customer did not leave a comment.

Carol Jensen 
Rating:
5.0

Customer did not leave a comment.

JEFFREY CULP 
Rating:
4.0

Customer did not leave a comment.

Peter Blank 
Rating:
5.0

Convenient location. Very happy with experience.

Tim Murray 
Rating:
4.0

Customer did not leave a comment.

Wesley Wikum 
Rating:
4.0

The parking area is not well lit at night. I almost backed the Uhaul rig over the edge of the bank, when returning the rig. I probably should have driven it in, face first.

Paul Barber 
Rating:
5.0

Very friendly. Easy in and out. Not sure what I'd change. Seems to be working fine,leave it alone...thank you. The experience was good

John Bible 
Rating:
5.0

Customer did not leave a comment.

Lily Zhang 
Rating:
5.0

Full versus partially filled gas tanks are much easier to return with the same level of fuel on board. But it's probably a revenue source for you!

Scott Flora 
Rating:
5.0

Customer did not leave a comment.

Thomas Elzenga 
Rating:
5.0

Customer did not leave a comment.

PAUL JELLUM 
Rating:
5.0

Super friendly service. They really go the extra mile. Everybody at the Newburgh location was friendly and helpful. Thank you very much

David Burgess 
Rating:
2.0

They said I didn’t leave it with gas in it and I did. I was charged a huge amount for gas

Taaryl Taylor 
Rating:
5.0

I've rented and returned rentals from the signature paving location twice now and everything they do has been perfect they are very friendly easy to work with so a big thank you them and their team.

Chad Midkiff 
Rating:
5.0

I don't recall seeing a uhaul sign or by the road. That would help make the connection to Signature Paving easier

Carrie Bohl 
Rating:
5.0

Customer did not leave a comment.

Marc Maki 
Rating:
3.0

Use human customer service instead of this garbage website. I lost literally hours struggling to make the verification work in an area with no service. Perfect example of sacrificing good customer service for crap automation. Will recommend Penske

Theodore Richichi 
Rating:
5.0

Customer did not leave a comment.

Gilberto Salas 
Rating:
5.0

Customer did not leave a comment.

Jonathan Peterson 
Rating:
5.0

Customer did not leave a comment.

Scott Allen 
Rating:
4.0

Nothing. It works great

Rudy Lachenmeier 
Rating:
3.0

Jill was very helpful. Nothing more needs to be done. Rudy

Rudy Lachenmeier 
Rating:
5.0

Customer did not leave a comment.

John Vanover 
Rating:
5.0

Very helpful

Trey Maust 
Rating:
5.0

Customer did not leave a comment.

Albert Eschler 
Rating:
4.0

Customer did not leave a comment.

Terry Neal 
Rating:
5.0

Customer did not leave a comment.

Matthew Botten 
Rating:
4.0

Nothing. The lady that helped me was very good and very nice.

Rudy Lachenmeier 
Rating:
4.0

Customer did not leave a comment.

Kimber Dunn 
Rating:
5.0

Nothing. They were phenomenal.

Jenifer Bestevenn 
Rating:
5.0

Customer did not leave a comment.

Michael Burgess 
Rating:
5.0

Customer did not leave a comment.

Stuart Freeman 
Rating:
5.0

Agent was pleasant and informative. Booking online was easy, with one exception. Having to go deselect a bunch of supply add-ons before checking out was a bit deceptive. A rushed person might not notice, and pay for unnecessary things. Kinda sneaky and underhanded, IMHO.

Caric Mitts 
Rating:
5.0

Customer did not leave a comment.

Chad Carl 
Rating:
4.0

Customer did not leave a comment.

Kathleen Iler 
Rating:
5.0

This was a positive experience in every way. The only thing you could have added would have been to drive the truck and move all the contents of my home. Thanks for an easy, friendly, professional transaction!

Norma Corristan 
Rating:
1.0

Customer did not leave a comment.

Robert Wallin 
Rating:
5.0

Customer did not leave a comment.

JEFFREY SMITH 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Wiesinger 
Rating:
5.0

Customer did not leave a comment.

STEVEN THEODORE DIEDRICH 
Rating:
5.0

Customer did not leave a comment.

JUDY GILLUM 
Rating:
5.0

Customer did not leave a comment.

Zakaria Belkhir 
Rating:
5.0

Friendly

Ronald Edgemon 
Rating:
1.0

Fix customer service availability, have employees actually communicate with one another when having customer pick up trucks early, update your system

Christopher Moreland 
No reviews have been submitted for this location.

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