Reservation was made 11/2/26 for pickup of the 5x9 ramp utility trailer at the Florence Blvd, Florence, AL location via mobile app. The date reserved 11/14/26 indicated that the trailer would be available. However; on the day before the pickup, received a call that the trailer was unavailable at the Florence U-Haul location and that I would need to pickup at a different location. I inquired that since it was a U-Haul error, if the trailer could not be transported to the location that I had made the reservation at. I was told that “That is not how we do business.” The representative then made the pickup location change. I then stated that U-Haul was not focused on good customer service and that I would not leave a positive review. The U-Haul representative then hung up on me. At the location that had been changed, the employee was more focused on assisting customers in his pawn shop than helping me hook up the trailer and making sure that everything was safe and secure. In contrast, at the drop off location, the U-Haul employee was very courteous and helpful.
David F
Customer Reviews for Shock Wave Gun & Pawn LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a reservation in Florence but when I got there was told local only not one way so had to drive 40 miles to Rogersville. Should have been told this when I made reservations
Doug SEverything seemed ok
Jay CAlthough the drop off was an awesome experience, it was a bit out of my way and created a timing situation that was unforeseen and not part of my rental contract. The contracted drop off point was Elk River Storage, they notified me only a couple hours before my 24 hour drop off time to inform me that they do not accept trailers and that I would have to drop it off elsewhere!!!! Totally unacceptable.
Jeremy OThe truck was ready and well maintained.
SCOTT PGreat place to shop when returning your Uhaul with very good people working there. Guns & Ammo . Cant go wrong there !
SHAWN GParking area was super small trying to park the truck after hours but location was easy to find
MARY HPrices
CHARLES PThe guy checking me out was very helpful, as he checked lights, he noticed blinker not working, helped me fix it and was able to go about my day,will return whenever I need a rental,the establishment represents the u haul brand in a very good light.
THAD WWe were suppose to pick up Uhaul at hooked marine parts and when we got there , they were closed . I was to say the least irate . I had to have this to move my daughter . I rate this location very poorly . Thank goodness for shockwave he was kind enough to get me the Uhaul and transfer everything to his location for pickup . I don’t know what we woul have done without his help . Very stressful situation. Never woukd I rent from hooked marine parts ever shockwave saved us.
dedria tAll good
Brian Jtruck needed a through cleaning inside which should remove some of the oder.
Terry EEase and efficient drop off. Very friendly staff and great experience.
Hal GThe driver side mirror moves when you’re driving. Also the ramp needs straps.Otherwise no problems.
Freda CMy first location I reserved trailer closed their store 3 hours before I was to pick up trailer so the second location I was sent to didn’t have a trailer after I drove there so I was sent to third location and finally got trailer but had to drive to another county . What a crappy experience
Troy M