Customer Reviews for Short Stop
(U-Haul Neighborhood Dealer)

77 reviews

146 W Old Cross Rd   New Market, VA 22844

(540) 740-9320

Office Hours

  • Mon-Fri: 7 am–9 pm
  • Sat: 8 am–9 pm
  • Sun: 8 am–8 pm

Services at this Location:

Contact Us

(540) 740-9320

146 W Old Cross Rd
New Market, VA 22844

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–9 pm
  • Sat: 8 am–9 pm
  • Sun: 8 am–8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Patrick Alexander 
Rating:
5.0

Customer did not leave a comment.

David Peters 
Rating:
5.0

Customer did not leave a comment.

Lisa Kelly 
Rating:
5.0

It is not necessary to do anything. Everything is perfect!

Kolyo Kolev 
Rating:
5.0

Customer did not leave a comment.

brian barnes 
Rating:
5.0

Nothing he was nice

James Good 
Rating:
5.0

Customer did not leave a comment.

Kenton Shirk 
Rating:
1.0

I would not rent from this location. When I rented the uhaul the gas was on empty and I called as soon as I left the location and asked why the gas was on empty and he proceeded to tell me the other person must have brought it back that way. So I asked if that’s how I bring it back. He said yea. So after returning the uhaul they held my contract for a month and charged me over 600 dollars and not explaining or answering the phone to explain. When returning the uhaul the gentleman called me very rudely and asked why I didn’t drop the keys off in the store. I said isn’t that’s why u have a drop box and they never told me that I had to return the keys personally to them. I then got rudely talked to and I asked for the customer service number so I could call in a complaint and he gave me the owner of the store number which is a gas station not a actual uhaul place. I am very highly mad and will never recommend uhaul at this location.

Amber Runion 
Rating:
5.0

Excellent experience from hosts. Thank you!

James Townsend 
Rating:
5.0

Customer did not leave a comment.

Jose Ortiz 
Rating:
5.0

All was good

Charles Brown Jr 
Rating:
2.0

Customer did not leave a comment.

Matthew Wiseman 
Rating:
5.0

Customer did not leave a comment.

Justin Harrell 
Rating:
5.0

The owner was very accommodating and helpful

Charles Powell 
Rating:
5.0

The owner was very accommodating and helpful.

Andy Powell 
Rating:
3.0

The guy running this place is not at all friendly, but otherwise it was an easy drop off.

JAMES WRIGHT 
Rating:
5.0

Customer did not leave a comment.

Bruce Mangum 
Rating:
4.0

Ensure that the printer is working so customers can get a hard-copy receipt. Helpful staff despite problems processing one of my credit cards (no issue at other merchants).

James McLeod 
Rating:
3.0

Customer did not leave a comment.

Ken McCaleb 
Rating:
2.0

Could not understand the agent. The right signal, brake light was inoperable. He did not repair this and would not deal on another method of transportation.

debbi hinton 
Rating:
5.0

Please clean the cab of the truck. AND ensure the windshield wipers function.

RODNEYLYNN LEBRON 
Rating:
5.0

None

Charles Yeh 
Rating:
5.0

Customer did not leave a comment.

GEORGESAMUEL WEEKS 
Rating:
5.0

We are very pleased with the service. We would go there again. The gentleman that helped us was very kind n polite. Thank you for your service. God bless

Pat Light 
Rating:
5.0

Customer did not leave a comment.

Adam Meese 
Rating:
1.0

Customer did not leave a comment.

ann izac 
Rating:
5.0

Customer did not leave a comment.

AMANDA FULK 
Rating:
5.0

Customer did not leave a comment.

ronnie lucas 
Rating:
4.0

It’s hard to find bc no UHaul signage

john isaac 
Rating:
5.0

I cannot think of anything

Craig Brown 
Rating:
3.0

Customer did not leave a comment.

Allan Hofmann 
Rating:
5.0

Customer did not leave a comment.

Brian Walls 
Rating:
5.0

Customer did not leave a comment.

Carol Gilliam 
Rating:
5.0

Customer did not leave a comment.

Nathan Klawa 
Rating:
3.0

A little confusing and not much help

William Lee 
Rating:
5.0

This site is A wonderful place to rent from. Highly recommend

Jeffrey Pierson 
Rating:
5.0

Customer did not leave a comment.

Zachary Swanson 
Rating:
3.0

Rental price good mileage price was high

David Beaver 
Rating:
5.0

Wonderful service. By far the best experience I have ever had renting a truck!

Mary Campbell 
Rating:
3.0

The man who received me came out and was slightly rude and told me I could leave the truck, but that I could not leave the car tow equipment there. I told him that I had experienced bad service in regard to sites for pickup and drop-off and that I was leaving the equipment (because this is where I was told to leave it - and it was already 1/2 hour drive from Harrisonburg, my destination!) He relented.

Lyndell Backues 
Rating:
4.0

The problem with uhaul is I was supposed to pick vehicle 10 miles from my original location then changed twice and finally 72 miles from where I started,,,, I have no intention of using this service again and doubt anyone gives a C R A P…… give this to you ceo,,,,,,, note small letters

John Barum 
Rating:
2.0

My preferred location was less than a mile away from the move location at Shenandoah University in Winchester, VA. U-Haul rerouted me to New Market VA for the pickup. I drove two hours, round trip, to pick up the trailer in a vehicle that gets less than 14 MPG. Fuel in VA is now $4.50. I received an email of the change that I noticed after the fact. Further, he couldn't print a financial statement or email it. I gave him my phone to photograph, in two shots, the entirety of the agreement. I'd just returned from 20 hours in the air to discover the change. NOT A FAN.

William Travitz 
Rating:
4.0

Woodstock Storage Screwed me. They did not show. I needed to go to Short Stop 20+ miles away.

Richard Byers 
Rating:
5.0

Customer did not leave a comment.

Albert Marks 
Rating:
4.0

Customer did not leave a comment.

Steven Shelton 
Rating:
5.0

Customer did not leave a comment.

Michael Davis 
Rating:
4.0

Customer did not leave a comment.

Jeff Edwards 
Rating:
5.0

Customer did not leave a comment.

Richard Koontz 
Rating:
5.0

The guy at the counter was really nice

MARCOS DELGADO PEREZ 
Rating:
4.0

Customer did not leave a comment.

DAMIANLEE HYDE 
Rating:
5.0

Customer did not leave a comment.

Marty Harbin 
Rating:
5.0

Need to explanation on iPhone vehicular report check in

KEITH BOZARTH 
Rating:
5.0

Customer did not leave a comment.

Ian Young 
Rating:
5.0

Customer did not leave a comment.

Raymond Showman 
Rating:
1.0

El dueño o empleado fue muy grosero me trato muy mal es un.mal educado no creo pueda trabajar con publico es un malcriado y déspota me gritaba y me dijo muchas cosas ofensivas solo porque parquie el truck en un lugar que no era

ivonne quinones 
Rating:
5.0

Customer did not leave a comment.

JACE HASTERT 
Rating:
4.0

Customer did not leave a comment.

gary wilkins 
Rating:
5.0

Customer did not leave a comment.

BRENDALEA WILBERGER 
Rating:
1.0

Did not provide me with what I requested and still charged me!!

JUSTINCOLEMAN CARTER 
Rating:
1.0

Have better employees , and you ripped me off. I should be getting a refund. Will not ever use this location or will I recommend to your service their.

DELMERLEE GANN 
Rating:
5.0

Customer did not leave a comment.

Jason Alborough 
Rating:
3.0

nothing

Klebert Feitosa 
Rating:
3.0

Customer did not leave a comment.

DEBORAHANN HUNSBERGER 
Rating:
5.0

Very nice and personable. Efficient.

Debbie Gilley 
Rating:
1.0

When returning the truck back to this location The gentleman was too busy to be on his phone for personal matters than to help me out Is very disappointed in his service

GLEN DRAKE 
Rating:
5.0

Customer did not leave a comment.

Ray Manning 
Rating:
5.0

Customer did not leave a comment.

TROY LANE CONLEY 
Rating:
1.0

Find a new owner. Very poor service

WILLIAMMARSHALL PRICE 
Rating:
4.0

Location was a little difficult.

larry Hatfield 
Rating:
4.0

Your allotted mile allowance is skimpy, to use a kind word. I drove direct to my destination, which was 4 miles pasr the drop-off point. I can understand your accountants may have found an obscured revenue stream within your operations. What customer would fight a few extra $$$ added after the toil of moving is complete? Not many, I'll bet, and that's a tidy sum to collect for the mass of people who trust your brand. Your move to raise more short-term income has worked. You've also lost this customer for the rest of My life. Get back to actual Customer Service.

KEVINGLENN CRAIG 
Rating:
2.0

They did not have internet connection when I went to pick it up so it was a long check in process and the representative did not inform me of typical information like miles and drop off time that I could have attempted to adjust prior to my trip.

JEFFREYMICHAEL FAULKNER 
Rating:
5.0

Customer did not leave a comment.

Charlotte Stewart 
Rating:
5.0

Customer did not leave a comment.

Hayleigh Lovett 
Rating:
1.0

Ripped us of our money had the truck for four hours wish I could demand a refund. I’m pissed.

KACIERAE LONG 
Rating:
5.0

Customer did not leave a comment.

Maria Zambrano 
Rating:
5.0

Customer did not leave a comment.

MELISSAA RICHMAN 
Rating:
5.0

Customer did not leave a comment.

Craig Brown 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top