Comentarios del cliente para Signature Auto Sales LLC

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Signature Auto Sales LLC

Grado total:

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Frank E B.
Grado:

El cliente no dejó un comentario.

Keshawn L.
Grado:

They don’t tell you they take a 100$ off your card

DARIAN C.
Grado:

El cliente no dejó un comentario.

Laurie S.
Grado:

The lady who works in the office was extremely nice, helpful. She went above and beyond to get us a truck there. The man working the car lot could’ve learned to not use bad language in front of customers.

Billy L.
Grado:

El cliente no dejó un comentario.

WILFRED G.
Grado:

Everything was good.

Marybeth S.
Grado:

No one came out to direct us in where to put the Uhaul and it the drop off box was almost hidden so you had to search for the box.

Andy B.
Grado:

Customer service was exceptional at this location.

Mike L.
Grado:

El cliente no dejó un comentario.

Milton W.
Grado:

More Advertisements.

JAMES K.
Grado:

Keep up the good work

Felicia R.
Grado:

El cliente no dejó un comentario.

Roy F.
Grado:

El cliente no dejó un comentario.

Anthony D.
Grado:

El cliente no dejó un comentario.

Jeff H.
Grado:

El cliente no dejó un comentario.

Daniel D.
Grado:

Just inform them before starting paperwork about taking card only instead of cash. I had to go put can in the bank and return to use the card. Everything else was fine and smooth. Gentleman that helped me was very polite.

Chris S.
Grado:

El cliente no dejó un comentario.

BARBARA M.
Grado:

Everything was clean and the staff explained everything thoroughly and made sure I understood everything and the process

Carol H.
Grado:

I extended my contract 3 extra hours and was charged right when I ask. I turned in my rental before the original 24 hrs. I asked for an extension because the lock gave us problems this morning. My calls should be logged in. I am asking to be refunded the $30 ish dollars. Thank you.

Sandra W.
Grado:

The Gentleman that waited on us was very polite, helpful, and curtious. GREAT customer service experience. The ladies on the 1-800- number were wonderful. But the first lady at the other U-haul was exceptional helpful. She didn't stop until she found me a truck. Thanks U-HAUL ??????

jim H.
Grado:

great personnel!

Shunda F.
Grado:

El cliente no dejó un comentario.

ELISHA P.
Grado:

Nothing... The owners were very helpful and worked with me and my daughter to accommodate our schedule.. Pricing was correct and they were friendly... I'll be returning whenever I need to make a MOVE! THX

James T.
Grado:

nothing

Mansel G.
Grado:

I rented 2 car haulers, and wasn't able to use the 2nd one because my Chevy pick up truck wouldn't fit on the hauler. The 2nd hauler was rented from your 2326 19th St dealer in Bessemer.

BYRON T.
Grado:

More professional staff replace Nicole and I will be disputing the charge of 25.00 cleaning charge

jim K.
Grado:

original reservation made thru "saved by grace automotive" at 1500 Hueytown Rd. That guy was worthless & borderline criminal & never actually had the trailer I had reserved. The other extreme was Signature Auto Sales, who solved my frantic phone calls searching for a trailer on Saturday. People were professional & accommodating. I plan to rent again from them.

Kourtney T.
Grado:

I am very disappointed with the service I received. I was charged a $25 cleaning fee for a truck that was in poor shape when I received it! When I talked to the lady at Signature Auto Sales, she said that they had to sweep out broken glass. I did a walk through with an employee at the time of return and he told me everything was ok! If there was a problem with the way the truck was returned, it should’ve been addressed at the time!!! I will NEVER do business here again!!

Richard R.
Grado:

El cliente no dejó un comentario.

Amber J.
Grado:

El cliente no dejó un comentario.

LOVELL M.
Grado:

Expand to include a larger selection your type of well capt rentals.

Latoya F.
Grado:

El cliente no dejó un comentario.

Leslie T.
Grado:

Salesman was very efficient and knowledgeable of the equipment and made my rental experience very good

Caylon L.
Grado:

The location and people were great. The front end was going out on the truck, it’s probably one of the oldest U-Haul trucks I’ve seen on the road in the last 5 years. We weren’t able to make our second run because it Was concerning to my husband, who drives a 19k lb 10 wheeled truck daily. The size of the truck wasn’t much out of his norm.

TAMIKA C.
Grado:

Before you charge a customer credit card get all the information you guys overcharge me and everything was there!

rodney T.
Grado:

Very nice, professional drop off personal.

seth N.
Grado:

The only thing saving the image of uhaul in my eyes, is the customer service and understanding at this location.

Charles T H.
Grado:

There were several issues with the rental. 1. The initial rental location was a unknown convenience store of questionable risk. If I had been a woman, I wouldn’t have gone in there. As it was, I wouldn’t let my wife or our family friend that was to drop us off go in either. 2. Then I found out they didn’t have a rental for us and our rental had been moved to a different town, roughly 20 miles away. Very fortunately, our friend had waited on me with my wife in the car while I figured out what was going on. 3. The family friend drove us to the new location, which made her late to an appointment of her own. 4. The new rental location was also a pretty sketchy place. One rental truck was visible that was not the size we needed. The building I had to enter was obviously in a sketchy area as they had an automatic door lock that someone inside had to open. 5. One of the two people in the building which had no U-Haul logos or any other marking, disappeared and came back about 10 minutes later with our truck. 6. We accepted the rental but as we were driving back to the town where we needed to make our pickup we noticed the interior of the windows were really dirty. It was as if someone cleaned the window with a muddy rag. The rest of the interior of the cab was also, quite dirty, although, thankfully the actual seats weren’t. 7. The inside of the cargo area was mostly clean.

samuel K.
Grado:

El cliente no dejó un comentario.

rodney T.
Grado:

El cliente no dejó un comentario.

Thomas W.
Grado:

Everything was great wonderful agent and nice facility would definitely recommend.

RONALD B.
Grado:

The salesperson,manager and staff were very polite and professional. They went out of there way to assist in securing me a truck, and I will never forget there patience and caring attitude.

Whitney H.
Grado:

U-Haul should evaluate the service provided by this store. The agent is dishonest and should not represent U-Haul in any way at all. U-Haul do Bessemer a favor and end this relationship.

Kenya R.
Grado:

El cliente no dejó un comentario.

Curtis B.
Grado:

El cliente no dejó un comentario.

DAWN N.
Grado:

This Bessemer location was great!! BUT Our original reservation out of Tuscaloosa was CANCELLED by Uhaul without our knowledge. We just happen to find out when calling with a question. Uhual helped us get a reservation at the Bessemer location but it was 140 miles extra out of our way ----- the rental cost was the same but I paid was more for gas for my truck going to pick up and the rental truck fuel having to go those extra miles. I use Uhaul and was really disappointed they gave our rental away in Tuscaloosa. It was during moving week so they had plenty of people walking in without reservations and gave our truck away!!!!!!!!

Teri E.
Grado:

Friendly service personnel. Truck ready to go when we arrived. Easy to return.

bob M.
Grado:

El cliente no dejó un comentario.

Charles A.
Grado:

El cliente no dejó un comentario.

Carol S.
Grado:

Very nice, friendly stas. Great service

Gloria N.
Grado:

Nicole, was friendly, thoughtful and concerned that the lawn mower I purchased get to my home that same day. She worked hard for this to come about. Great custom care.

Angela A.
Grado:

The trailer/tow seemed to have some type of squeaking sound near axle. On the way while hauling the car the tire blew on the trailer. WE were able to make it back to the location and advised that it would be repaired. Equipment may need to be checked and maintained better, going forward. Overall, experience with this location was fine.

James H.
Grado:

El cliente no dejó un comentario.

Esperanza S.
Grado:

Nicole was extremely helpful and had great customer service

Antwun J.
Grado:

I was worried my experience would be a bit stressful but Ed at Signature Auto Sales really made things go really smooth. I would recommend Signature Auto Sales!!

ANGELINE S.
Grado:

El cliente no dejó un comentario.

CORTNEY W.
Grado:

Have to return too soon

Anna H.
Grado:

I was a little over in mileage ($8.65) and they made me pay cash and I was also charged on my card. I also had to wait over an hour because the people that do the checking in were not there. I told them my card info was on file but they still had me pay cash.

Bernard M.
Grado:

I'm good with things.

John S.
Grado:

El cliente no dejó un comentario.

ARTHUR H.
Grado:

El cliente no dejó un comentario.

Tom P.
Grado:

I registered online for Pelham location. Got there and was told they did not have one even though one was out front. Had to go 45 minutes to Bessemer to pick it up. This caused us to be 1.5 hours late to pick up our furniture and we missed our event in Mobile that we were suppose to be back for. Was told I was given a text but none were received. Then told a message left on house phone. We had not been home for 3 days so could not have gotten it. But when I did get home there was no message. We were told we would be given a $50 credit but do not feel that is adequate. Please have customer service call me at 251-421-2219.

Frankie L.
Grado:

El cliente no dejó un comentario.

Dirk G.
Grado:

My reservation was changed to this location. The whole experience was awful. Unsafe location Unprofessional personnel Could not return trailer after 24 hours because location was closed and they did not want me to drop it if in front of the gate. Missed two hours of work by dropping it of on Monday morning. Still nobody was present at 8:00 and I left the trailer in front of the gate. Nobody helped to connect or disconnect trailer. ..... Never ever again from this location!!

Gregory L.
Grado:

Customer service representative, Nichole went above and beyond to ensure a smooth transaction. I will recommend this facility to friends and family for all their U-Haul needs.

rebecca P.
Grado:

El cliente no dejó un comentario.

Damon B.
Grado:

El cliente no dejó un comentario.

Melvin R.
Grado:

El cliente no dejó un comentario.

Joe M.
Grado:

El cliente no dejó un comentario.

Michael E.
Grado:

El cliente no dejó un comentario.

Tiffany L.
Grado:

El cliente no dejó un comentario.

steven F.
Grado:

have them do there job an help the customer and look at the vehicle before it leaves and make sure things work

james C.
Grado:

Tell the truth. The woman ,at the 4th Ave. storage missed informer on one item and you would think she would be clear as to when the payment would be required.

Charles L.
Grado:

Inside of trailer had straw in it. Representative was really nice and helpful.

Adrian F.
Grado:

It took 3 hours to get the contract completes because the person was new and had no one to help her work through the process. It was an awful experience.

Wanda H.
Grado:

Make sure it clean it was dirty

ERIC A.
Grado:

-Could not contact Signature Auto Sales by phone. -No working answering machine to leave message.

Lee N.
Grado:

El cliente no dejó un comentario.

cynthia M.
Grado:

El cliente no dejó un comentario.

DARREN W.
Grado:

Great customer service. I will be back again courteous and quick

Donald L.
Grado:

El cliente no dejó un comentario.

LAQUETTA H.
Grado:

I had to work and had to leave the truck but this location doesn't have a drop box for the keys.

Robert M.
Grado:

El cliente no dejó un comentario.

Dana H.
Grado:

It was difficult to locate this pick up location. The attendant was very disinterested in my rental, He asked if I could have the trailer back by noon tomorrow, and I said "yes." Unbeknownst to me he charged me for 2 days rental since it was 10:30 when I rented it. When I went back to drop it off (before 10:30) the gate was locked, and there was no way in. I called customer service for u-haul to explain the dilemma and they put me on hold for at least 15 or 20 minutes and never came back on the line. I called back and after a lengthy hold they told me to leave the trailer outside the gate. I said that I did not feel good about this, since it was right on the street, but I would. I also explained to this service agent that they had charged me for 2 days instead of one, and they assure me that the final bill would be corrected. After I dropped off the trailer, I called customer service again and told them that I had dropped the trailer off outside the gate, but that I did not feel good about it due to the neighborhood, and it being right on the street. I also explained again about being charged for 2 days. She again assured me that she would not it and that it would be corrected on my final bill. The next day a U-haul representative called me to ask if I was going to drop off the trailer today. Dumbfounded, I explained all of the above information and how many times I called etc. I also mentioned again the fact that I was billed for 2 days. When I got the final bill, of course it was for 2 days. This is very disappointing to me, since in the last 6 weeks I have rented trailers at least 3 times and also a 26 foot truck. I have been a very good customer to U-haul, and this was a very bad experience.

Max S.
Grado:

El cliente no dejó un comentario.

Kenneth C.
Grado:

Have more accessories available to purchase.

JENNIFER W.
Grado:

El cliente no dejó un comentario.

CARMELA H.
Grado:

Helped me find location, fast service!

EDWARD L.
Grado:

El cliente no dejó un comentario.

Chris P.
Grado:

The connector for the brake lights was missing. I reserved furniture pads but none were available.

HILDA J.
Grado:

El cliente no dejó un comentario.

LEGRAND D.
Grado:

There was another location alot closer.

David L.
Grado:

Pick up location was changed to this location with less than 24 hours notice. This location was 30 minutes further than the preferred location. This delay resulted in U.S. Paying moving crew to stand around for an hour while we traveled from this location . Completely UNACCEPTABLE! Customer service jerked us around between four different reps!

Michael S.
Grado:

I was charged for something I didn't have

RUSSELL K.
Grado:

This location is absolutely horrible. It is in a run-down very seedy neighborhood. There is no indication at the location that U-Haul operates at this location. When I arrived, there was no U-Haul representative and the building was locked. A U-Haul representative did not arrive until I had been at the location for 40 minutes. Frankly, this location is in such a crummy location that I was scared for my safety. I would never ever recommend this location to anyone. In my opinion, this location should be closed.

Michael L.
Grado:

personnel did not know how to hook up a trailer or check the lights. took 30 minutes for him to do the paperwork.

DANIEL M.
Grado:

El cliente no dejó un comentario.

Robert B.
Grado:

El cliente no dejó un comentario.

Donald B.
Grado:

El cliente no dejó un comentario.

GLENN P.
Grado:

GAS TANK SHOULD BE FILLED BEFORE CUSTOMER RECEIVE VEHICLE THAT WOULD MAKE IT EASIER TO RETURN AT SAME FUEL LEVEL

No reviews have been submitted for this location.

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