Customer Reviews for Shine On
(U-Haul Neighborhood Dealer)

422 reviews

429 N 3rd St   Sterling, CO 80751

(970) 458-4499

Office Hours

  • Monday - Friday:
    9 am - 11:30 am / 12:30 pm - 5 pm
  • Saturday - Sunday:
    9 am–12 pm

Services at this Location:

Contact Us

(970) 458-4499

429 N 3rd St
Sterling, CO 80751

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 11:30 am / 12:30 pm - 5 pm
  • Saturday - Sunday:
    9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Stuart T 
Rating:
5.0

Customer did not leave a comment.

Kellee T 
Rating:
3.0

Customer did not leave a comment.

Isaac D 
Rating:
5.0

Customer did not leave a comment.

Melvin A 
Rating:
4.0

Just didnt recieve tbe equipment dolly that I requested. But friendly environment

Muchael H 
Rating:
5.0

Customer did not leave a comment.

Gary M 
Rating:
5.0

Customer did not leave a comment.

ron s 
Rating:
3.0

Customer did not leave a comment.

Diane W 
Rating:
2.0

I forgot an expensive ice scraper in the truck and it somehow disappeared and was never reported to the manager owner.

Michele D 
Rating:
5.0

Ron offers excellent customer service. He made this process effortless.

timothea m 
Rating:
5.0

Best service I have had with u haul.

Larry S 
Rating:
2.0

Customer did not leave a comment.

Kathy D 
Rating:
5.0

Customer did not leave a comment.

Chris P 
Rating:
3.0

Trailer was very muddy and dirty on the exterior

Stephen A 
Rating:
5.0

Customer did not leave a comment.

Derek J 
Rating:
4.0

Customer did not leave a comment.

carl w 
Rating:
5.0

Customer did not leave a comment.

larry l 
Rating:
4.0

Very helpful & flexible with holiday season. Was not able to complete trip as planned due to weather and an unexpected illness. Had to return truck the same day as picked up.

carl w 
Rating:
3.0

l;Nobody there to turn vehicle in to. Had to call and was told where to leave the vehicle and where to drop the key. Would have preferred someone be there to inspect and approve vehicle turn-in.

William M 
Rating:
4.0

Customer did not leave a comment.

Gene P 
Rating:
3.0

Everything was slow and not personable

NICOLAS H 
Rating:
4.0

It was great to be able to hire help on such short notice!

Deborah M 
Rating:
5.0

Customer did not leave a comment.

Nick R 
Rating:
5.0

Customer did not leave a comment.

Chris B 
Rating:
4.0

Customer did not leave a comment.

Bruce G 
Rating:
3.0

Customer did not leave a comment.

Nelson C 
Rating:
3.0

The trailer was dirty and had blankets, and moving carts that wasn't rented. I had to clean it out before we could use it.

Robert B 
Rating:
5.0

The process was easy. Shine On did a great job.

andrew d 
Rating:
5.0

It was easy to drop off and plenty of space to do so.

annmarie h 
Rating:
4.0

The people that helped me at the store were patient and friendly.

Michelle Y 
Rating:
5.0

no complaints discrepancies. Just be as good to the next customer as you all were of me, Thank you

James B 
Rating:
3.0

Customer did not leave a comment.

Janet I 
Rating:
4.0

people where right on the spot and unhook, within minute of my arrival..

Charles D 
Rating:
5.0

the Uhaul location is awesome but the home office is a joke, expecially the manager Jennifer who takes her own complaint calls after being rude to the customers

Brenda F 
Rating:
5.0

Customer did not leave a comment.

wayne b 
Rating:
4.0

Customer did not leave a comment.

BRADLEY H 
Rating:
5.0

Jennifer at the home office is RUDE !!!!

Brenda G 
Rating:
3.0

No issues with the check in as I did. It when they weren’t open.

Sage C 
Rating:
2.0

Say they close at noon was there at 20 till and no one was there... Called number on door and it was a dead number

Aaron S 
Rating:
5.0

Customer did not leave a comment.

phyllis h 
Rating:
4.0

Customer did not leave a comment.

dennis s 
Rating:
5.0

Thanks for making it easy to get the equipment, use it, and return it!!

Stephanie C 
Rating:
4.0

this location was fine, but i can't recommend uhaul to anyone because of dropoff station's failure.

Robert U 
Rating:
4.0

Customer did not leave a comment.

Stuart T 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

Michelle H 
Rating:
5.0

Customer did not leave a comment.

Kenneh P 
Rating:
5.0

NA

Kenneh P 
Rating:
5.0

They were amazing from the check-in process, to the movers, to the customer service! I would use them everytime!

JANESSE M 
Rating:
5.0

Customer did not leave a comment.

Joseph M 
Rating:
5.0

Customer did not leave a comment.

Janet S 
Rating:
3.0

Customer did not leave a comment.

Lorren J 
Rating:
5.0

I reserved my pick up location to be Shine On, U-Hauls web sight moved my pick up sight to a different location with any warning. Fix your web sight!

Sara E 
Rating:
5.0

Customer did not leave a comment.

Nelson S 
Rating:
5.0

Customer did not leave a comment.

Joseph R 
Rating:
5.0

Nice owner.

Val L 
Rating:
5.0

Customer did not leave a comment.

Brian P 
Rating:
3.0

The check-in process is not as smooth as desired and the same cargo trailer I rented at different location in town ended up having the same tow trailer

Andrew H 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

Can't think of anything!.

John r 
Rating:
5.0

This gentleman went over and above to help us out! We are very thankful for his help.

Linda r 
Rating:
5.0

Customer did not leave a comment.

brenda f 
Rating:
5.0

Very nice and understanding and amazing people thank you

Stephanie R 
Rating:
4.0

Customer did not leave a comment.

Baylor S 
Rating:
5.0

Customer did not leave a comment.

Malik R 
Rating:
1.0

Ron changed my online drop off to a different/wrong state-call to uhaul. Trailer had loose screws on hinges-repair by customer to assure safety. Wrong trailer given to customer, wrong trailer number, caught by customer- Uhaul Ron just crossed through number on contract-another call to uhaul.

Joy B 
Rating:
5.0

Customer did not leave a comment.

Valentino B 
Rating:
5.0

Good

jonothan c 
Rating:
5.0

Customer did not leave a comment.

Luis P 
Rating:
4.0

Customer did not leave a comment.

Christopher F 
Rating:
5.0

Customer did not leave a comment.

Rod G 
Rating:
5.0

All good. The gentlemen at the location in Sterling, CO were helpful and friendly. They made sure the trailer was hooked up correctly to my pickup truck and all indicator lights were operating.

Ryan M 
Rating:
5.0

Thank you for the smooth drop off.

Juan-valentino D 
Rating:
1.0

The guy was rude. I didn’t get my trailer he claimed it was “stolen”. After telling me it was stolen he said “you’ll get $50 from uhaul” locked the door and left.

Kathleen O 
Rating:
1.0

Tires were slick we had a reservation to use this trailer for 1161 mile move and that's what I rented it for. shame on u haul! I would not have driven to town with those tires. Hope I never never ever have to rent again...didn't realize when you reserved that was only a suggestion not a reservation....should be explained

David B 
Rating:
5.0

Customer did not leave a comment.

Maegan N 
Rating:
5.0

Nothing

debra r 
Rating:
3.0

Do your job correctly and ensure that all extra rental items make it on the truck. This was hands down one of the WORST moves I have ever done!! I had to leave behind appliances and furniture totalling around 1000 dollars and I incurred doctor bills because I didn't get my dollies and screwed up my back.

Brenda P 
Rating:
5.0

Customer did not leave a comment.

Maegan N 
Rating:
5.0

Customer did not leave a comment.

Clint B 
Rating:
3.0

Exhaust leak, overheated inside cab, 92-108 degrees the entire trip, floor so hot it melted my shoes Files an action claim and have heard nothing

Jan C 
Rating:
5.0

Customer did not leave a comment.

Nivella R 
Rating:
3.0

Customer did not leave a comment.

John m 
Rating:
5.0

Customer did not leave a comment.

edward w 
Rating:
5.0

Customer did not leave a comment.

ED B 
Rating:
4.0

Inside of cab was filthy. I cleaned it the best I could but had no supplies or vacuum. Truck was very nice. Needed to be a diesel with air brakes. Windshield washer does not work. Everything else was like new. Thank you. I’d rent it again

Edgar B 
Rating:
5.0

Very good service and helpful gentleman in Sterling.

Darlene H 
Rating:
3.0

Customer did not leave a comment.

Diana W 
Rating:
5.0

Customer did not leave a comment.

Kathy H 
Rating:
4.0

Customer did not leave a comment.

Camryn T 
Rating:
5.0

Had to use this time and it was a whole different experience. Happier this time

Terry S 
Rating:
1.0

Truck was dirty when picked up and they never answer their phone or is there during normal business hours

kayleen s 
Rating:
5.0

Customer did not leave a comment.

Vanessa B 
Rating:
5.0

Customer did not leave a comment.

ivan f 
Rating:
5.0

Dropped off after hours, not much to say. The web page wasn't working through to allow me to return the trucks easily after hours. Dropped in the keys and hoped for the best.

Shawn H 
Rating:
1.0

Customer did not leave a comment.

Kirk R 
Rating:
3.0

Fix the time consuming bugs in your 27/7 online check out. Took me an hour to get my truck after I arrived.

Daniel V 
Rating:
1.0

One person shop.... That person got sick, had to do online check in... Couldn't get the utility dolly that I needed... Gas tank was not full.... Lost mo ey o the return, didn't use all the gas I had put in it...

JAMES R 
Rating:
5.0

They listened

AMANDA R 
Rating:
5.0

Customer did not leave a comment.

TRAVIS B 
No reviews have been submitted for this location.

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