Great staff!
Roy P
Customer Reviews for Shields Storage & Resale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Remaking my original review. No issues with the location. My issues stem with uhaul corporate and the rental experience I had dealing with corporate uhual. I did not realize that my review was going to only reflect the local dealer that had nothing to do with my experience. Uhaul needs to allow reviews to be separate from the location and the corporate experience. I apologize for to owner of the establishment as my anger wasn't towards them but as uhaul as a corporate entity
TODD RSuper Friendly and answered all of my questions.
Jennifer LGreat customer service. The owner lives close by and was able to accommodate my needs when picking up the trailer. The equipment was clean and in good condition.
Casey Peasy access place to rent equipment and he couldn't have been nicer. He checked equipment while showing me how everything worked. Was great overall experience.
David ZKeep it up.
Xavier SVery friendly, courteous and outgoing. Like the large lot also. Highly recommend this location.
IRENE CEverything was wonderful except the internet connection when trying to pickup the vehicle. Really hard to see off the road. May want to put a spot light on the U-Haul sign!
Christyne ZFriendly competent efficient experienced service. I would highly recommend Mr and Mrs Shields! They truly are the kind of people customers would enjoy doing business with.
ERNIE SDealer was closed when I dropped off truck.
Donald FThis location was fine but I was directed here because the original location 12534 Nacogdoches RD San Antonio, TX had a unit with a defective tire on the front driver side with no replacement available. This caused a delay plus having to travel to another location to get a smaller unit. We will need another truck soon to finish this move. I hope the next one is legally and safely operationally ready. Thank you, Charley Watson
charlie wNo need for improvement. Completely satisfied
Gene BVery accommodating and kind. Very interested and guided me into the property and made it super easy on me.
shane wKeep up the good work. Nice friendly staff.
Cathy KNa
Matthew HThe truck I received smelled like someone had been smoking in it. Overall U-Haul made this experience poor. My reservation was changed last minute to this location and confirmed for 7 AM. Upon arrival at 7, the office was closed and not supposed to open until 8. After calling U-Haul and receiving no help, I found a number specifically for this location and was lucky enough to have an accommodating host who opened early for me.
Ryan HFriendly, and professional business. Owner cares about business and customers experience. Very Detailed!!
Steve EWonderful location. Super easy pick up and drop off. Will use again. Thank you!!!
Krissy NSuper friendly and easy to work with. Very pleasant experience. I'll be using this location for all my uhaul needs.
Kelly GI found the rep. to be knowable, polite and friendly.
Harold PMr Shields was very helpful and knowledgeable.
Gary SVery friendly. Quick pick up and drop off
Chris OHe was very helpful in helping put the trailer on the hitch.
Bruce WIt was a grassy lot, no one there. Checked truck in online.
Vicki FExtremely courteous and congenial. Forthcoming with advise regarding truck rental and use.
Bridgette Zbest in the west
ron fWork with people whom can’t and didn’t mean to put return at pick up slot. I will never rent U-Haul again
Lorenzo SWhen I dropped the trailer off, at 2:30 Saturday March 5, (business hours 8:30 - 3 pm) I had to call someone, because no one was around. I was told they weren't checking in trailers now, and I could just drop it and leave. I was left to unhitch a 6X12 trailer by myself. I'm not sure why or how you would expect someone to do that. Very disappointing.
Christopher EGreat service from mr shields.
Richard MAfter hours drop off!
GLENN PThe gentleman who helped me out was extremely nice. He was knowledgeable, helpful and quick.
Maria DOnce I figured out how to navigate the app. It was like a scanverger hunt. Nice truck
Dianna AOnline pickup is TERRIBLE. first of all I didn’t even select that when I set it up. I wanted to do it at the counter. I get to the place and nobody was there, took me over an hour to get approved to got the truck online. Terrible experience.
Zachary BLeroy was great. Super flexible and helpful in picking up the trailer. I would definitely use this location again.
Megan BVery streamline return plan!
KIMMARIE SThey were closed but he still came out just to say hello and make sure we didn't need any help!
KIRSTEN GNo one is at this location the number posted on the door did not have area code included make it hard to contact for a person new to area. Left message was not returned left message today and was returned but truck was not checked in till later today. Not a good feeling to just leave a truck at a business that is on the outskirts of town. I had a friend leave a truck at a location with just a drop box and two federal agents came to arrest him a year later and the business owner had passed and it took days to find the receipt. U haul was not very helpful while waiting ( this is why I would never have picked an unmanned business for the return). Turned out ok but still not a good feeling.
Paul CNothing. This is a well run U-Haul location. Would be happy to use it again.
Jerry LThe original place I had reservation at was closed at the time of pick up. I call U-Haul & a very nice lady helped me out. I does seem that with every step during this recent move, U-Haul has made things just a little more difficult for me. It may just be the vendors that have your equipment that are the issue, but they are directly linked yo U-Haul and I consider them U-Haul. There seems to be no monitoring of equipment and its whereabouts. The staff at some of the equipment rental locations are "less than" as well. I have called U-Haul to ask a question only to get a completely different answer at the pick up location. There just seems to be no standard of practice. It's disappointing.
Sylvia H