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Vince R
Customer Reviews for Shorewood Services Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Vehicle was dirty. Driver and passenger seats were full of hair (lots of hair). No gas in vehicle. Vehicle was returned and employee did not know what to do to document return. I will not return to this location and will be looking for vehicles at other locations.
Nayda FThe van size that I rented was a taller slightly longer cargo van. They only had one van that was smaller and did not have any way to fix it as they told me to contact U-Haul directly. Also, the van side door could only be unlocked from the inside, which made it a pain in the butt to keep crawling in there to unlock the side door. When I told them, they said sorry contact U-Haul. The least that should have happened for not having the right van that I reserved and for the van side door to not function properly should have been a discount in the price.
Alvaro FVery good service
Francisco AI had to go to an alternate location to get the vehicle. The check in process was a disappointment, and the inside of the truck cab was filthy.
Kathleen RIt took 15-20 minutes for me to pick up the rental truck because the only person working didn’t know what she was doing
Riley DThe employees were not trained on how to use the system. It took an additional 30 minutes to get my truck for a mobile pick up which should have been me showing up and picking up the truck.
Richard B