The lady that helped our family was awesome. She was able to adjust our contract orders with us needing to upgrade to a bigger truck for our second UHaul. The customer service was done with a smile and definitely recommend using this location to everyone in the Marion, IL area.Jami D.
Customer Reviews for Si Towing & Recovery
(Distribuidor de U-Haul del vecindario)
Marion, IL 62959
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8:30 a. m. - 4:30 p. m.
- Sáb.: 8:30 a. m. - 12 p. m.
- Dom.: cerrado
- 5/28/2022 - 5/30/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The lady that helped me was super nice and treated me so well. Gave me advice on what I can do next when I rent and also told me what kind of trailers they have for future use. I would recommend 110%Elwin Z.
Melissa was awesome! She is a great person to work with and made both of my recent rental experiences go smoothly.Greg H.
Better parkingBlaine W.
Quick pleasant and complete.DONALD T.
Very easy and fast return at this location.Brent C.
El cliente no dejó un comentario.Rebecca N.
Uhaul agent was great to work withJames S.
El cliente no dejó un comentario.Jim B.
the workers there are very professional to deal with.Patricia O.
great serviceRandal Y.
El cliente no dejó un comentario.Stephen W.
The online drop off experience is awful. The amount of steps and pictures necessary are beyond ridiculous. Overall, the entire experience was poor.Andrew J.
El cliente no dejó un comentario.Elliott B.
Melissa was Excellent to work with, very polite and customer friendly!James S.
El cliente no dejó un comentario.Greg H.
The staff was extremely helpful and knowledgeable.Marshall G.
El cliente no dejó un comentario.Gerald B.
Melissa our person at SI towing was great there needs to be more people in this world. She was so helpful and easy to work with.Sam A.
El cliente no dejó un comentario.LaDonna D.
Parking is a little bit small.CHERYL L.
Very friendly & great customer service.Derek E.
The rep was very helpful and nice. She set good expectations and even texted me the address so I didn't have to look it up. The place was super busy but she managed to multitask and no one waited. U-Haul should use her for training as this is the first time I have ever had an efficient experience at U-Haul.Lisa K.
El cliente no dejó un comentario.Scott B.
El cliente no dejó un comentario.Joe L.
Very friendly and helpful.JUSTIN T.
El cliente no dejó un comentario.MARK S.
El cliente no dejó un comentario.GARY U.
Melissa was very friendly and helpfulWANDA T.
The entire process was very easy. Melissa at SI Towing was very nice and helpful.Steve D.
El cliente no dejó un comentario.JIMMY S.
Melissa McKinney at SI Towing in Marion IL was very helpful and provided excellent customer service. There was no truck when I went to get it at another business. UHaul quickly found me a truck at SI Towing and Melissa was truly extremely helpful to me. UHaul also provided good customer service to fix the initial problem. Thanks.KEVIN F.
Melissa was great.DAVID N.
El cliente no dejó un comentario.Benjamin W.
El cliente no dejó un comentario.RONALD B.
Just wonderful to do business with.THAD W.
Melissa at U-Haul of Marion, IL is absolutely FANTASTIC! All the positive reviews of her are very accurate and well deserved. The physical location at this site is a little cramped and crowded, but Melissa arranged the U-box so we could back right up to it in order to transfer the contents to our own trailer. U-Haul in general has changed SO MUCH over the last 20+ years. They are very much more customer oriented, service minded and really tried to accommodate us in every way. The folks in Eugene, OR on River Rd, and Brendon in the warehouse on Roosevelt Blvd. also deserve a tremendous amount of accolades! Again, very accommodating, very helpful, pleasant to deal with. Thank you U-Haul for making our experience as good as it could be.John B.
There is No need for improvement! They were absolutely awesome to work with!BRENDA S.
El cliente no dejó un comentario.RONALD M.
Melissa was great and a true professional. Great business that cares and is accommodating.JOHN B.
El cliente no dejó un comentario.THAD W.
El cliente no dejó un comentario.MARCUS D.
El cliente no dejó un comentario.BENJIE D.
El cliente no dejó un comentario.FREDERICK M.
El cliente no dejó un comentario.RONALD D.
Melissa was amazing. She went out of her way to make this experience wonderful!CLAYTON L.
El cliente no dejó un comentario.SANDRA S.
They did not have accurate information for an after hours pick up but luckily were there late when we picked up the vehicle and helped us manually.MIKEL G.
El cliente no dejó un comentario.CHERYL L.
El cliente no dejó un comentario.LILA M.
El cliente no dejó un comentario.FRANK Q.
great reception and trip, very professionalSandra S.
El cliente no dejó un comentario.Steve P.
I have dealt with multiple uhaul dealerships over the last couple of years and the Marion location on Court st. is the best! Mainly due to the office representative Melissa. She is "hands down" the best rep. I have ever dealt with at your dealerships!!DAVID H.
El cliente no dejó un comentario.WILLIAM M.
Excellent and on timeTRENT H.
El cliente no dejó un comentario.GARY P.
El cliente no dejó un comentario.JUSTIN T.
El cliente no dejó un comentario.KENNETH P.
El cliente no dejó un comentario.Shannon G.
El cliente no dejó un comentario.Timothy J.
El cliente no dejó un comentario.RAINA D.
Needs no improvement!! Excellent!!DAVID B.
Nothing to change! Drop off was easy as just turning in the key!!DONALD T.
Melissa was wonderful, she went above and beyond in every aspect. I will always use this location in this area. Highly recommend !!James L.
El cliente no dejó un comentario.William A.
Always friendly and accommodating.Patrick W.
El cliente no dejó un comentario.Tristin B.
After a reservation weeks in advance Uhaul tells me to pick up my truck in my town and then travel 25 min to pick up the tow dolly for the car. Not helpful - next time I will work with another company.salvatore C.
El cliente no dejó un comentario.Caleb A.
El cliente no dejó un comentario.Larry H.
Excellent service and knowledgeable lady running the rental process. GraciasRALPH V.
El cliente no dejó un comentario.INDRA A.
El cliente no dejó un comentario.BRIAN E.
Bill was wonderful and helped me through the whole process, fast, easy and efficient.william F.
Melissa was great to work with! She was helpful and sweet as can be through the whole process. I will definitely rent from here again.BRIDGET K.
El cliente no dejó un comentario.ROBERT S.
El cliente no dejó un comentario.KEVIN R.
El cliente no dejó un comentario.Michele D.
The employee were very good and knowledgeable. She was extremely helpful and kind. The truck was a bit old.Michael G.
Clean the bugs off the windshield. It was coveredMICHAEL T.
Upon arrival at the return location on Court Street in Marion their computer systems would not allow us to check in, the number that was stated on the contract to call upon arrival no one answered and the voicemails were full. So we were unable to communicate with the return location at 9:30 pm. The girl was nice about calling us back and helping us through the check-in process but informed us that I would pay extra because of the few miles we had traveled beyond our stated mileage. I do not feel this is good when you have to figure your mileage down to exact or you will be penalized.THOMAS P.
Just wish they sold more packing supplies, like boxes, popcorn, bubble wrap etcSteven S.
Just would like for the place to have boxes and moving bags (mattress covers etc) availableJOSE G.
Great help and personality. Highly recommend.PATRICK W.
El cliente no dejó un comentario.Frederic H.
El cliente no dejó un comentario.NATE A.
customer service was out of this worldChristopher C.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.Katherine W.
El cliente no dejó un comentario.Steve C.
Drop off was great!Jeffrey O.
Pleasant and courteous businesstom W.
The furniture pads and dolly that are normally included in the truck were not there.mark E.
El cliente no dejó un comentario.CHRIS F.
Extraordinario servicio al clienteMichael R.
Melissa was very nice and friendly and very professional and helpful.Thomas R.
El cliente no dejó un comentario.Gail J.
El cliente no dejó un comentario.Randall S.
Servicios adicionales en esta ubicación
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