Customer Reviews for Sierra Storage Ceres
(U-Haul Neighborhood Dealer)

126 reviews

1736 Herndon Rd   Ceres, CA 95307

(209) 522-6124

Office Hours

  • Mon: 10 am–4 pm
  • Tue-Sat: 10 am–5:30 pm
  • Sun: Closed
Special Operating Hours
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(209) 522-6124

1736 Herndon Rd
Ceres, CA 95307

Services at this Location:

Office Hours

  • Mon: 10 am–4 pm
  • Tue-Sat: 10 am–5:30 pm
  • Sun: Closed
Special Operating Hours
  • 4/1/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

jose toledo 
Rating:
3.0

The location was okay, the attendant was extremely helpful the REAL PROBLEM; Was Uhaul itself. I made reservations on line, can't list everything that they screwed up, was suppose to be pickup at 8, wasn't able to get the equipment till 10:30. The attendant was very helpful resolving the Uhaul screw ups.

Carlos Silva 
Rating:
5.0

Customer did not leave a comment.

RAY GONZALES 
Rating:
5.0

Customer did not leave a comment.

Jose Zendejas 
Rating:
3.0

Customer did not leave a comment.

Claudia Astorga 
Rating:
5.0

Melissa was very helpful

Mariah Esparza 
Rating:
5.0

Nice manager she helped us with our move.

latticia perez 
Rating:
5.0

Customer did not leave a comment.

HECTOR RINCON 
Rating:
5.0

Fast friendly service.

Gerardo Osegero 
Rating:
5.0

Great customer service. Love the office manager. She works hard to make the customers satisfied. I always go back to this location.

FRANCINE VANNORMAN 
Rating:
1.0

I wouldn’t recommend U-Haul reserve a month before at 10 AM at McHenry Avenue 3941 and five minutes prior of arriving they called saying they won’t have the U-Haul ready till 2 PM when I already have movers at my house waiting so I had to pay them extra to stick around just for i can go to another location to pick up a 17 footer, which I wanted 15 footer, so I had to go out to ceres to pick it up when I get there they didn’t have the appliance dolly which I put in my reservation in the first place so she tells me to go to her other location to pick up the appliance dolly then when I get there. I had to pay 10 extra dollars to get it because she made another reservation which I didn’t know about when i originally post to be in my reservation, so bottom of the story I was going back-and-forth a different locations worst experience ever and they offer me is $50 off in extra mileage because I had to go to another city to pick it up so really no point because I still had to pay more for my movers and wasting my time U-Haul needs to their reservations. Specially, a month before.

Richard Arreola 
Rating:
5.0

Good customer service. Love the office manager. Fast friendly service.

MELISSA RODIFER 
Rating:
3.0

Customer did not leave a comment.

Manuel Villasenor 
Rating:
5.0

Customer did not leave a comment.

LON STROMNES 
Rating:
5.0

Nothing! Everything and everyone was Friendly welcoming and helpful. Definitely would recommend

Shani McWhorter 
Rating:
5.0

Customer did not leave a comment.

ALEX KENNY 
Rating:
5.0

The uhaul lady was very polite she explained all the charges and how to replace the fuel to the right amount. Moving is very stressful she made it easy

latticia perez 
Rating:
5.0

I was able to walk in and rent a truck with a Great service. The rental was fast.

KARINA ARIAS 
Rating:
2.0

Unclear drop off point. Only one parking spot that almost blocks the gate with trailer or tow dolly attached.

Joseph Brasil 
Rating:
5.0

Love the office manager, she was very helpful.

kathie seymour 
Rating:
5.0

Very nice. Fast service

Alen Famileisago 
Rating:
5.0

Good service

Juan Guzman 
Rating:
5.0

Great service

DELBERT COCANNOUER 
Rating:
5.0

Melissa the manager is very helpful and the price is very competitive. It's an excellent place to store and has very easy/reasonable terms.

CURTIS SATHER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector Madrigal 
Rating:
1.0

Disappointed that they attempted to charge me extra for gas. When I returned the van with the same amount of not more…

Katherine Solano 
Rating:
5.0

Great service

Lon Stromnes 
Rating:
5.0

The service gal, made it a pleasurable experience!!

Lon Stromnes 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Csolak 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS DORSEY 
Rating:
5.0

Great customer service.

TYESHA MOSLEY 
Rating:
2.0

I payed for a dolly and furniture dolly neither were in truck and I used mobile pick up and store was closed so I never got the items and was charged for them

Carlos Olguin 
Rating:
5.0

Nothing, everything was great

ERIC DELOZADA 
Rating:
5.0

Need to clean the Uhaul. Smelled like cigarette inside the Uhaul cab.

SANJOY BASUROY 
Rating:
5.0

The lady was very nice and helpful. No complaints!!

TYESHA MOSLEY 
Rating:
4.0

Customer did not leave a comment.

Jagtar Singh 
Rating:
1.0

The car was so dirty. There were spills everywhere and hair all over the seats. The worker was also very unattentive.

Jackson Gorgiz 
Rating:
3.0

Customer did not leave a comment.

JOSEPH LAU 
Rating:
4.0

Melissa was very friendly and helpful. Thanks

LUIS FLORES 
Rating:
1.0

The lady in the office was rude, the gas gauge was rigged!!! When I got in the truck the gas gauge was almost on empty. I took the picture of the gas gauge as instructed but I kept getting a message that said “you denied….” I went a total of 11 miles and had to put more gas in the truck than was in there when I picked it up. Not happy at all and I always rent from uhaul. The next time I need this type of service, I’ll be sure to take my money somewhere else!!! Please know, I’ve also given a bad review on all my social media platforms. Loyal, longtime customers should not be treated like this!! But, it’s clear my money is not respected with your brand! ✌🏽

TUESDAY BAILEY 
Rating:
2.0

It would help the customer if the business could provide notification on Uhaul website or personal website that their office will be closed on day of pick up. Vehicle was in good shape and ran well. The biggest inconvenience was the lack of a utility dolly I paid for but was not with the vehicle. Unfortunately the location office was closed on my reservation day so I couldn't correct the issue in the office.

Christine Dunham 
Rating:
4.0

Customer did not leave a comment.

Payton West 
Rating:
5.0

Great customer service and was in and out with no hassle. Reserving a vehicle was very simple and easy. Would rent again

CARLOS ANDRADE 
Rating:
2.0

The inside of cab and truck bed reeked of urine! Was disgusting. Unacceptable....

DARREN MARTINEZ 
Rating:
5.0

The location is great, close to where I live. My customer service experience from beginning to end was great!

Lonnie Loftus 
Rating:
5.0

Melissa was very helpful. She was awesome. My concern is that I paid 2x for this uhaul. I would like a call from a manager please to find out when ill get the payment back on one of my bank card please. Thank you

Victoria Hollabaugh 
Rating:
3.0

This place done me right its just uhal is the problem I'm ready to go back to rider

BERT GIBBS 
Rating:
5.0

no problem

ERIC CURIALE 
Rating:
3.0

Customer did not leave a comment.

Amelia Dominguez 
Rating:
5.0

Customer did not leave a comment.

SANDRA GOMES  |  Overall Experience 
Rating:
5.0

N/A

MONIQUE SMITH 
Rating:
5.0

Great experience. No problems at all using self check-in. Thanks

DIANA SORRELLS 
Rating:
5.0

Location yes, customer service, no.

Christina John 
Rating:
2.0

Customer did not leave a comment.

Marian Humke 
Rating:
4.0

great help at the office

Lynn Harless 
Rating:
3.0

Customer did not leave a comment.

Becky Barnes-Boers 
Rating:
3.0

Customer did not leave a comment.

Victoria Jacquez 
Rating:
3.0

Had to jump through many hoops to get the keys,

DOUGLAS Whitfield 
Rating:
1.0

Worst experience ever PLUS you owe me $19 for ez fuel! No blankets, no dolly, busy dangerous loud area to grab the vehicle, 30 plus minutes doing online and posting drivers license 3 times. - JUST PATHETIC! i have previously rented from Double D storage in Turlock 25plus times and every experience was great. This sucked and I do not blame the Coronavirus for most of it!!! Just bad!

Stefan Edh 
Rating:
5.0

Customer did not leave a comment.

Melissa Rodifer 
Rating:
2.0

The location was closed on Dec. 31st and it was not listed as closed on the website. I called and left a message on Dec. 30th and regarding trying to return the truck. With the site closed, unfortunately, I did lock the keys in the truck, while trying to take a picture of the odometer and gas gauge, and realized, AAA does not handle U-Haul truck key locked services and the U-Haul road assistance would not cover the cost of the locked key because I did not know that I could purchase roadside assistance coverage since AAA does not cover it. I did purchase the additional insurance for collision, but did not know about the roadside service coverage, that was not that much to add. It cost me $120.00 that was not reimbursed and I am disappointed in the whole ordeal.

donna noceti 
Rating:
3.0

Customer did not leave a comment.

Penny Bledsoe 
Rating:
5.0

Customer did not leave a comment.

Randall Steely 
Rating:
1.0

That location are LIARS and FRAUDS!! I would NEVER recommend such a HORRIBLE Place to ANYONE! They can NOT count to 3 and submitted FALSE photos of the van!!

Nicole Halvorson 
Rating:
5.0

Very helpful and went beyond customer service to try to help me with the mistake made at the pickup location and even she was hung up on when calling

Noe Duarte 
Rating:
4.0

Customer did not leave a comment.

Marla Cisneros 
Rating:
5.0

Customer did not leave a comment.

Jose Flores 
Rating:
2.0

U-Haul was dirty inside and clerk wasn’t friendly.

Marissa Moreno 
Rating:
5.0

Customer did not leave a comment.

Eleazar Padilla 
Rating:
5.0

Good job

orlando reyes 
Rating:
5.0

She was very helpful

Loren Gregory 
Rating:
5.0

Manager on site was helpful

RAYMOND CHACON  |  Overall Experience 
Rating:
4.0

great services thanks

Frances Frunz 
Rating:
1.0

The location was supposed to be open, and wasn't. A customer that was waiting with me, had told me that the office hadn't been opened for 5 days in a row already. I couldn't get any help from the location since it was closed. I had tried calling their number numerous amount of times, and received no answers. I had to call the uhaul number many different times, just to get some sort of help picking up my truck. The self help option to pick up my truck, had said for me to enter a word combination into the lock, in order to get my key to the truck, but had no combination answer listed. I had paid for two dollies, and there were none in the truck, when I finally opened it. I ended up having to call u haul in order to get dollies. I had to drive to another location to get my dollies as well. By the end up the whole ordeal, I wasted hours with all I had to go through, had to travel to a whole other location to get my dollies I had to pick up, and I ended up not being able to fully move all my things from my home. It screwed up our whole moving plans, wasted valuable time, and gave me a horrible experience with Uhaul. I am a frequent customer of Uhaul, and now I don't think I'll be using them again.

Julio Sandoval 
Rating:
5.0

Nothing customer service was great. Thanks for a great experience

Lawanda Sims 
Rating:
5.0

Customer did not leave a comment.

FERNANDO VAZQUEZ 
Rating:
5.0

Customer did not leave a comment.

HIRMAG DAWOOD 
Rating:
5.0

The storage looked wonderful inside n out. service was alittle quick they should stop trying to rush themself.

Privacy Request  |  First Impressions 
Rating:
5.0

I thought the facuilty was beautiful and the bathrooms smelled mary poppens.lol

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Rojas 
Rating:
4.0

Customer did not leave a comment.

Jorge Acevedo hidalgo 
Rating:
5.0

I really don't know, because they were totally awesome.

Kathryn Eckerdt 
Rating:
5.0

Customer did not leave a comment.

VIRGIL PERIERA 
Rating:
1.0

Horrible experience. Went to drop it off 10 before closing and the employee said she didn't have time to check it in because she has to clock out at 6pm and no later. She had me call to check it in yet because it was a holiday the next day, they checked it in 2 days later. Then I received late notification and charges. Those were finally credited back but it took a lot of my time just to fix a simple issue that could have been avoided if the employee simply checked everything while I was there. Also, there was no check up on the gas and extra 14 miles were added. HORRIBLE EXPERIENCE

Salvador Loera 
Rating:
1.0

Pick up location was closed when I arrived even though the "open" sign was on. A staff was in the storage units cleaning when I arrived. I attempted to get her attention and was ignored for a few minutes. That staff worked at the rental/storage facility and ultimately helped me. Staff informed me that I could return the Uhaul truck to any location, that was incorrect. I traveled to two different Uhaul offices and both denied the truck to be dropped off. Original store truck was picked up from was closed. I had trouble dropping off my truck. I was added extra miles on the contract thanks to the staff who misinformed me. Horrible experience overall.

francisca salazar 
Rating:
5.0

Customer did not leave a comment.

Abdul Gassama 
Rating:
5.0

The lady who helped me was very friendly and helpful. It was a all a round great experience.

GINA JENNIES 
Rating:
4.0

Good

Privacy Request  |  First Impressions 
Rating:
4.0

Good

Privacy Request  |  First Impressions 
Rating:
3.0

Service was satisfactory

Dan Mabe 
Rating:
5.0

Customer did not leave a comment.

Maximo Asiain 
Rating:
4.0

Have more Vehicles available.

Moshe Ziv 
Rating:
2.0

Whomever checked in the vehicle wrote down the wrong odometer (I used 8 miles and they said I used 87) thus one more thing that I had to call and have corporate "investigate" because I was charged double from what I was quoted. I would NOT recommend the drop the key off method like I used as it will now take more time to get it right!!!

melinda harvey 
Rating:
4.0

Customer did not leave a comment.

William Ehlers 
Rating:
4.0

Customer did not leave a comment.

Brett Johnson 
Rating:
3.0

Customer did not leave a comment.

NEIL PAULES 
Rating:
3.0

Customer did not leave a comment.

Michael Hill 
Rating:
5.0

Customer did not leave a comment.

Oscar Martinez 
Rating:
4.0

Customer did not leave a comment.

Jennifer McFarlane 
Rating:
3.0

Don't make customers go out of area 15 miles in another city to pickup a reserved over 3 weeks notice. There were 3 local locations that were capable/available to coordinate rental pickup. Then it was noted my One Way rental had limited mileage, creating a potential double billing due to milage which was unlimited. The Scam is unacceptable and from my inquiries is very freaquent for uhaul to gouge the customers!

Joann Parks 
Rating:
5.0

Great looking Clerks

Daniel Jauregui 
Rating:
5.0

Customer did not leave a comment.

jesus madrigal 
Rating:
5.0

Customer did not leave a comment.

JOSE BRAMBILA 
Rating:
3.0

Storage facility employees not provided enough training with u-haul business. Poorly documented fuel levels and damaged rental equipment poorly documented as well.

Adrian Rivera 
Rating:
5.0

Customer did not leave a comment.

Brian Taylor 
Rating:
5.0

Sierra Storage & U-Haul provided great customer service. I will defjnity be coming back

JENNIFER VALENZUELA 
Rating:
5.0

Kelli, the manager at Sierra Storage was really nice. She helped me with a storage unit and a U-Haul. Very good customer service. I would recommend going through Sierra Storage if your looking to rent a storage unit or a U-Haul

debra booth 
No reviews have been submitted for this location.

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