Customer Reviews for Sierra Self Storage
(U-Haul Neighborhood Dealer)

966 reviews

11601 115th St   Osoyoos, BC V0H1V5

(250) 495-7525

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(250) 495-7525

11601 115th St
Osoyoos, BC V0H1V5

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Dropped trlr. Location texted me all is good.

Don Rudzcki 
Rating:
5.0

Customer did not leave a comment.

Filipe Correia 
Rating:
5.0

The drop off for the truck was excellent great customer service highly recommend U haul.

george chow 
Rating:
5.0

Customer did not leave a comment.

christian calvary 
Rating:
5.0

Terrific service from the young man on-site!!

DOUG MACLEOD 
Rating:
5.0

Customer did not leave a comment.

Dwayne Matthews 
Rating:
5.0

Rear door cable was broken. Made it very difficult to open/close the door.

James Voth 
Rating:
1.0

The experience went well until I was scammed out of $70. The vehicle had more gas when I brought it back then when I took it. I was lied to for $70. Nice

Dave Marien 
Rating:
4.0

Customer did not leave a comment.

Andrew Nosworthy 
Rating:
5.0

Dropped of with the app. Excellent location!

James Voth 
Rating:
4.0

Customer did not leave a comment.

Glen Monds 
Rating:
5.0

Customer did not leave a comment.

Donald Brogan 
Rating:
5.0

Great to deal with, would recommend to anyone!

Charles Coombs 
Rating:
5.0

Customer did not leave a comment.

NicoleMichelle Haegele 
Rating:
5.0

The last customer had put the belts on the dolly backwards

Carla Ellacott 
Rating:
5.0

My problem is not the location . My problem is the gong show to get what I needed

Daniel Baumet 
Rating:
3.0

Make sure when we have a reservation that the truck is in!!!!

JANET GODFREY 
Rating:
5.0

Customer did not leave a comment.

Roger Furlotte 
Rating:
4.0

Quick return and we were on our way.

Jacobus Boon 
Rating:
5.0

Customer did not leave a comment.

Tara Leroux 
Rating:
5.0

The utility dolly and furniture dolly I ordered were not in the truck I was assigned to pick up. This made our move difficult and we had to leave some of what we needed to get done because we could not life and carry it into the truck ourselves.

Heidi Stelzner 
Rating:
3.0

Everything went smoothly

louise desrosiers 
Rating:
5.0

Service agent in Osoyoos was stellar! Very kind, speedy and on top of it!

Derek Hesketh 
Rating:
5.0

Customer did not leave a comment.

GORDON KLECKNER 
Rating:
3.0

This location did not help with hook up. Kelowna is definitely preferable.

Oliver Betz 
Rating:
5.0

Customer did not leave a comment.

Don Price 
Rating:
5.0

Customer did not leave a comment.

Ejaz Ahmed 
Rating:
1.0

Lady at Deadman’s Flats was awesome. Simone Valeey Location worst.

Doug Lewis 
Rating:
4.0

Customer did not leave a comment.

MENNO POOL 
Rating:
1.0

the reserved moving truck was given to me abusive ex, last vehicle in town. the reservation for myself was changed to his friends address, I was listed as the primary driver using his license number - I DO NOT DRIVE - the result.. the Ex James Lee Balla ... a manipulative toxic monster who has NOTHING TO DO WITH MY ACTUAL ADDRESS.... 5507 Lombardy Lane Osoyoos,BC both 1v3 and the moving truck and storage unit were reserved in my name with my visa debt because my house was foreclosed on and July 31 at noon was the closing .... I had movers set up storage and a driver. the vehicle was going to be packed and moved before hand. INSTEAD he set up camp at my house broke in until the wee hours of the morning . for over 36 hours he tormented me, broke things threw things took out a door and a window so I couldn't keep him out. lRCMP were called 6 times. the Sixth time const. Greenfield yelled, screen called me horrid names told me If i fuking called again I was going to be jailed .. name more... after he left that monster went off the rails. I was terrorized. by the time noon came I had very little packed that he didn't unpack. AS A RESULT OF UHALS ACTION I LOST EVERYTHING .... ALL PERSONAL POSESSIONS ART Art appliances a library of books everything all clothing shoes, didn't even have a toothbrush... EVERYTHING . WELL IOVER $200,000; of MY POSSESSIONS alone. appliance package alone was worth $100,000 AND THE OWNERS ARE DUMPING DONATING OR SELLING OFF THIS IS A UHAUL FAUKT. THE Punitive Damages ALL on U-Haul. I have nothing, not a blanket, family letters cards EVERYTHING. I have nothing .. I am hiding out in a hotel I cannot afford and can only stay until Sunday ... we have no where to go... we... me and my two dogs. the years of abuse and years of healing fell out the window and I am now reliving everything. affidavits of the events have been filed .... U-Haul destroyed. whatever was left of me my peace my hope, part of my core ..... unbelievable. this is media worthy. and supreme civil worthy. that I'm working on. this is unreal.

Tracy Doucette 
Rating:
5.0

How about moving into the car rental business, there's nowhere near here to rent a car. I needed a small car rental for a recent trip to Quesnel but we live in Osoyoos and the nearest car rental is in Penticton.

Pat Chubey 
Rating:
5.0

Customer did not leave a comment.

Ravish Kainth 
Rating:
4.0

Customer did not leave a comment.

Jamie Grieve 
Rating:
5.0

I would recommend this location However after using ibaul again I will not ever recommend or use the trucks Your pricing online is very misleading and was quite a surprise when payments were taken out on my cc

Sabrina Courtoreille 
Rating:
5.0

Customer did not leave a comment.

cezar ciocirlan 
Rating:
5.0

The staff here are very helpful and friendly - the trailer hitch could use a bit of maintenance but in pretty good working order. I have used this location twice now and go out of my way to use them as they are helpful and the equipment has always been available

Renee Kaplan 
Rating:
4.0

Customer did not leave a comment.

Krzysztof Swiderski 
Rating:
3.0

Customer did not leave a comment.

Dave Burrows 
Rating:
5.0

Very friendly and helpful

Sharron Leclerc 
Rating:
5.0

I wish U-Haul adds to its line of trailers a flat bed trailer of size 8x12 to haul fruit bins to packing houses. Specially in locations that serve fruit farming community. A flat bed truck to fleet would also be a welcome addition. Small farm owner cannot justify this investment cost. Just a suggestion

Ejaz Ahmed 
Rating:
5.0

We have used U-Haul several times before and have found generally good service, but this rental experience exceeded all other U-Haul experiences. Our need was unique ánd unconventional and Gene went far beyond expectations to help out. And then checked the next day to make sure all was well. Gene made sure we had everything we needed and accommodated our late schedule. And he treated other customers with the same care and accommodation. He could not have done better.

Ed Toews 
Rating:
5.0

all good, attendant very helpful!

Peter Boshard 
Rating:
5.0

Customer did not leave a comment.

Paul Dadson 
Rating:
4.0

Customer did not leave a comment.

Daniel Marr 
Rating:
5.0

The attendant was quick, efficient and helpful. Impressed by your agents in both locations. Please don't try to improve anything ! Thanks G & V

gareth jones 
Rating:
5.0

Customer did not leave a comment.

Sheldon And Anne Craig 
Rating:
5.0

Customer did not leave a comment.

Dean Gilliss 
Rating:
5.0

Even though this time I rented a trailer pull behind. The previous times I rented a truck with cargo area. I think all of your trucks should have CD players or something that can be linked to your phone so you can have music when you're driving to places where there is no radio service. It would just make the experience more pleasant.

Tania Stephens 
Rating:
4.0

Have smaller vehicles like vans available.

Doug Andrew 
Rating:
4.0

Customer did not leave a comment.

Justin Delooff 
Rating:
5.0

Customer did not leave a comment.

aaron laforge 
Rating:
5.0

Couldn't get any better, just perfect

TERRY DEOL 
Rating:
5.0

Customer did not leave a comment.

Peter Boshard 
Rating:
5.0

Well I don’t think anything could be done better than this. Staff is so helpful.

JASBIR ATWAL 
Rating:
5.0

All was good, very friendly helpful staff

DEBBIE and ROB GRAHAM 
Rating:
5.0

All in all it was good. They had what I needed there .I was more impressed by the personality of who I talked to , he was great to work with and definitely helped me out on how to get what I needed to use. He also helped with how and where to get my best results and keep cost down . He did a great job !!! Thanks great job !! The bike trailer was a great idea..

Jeff Warring 
Rating:
3.0

Customer did not leave a comment.

Marilyn Marsh 
Rating:
5.0

Customer did not leave a comment.

jamie graham 
Rating:
5.0

Maybe a little lubrication on the threaded lock down on the hitch.

ALLAN JOHNSON 
Rating:
3.0

Customer did not leave a comment.

Kirsten Armstrong 
Rating:
5.0

Customer did not leave a comment.

John Dennehy 
Rating:
5.0

Customer did not leave a comment.

Keith Eichel 
Rating:
1.0

Have someone there to talk to . Closed Saturday afternoon. Quick to charge for 13 extra miles but yet to see a credit for the extra 1/4 fill of fuel left over. Will do everything I can not to use Uhaul ever again.

David Greenwood 
Rating:
4.0

No issues

Gordon Berezay 
Rating:
5.0

Service at our location was beyond excellent. We will certainly use your business again and recommended to friends. Thank you so much.

Caroline Staple 
Rating:
5.0

I don't know...lol...maybe set up a lounge area with local craft beer and wines? I mean, seriously....how can one improve on perfection? Everything went so smooth, and the clerk was delightful....she really knew what she was doing, which made the transaction ...TOP NOTCH!!! KEEP UP THE GREAT WORK! ...and thanks U-HAUL, for always being there!!❤️

Mike Mason 
Rating:
5.0

Customer did not leave a comment.

Dave Fauteux 
Rating:
5.0

It’s all good

gary wood 
Rating:
4.0

Customer did not leave a comment.

gary meeds 
Rating:
4.0

Customer did not leave a comment.

Maggie Chalk 
Rating:
5.0

Lisa is most helpful and willing to make your rental experience a good one. I have recommended the Osoyoos office to serveral people. One of these people have already used the office and also feel the same way.

Kennedy Dan 
Rating:
5.0

Not much. Perfect location and friendly staff!!

Wayne Penner 
Rating:
5.0

Lisa was great, got me a truck just in time for me to move on the long weekend. 4 stars to her.!

peter kerr 
Rating:
5.0

Customer did not leave a comment.

Jim Wetmore 
Rating:
4.0

Rental of 7 /way to 4 way plug

Carol Seymour 
Rating:
5.0

Customer did not leave a comment.

Matthew Alvarez 
Rating:
5.0

The dealer made it an excellent experience and I would definitely recommend to others.

Kevin Nelson 
Rating:
5.0

Customer did not leave a comment.

GORDON CAMPBELL 
Rating:
5.0

We were very impressed by the customer service at this location. Friendly and efficient.

Donnelly Hort 
Rating:
5.0

All round great, nothing.

Garry Sutton 
Rating:
4.0

Customer did not leave a comment.

Tom Metcalfe 
Rating:
5.0

Customer did not leave a comment.

Paul Zaremba 
Rating:
1.0

Rude

Melanie Aaserud 
Rating:
4.0

Customer did not leave a comment.

GARRY PAUL MATHIEU 
Rating:
5.0

Actually provide a truck when a customer books it, worst truck pick up experience of my life with U-Haul. Sierra saved the day and thousands of dollars. Be thankful for your local dealers.

Robert Barber 
Rating:
5.0

Customer did not leave a comment.

Swaran Brar 
Rating:
2.0

Getting ahold of anyone to book or pick up equipment is impossible. They never phone back when leaving messages and not reliable at all. This is difficult as people trying to plan and deal with major life things. The excuses such as phone was dead are tough to swallow , several days go by and no reply from voice messages. Walk in and get “ oh was just about to call you back “

Tandy Kustiak 
Rating:
5.0

Drop off easy. Very pleased overall.

Jerry woykin 
Rating:
5.0

Customer did not leave a comment.

James Logodin 
Rating:
5.0

Very helpful and friendly.

Tom Wrench 
Rating:
4.0

Only complaint I was dirty windows on the inside.

Don Slimmon 
Rating:
3.0

This is related to uhaul overall - I will never use this company again! I had reserved a truck and auto transport 2 months in advance, and the day before I was to be sent 4 hrs away to get the truck. After hours of back and forth with the unhelpful USA call centre, and my own research, I found a truck 2 hrs away - but the auto transport was 3 hrs away in yet another direction!!! I am a single person who doesn't have help to drive all over BC to get the equipment, so I now have to fly back to my previous location (I moved provinces) to get my vehicle. This was the absolute worst experience I have ever had with moving companies, and I would NOT recommend them, especially for long distance moves. Do better uHaul!!!

Toni Harfield 
Rating:
5.0

Customer service was excellent. A pleasure to deal with this location. Well done!

Warren Downs 
Rating:
5.0

Everything about my move was great , and the quote for the amount was accurate thanks uhaul

Debora Sturrock 
Rating:
2.0

The interior and exterior was dirty. The windshield was really bad. Bright headlights needed to be adjusted. Poor visibility. Disappointing

Jennifer Chymko 
Rating:
5.0

More of a client problem - marker lights were corroded and inoperable. Not a problem because I was travelling during daylight but still surprising it hadn't been flagged yet given the advanced state of corrosion. Indicates previous users weren't doing a pre-trip walkaround inspection. Otherwise the equipment was clean and in excellent shape.

CHARLES FORT 
Rating:
2.0

The experience was awful. Take care of the units. We had to drive for several days in a piece of crap.

Roxanne Greyeyes 
Rating:
5.0

Amazing people, they make renting so easy and fast. 🙏🏽

Arash Behmardi 
Rating:
5.0

Excellent flexibility

patrick pugsley 
Rating:
5.0

Very supportive and friendly team. So lucky to have this service and great people providing it. Thank you. I alway recommend this team.

Blair Nadau 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top