Customer Reviews for Sierra Storage North Merced
(U-Haul Neighborhood Dealer)

196 reviews

2785 N Santa Fe Av   Merced, CA 95348

(209) 230-9722

Office Hours

  • Mon-Tue: 10 am–5:30 pm
  • Wed: 10 am–4 pm
  • Thur-Sat: 10 am–5:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(209) 230-9722

2785 N Santa Fe Av
Merced, CA 95348

Services at this Location:

Office Hours

  • Mon-Tue: 10 am–5:30 pm
  • Wed: 10 am–4 pm
  • Thur-Sat: 10 am–5:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Thx you no complaints

DAVID M 
Rating:
5.0

Customer did not leave a comment.

Richard D 
Rating:
4.0

Great customer service

REBECCA B 
Rating:
3.0

It would be helpful if the rental was attached to an app where the customer could keep track of his or her day to day charges. As this rental is not able to be viewed from the U Haul app which customers do enjoy using, do to its simplicity and transparencies.

christopher w 
Rating:
5.0

Customer did not leave a comment.

Leo S 
Rating:
4.0

My reservation was made 2 weeks in advance for a different location (1247 Martin Luther King Jr. Way, Merced) for pick-up & drop-off which is located within a 10 mins walking distance from my home. On the day of pick-up reservation you relocated me to the pick-up location at 2785 N. Sante Fe Ave, Merced which is 3.8 miles from my home. It takes approximately over an hour to walk to. I was forced to find a last minute ride who would be available to drive me to my pick-up location and drop-off due to the long distance from my point of origin.. If I had taken an Uber or Lyft, for not being able to find an available friend. U-Haul should foot the bill. Penalizing a customer by relocating their original pick-up/drop-off locations for having an early rental request is very poor customer service. The one Good thing: The woman who runs the 2785 N. Sante Fe Ave, Merced office provides excellent customer service. She was very accommodating and helpful.

Karina T 
Rating:
4.0

Nothing. This location went well above to find what I was looking for.

janet h 
Rating:
5.0

Nothing pickup was fast and easy clear communication on self dispatch instructions very satisfied with my uhaul experience

Jeremy B 
Rating:
1.0

Customer did not leave a comment.

joie a 
Rating:
1.0

Customer did not leave a comment.

joie a 
Rating:
4.0

Customer did not leave a comment.

Lee J 
Rating:
5.0

Clean truck, amazing service. The woman made the renting process quick and painless.

liz Y 
Rating:
5.0

Great customer service, always very friendly and helpful. I've moved 4 times around this area and I always go to this location it's always an excellent experience!

Juan O 
Rating:
3.0

Customer did not leave a comment.

Austin M 
Rating:
5.0

Everything went well and smooth. The Uhaul rep was informative and attentive. No complaints

David J 
Rating:
5.0

From the beginning the staff was friendly and helpful, even when I moved out of the storage unit, the staff was very helpful.

Melissa M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gamuchirai m  |  Overall Experience 
Rating:
4.0

Rented UHaul during rainy weather. Windshield wipers needed updating. Truck was clean with a full tank of gas, which was much appreciated.

Karina T 
Rating:
4.0

Great customer service

Anthony I 
Rating:
5.0

Customer did not leave a comment.

Yevhen Y 
Rating:
4.0

Associate who helped me needs to get a new smart phone to be able to follow through with the U-Haul digital check in procedures. Outside of that she was very helpful, polite and friendly.

Charles P 
Rating:
5.0

Customer did not leave a comment.

Juan M 
Rating:
5.0

Thank you

luz c 
Rating:
5.0

Repnwas excellent. Answered all my questions and was very knowledgeable.

Lynda J 
Rating:
5.0

Best customer service 🙏🏼❤️

Kourosh A 
Rating:
5.0

Customer did not leave a comment.

menny s 
Rating:
5.0

Customer service clerk was very helpful and process was very easy!

Erika P 
Rating:
5.0

There is nothing. 5 stars 🌟 score a 10

Tina R 
Rating:
1.0

Will never use a U-Haul at this location again. Went to drop off my vehicle when they said they would be open and the office was closed, they did not instruct me on how to close out the vehicle and nobody would answer the phone. Very unprofessional and I will never use them ever again.

kashnier r 
Rating:
5.0

Customer did not leave a comment.

maria a 
Rating:
4.0

Customer did not leave a comment.

suresh a 
Rating:
5.0

Barbara at Sierra Storage is awesome!

Doug S 
Rating:
5.0

Customer did not leave a comment.

Warren F 
Rating:
3.0

Customer did not leave a comment.

Nicolas K 
Rating:
5.0

Customer did not leave a comment.

BRITTANY C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander L 
Rating:
4.0

I initially tried to return my truck at 4pm on Monday afternoon (during normal business hours) only to find a closed for the day sign on the office door. I returned it a day early because I did NOT feel comfortable just leaving the truck on the street on Tuesday morning before they opened which the location instructed me to do. After speaking with Uhaul representatives, I was advised to download the app and photograph the process before leaving the vehicle which is something I was not informed of by the location staff.

Jeffrey A 
Rating:
3.0

Customer did not leave a comment.

Doug W 
Rating:
5.0

Customer did not leave a comment.

Tina R 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W 
Rating:
3.0

When we went to pick up the truck the truck wasn't even there the person who had it hadn't even brought it back in so we had to leave and wait for a phone call because a truck was still like an half an hour away if not more and when we did pick the truck up it had a marijuana smell in it.

stella c 
Rating:
5.0

Customer did not leave a comment.

William A 
Rating:
5.0

Customer did not leave a comment.

Bryan B 
Rating:
5.0

Customer did not leave a comment.

Tina R 
Rating:
5.0

Nothing

alejandro p 
Rating:
4.0

Customer did not leave a comment.

Kathleen M 
Rating:
5.0

Customer did not leave a comment.

Kevin V 
Rating:
5.0

Customer did not leave a comment.

Jessica M 
Rating:
5.0

Customer did not leave a comment.

Bob W 
Rating:
5.0

Customer did not leave a comment.

MONSERRATT O 
Rating:
5.0

Customer did not leave a comment.

Cathleen H 
Rating:
4.0

Customer did not leave a comment.

Manuel R 
Rating:
5.0

Customer did not leave a comment.

Jose J 
Rating:
5.0

Customer did not leave a comment.

Jody B 
Rating:
4.0

Customer did not leave a comment.

Anthony A 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
5.0

Customer did not leave a comment.

Luis B 
Rating:
5.0

Brenda was amazing

Teresa B 
Rating:
5.0

This was a great, efficient, friendly experience. I could not have asked for it to go better, especially during the trying times of trying to move. I will use this facility again.

Torrin J 
Rating:
5.0

Nothing. Very pleased as always

STEVENGENE M 
Rating:
5.0

Staff was excellent and helpful.

Sally M 
Rating:
5.0

Barbara was not only helpful with my trailer rental she also helped me with my storage rental she has excellent customer service

JOE M 
Rating:
5.0

Sorry about the late review but I had to make sure I let everyone know about Barbara! I had a lot of trouble with the u-haul 24/7 but she fixed everything for me in the office. STELLAR CUSTOMER SERVICE!!! THANK YOU SO MUCH!!!

amarpal s 
Rating:
5.0

Customer did not leave a comment.

ISMAEL L  |  Overall Experience 
Rating:
5.0

Ella es my agradable y educada

Llilia C 
Rating:
5.0

The person who helped me was really nice! She was personable and polite!

Natalie S 
Rating:
5.0

Barbara provided a wonderful and welcoming environment explained charges thoroughly overall she was friendly and helpful

Mariah R 
Rating:
5.0

Customer did not leave a comment.

Heldera M 
Rating:
4.0

No mobile pickup. The manager said the lock box is broken.

Romeo T 
Rating:
2.0

I was told to return the truck with as much gas as it went out with, 1/8 tank. I did that, even a little more. I was charged a fuel charge. This doesn’t make sense, if you want it back full, give it to me full. Ripping off customers for a few dollars isn’t good business. I will go with Penske next time

gary r 
Rating:
3.0

Customer did not leave a comment.

Taylor H 
Rating:
5.0

Just keep doing what your doing i love the young lady who helped me very friendly and really sweetheart thank you Barbara

ramona m 
Rating:
5.0

Very pleasant and highly recommend

James C 
Rating:
5.0

At this time I recommend no changes. Barbara is a delightful lady and she really helped me out tremendously. Her knowledge is unwavering. She’s a very happy person and seems to like her job a lot. And that helps make your business transaction flow smoothly. Thanks Barbara for a great experience.

DEBORAH G 
Rating:
5.0

Customer did not leave a comment.

susan s  |  Overall Experience 
Rating:
5.0

Barbara was a great help to me I only.needed a storage for 30 days but she was super friendly and.helpful

VICKY H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VONG L 
Rating:
3.0

We lost a tire on this dolly trailer, So we find this place close and left it there. Terry

terry d 
Rating:
5.0

Barbara did awesome services

Julio R 
Rating:
5.0

Customer did not leave a comment.

Angelo M 
Rating:
5.0

Very professional and friendly!

Yvette M 
Rating:
4.0

I had a good experience with this U-Haul location. Barbara was very easy going and easy to work with. I will most likely be going there again.

ROBIN B 
Rating:
5.0

Customer did not leave a comment.

Sirevalon C 
Rating:
5.0

Customer did not leave a comment.

Vincent P 
Rating:
5.0

Customer did not leave a comment.

Deanna S 
Rating:
5.0

Customer did not leave a comment.

victor g 
Rating:
1.0

They charged me for low fuel when I returned it a quarter tank

Skyler L 
Rating:
4.0

Customer did not leave a comment.

WILLIAM G 
Rating:
5.0

Customer did not leave a comment.

Jessica F 
Rating:
1.0

Explain charges properly

Paul m 
Rating:
5.0

Could not use storage unit. Full of rat feces. Afraid items would get damage. So gave away most of my stuff and build shelves in home to keep what I needed. The young lady that works there Kaitlyn I believe is her name is very sweet and friendly though.

Maribel R  |  Overall Experience 
Rating:
5.0

Excellent Customer Service.

Vang V 
Rating:
5.0

Customer did not leave a comment.

JASON J 
Rating:
1.0

I was never told that I have to return the vehicle with 1/4 of a tank and I was charged a $98 for gas dollar for gas makes no sense this is a rip off

MARIA L 
Rating:
5.0

Nothing

RICHARD M 
Rating:
5.0

Thank you for everything. It was much appreciated.

Lisette S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gerardo T 
Rating:
5.0

Customer did not leave a comment.

Ruby R 
Rating:
2.0

Customer did not leave a comment.

Jonathan A 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS L 
Rating:
5.0

door broke came down while I was inside no easy way to get out did not have my phone in my pocket or I would have called 911

GREGORY B  |  Overall Experience 
Rating:
2.0

This location is good for those who are storing at this location. This is not a good location to drop off a trailer of any type or the larger trucks. Parking was limited and tight.

CHRISTOPHER B 
Rating:
2.0

they did not have what I needed and the truck was in bad shape.

TERRANCE T 
Rating:
1.0

Customer did not leave a comment.

SHAMARI N 
Rating:
4.0

Safety check!!!!!!

STEPHEN G 
Rating:
5.0

Customer did not leave a comment.

John K  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ROBERT O 
Rating:
1.0

Customer did not leave a comment.

Robert O 
Rating:
4.0

Customer did not leave a comment.

MARTY L 
Rating:
5.0

The lady working there was very friendly

MANUEL F 
Rating:
2.0

There was no code provided to be able to leave independently. This causes a lot of strain. We were told the last time we could leave the facility was at 6pm. The website says 10 PM. Won't be back.

Alicia M  |  Overall Experience 
Rating:
3.0

I ended up not needing to use the storage facility after all.

Privacy R  |  First Impressions 
Rating:
3.0

I ended up not needing to use the storage facility after all.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top