The uhaul app would not work. It took 30 minutes to get ahold of someone from uhaul.then they just told me they emailed me step by step directions and just hung up the phone. Didn't ask if we needed anything or any help. They just hung up the phone
Seth G
Customer Reviews for Sign Express Henderson
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional service. In and out in no time. Highly recommend!!!
Richard BThen, with U-Haul quite a bit this year and I’m not had a bad experience yet praise God these people are very kind and the location I have used
Charlotta WOdd to drop off with no one there. Your billing is frustrating. we have to download the app. Ok fine. Then I try to view but I have to set up account. I try to do that and it says I have an account. When I try to login, I can’t bc it says I don’t have account. I’m still trying to get through to ensure I was billed correctly.
DENICE PNothing! Steve was so professional and helpful to help with our first experience with your company! Would recommend Uhaul first for moving. Sincerely, Calvin and Ginger Engeldinger
Ginger EEverything was perfect.
Phil BInform clients that the deposit is not immediately refunded it takes 5-7 business days instead of falsely informing them it is instantly refunded upon return of U-Haul.
WILGUS GThey were absolutely amazing, thank you!!
Pam MVery pleasant experience Would recommend
Gary RIt was all an exceptional experience. Nothing to add further to improve. Management of the service was very helpful and professional.
Jeff CWe were switch trailers and the tag was not edited in the system. When we arrived at the drop location; it was not in their system. a Slight oversight.
Barbara NAfter explaining our situation, this location put the truck in “for repairs.” I would hate for someone to rent this vehicle and experience the same situation.
Ana ABut the mileage was not correctly put in or the gas mileage
YALANDA BFriendly n kind
JANIE HOriginal equipment reserved was not available, had to accept a smaller truck. There were no blankets available as reserved. And your website would not allow me to check out or check in. You need vast improvement in these areas.
John MGet rid of your so called system and ensure an individual is at the location to assist…. This was a nightmare! The gentleman wait10 minutes for us and stated a time he would be there and was not!!!! We were sitting in the parking lot for over an hour while movers waited on me at my house to load…. I was paying them by the hour!!!! I can assure you that if y’all continue to use a system and not a person at the location, I WILL NEVER USE U-HAUL AGAIN!!!!!!
tami pNot the cleanest of locations. Trailers are parked in the back of the location in high grass. Building looks a little shabby. Parking area for trucks is just a dirt lot instead of using the paved lot in front of the business.
Brownie BFriendly and patient.
Derrick AAppliance dolly not provided as ordered, no warning that it was not available.
Larry MThe unit was extremely dirty, and exhaust leak!
DONALD LTerrible connectivity for internet pickup ! have a site that people actually work on Saturday or strip them of thier franchise !
jim p5 Stars
KEN MQuick and easy return of my rental truck and tow dolly. Polite and helpful personnel took care of the return.
Nina NIt was closed when I dropped off the truck. Good signage
James SEverything was good, it didn’t take long at all to finish the paperwork and get hooked up and go.
Patrick RExcellent service, very friendly and helpful
bobby aThe online site was glitchy so I had to use the app.
Cody CEasy to work with and extremely helpful:)
Derrick MThe trailer is a piece of junk. Graphics were 1/2 gone from the right side. Both wheels are rusted, the left wheel deep rust flaking off. I had to air up both tires 2 times before I got from Texas to Alabama. The lights worked, but the wiring was not in good shape. The U-Haul dealer in Alabama said that it needed to be pulled out of service.
John AGreat people
Jimmy BNo comment
Shukesha DThe employee who waited on me was very knowledgeable and courtesy
diane hSimply do your job! No one at all to answer phones over memorial day weekend. Varying drop off and pick up locations from the multiple reservations that had to be made! The list goes on and on!!! Bottom line Uhual cost us over 5 hours in delays almost 1000$ on one job alone and one more moving customer that we know of! Now i understand why you have a 1 star rating.
Troy SThis would definitely be where we would go again. They go above and beyond to help.
BOBBIE DNot for sure why my code did not work also, the truck was not the “cleanest” but, we all have our own definitions of “clean”. Picking up and returning my second reservation was a lot smoother than the first.
Meggan SOutstanding! Quick, easy clean! East Texas Moving Team 2 thumbs way up!
Troy SEmployees were very rude and lied about fuel level in the truck.
Sean GThe uhaul was dirty, but y’all charge a $25 for me when I received it dirt. Never would rent again for that reason.
ESTHER MWhen I tried to pay in order to use the equipment the guy couldn't accept my visa card but they withdrew 51$ off for the extra mileage.
JENNIFER BI was supposed to pay less than $60 plus milleage. Milleage was anout $30. Instead I ended paying about $130. You brought other charges that were not mentioned. You have changed a lot.
ENRIQUE CI'm not sure if the problems I encountered were specific to this location or a bigger problem with uhaul's automated check-in process. When I showed up to pick up my truck, the uhaul site said my reservation was not set up for 24/7 pickup. I called the 800 # and there was a 36-minute wait. I requested a call back. When they called back and said I was next in line, for some reason it kicked me to the back of the line and I again had a 40-minute wait. So I gave up and started a new reservation online. That one went fine, and I got the truck and went on my way. Now I just have to make sure I'm not charged twice for this. A frustrating experience, but in the end it worked out to be able to rent a truck when the shop was closed.
Crystal MFix your damn app I had problems checking out and checking in
Perry GU-haul charged me for fuel. When I returned it with more than it had at pickup.
Audie EGreat service
JUDY CAlways excellent!!
DIANE DBeing able to rent 24/7 is great but I sat there over an hour getting the app to work
shunta hBetter lighting in lot.
MICHAEL AAlthough we had to travel to get he trailer, the guy at the place was very nice and helpful. He went out his way to help us find out the problem was with our rental and told us how to fix it. I would truly recommend this shop in Henderson, Texas to anyone. Great job fellows.
SONDRA CU haul needs to maintain the vehicles better
JARROD WLocation was closed at time of drop off.
Darrell LNo complaints at all excellent uhaul cold air... exactly what we needed
Barry BI wasnt crazy about the hump on the floor on the bed of the truck. It was in the way. I really needed a flat surface.
PHYLLIS D