I literally experienced some of the best customer service in my life.Darren S.
Customer Reviews for Shipping Connection Inc
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Mark R.
El cliente no dejó un comentario.Matt W.
El cliente no dejó un comentario.Thomas G.
El cliente no dejó un comentario.Dana A.
El cliente no dejó un comentario.Matthew W.
El cliente no dejó un comentario.Abigail T.
this location only had vans, but if customer wanted pick-up or 10 ft box truck. bring it to them instead of customer having to run all over town to get.elmer D.
Paul does a great job at Shipping Connection. We are always pleased with our experience!john S.
I reserved my pickup for 8:30 am but when I arrived and checked in online I got a message that I would not be able to pick up my van until 10:00 am, when the store opened. This was a pretty big inconvenience and I would have picked a different location, with earlier availability, had that been clean during the reservation process. The clerk working the desk was very helpful.Peter S.
El cliente no dejó un comentario.Caine W.
Paul was courteous, prompt, professional, efficient and made the entire process smooth and trouble free.andy M.
El cliente no dejó un comentario.Tonie V.
El cliente no dejó un comentario.Vincent P.
Your reservation process made payments very confusing. I was asked three times to verify charges to my debit card, with no clear understanding of the final amount due. In total, I was asked to verify $115 dollars worth of charges varying from $30-$75 and still do not know what my final charge amount was for using your service. This is very frustrating.Jared W.
I have rented here for the past 3 years when needed to move my daughter in/out of her apartment while at school Paul is always great!Lori B.
El cliente no dejó un comentario.Penny M.
Quick, clean, courteous rental of cargo van for quick in-town furniture move. ¡Gracias!Atif E.
El cliente no dejó un comentario.Karl S.
No clear designated spots for van to be parked in lot. Spot was occupied when returned key. Would be nice to have spot closer to front of parking lot instead of very back. Not easy to back van into.Kelson R.
The man helping me couldn't put the dolly in the truck, because I had the key, instead of getting the key from me and putting the dolly in, I !eff thinking the dolly was in the van, the when I finished I asked for a refund on the dolly and he didn't eat to give it to me, said he didn't know how, I had him call someone that did, I did get my refund, but the guy acted like I shouldn't be asking for one. He was very put outGina D.
El cliente no dejó un comentario.Prateek C.
The gentleman who helped me was really nice. However the van was stuck back in the far corner of the very small parking lot and I could barely get it out. It was extremely filthy inside, and when I turned on the air conditioning it blew dirt and dust into my face.Lara B.
El cliente no dejó un comentario.Victoria D.
El cliente no dejó un comentario.Gregory P.
El cliente no dejó un comentario.Steven C.
El cliente no dejó un comentario.Robyn H.
El cliente no dejó un comentario.Kimberly N.
El cliente no dejó un comentario.Doug S.
El cliente no dejó un comentario.brian K.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.Sheldon F.
El cliente no dejó un comentario.Aarushi S.
El cliente no dejó un comentario.Raymond C.
Paul who runs the store is an excellent customer service rep.suzy W.
The website mobile login is awful. During truck pickup it randomly stopped letting me take pictures, I would click on the take photo button and the screen would just turn black. When I tried to refresh the page it was already saying "Return Truck" I took pictures of the fuel gauge & odometer before and the dirty windshield in case it is an issue but they matched what the website said so I'm hoping it's okay.Sierra I.
El cliente no dejó un comentario.Val L.
El cliente no dejó un comentario.PETER H.
The representative, Bart Johnson, was quite excellent. Went out of his way to assist me and ease the process. I'd look forward to renting though him again. Please pass on my thanks.Ashley E.
Excellent Customer Service. Very nice and helpful.ROBERT C.
Paul is the best !Bruce R.
Van was dirty and had a broken rear view mirror. The clerk was very nice.Renee S.
Paul is outstanding in every way !Bruce R.
El cliente no dejó un comentario.Peter F.
The location was great, the van had a broken rearview mirror and needed an oil change.Debbie B.
Great easy service at this location. outside of truck a little dirtyMark B.
El cliente no dejó un comentario.Mike B.
El cliente no dejó un comentario.Rachel K.
El cliente no dejó un comentario.Igal S.
I had pre-ordered pads. No pads available. Need more flexibility in inventory control and management at your locations.Michael D.
I will definitely use this company again. A very positive experience, easy from beginning to end!mindy R.
I was only traveling a few miles with this vehicle. When I received it had 1/4 tank of gas. I was told I would need to bring it back with 1/4 tank of gas. I put much more than that in the vehicle. $20 worth of fuel but received no credit for it.John L.
El cliente no dejó un comentario.hayden C.
El cliente no dejó un comentario.Alexander S.
The worker was VERY rude to me and to other people there. Yelling at the other worker there, and mad at me for reserving a rental on my phone that made him go out in the snow and dig it out. He made his CUSTOMER feel bad for using his services! Awful rude person. Never using this location againRachel J.
El cliente no dejó un comentario.Yunjie Y.
The rear view mirror back up assist has been mounted upside down.John N.
Super fast and convenient pickup and drop off. Brand new van with 70! miles on it.igor K.
El cliente no dejó un comentario.Stacie R.
My college son rented a van to move from 1 apartment to another. He doesn't have a car & is too young to rent one. However U-Haul rented to him at a very reasonable rate. The van was easy to drive & carried everything in 1 trip. Way easier & cheaper than me traveling from another state to help him move! It's a huge load off my mind.Jacob L.
Store owner courteous and efficient - vehicle was in great shape and everything went smoothly. No improvements!Nick B.
All employees were great!brian K.
The location was great, however we had a terrible experience with the after hours drop off process. We were on a schedule, and the app seemed to be working fine until it came to the payment process. We had already slipped the key into the key drop since we thought we were done and started to drive to where we had to be next. The app declined every single card we tried to pay with, and when I tried to go back to try refreshing, it canceled the drop off process and deleted all the pictures we took of the van, and we couldnt get back in to take pictures. I would not use the 24/7 pickup dropoff option again.Christopher C.
El cliente no dejó un comentario.Florentino A.
the prior customer came back late. The manager adjusted my time so i could accomplish my task. The vehicle was left for me smelling heavily of cigarette smokeJonathan B.
Everything was great with the experience and the equipment.Eric J.
Very good service! Fast and great customer service!Andrew K.
Parking is a bit tight!!James W.
You have double billed me. I have been calling "customer service" for the last 3 days and I have been on hold for a total of 1 hour and been hung up on twice. I have been polite and just wanting assistance to no avail. I will never do business with you again. Still have the double charge showing on my account and my account is in the negative. I am ready to explode.Jeff P.
Let people know to call the uhaul location they are renting from to find out if they get access through the mobile app. I got lucky and the manager helped me even though the place was closed.Justin S.
El cliente no dejó un comentario.Jason V.
Good location, hard working U-Haul crew, we will return. DLawrence D.
El cliente no dejó un comentario.BART J.
The location was very disorganized. The 'man' that did the rentals was gone. The person that did the transaction was inexperienced. The printer was unplugged. I received NO paper work before I left. I had no idea the mileage, etc.Richard N.
El cliente no dejó un comentario.Michelle S.
Great customer service and very flexible with last minute changes. Shout out to Paul who was so nice!Diana Z.
El cliente no dejó un comentario.Gary L.
I was charged for two days. I had the Van for 10 hours. For the next customer please do not overcharge. GraciasAmir A.
El cliente no dejó un comentario.Wenkang H.
Overcharging! !!!!!!!! 19.99 turned into 55.00 um OK 2 separate charges on my card. Don't go hereeric W.
List somewhere in the vehicle what the volume of the gas tank is (I filled the tank beyond what was required of me)John C.
The store was pretty busy and the clerk was very professional and courteous. The only downfall was the small parking area. Other than that the transition from picking up and dropping off the moving van was effortless.teresa L.
El cliente no dejó un comentario.Ann D.
El cliente no dejó un comentario.Raul V.
fast - affordable - professional - what else do you need?Marco P.
El cliente no dejó un comentario.KIM M.
El cliente no dejó un comentario.Feliciano A.
El cliente no dejó un comentario.Kathy P.
El cliente no dejó un comentario.Jesse K.
El cliente no dejó un comentario.DAKOTAH R.
El cliente no dejó un comentario.JUE H.
El cliente no dejó un comentario.Jesse B.
Make sure vehicle is ready to go, unfortunately, the cargo van I was assigned was stuck in the snow, it took over an hour to get it out. The passenger side mirror was cracked making it difficult to see clearly and even though I was told not to worry about the right tire light saying its low, I still worried about it.Bernadine S.
The vehicle we rented(van) was very dirty inside and smelled awful. There was stains on the seats, the windshield was ridiculously dirty inside. There was spilled liquid all over the center consol. On a positive note, our sales person Paul was very nice.Karl G.
El cliente no dejó un comentario.Nathan K.
El cliente no dejó un comentario.vivek M.
Great. Easy rental with no issues.Nicholas R.
El cliente no dejó un comentario.Bart J.
The very best.bart J.