Customer Reviews for Shenandoah Rental
(Distribuidor de U-Haul del vecindario)

1,141 comentarios

360 Welltown Rd   Winchester, VA 22603
(@ Rt 11 N)

(540) 722-9530

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 1 p. m.

Servicios en esta ubicación:

Contáctanos

(540) 722-9530

360 Welltown Rd
Winchester, VA 22603
(@ Rt 11 N)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 1 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

TYWANALYNETTE B. 
Clasificación:
5.0

All was perfect!

RODGERRUSSELL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNT H. 
Clasificación:
2.0

Took almost an hour to connect the trailer but took 5 min to disconnect at return site. Most of the Virginia license plate was missing and right rear tire had a nail in it. I stopped at another uhaul location and was told they could not do anything to call roadside assistance and wait 2 1/2 hours. Very disappointing experience which added to the 950 mile stress level.

JOHN L. 
Clasificación:
5.0

Have dropped there before! Delightful people!

John M M. 
Clasificación:
5.0

Great experience. So pleasant and helpful. Could not have been better. ¡Gracias!

LOUISEDWARD V. 
Clasificación:
5.0

El cliente no dejó un comentario.

David Lynn F. 
Clasificación:
5.0

El cliente no dejó un comentario.

christopher B. 
Clasificación:
5.0

The entire process could not have been simpler. Extremely pleased with the whole experience.

Hoge H. 
Clasificación:
3.0

El cliente no dejó un comentario.

AUSTIN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

RONALDROGER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STUART DANIEL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIALYNN L. 
Clasificación:
5.0

Truck had lots of superficial damage when picked it up, didn't run very well, loud exhaust leak, roll up door was difficult to close, but ultimately did the job we needed it to do. Interior was clean.

MICHAELDAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBERDAWN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHANPATRICK T. 
Clasificación:
5.0

The folks running this UHaul location (Shelby and Cody) are excellent and always very helpful and customer focused. However, UHaul should be ashamed of the trucks they are placing at their location. The truck I rented was in horrible repair. The tires are worn, the steering is very loose, there is an exhaust leak, and the brakes are marginal at best. There was a leak up in the ‘mom's attic' portion of the truck. UHaul needs to place better equipment at this location, that is safe and in good repair.

ELDONSCOTT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY S. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEPHANIEANNE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID MARTIN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dirck H. 
Clasificación:
5.0

Service was excellent!

GARRY EUGENE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH BRADFORD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELWILLIAM F. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMASWARREN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
5.0

The staff were extremely helpful. What a pleasant experience!

SCOTTFRANKLIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James Vincent H. 
Clasificación:
5.0

No issues reserving, picking up, or returning the moving truck. Staff was kind and helpful. Would use this specific location again if needed.

KELLIANN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER T. 
Clasificación:
5.0

Everyone was very efficient

DAVIDW S. 
Clasificación:
5.0

Friendly and very helpful

MICHAEL M. 
Clasificación:
5.0

Nothing. Shelby was terrific.

STEVEN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Travis S. 
Clasificación:
5.0

I rented both a cargo van and a 15ft truck. Both were meticulous. The staff was extremely helpful and friendly. I hope I dont move again but they've got my business.

Deborah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane F. 
Clasificación:
5.0

The owners are responsive and courteous.

CHRISTOPHERDAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROWLANDFALCONER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLESSTEPHEN F. 
Clasificación:
5.0

A little simpler return online.too much picture taking and time consuming.

Charles A. 
Clasificación:
3.0

You sent me an hour and a half away ONE WAY to pick up the truck... so that ruined the entire day for movers, etc.

ALYSSANICOLE D. 
Clasificación:
5.0

The woman that runs the place is very accommodating and always pleasant to interact with. She is precise with her business which I appreciate and is always upfront with the customer. Again very admirable quality. Highly recommend this location. Gracias

Patricia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARRYLEE B. 
Clasificación:
1.0

Rude staff, equipment was filthy had to return day 1 out of 9 due to smell of interior of truck. Horriable Experience

MATTHEW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESTERALLEN R. 
Clasificación:
5.0

All facets of the experience were excellent. She was friendly, knowledgeable and her willingness to want to accommodate the customer was admirable. I don't have any thoughts about improvements for this location. Thanks for the "positive" experience!

GERALDEUGENE A. 
Clasificación:
5.0

Not sure----The lady at this location was EXCELLENT!!!!!

JAMESCEBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M. 
Clasificación:
5.0

The ladies working there are very pleasant and informative as well as helpful. Whenever I need to rent a vehicle that's my destination!

JEFFREYLYNN J. 
Clasificación:
4.0

Customer Rep was outstanding.

BARRYGLEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel I. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULROGER R. 
Clasificación:
5.0

2nd time renting from them, if I need to rent again I will be back

WILLIAMEDWARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M. 
Clasificación:
5.0

Extremely helpful

BRANDYANNE H. 
Clasificación:
3.0

This rental location had some difficulties with their computer system. It took longer to do our transaction. It delayed our departure.

GAILLEILANI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGEEDWARD D. 
Clasificación:
5.0

There was an exhaust leak. Had to drive with both windows down. The truck could not go over 40 mph had to take local roads instead of highway. How about a partial refund .

ZOLTAN P. 
Clasificación:
5.0

uhaul needs more car transporters at more locations.

THOMASWARREN C. 
Clasificación:
5.0

Everything was set and ready to go for us. Location representative was extremely knowledgeable and made sure we were well taken care of.

Ben W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICIANICOLE B. 
Clasificación:
5.0

Great customer service! Truck very clean and very affordable. Would highly recommend.

LISARENE L. 
Clasificación:
5.0

Shelby and Lena's customer service is top notch.

JOELITTLE H. 
Clasificación:
5.0

They did not have the right size truck and wanted my to drive to another location which I didn't but want to do so I agreed to a smaller truck but was still charge the same rate. The lady that worked here tried to change it but was unable to and told me I would need to call U-Haul later on. This location was great and the staff there great but I will never do business with U-Haul again. We had stopped for awhile due to have issues in the past regarding the truck breaking down and not getting help reloading it like we were promised and we had tried Penske which was excellent! I don't know why we went with U-Haul again but this experience reminded me that your company is way way way over priced and you never get what you are promised!

SHERRY C. 
Clasificación:
5.0

I liked that the proprietor came out to greet us as we pulled up and was truly friendly.

AVROHOM R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
5.0

The owner was extremely friendly helpful and flexible. Excellent service

GREGORYMARK E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CANDACE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESRONALD P. 
Clasificación:
5.0

At no fault of the location, the truck I received was in dire need of servicing. The transmission slipped shifting from 1st through 3rd, and was even worse when shifting into reverse which caused it to jump into gear after about 5 seconds and could potentially cause an accident if you are unaware of the issue. The speedometer was also off by about 3-5 MPH.

CHRISTOPHERDANIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie R. 
Clasificación:
3.0

I think the price should go back to being a flat rate for a certain amount of mileage and then you pay mileage if you exceed what was allotted.

REGINADAWN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDALLDAVID M. 
Clasificación:
5.0

Shelby went above and beyond yet again!! She is a blessing. We will be back!!

Shaina F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDJOSEPH S. 
Clasificación:
4.0

Great experience except when going down hill. It fell as though the gear shifted hard. Also I don't understand why I have to pay for mileage instead of original plan just bc I had to drop back off at original place. An emergency came up and I had to drop it off there.

LISAMARIE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNDEAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMASMICHAEL B. 
Clasificación:
5.0

The lady was so friendly and nice.

TERRILYNN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESMASSIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLSUE D. 
Clasificación:
5.0

Customer service was excellent and friendly, specifically, Cole is very professional and helpful.

ALBERTPATRICK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALANKEITH C. 
Clasificación:
4.0

A little slow during pickup. Of course everyone shows up at the same time. I rented 2 dozen moving mats early online only 6 were available. Truck was fairly new operated well. Easy to drive and made the cabinet moving a breeze.

JAMESMICHAEL M. 
Clasificación:
5.0

Excellent location, have worked with them every time I've rented.. they are wonderful, wouldn't use any other location

JOSEPH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRAJ D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHERLEE M. 
Clasificación:
5.0

Nothing to improve. The truck was phenomenal!

Grant K. 
Clasificación:
5.0

Nothing!! Excellent service, great!!!!

JOSEPH B. 
Clasificación:
4.0

Trailer had a slow leak in the tire. Uhaul would not allow me to change drop off location, unless I pay nearly double. They only offered to send a mechanic, I think this policy should be reviewed.

ABRAMMICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENTADAM S. 
Clasificación:
5.0

Shelby, who I believe is the owner, was friendly, professional, easy to work with. I am very satisfied. I definitely recommend this location!

DARINJOSEPH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARENEMILCE P. 
No se han enviado comentarios para esta ubicación.

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