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James D
Customer Reviews for Shoopmans
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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CHADWICK HClosed by the time we got there big scary dogs in shady fence area scared the crap out of kids and everyone. Couldn't find box to put keys in and didn't want to get out with dogs! Horrible
Jhanye CReturned after hours. Next morning I'm charged for another day? Also charged to fill truck up when returned with same amount of fuel as picked up. Used truck total 7 miles. Charged 200.00. You guys are crooks
John RThe staff was absolutely great have the best interest for the customer and kind and respectful and really down to earth local friendliness and I would 100% recommend using this U haul store.
GEORGE WBrief interaction with rep, extremely receptive and customer focused. Again, well done!
DONALD NThe straps on the row dolly I rented were worn and frayed badly. the service man working the location mentioned that he will be replacing them soon.
MATTHEW MGreeted me at return area and walked me to the parking area. Directed the truck stopping spot and unhooked quickly.
Timothy SJust what I needed.
Russell CReturn after hrs and the app sucked
RICHARD KGreat place to rent a Uhaul.
RAYMOND HNever a bad experience with UHaul.
Michael SDon’t charge an entire different amount than what was communicated.
Eron PI have rented many U-haul trucks but this office is the fastest EVER!! I was not in the office over 10 minutes and out the door,? it was the best, Robert was great! I got to my destination on time and I was happy!This was a last minute decision ( pee poor planning is not an emergency on my part) and we all know how that usually works…Thank you Robert your place is the best, I'll be back when I need a big truck!! 5 Stars for you!!
Debra PFriendly
JOHN MVery prompt and friendly. I would recommend and use again
Donald AEverything was good until charged.
Keith WGreat customer service guy! He was really nice and sweet. I would recommend going to this place if you need to rent a u haul
DALLAS RThis place is great.
LUIS NGot charged for a cleaning but not sure why because it was clean when I returned it
Tresia EAs a senior citizen, the directions were for the most part OK but there were some things that in the agreement area I didn't know to click on, so I spent probably 20 minutes trying to figure out how to get past the agreement area before continue Banner came up. Perhaps you need to put additional instructions for those that do not understand fucking of the websites that you offer. I told my son-in-law thank you for helping me through the website or I would never have been able to do it myself…. Just saying.
Lorelei GUtility trailers need to be available in more spots. I needed this trailer for work in Bowling Green, but none were available. Had to drive to Glasgow to rent this one.
Daniel wGreat location and great service.
Kimberly PAwesome
Jewel eI was redirected three times before I found a place with a car trailer. Shoopsmans was great, UHaul reservations was terrible.
Timothy JDelivered with no damage or accident while using equipment and self-drop was good too
James LNext time I rent I will do so with this location. I highly recommend them.
DAVID RAt this location nothing. the guy was friendly and professional at the same time. Vary good thank you
JEFFREY BThe 15 foot truck we rented was in need of some serious tlc. If I went above 68 mph it shook so bad I had to slow down. It was out of line and had 122,000 miles on it.
Mary FA very pleasant experience overall.
Rick DExtremely personable and good at explaining what to do. Had any size uhaul you might need. And once again friendly and had a good attitude toward everything! 10/10 would highly recommend.
evan wIt was a great experience!!
Leslie LThe owner was very helpful and professional,but the add engine oil light came on and that means they need to be aware of the vechile,but I would definitely recommend this company
joseph aYour trucks get the worst fuel mileage I've ever seen and I can't figure it out. I had a 40ft class A motorhome with the Ford V10 gas motor towing a 20ft box trailer with a Jeep inside that gets better fuel mileage. It should not take 14gallons worth of fuel to go 100 miles...
Jason TThe gentleman at the rental office was very pleasant and made the experience very nice. He was courteous, helpful and had my rental trailer hooked up for me very promptly. I would definitely recommend Shoopmans!!
Lois P¡Gracias!
Gary bTo have more trucks sizes available
Alvin cOwner was very very pleasant and super helpful!
Janet N👍🏼
Bill RNothing service went excellent
KATHY RI emailed uhaul several times extending my lease. They still came and repoed it with some of my stuff in it and will not give it back. I would like my items back.
Jeremy BOnly problem is there wasn't any straps that I could find and couldn't stack stuff right and a few antique stuff was broke and a cabinet that holds my car collection is completely broken.
Keith MWonderful customer service each time I called. Easy to check out and back in the app.
Jenny BHad to change reservation via 800 number.guy said he never received change. Blamed me an yelled at me about being late. Very threatening behavior. Will not us location again.
Larry DI only have one complaint and it really isn't so much the fault of U-Haul but the mileage of the vehicle was a lot lower than expected. I know fuel prices are high now so that hurt a bit in the move but other than that the truck was clean when picked up. It drove fine and was comfortable considering. Over all a great experience
Matthew MMy account was hacked I did not rent anything.. If you have someone a vehicle I would try and get it back ASAP
Richard cAlways use Shoopmans. Excellent customer service.
Kyle J