I took a picture before and after we used the uhaul. We filled up the tank to the max, and then we returned it. When I returned it, the guy said everything looks good and then I went home. Then later today, I see that I was charged $22 extra for gas when we literally filled it up to the max (not like the top off people try to do before they return their car). I called in to ask if anyone rented the truck after us because I can show proof of our gas station transaction during the time we rented it for and the picture of the mileage before and after, and the guy said that it doesn't matter what we have because they emailed us a thing that said we had to fill up the gas all the way. And I was like. Dude we did. So how is it possible I owe another $22 for filling up three gallons, when I'm so sure we filled it until it clicked? He said the only thing I can do is to visit the store tomorrow and tell them my story and that he won't be there. I feel like I shouldn't complain about $22, but the principle is that we did everything correctly, and we were scammed out money because of it. Will still go tomorrow to ask them about it, but I don't feel hopeful for some reason. : (Trang H.
Customer Reviews for Shoppers Supply
(Distribuidor de U-Haul del vecindario)
Chandler, AZ 85286
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 7 p. m.
- Dom.: 10 a. m. - 4 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I have rented several times here with no issues. This time the uhual overheated and was pegged hot. Luckily I was at a place I could allow the truck to cool. Opened the radiator cap and radiator was only about 1/4 full. I still was far away from dropping off the truck so had to drive with no A.C. Yesterday was 110 out. So overall bad experience this time. Would be nice to get some type of compensationJeff C.
El cliente no dejó un comentario.Justin G.
Explain where the drop box is for the keys.Cody D.
I ordered a truck to be picked up by the 24/7 service and it was incorrectly submitted despite speaking to a UHaul rep twice. When I recieved my bill it was incorrectly tabulated. VERY disappointed in service! MySusan S.
El cliente no dejó un comentario.Beth K.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.Regina T.
El cliente no dejó un comentario.delma D.
Quick and efficient service. No obvious areas of improvement needed.Carl Y.
The best Uhaul experience I have ever had.James V.
El cliente no dejó un comentario.Makisha W.
El cliente no dejó un comentario.Natalie F.
El cliente no dejó un comentario.Patrick G.
El cliente no dejó un comentario.Blake F.
El cliente no dejó un comentario.jesse C.
There was definitely mechanical issues with the truck. I never would have left the lot, let alone hot in the freeway with it if I had known it was gonna be that bad!Joseph K.
Fast friendly service.Ramiro O.
I would recommend not starting the rental time until after the keys and rental questions and pictures have been received. I wasn't able to drive off with the rental until 20mins after my appointment and had to call u-haul to adjust my return time.Chalnsey P.
The gentleman was efficient and informative. Love this store too!!Linda F.
El cliente no dejó un comentario.marty B.
Nothing. They were great.MARK F.
Information stated it was available for 24/7 truck share - scheduled it for 830 pick up - wasn't able to process everything until after the person inside was able to around 915 and caused me to be late for a pickup and incur a fee.Christopher J.
Well for starters I would have the rental that the customer was expecting when they are supposed to pick up , and if the reservation that was promised wasn't available for whatever reason, I would do whatever I possibly could to make sure that customer got what he needed, even if that meant delivering the vehicle to them or taking them wherever they need to be to in order to make it right and get them what we promised. Even if that means leaving my post or taking time out of my schedule. Basically the opposite of everything you did for me when renting me a van that had already been rented out. Worst experience ever, and at one point I was actually in tears ...a grown ass man with tears of frustration and feeling of abandonment.jt M.
El cliente no dejó un comentario.mike T.
Friendly and helpfuldennis C.
The gentleman who helped me was fantastic and I really appreciated his help.. Thank you!Brett S.
The front Customer Service desk, in the store itself, should help the Uhaul gentleman with answering the Uhaul phone. He is excellent representative for Uhaul but seems to be spread a little too thin, especially with the size of the main store! Otherwise, outstanding service from a very cordial and welcoming individual whose name I have forgotten. (Lots of arm tattoos)ANDREW W.
The gentleman that helped me was super nice and helpful.jeffery T.
El cliente no dejó un comentario.ilean G.
There was confusion when more than one person in the household holds an account. When my husband attempted to return truck it didn't recognize a reservation clicking the link because he wasn't using the phone that the reservation was made with.Edmund M.
El cliente no dejó un comentario.Matthew M.
Location was not a typical UHaul location, felt strange dropping off truck at a parking lot. Better instructions and guidance would have been reassuringMAHESH S.
El cliente no dejó un comentario.Salvador R.
The people at Shoppers were very helpful and friendly.David W.
People helping me was awesome and friendlyRose C.
The cab was not sanitized. Luckily I brought my own spray and wipes, but there was dust and crumbs on the console and floor. The cargo area was clean, the outside was dirty.Jennifer C.
El cliente no dejó un comentario.sean S.
El cliente no dejó un comentario.paul K.
El cliente no dejó un comentario.Terry P.
great and easy rental process. very helpful people.Calvin N.
Drop off procedure(handing in the keys) extremely convenient. I was welcomed immediately when walking into the store.LATASHA L.
El cliente no dejó un comentario.Carol L.
El cliente no dejó un comentario.Joshua B.
El cliente no dejó un comentario.Larry S.
El cliente no dejó un comentario.Matthew J.
The mobile check in/pick up process was awful. It took about 40 minutes. The app kept saying I didn't have any data connection (I know this area well, I don't believe this to be true) and would just sit there and spin. I wish I had picked it up the prior night. Big delay on my day.Josh G.
Had an excellent experience.Michelle M.
El cliente no dejó un comentario.DENNIS F.
El cliente no dejó un comentario.THOMAS P.
Shoppers is Great. Organized and faster than going to a U-Haul store and waiting with 3 people in front of you in line. These guys are the best!joseph C.
Extraordinario servicio al clienteAdriana G.
Not the fault of the location but waited over 45 min for the truck to be ready cause the U-Haul website was down. We were there right at 3 with our 3 young kids.brittany D.
El cliente no dejó un comentario.Shelley R.
excellent trucks for movingMirwais U.
El cliente no dejó un comentario.Anton K.
I preordered on-line because Your website says it saves time. When I went to go rent the truck the order was put in completely new. I even had a different confirmation number. Even after I told the guy I had pre-arrange the rental. I got an email from U-Haul stating I did not pick up the truck so my first confirmation was canceled. It took forever to rent a truck. Then the guy left off my insurance, and the dolly. What good does it do the pre-rent if they're going to dismiss the order and not put on the extras that I asked for? I return the truck seven hours early with no credit. Took three guys to check the truck back in. Just lost. The manager was very rude. What a jerk. It seems like Pinske is the way to go. Doesn't do any good to rent online or pre-fill out the order. Just a waste of time. I'm am not happy with this U-haul experience.Quinten T.
El cliente no dejó un comentario.Carl N.
El cliente no dejó un comentario.George B.
Truck needs to tune up for better performance and good gas mileage.Aldo S.
Everything was great.Robert M.
El cliente no dejó un comentario.Erik M.
I left my wallet accidentally... I called in and they retrieve my wallet and when I got there everything was in place.. just wanted to say thanks for their honesty and professionalism... great job and thank you once againðŸ˜ŽBRUCE C.
We requested a dolly and one wasn't in the truck. We were charged for it, but never received one to use.Robert G.
I was reserved online, was in and out with little effort.Samantha S.
El cliente no dejó un comentario.Diane A.
Everything was great!Kristen G.
Very friendly staff and professionalLARRY S.
El cliente no dejó un comentario.Eric H.
Employee walked me to the truck handed me the keys and told me "you're good to go" no inspection was done. After getting into the truck and checking it myself I notice that it only has a quarter tank dirty windshield and a dirty moving blanket not folded in the back. I call the store to tell them about gas lvl and I'm just informed by a different employee to bring it back with a quarter tank... i turn the truck in later that night as instructed. The next morning I received a receipt charging me 80 some dollars in gas and other charges. I come into the store to dispute the receipt a new employee tells me "there is nothing I can do" and gives me a number to call. I called the number spoke to someone else who passed the buck to another person saying "someone will reach out to you" I ask when? I was told "I don't know their schedule". Multiple balls dropped by multiple employees... terrible experience.Joe B.
El cliente no dejó un comentario.Roy H.
El cliente no dejó un comentario.Amanda K.
El cliente no dejó un comentario.Nancy R.
El cliente no dejó un comentario.Michael A.
El cliente no dejó un comentario.Gregory M.
El cliente no dejó un comentario.Scott A.
Great jobWilliam L.
El cliente no dejó un comentario.Kevin N.
El cliente no dejó un comentario.TIM K.
El cliente no dejó un comentario.scott K.
Checkout was pretty standard. It took a little longer than I hoped but I also didn't check in remotely like I could have. All in all a pretty average checkout process.Brandon L.
I was charged twice for the truck. As a newly single mom going through a divorce that is the last thing I needed.ANN A.
El cliente no dejó un comentario.Stuart K.
Great service!karen S.
The guy did not know what he was doing. He did not lock down the trailer. So when we loaded the car it went straight in the air. My son back the car off right away. Another employee had to fix it all. I would never rent from them ever. Horrible. You should not allow them to represent UHaul ever.Paul S.
El cliente no dejó un comentario.Scott H.
El cliente no dejó un comentario.Gail C.
Customer service was excellent. Check out in the yard customer service so nice and helpful.Gail C.
El cliente no dejó un comentario.Fernando R.
El cliente no dejó un comentario.Caitlin M.
Great customer service, I'm from TN and the service was never as great as this! Thanks a bunch??Benita H.
El cliente no dejó un comentario.BARRY F.
Excellent customer serviceMike G.
El cliente no dejó un comentario.William M.
Extraordinario servicio al clienteJonathon H.
El cliente no dejó un comentario.JASON B.
El cliente no dejó un comentario.William T.
El cliente no dejó un comentario.Randy H.