Customer Reviews for Shenandoah Rental
(U-Haul Neighborhood Dealer)

1,486 reviews

360 Welltown Rd   Winchester, VA 22603
(@ Rt 11 N)

(540) 722-9530

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 10 am–1 pm

Services at this Location:

Contact Us

(540) 722-9530

360 Welltown Rd
Winchester, VA 22603
(@ Rt 11 N)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 10 am–1 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing. Everything was excellent

EVIEJOE OMPS 
Rating:
5.0

These Ladies know what they are doing!!

Wendy Hamill 
Rating:
5.0

Reservation was easy, pickup was quick with a great explanation about the vehicle and return options, and the rental was clean and easy to drive. Great experience!

Stuart Pregnall 
Rating:
4.0

Customer did not leave a comment.

William J Veilleux 
Rating:
5.0

Nothing they are the best super experience

Jerry Meltezer 
Rating:
5.0

Great location and friendly service!

richard robichaud 
Rating:
5.0

Customer did not leave a comment.

Dugan Hahn 
Rating:
5.0

So friendly and helpful. Offers equipment suggestions based on my needs that I wouldn't think of. Excellent communication always very helpful. Only place I use and my family.

Sabrina Marple 
Rating:
5.0

Customer did not leave a comment.

Agustin Reyes 
Rating:
5.0

I can’t think of anything else that you could do to improve the process. Lena was great and extremely helpful in meeting our rental and with our supplies need.

Marsha Sheehan 
Rating:
5.0

Great experience!

Gerry Swift 
Rating:
2.0

Don't know if this pertains to drop off location, but who I talked to at Uhaul told me I don't qualify for refund after we paid for extra days when we picked up. We ended up only needing truck overnight and returned after only one night.

Jennifer Pollock 
Rating:
5.0

This was the best Uhaul business I have ever been too in 25 years of renting trucks or trailers.

Harry Singleton 
Rating:
5.0

Customer did not leave a comment.

VICKIEANN PITTA 
Rating:
5.0

nothing to improve

BEVERLY COOK 
Rating:
5.0

Excellent customer service!

JARED MOUNTS 
Rating:
5.0

Excellent and very efficient service.

LEN ARKENAU 
Rating:
5.0

I think you guys were amazing & we could not have had a better experience! Thank you so much! The lady in the office was so sweet & made you feel like family!

karen reid 
Rating:
5.0

Customer did not leave a comment.

Eric Kraske 
Rating:
5.0

Customer did not leave a comment.

Trent Lutz 
Rating:
5.0

Customer did not leave a comment.

Randy Walters 
Rating:
5.0

So nice! No wait. The woman at the counter was extremely friendly.

Sara Barger 
Rating:
5.0

Wonderful people! Thank you so much for all your help and kindness! Thank you!

BOBBIE PEREZ 
Rating:
4.0

Customer did not leave a comment.

GRETCHEN MOODY 
Rating:
5.0

Customer did not leave a comment.

DANNY LINGO 
Rating:
5.0

Shelby was extremely helpful in making sure I had the proper equipment and tracking down a trailer that would suit my needs. I will be going back to Shenandoah Rental the next time I rent a truck.

Benjamin Beasley 
Rating:
5.0

The ladies here are wonderful, very helpful. Have used this location before, They are top notch! Easy location to get to, close to I81 exit, north of Winchester, VA.

Martine Beck 
Rating:
5.0

Customer did not leave a comment.

SCOTTMICHAEL JUERGENS 
Rating:
5.0

Customer did not leave a comment.

elizabeth ZEDICK 
Rating:
5.0

Customer did not leave a comment.

Paul Flynn 
Rating:
3.0

Customer did not leave a comment.

Meaghan Wilson 
Rating:
5.0

Customer did not leave a comment.

Robert Beckett 
Rating:
5.0

Wonderful people!!! Wonderful service!!!

LAURA GROWDEN 
Rating:
5.0

Nothing!

STEVEN GOLDSTEIN 
Rating:
5.0

The person working there was very helpful.

Carl Amundson 
Rating:
5.0

Everything was excellent. The woman who is always there is very professional, courteous and extremely helpful. She is a big part of the reason why I use Shenandoah Rental on Welltown rd. in Winchester, VA.

Ronald Sheftelman 
Rating:
5.0

Excellent service! The woman that helped me was awesome!

Linda Lunzer 
Rating:
5.0

Great service and helpful.

Trent Lutz 
Rating:
5.0

Customer did not leave a comment.

Margaret Loy 
Rating:
5.0

The best dealer in the area! Professional and friendly. Lena was great and made everything go smoothly.

RICHARD G COUCHMAN 
Rating:
5.0

Customer did not leave a comment.

Sue Redburn 
Rating:
5.0

Customer did not leave a comment.

EARL HARTLOVE 
Rating:
5.0

Great service, highly recommend this location!

paul simmons 
Rating:
5.0

Very nice ppl. I only rent from this location!

SCOTTMICHAEL JUERGENS 
Rating:
4.0

Customer did not leave a comment.

Cheryl Sura 
Rating:
5.0

Everything worked as it should had , nice people !

William VIA 
Rating:
5.0

Customer did not leave a comment.

Krista Hardesty 
Rating:
5.0

The Lady That Waited On Me Was Excellent And Extremely Polite And Extremely Helpful She Couldn’t. Be Any Nicer !!!!!!!! And I Would Definitely Recommend This Site To Everyone Sincerely Yours Keith L Shaffer

Keith Leon Jr Shaffer 
Rating:
5.0

Customer did not leave a comment.

Karen Maisonneuve 
Rating:
5.0

I couldn't have asked for a better experience. Everything was perfect and easy.

BILL KINLEY 
Rating:
5.0

Customer did not leave a comment.

james johnson 
Rating:
5.0

The lady met me in the parking lot and checked the trailer in all in about 5 minutes. She was wonderful to deal with and a great representative of the kindness of my town.

Matt Hall 
Rating:
4.0

Customer did not leave a comment.

Jeffery LeVault 
Rating:
4.0

joy to work with - have used this location before

Nelson Mohler 
Rating:
5.0

Women working at this location were incredibly friendly and helpful

Trevor Hendry 
Rating:
5.0

Very friendly and helpful staff, I'm going to try to use this location everytime

Douglas Pitcock 
Rating:
5.0

Courteous, knowledgeable and helpful staff. My rental experience was very good.

RICHARD CALLIS 
Rating:
5.0

Customer did not leave a comment.

Diana Hill 
Rating:
5.0

Customer did not leave a comment.

Leonard Hurst 
Rating:
5.0

I don’t believe anything needs improvement, the woman at the desk is professional and thorough. She has great customer service.

KRISTINE MAGANA 
Rating:
5.0

Wonderful customer service.

Merrill Naylor 
Rating:
5.0

Very efficient and personable service. I rented a van and it was clean inside and out. Already recommended Shenandoah Rental to a friend. 😊

Carola Riffle 
Rating:
5.0

Customer did not leave a comment.

Stephan Allenson 
Rating:
5.0

Customer did not leave a comment.

EUGENE CANUPP 
Rating:
5.0

Customer did not leave a comment.

scott vantine 
Rating:
5.0

Customer did not leave a comment.

dixie barnes 
Rating:
5.0

Customer did not leave a comment.

THOMAS SMATHERS 
Rating:
5.0

Very professional!!

Ray Williams Jr 
Rating:
5.0

Fast, friendly drop off.

richard terwilliger 
Rating:
5.0

Customer did not leave a comment.

RONALDROGER MAHER JR 
Rating:
5.0

Don't have to improve anything..you r there best.

LIZ ELSEA 
Rating:
4.0

Customer did not leave a comment.

William Terry 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SERFASS 
Rating:
5.0

Always up and beyond friendly and profession service! Highly recommend to anyone needing U haul equipment.

Michael Parrill Sr 
Rating:
5.0

Again the same great service. Both places are highly recommended by me.

tim coffman 
Rating:
5.0

I have used this dealer for years and have always had great success with their equipment. I highly recommend them, and I like supporting a family operation.

SMOOT CARTER 
Rating:
5.0

Customer did not leave a comment.

Liz Hackney 
Rating:
5.0

Very professional and helpful.

Doria Osborn 
Rating:
5.0

Fill up gasoline tank before renting out.

JIM CHAREST 
Rating:
5.0

Customer did not leave a comment.

Terry Ramsey 
Rating:
5.0

Wonderful customer service which made the process so easy and uneventful. 😊 This was our 3rd rental from Shenandoah Rental within the same month and every time we had a wonderful experience.

katherine miller 
Rating:
5.0

Customer did not leave a comment.

andrew puz 
Rating:
5.0

Ryan went above and beyond, working between two other locations to help us. I’m hoping I can review the other locations as well, because they were all AMAZING!

Eric or Anita Bowe 
Rating:
5.0

Continue as you always have

DAVID JENKINS 
Rating:
5.0

Customer did not leave a comment.

SRDAN ACIMOVIC 
Rating:
5.0

Customer did not leave a comment.

della myers 
Rating:
5.0

Customer did not leave a comment.

RODGERDALE TOY 
Rating:
5.0

I always have a great experience with this U-Haul location when I need a U-Haul. I always come here.

Tammy Diehl 
Rating:
5.0

Stay friendly and polite as u r.. I will come back here every time I need to rent something.

LIZ ELSEA 
Rating:
5.0

Customer did not leave a comment.

LIZ ELSEA 
Rating:
5.0

I’ve been to a few locations but the lady from this location (Shenandoah) was great. Had me checked in and checked out fast. Definitely will come back if needed

patricia canjura 
Rating:
5.0

Customer did not leave a comment.

Mike Lawless 
Rating:
5.0

The customer service was wonderful but your corporate procedures and trailer were pure crap. The trailer leaked. The metal latches were so rusted it was hard to operate. I can’t believe you gave me this piece of crap for a 1,000 mile trip.

John Stringer 
Rating:
5.0

Always easy to work with and makes the process so pleasant.

Jordan Springs Market 
Rating:
5.0

Easy enough of a location to manage.

ADAM GRIFFITHS 
Rating:
5.0

Customer did not leave a comment.

Louis Lofton 
Rating:
5.0

Excellent customer service.

Beth Elgin 
Rating:
5.0

The folks that manage the Wellstown location are simply the BEST! Very accommodating, professional, friendly, courteous, punctual, and attentive to detail. I would prefer to rent from their facility instead of someplace less expensive or closer.

Brian Steffens 
Rating:
3.0

Customer did not leave a comment.

Richard Sargent 
Rating:
5.0

Customer did not leave a comment.

Eric Andrews . 
No reviews have been submitted for this location.

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