Customer Reviews for Shine On
(U-Haul Neighborhood Dealer)

Rating:

2.0

I forgot an expensive ice scraper in the truck and it somehow disappeared and was never reported to the manager owner.

Rating:

5.0

Ron offers excellent customer service. He made this process effortless.

Rating:

5.0

Best service I have had with u haul.

Rating:

3.0

Trailer was very muddy and dirty on the exterior

Rating:

4.0

Very helpful & flexible with holiday season. Was not able to complete trip as planned due to weather and an unexpected illness. Had to return truck the same day as picked up.

Rating:

3.0

l;Nobody there to turn vehicle in to. Had to call and was told where to leave the vehicle and where to drop the key. Would have preferred someone be there to inspect and approve vehicle turn-in.

Rating:

3.0

Everything was slow and not personable

Rating:

4.0

It was great to be able to hire help on such short notice!

Rating:

3.0

The trailer was dirty and had blankets, and moving carts that wasn't rented. I had to clean it out before we could use it.

Rating:

5.0

The process was easy. Shine On did a great job.

Rating:

5.0

It was easy to drop off and plenty of space to do so.

Rating:

4.0

The people that helped me at the store were patient and friendly.

Rating:

5.0

no complaints discrepancies. Just be as good to the next customer as you all were of me, Thank you

Rating:

4.0

people where right on the spot and unhook, within minute of my arrival..

Rating:

5.0

the Uhaul location is awesome but the home office is a joke, expecially the manager Jennifer who takes her own complaint calls after being rude to the customers

Rating:

5.0

Jennifer at the home office is RUDE !!!!

Rating:

3.0

No issues with the check in as I did. It when they weren’t open.

Rating:

2.0

Say they close at noon was there at 20 till and no one was there... Called number on door and it was a dead number

Rating:

5.0

Thanks for making it easy to get the equipment, use it, and return it!!

Rating:

4.0

this location was fine, but i can't recommend uhaul to anyone because of dropoff station's failure.

Rating:

5.0

NA

Rating:

5.0

They were amazing from the check-in process, to the movers, to the customer service! I would use them everytime!

Rating:

5.0

I reserved my pick up location to be Shine On, U-Hauls web sight moved my pick up sight to a different location with any warning. Fix your web sight!

Rating:

5.0

Nice owner.

Rating:

3.0

The check-in process is not as smooth as desired and the same cargo trailer I rented at different location in town ended up having the same tow trailer

Rating:

5.0

Can't think of anything!.

Rating:

5.0

This gentleman went over and above to help us out! We are very thankful for his help.

Rating:

5.0

Very nice and understanding and amazing people thank you

Rating:

1.0

Ron changed my online drop off to a different/wrong state-call to uhaul. Trailer had loose screws on hinges-repair by customer to assure safety. Wrong trailer given to customer, wrong trailer number, caught by customer- Uhaul Ron just crossed through number on contract-another call to uhaul.

Rating:

5.0

Good

Rating:

5.0

All good. The gentlemen at the location in Sterling, CO were helpful and friendly. They made sure the trailer was hooked up correctly to my pickup truck and all indicator lights were operating.

Rating:

5.0

Thank you for the smooth drop off.

Rating:

1.0

The guy was rude. I didn’t get my trailer he claimed it was “stolen”. After telling me it was stolen he said “you’ll get $50 from uhaul” locked the door and left.

Rating:

1.0

Tires were slick we had a reservation to use this trailer for 1161 mile move and that's what I rented it for. shame on u haul! I would not have driven to town with those tires. Hope I never never ever have to rent again...didn't realize when you reserved that was only a suggestion not a reservation....should be explained

Rating:

5.0

Nothing

Rating:

3.0

Do your job correctly and ensure that all extra rental items make it on the truck. This was hands down one of the WORST moves I have ever done!! I had to leave behind appliances and furniture totalling around 1000 dollars and I incurred doctor bills because I didn't get my dollies and screwed up my back.

Rating:

3.0

Exhaust leak, overheated inside cab, 92-108 degrees the entire trip, floor so hot it melted my shoes Files an action claim and have heard nothing

Rating:

4.0

Inside of cab was filthy. I cleaned it the best I could but had no supplies or vacuum. Truck was very nice. Needed to be a diesel with air brakes. Windshield washer does not work. Everything else was like new. Thank you. I’d rent it again

Rating:

5.0

Very good service and helpful gentleman in Sterling.

Rating:

5.0

Had to use this time and it was a whole different experience. Happier this time

Rating:

1.0

Truck was dirty when picked up and they never answer their phone or is there during normal business hours

Rating:

5.0

Dropped off after hours, not much to say. The web page wasn't working through to allow me to return the trucks easily after hours. Dropped in the keys and hoped for the best.

Rating:

3.0

Fix the time consuming bugs in your 27/7 online check out. Took me an hour to get my truck after I arrived.

Rating:

1.0

One person shop.... That person got sick, had to do online check in... Couldn't get the utility dolly that I needed... Gas tank was not full.... Lost mo ey o the return, didn't use all the gas I had put in it...

Rating:

5.0

They listened

Rating:

2.0

No one is ever available at this location. Made 3 trips to the office to try and complete the return since the app and links that were sent would not work. Very frustrating. I finally just took a bunck of pictures with my phone, called the 800 number for Uhaul and notified that the truck had been left onsite and the keys put in drop-box.

Rating:

4.0

They were friendly and helpful

Rating:

5.0

Ron, the owner, was great he help us out and was very accommodating.