Customer Reviews for Signal Auto LLC
(U-Haul Neighborhood Dealer)

73 comentarios

14064 Foothill Bl   Sylmar, CA 91342

(818) 356-8681

Horario de oficina

  • Mon-Fri: 9 am–6 pm
  • Sáb.: 9 a. m. - 4 p. m.
  • Sun: Closed

Servicios en esta ubicación:

Contáctanos

(818) 356-8681

14064 Foothill Bl
Sylmar, CA 91342

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 9 am–6 pm
  • Sáb.: 9 a. m. - 4 p. m.
  • Sun: Closed
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

You could start with better customer service. The man that received us kept looking at us as if we were criminals. He said I had not paid for the truck and I had already received the confirmation for the reservation for 69.30. He then said no that's not the price and charged us 120 for a much smaller truck. I will never recommend or use his services again. He is a racist thief.

JESUS N 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose L 
Clasificación:
5.0

El cliente no dejó un comentario.

GAY M 
Clasificación:
1.0

Charged me $80 for a "missing" furniture dolly even though I never got the furniture dolly I ordered in the first place. Pathetic.

WILLIAM L 
Clasificación:
5.0

Easy and fast 👌🏻

Giovanni M 
Clasificación:
1.0

Horrible experience and never recommending this place to anyone.

Hector S 
Clasificación:
3.0

The service at the location and the truck were fine. My problem is U-Haul changed my order 2 times: I wanted to pick up a 20ft U-Haul at 7am in town. 1) I had to go 20 miles out of town to pick it up. Which is now costing me cause it put extra miles over the contract. 2) I was given a 26ft truck instead of what I request. It made it hard to get in and out of my locations. 3) my pick up time was changed to 8:30am instead of my requested time of 7am… my point is I booked it 5 days prior. I feel like there was ample time to meet my request instead of me (as the customer) having to compromise to meet UHaul's convenience.

JOHN B 
Clasificación:
5.0

The truck smelled like cigarette smoke. It gave me a headache through the whole ride.

ALEJANDRO F 
Clasificación:
1.0

They charging me more money days after I rent the u haul

ALEXIS L 
Clasificación:
5.0

We arrived 2 hours early and the dolly was ready to go. The whole process took less than 10 mins. Too easy!

JEFFREY J 
Clasificación:
3.0

U-haul had a foul smelling odor in the inside of the driver cabin. Pickup and drop off process was seamless. Parking lot was narrow to return truck

ALEKSANDR S 
Clasificación:
4.0

It was a great experience. Everyone nice and helpful.

HENRY M 
Clasificación:
3.0

I was initially refused service despite having a reservation until the man running the place decided to change his mind after seeing my husband. He also forgot to include the dolly and we had to unload without it during the heat wave.

Katie H 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE G 
Clasificación:
2.0

I had a reservation for a one-way rental and when I got there the attendant did not have what he promised. I did not feel that he cared one way or the other. He did not try to win my business. He wasted my time when I got there. He eventually rented a truck he had on the lot and cause me to have to make a return trip to the location where I picked up.

Verone S 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia A 
Clasificación:
4.0

El cliente no dejó un comentario.

Leonardo V 
Clasificación:
1.0

The truck I requested over a week in advance was not available in canyon country, I was advised of a discount at that location, when I was rerout to Sylmar they took away the discount. I was then called shortly after not even an hour after checking out vehicle that I was late dropping off the uhual. When talking to customer service about the deal one coordinator would say one thing and then when this wasn't changed we called and another coordinator would say they don't have record of this conversations. It was a horrible experience.

Michael M 
Clasificación:
3.0

El cliente no dejó un comentario.

Jonathan C 
Clasificación:
5.0

Vendor stayed open 15 minutes after closing so I could return my van. He really took pride in maintaining his vehicles and keeping them clean.

Patricia C 
Clasificación:
1.0

El cliente no dejó un comentario.

juan S 
Clasificación:
5.0

Amazing customer service. 10/10 recommend this location.

Juan H 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYN I 
Clasificación:
5.0

give the truck clean and with gasoline

Gabriel C 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro S 
Clasificación:
5.0

It was an overall great customer service. I will from now on rent any vehicle / moving truck from U haul. Thank you. Bryan S.

Brian S 
Clasificación:
4.0

The woman working there was super nice, but if she hadn't been there I wouldn't have known where to park the truck

Chelsea M 
Clasificación:
1.0

They over charge me with fees that iam absolubly Going to dispute because i record video and fotos of everything only use it to transport didnt use it for long iam so mad thats is why i was so afraid to use uhaul services other place that is not a main office they over charge good thing that i record video and take fotos of everything

Jeymi C 
Clasificación:
2.0

We arrived two hours after our initial reservation and were made to feel as if our business was no longer wanted, and that the equipment may not be available

James L 
Clasificación:
5.0

Staff was very helpful and nice. We loved the experience.

Gilbert G 
Clasificación:
5.0

Just keep the good work

Edgar S 
Clasificación:
5.0

Super friendly staff, they were caring and flexible. I'll definitely be coming back here

Cristal P 
Clasificación:
1.0

The owner or manager said it was going to cost me $400 to rent a 10 ' box truck, and that would include 300 free miles. It was a one way rental to San Diego only 130 miles away, so I said, "I don't need 300 free miles, just 150 will be more than enough, so how much will that be?" He said, "That would drop the price to $200" and I said, "That's great." BUT, when I saw the charge that went through, it was for $400 and NOT for $200. That very unprofessional and in my opinion borders on outright criminal -- bait and switch or intentional fraud. I was intending to rent from him again until I saw the charge. I want him to refund the overcharged amount of $200 and a penalty would make me feel better ($50 or $100) so he thinks twice before ever trying that again. Gracias

Greg J 
Clasificación:
5.0

El cliente no dejó un comentario.

DARLENE V 
Clasificación:
3.0

El cliente no dejó un comentario.

albert a 
Clasificación:
5.0

El cliente no dejó un comentario.

Sydnie B 
Clasificación:
2.0

El cliente no dejó un comentario.

Yahia K 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS A 
Clasificación:
2.0

Original pricing from UHAUL was $125 for a one way trip. Get to the UHAUL location and dealer tells me it should be $240 round trip. Since I was moving out of town the miles also doubled. Will not reccomend since original pricing was incorrect by almost 50%.

Christopher S 
Clasificación:
5.0

El cliente no dejó un comentario.

alma d 
Clasificación:
5.0

I called last minute and was welcomed with no problem. Really friendly thank you U-Haul

Monica M 
Clasificación:
5.0

What an easy move. Hamid is a gracious and helpful businessman and made the day a breeze. Thank you Signal Auto LLC!

Karen E 
Clasificación:
5.0

El cliente no dejó un comentario.

James L 
Clasificación:
5.0

Very very Profesional. Excelente service.

Mario F 
Clasificación:
1.0

El cliente no dejó un comentario.

Brook F 
Clasificación:
3.0

They did not have blankets. The truck has major Shaking issues at most speeds and the trucks were dirty.

Michel A 
Clasificación:
5.0

Smooth and easy process

sujata s 
Clasificación:
1.0

El cliente no dejó un comentario.

Betty A 
Clasificación:
2.0

There is no way I drive that many miles… that’s is crazy

carlos d 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric T 
Clasificación:
5.0

Excellent service.

Bobby R 
Clasificación:
1.0

They didn't have everything I reserved for my rental (appliance dolly). The person was not at the location at my reservation time. I would strongly not recommend this site to anyone.

Mark J 
Clasificación:
4.0

Customers should expect a clean windshield, right? Minus the bug splatter is a reasonable request. I do like seeing where I am driving and we've all experience the glare of the sun in our eyes & the difficulty in can be driving, comprising the issue more so, is a dirty windshield with big white spots.

Lori G 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly C 
Clasificación:
5.0

El cliente no dejó un comentario.

GREG G 
Clasificación:
2.0

This is a really difficult drop off place. Located on a busy corner of a busy intersection, you can't see where to pull in, parking lot extremely crowded. When I made the reservation this was presented as closest drop off to where my storage unit is. It was 20 min away when in fact i knew there were others close by. I suppose if you know the area this would be a better drop off but not if you're from out of town. Staff on phone was very nice. We called to see if we could drop ot off closer but were told no because another customer was picking it up there.

Laurel G 
Clasificación:
5.0

El cliente no dejó un comentario.

Santos R 
Clasificación:
5.0

Very kind and helpful man working there, patient and understanding if I wud ever need a truck again I would only want to go back there. Exceptional customer service and great character 

Catalina H 
Clasificación:
5.0

The owner was very friendly, professional and honest. Great location to rent from.

Jeffrey N 
Clasificación:
5.0

The gentlemen from Signal Auto was super nice, I would totally recommend this place anytime. Also I would use them again too. Thank you for your help.

Thammy S 
Clasificación:
5.0

Great service

Priscilla V 
Clasificación:
1.0

El cliente no dejó un comentario.

Tavit O 
Clasificación:
1.0

El cliente no dejó un comentario.

Brandon G 
Clasificación:
5.0

The guy that helped me out, I don't know if he's the owner. He was very kind and help. Great guy

DAMION J 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexis W 
Clasificación:
4.0

El cliente no dejó un comentario.

richard v 
Clasificación:
5.0

I would recommend this location to people for convenience accept when u haul doesn’t realize the place is closed on Sunday’s

ZACHARY D 
Clasificación:
5.0

Customer service was excellent.

Vincent Z 
Clasificación:
5.0

El cliente no dejó un comentario.

nancy m 
Clasificación:
5.0

El cliente no dejó un comentario.

yolanda s 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose P 
Clasificación:
1.0

I will be calling tomorrow as you representatives changed my drop off location to this spot. First of all you should not be able to drop off after hours here. Very sketchy part of town and not safe. Also uhaul changed my drop off and extended my date out & extended miles & said I did not have to pay for gas. But you charged me for all those things. I talked to THREE representatives and all confirmed these things. Very upset

Kristen A 
Clasificación:
5.0

El cliente no dejó un comentario.

Zarla W 
No se han enviado comentarios para esta ubicación.

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