Customer did not leave a comment.
Patrick Alexander
Customer Reviews for Short Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It is not necessary to do anything. Everything is perfect!
Kolyo KolevNothing he was nice
James GoodI would not rent from this location. When I rented the uhaul the gas was on empty and I called as soon as I left the location and asked why the gas was on empty and he proceeded to tell me the other person must have brought it back that way. So I asked if that’s how I bring it back. He said yea. So after returning the uhaul they held my contract for a month and charged me over 600 dollars and not explaining or answering the phone to explain. When returning the uhaul the gentleman called me very rudely and asked why I didn’t drop the keys off in the store. I said isn’t that’s why u have a drop box and they never told me that I had to return the keys personally to them. I then got rudely talked to and I asked for the customer service number so I could call in a complaint and he gave me the owner of the store number which is a gas station not a actual uhaul place. I am very highly mad and will never recommend uhaul at this location.
Amber RunionExcellent experience from hosts. Thank you!
James TownsendAll was good
Charles Brown JrThe owner was very accommodating and helpful
Charles PowellThe owner was very accommodating and helpful.
Andy PowellThe guy running this place is not at all friendly, but otherwise it was an easy drop off.
JAMES WRIGHTEnsure that the printer is working so customers can get a hard-copy receipt. Helpful staff despite problems processing one of my credit cards (no issue at other merchants).
James McLeodCould not understand the agent. The right signal, brake light was inoperable. He did not repair this and would not deal on another method of transportation.
debbi hintonPlease clean the cab of the truck. AND ensure the windshield wipers function.
RODNEYLYNN LEBRONNone
Charles YehWe are very pleased with the service. We would go there again. The gentleman that helped us was very kind n polite. Thank you for your service. God bless
Pat LightIt’s hard to find bc no UHaul signage
john isaacI cannot think of anything
Craig BrownA little confusing and not much help
William LeeThis site is A wonderful place to rent from. Highly recommend
Jeffrey PiersonRental price good mileage price was high
David BeaverWonderful service. By far the best experience I have ever had renting a truck!
Mary CampbellThe man who received me came out and was slightly rude and told me I could leave the truck, but that I could not leave the car tow equipment there. I told him that I had experienced bad service in regard to sites for pickup and drop-off and that I was leaving the equipment (because this is where I was told to leave it - and it was already 1/2 hour drive from Harrisonburg, my destination!) He relented.
Lyndell BackuesThe problem with uhaul is I was supposed to pick vehicle 10 miles from my original location then changed twice and finally 72 miles from where I started,,,, I have no intention of using this service again and doubt anyone gives a C R A P…… give this to you ceo,,,,,,, note small letters
John BarumMy preferred location was less than a mile away from the move location at Shenandoah University in Winchester, VA. U-Haul rerouted me to New Market VA for the pickup. I drove two hours, round trip, to pick up the trailer in a vehicle that gets less than 14 MPG. Fuel in VA is now $4.50. I received an email of the change that I noticed after the fact. Further, he couldn't print a financial statement or email it. I gave him my phone to photograph, in two shots, the entirety of the agreement. I'd just returned from 20 hours in the air to discover the change. NOT A FAN.
William TravitzWoodstock Storage Screwed me. They did not show. I needed to go to Short Stop 20+ miles away.
Richard ByersThe guy at the counter was really nice
MARCOS DELGADO PEREZNeed to explanation on iPhone vehicular report check in
KEITH BOZARTHEl dueño o empleado fue muy grosero me trato muy mal es un.mal educado no creo pueda trabajar con publico es un malcriado y déspota me gritaba y me dijo muchas cosas ofensivas solo porque parquie el truck en un lugar que no era
ivonne quinonesDid not provide me with what I requested and still charged me!!
JUSTINCOLEMAN CARTERHave better employees , and you ripped me off. I should be getting a refund. Will not ever use this location or will I recommend to your service their.
DELMERLEE GANNnothing
Klebert FeitosaVery nice and personable. Efficient.
Debbie GilleyWhen returning the truck back to this location The gentleman was too busy to be on his phone for personal matters than to help me out Is very disappointed in his service
GLEN DRAKEFind a new owner. Very poor service
WILLIAMMARSHALL PRICELocation was a little difficult.
larry HatfieldYour allotted mile allowance is skimpy, to use a kind word. I drove direct to my destination, which was 4 miles pasr the drop-off point. I can understand your accountants may have found an obscured revenue stream within your operations. What customer would fight a few extra $$$ added after the toil of moving is complete? Not many, I'll bet, and that's a tidy sum to collect for the mass of people who trust your brand. Your move to raise more short-term income has worked. You've also lost this customer for the rest of My life. Get back to actual Customer Service.
KEVINGLENN CRAIGThey did not have internet connection when I went to pick it up so it was a long check in process and the representative did not inform me of typical information like miles and drop off time that I could have attempted to adjust prior to my trip.
JEFFREYMICHAEL FAULKNERRipped us of our money had the truck for four hours wish I could demand a refund. I’m pissed.
KACIERAE LONG