Customer Reviews for Shields Mini Mart
(U-Haul Neighborhood Dealer)

145 reviews

4692 E Shields Av   Fresno, CA 93726

(559) 277-0145

Office Hours

  • Mon-Sun: 8:30 am–9 pm

Services at this Location:

Contact Us

(559) 277-0145

4692 E Shields Av
Fresno, CA 93726

Services at this Location:

Office Hours

  • Mon-Sun: 8:30 am–9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Eleanor sue rodriguez 
Rating:
2.0

Nothing was assigned to my appointment time so I had to drive across town to get another uhaul when the other place opened. Wasted my time. They also couldn't compensate me for the time wasted. Instead they gave me an extra hour in which I didn't need it because I had specifically requested 4 hrs for a reason.

Arimi Nguyen 
Rating:
2.0

When I got to the location they didn’t have the size that I requested so I had to make extra trips, the batter died so I had to wait on road side to come replace it causing a delay in my move. I had to rush my move to make sure I had it returned on time. There was nothing offered for the inconvenience and still got charged extra!

Gevena Mcgrew 
Rating:
5.0

Nothing at all. The shields location is beyond great! They do everything the best!

Jennifer Mccraw 
Rating:
2.0

Customer did not leave a comment.

michelle yates 
Rating:
5.0

Customer did not leave a comment.

arman singh 
Rating:
5.0

Customer did not leave a comment.

ALMA MORALES 
Rating:
5.0

Make sure you have U haul issued dollies. When I returned truck to U-Haul location in Visalia, the customer service representative inspected the truck and told me not to forget my dolly and I told him it’s from the U-haul shop (shields mini mart) I got the truck at.

James Ros 
Rating:
5.0

Customer did not leave a comment.

juan rios 
Rating:
2.0

check engine, tire service and maintenance alert was on during my rental. driver window was not installed correctly, it almost pop out while driving on the freeway.

DOLORES GARIBAI 
Rating:
3.0

Weird area to pick up a uhaul. Would rather go to the uhaul location itself.

Stevie Kingkaysone  
Rating:
5.0

Customer did not leave a comment.

rasha albedry 
Rating:
5.0

Customer did not leave a comment.

PATIENT MATADI 
Rating:
5.0

Good service

chai lor 
Rating:
1.0

Poor customer service, uninformed and seemingly uncaring staff..I will NEVER go back...disgusting in every way....

Julio PAUL SOLDANO 
Rating:
1.0

The uhaul was dirty didn’t wanna touch steering wheel got charged a extra $10 for gas after I had replaced gas Aswell as uhaul costed extra then getting a uhaul from a regular location

ryan perez 
Rating:
5.0

Customer did not leave a comment.

CHRIS TURNER 
Rating:
4.0

Customer did not leave a comment.

Robert Yang 
Rating:
5.0

Customer did not leave a comment.

jesus albert mar anzaldo 
Rating:
5.0

Customer did not leave a comment.

luis gomez 
Rating:
5.0

Customer did not leave a comment.

Daniel Crogan 
Rating:
5.0

Customer did not leave a comment.

yesenia gomez 
Rating:
5.0

Customer did not leave a comment.

yang vang 
Rating:
1.0

The truck was very dirty and wasn’t washed. The cab smelled like cigarette and food. The trailer had trash and pallets inside, I had to clean it and sweep it myself. I wasn’t given the option for the online check-in and to verify the mileage and gas levels or confirm vehicle damages. I could’ve left there with the odometer reading 1,000 miles over what was on the contract and wouldn’t even know until I returned the vehicle. When asked for a service contract, I was told they do not provide a paper copy of the service contract and one would be emailed to me but I never received it. I rented a U-Haul a week ago and had a much more pleasant experience.

James Saechao 
Rating:
4.0

Customer did not leave a comment.

baljeet singh 
Rating:
5.0

Customer did not leave a comment.

jasmine sanchez 
Rating:
5.0

The store associate was really helpful Even hitched the trailer for me

Julian Valencia 
Rating:
1.0

The truck had holes in the gas tank wasted $15 of gas had to have a hazmat team come and clean up the gas station

Alicia Broadus 
Rating:
5.0

Good p

SAHB SINGH 
Rating:
5.0

Customer did not leave a comment.

claudia maciel 
Rating:
5.0

Customer did not leave a comment.

khoun ratha 
Rating:
5.0

Customer did not leave a comment.

Kelly Aleman 
Rating:
5.0

Customer did not leave a comment.

scott johnson 
Rating:
5.0

Very good

mufeed qasem 
Rating:
5.0

Customer did not leave a comment.

christina grijalva 
Rating:
5.0

Customer did not leave a comment.

marcel rodgers 
Rating:
5.0

Customer did not leave a comment.

shawba conener 
Rating:
5.0

Customer did not leave a comment.

monica ruiz 
Rating:
5.0

Fast service

sharanjit singh 
Rating:
5.0

Good

jimenez zulma 
Rating:
5.0

Open late hrs. Truck ran smooth

kim esparza 
Rating:
5.0

Customer did not leave a comment.

mendieta liliana 
Rating:
5.0

Customer did not leave a comment.

Beverly Hernandez 
Rating:
1.0

Just stay away from this location. The store clerk was high. The area is dangerous. There was a ton of homeless men on drugs that kept walking back and forth past us yelling and taunting us. My boyfriend eventually escorted me back to our car and locked me in it because he was concerned for my safety. The store clerk had also given our padlock key to the wrong person and then asked us to use garden sheers and break it open. I asked if he could just switch our uhaul to another truck and was told the other trucks can't leave Fresno. This ended up being a 40min ordeal and we were eventually able to break it open so we could use the truck.

Philip Horiuchi 
Rating:
2.0

Truck was filthy. It sounded like there were engine problems , never again.

Ninon Castillo 
Rating:
5.0

Great service great equipment. Thank you.

Mehran Kaghazchi 
Rating:
5.0

Customer did not leave a comment.

juan barocio 
Rating:
5.0

Customer did not leave a comment.

Sonu Singh 
Rating:
5.0

You guys were nice

jessica garcia 
Rating:
1.0

Customer did not leave a comment.

Casandra Taylor 
Rating:
5.0

Customer did not leave a comment.

Esperenza Garza 
Rating:
4.0

Customer did not leave a comment.

michael blackmun 
Rating:
5.0

Customer did not leave a comment.

Sarkis Banipalsin 
Rating:
2.0

Make sure check engine lights are not on and overheating. When I went to exchange it I was told I had to be back with the truck in 3 hrs because there was another reservation. It was not my fault the truck broke down the night before . I should have been given a refund for all the hassle. I had to find other people to help me move the next morning. Please feel free to call me 559.709.9488

Blanca Shepherd 
Rating:
5.0

Awesome all around thank you!!!

Nancy Sanchez 
Rating:
5.0

Customer did not leave a comment.

paola gutierrez 
Rating:
5.0

Customer did not leave a comment.

latish tobin 
Rating:
5.0

The truck lost air conditioning and we were driving in over 100 degree Fahrenheit weather for hours.

Katrina Gonzales 
Rating:
3.0

Customer did not leave a comment.

Roman Cross 
Rating:
5.0

Customer did not leave a comment.

John Dennison 
Rating:
5.0

Customer did not leave a comment.

Jasmin Sanchez 
Rating:
1.0

Customer did not leave a comment.

macheen shaughnessy 
Rating:
3.0

Make sure the mobile app won’t crash and tell people to use the app, not a mobile browser.

Ron Brosowske 
Rating:
4.0

Customer did not leave a comment.

Martin Origel 
Rating:
5.0

Customer did not leave a comment.

Stephanie Southard 
Rating:
5.0

Customer did not leave a comment.

Emily Clingenpeel 
Rating:
5.0

Very satisfied customer

Terry Vance 
Rating:
5.0

Good fast service

annette jonson 
Rating:
4.0

Customer did not leave a comment.

Martin Origel 
Rating:
5.0

Neighborhoods a little sketchy

DOYLE ERMOIAN PRICE 
Rating:
5.0

Customer did not leave a comment.

juleaase Graham 
Rating:
1.0

Truck was dirty and barely picked up any speed, they charged me almost 200 plus $95 in gas I’m so upset

Shakina Billings 
Rating:
3.0

Customer did not leave a comment.

Tigor Sitompul 
Rating:
2.0

When I picked up the truck it was dirty and on empty the guy at this location told me he would make note of it and to return it just as I got it I took pictures of before and after and I was still charged for gas even though I brought it back with more gas that I started with

Steven Taylor 
Rating:
2.0

The kid in charge was totally lost, he couldn't count to 10 when trying to get me moving pads. The battery of the first truck was dead. He never checked the mileage or gas level and told me " to take a picture of it and we will figure it out later." No pre-inspection. The first truck had graffiti inside that said "suck my dick" spray painted. I cleaned the truck and filled the gas back to where I received it and now I am getting charged another $27 with no explanation. This place fucking sucks and I will never go back.

Chris Waters 
Rating:
2.0

Please call me. 559-351-6244 Cornelius van Beek

cornelius van beek 
Rating:
5.0

Customer did not leave a comment.

RAYDINE ANDREWS 
Rating:
1.0

Customer did not leave a comment.

Quang Truong 
Rating:
4.0

Customer did not leave a comment.

Edwin Monroy 
Rating:
5.0

very good service

Dalbag Singh 
Rating:
4.0

Customer did not leave a comment.

Eve McMahan 
Rating:
5.0

Customer did not leave a comment.

serina xang 
Rating:
5.0

Customer did not leave a comment.

rajineder singh 
Rating:
1.0

The clerk / cashier didn't seem to have access to any of the uhaul records, and had to make a phone call to someone else. They didn't converse in English, but then the voice on the phone had the clerk ask me my name, which was understandable. After I identified myself, there was another wait and non-English conversation, and then the clerk asks to take a photo of my ID and credit card front and back with his cell phone. I had already completed my check in with the Uhaul app, and paid for the rental in full in advance, making this intrusive and completely unnecessary. I was in a rush so I relented and provided the clerk the documents. I then had to promptly cancel my credit card before my information could be compromised. There was no explanation as to the text link for pre inspection, so by the time I took my own 360 photos, I then attempt to use the provided link, which had already expired. I am a minority myself, so I understand that at times, English is not the primary language used. It was the lack of any explanation for actions requested or taken is what I have a problem with. The equipment was fairly new, although not very clean. No issues there with covid fear I guess. Who really wants to touch a strangers items these days? I ended up sanitizing it for myself.

Charles Chu 
Rating:
5.0

Customer did not leave a comment.

Greg Horn 
Rating:
5.0

Customer did not leave a comment.

Lao Vang 
Rating:
5.0

Customer did not leave a comment.

jhonell milburn 
Rating:
5.0

Customer did not leave a comment.

elise yarham 
Rating:
1.0

The uhaul was damaged, I moved to Washington. By the time I got there to unload, it had leaked water and my furniture and TVs Were wet. Not only did I get a run around to find my already reserved trucks. I got poor equipment.

Justin Tate 
Rating:
5.0

I was able to leave my car there

Sagalvir Singh Mann 
Rating:
1.0

They never checked the van in, so I was getting phone calls from U-Haul wanting to know where the van was 2 days after I returned it.

Francisco Canchola 
Rating:
1.0

I was asked to move to this location after I was told a truck was not available near me WELL AFTER the reservation was made. It was miles away, the truck was NOT there when I arrived at my correct appointment time, and (1 hour and 15 minutes later) when a truck did arrive it was turned over to me filthy (used food containers in the cab) and with the gas below the empty mark. The location is in a bad area of town. The manager of the store did very little to help me.

Karen Chooljian 
Rating:
5.0

Good location opens late hrs

sabrina ybarra 
Rating:
5.0

Customer did not leave a comment.

anna fernandez 
Rating:
2.0

Customer did not leave a comment.

SARA HASSAN 
Rating:
3.0

Customer did not leave a comment.

danielle leialoha 
Rating:
3.0

Customer did not leave a comment.

David LaMar 
Rating:
5.0

Customer did not leave a comment.

elise yarham 
Rating:
3.0

Customer did not leave a comment.

Abiel Arias 
Rating:
4.0

Customer did not leave a comment.

Cesar Meneses 
No reviews have been submitted for this location.

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