Comentarios de los clientes para Shell Save Stop

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Shell Save Stop

Clasificación general:

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Lenora F.
Clasificación:

El cliente no dejó un comentario.

Benjamin B.
Clasificación:

I had to do everything to turn it back in. you should have paid me. the on line part was very confusing. I did however have help from willy. he took care of me. its not my job to do all of the return portion. I paid good money to rent the truck. it should be easy to return a truck.

GLENN P.
Clasificación:

El cliente no dejó un comentario.

michael B.
Clasificación:

El cliente no dejó un comentario.

Greg M.
Clasificación:

My reservation was for the Broad St location in Augusta. I was later told that they do not do one way rentals, so it would be better for the system to tell you that and offer the surrounding locations that do. As it turned, the person at the North Augusta was great and it couldn't have worked out better.

Kim H.
Clasificación:

El cliente no dejó un comentario.

Joseph R.
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This location is at a gas station ran by the same person running the counter. They had to stop working with uhaul to ring up regular customers.

Dennis F.
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We had a flat tire. The representative stated that the tire looked a little worn.

Latashi G.
Clasificación:

This was a horrible experience for me. The truck was a dangerous location. Once the approval process was complete, the key was not in the box. The store clerk stated she didn't know what to do to help me. I called customer service and was transferred 3 times before I reached someone who knew what to do. The key was in the store the entire time with the store clerk. I feel The approval process should happen before the customer arrives to the location. I also feel the store clerks should be better trained to assist U-Haul customers. The pick up process is supposed to be fast and easy and overall it took me about 2 hours to pick up the U-Haul.

Preston W.
Clasificación:

It's a convenience store with no room. One person was working when checking out the truck and she had to handle the convenience store customers while juggling Uhaul customers. When checking back in, I saw another coworker or manager come out of an office, look at something on a computer, and then immediately re-enter the office and shut the door, even though the associate had a line and again had to juggle everything by herself.

Jozell L.
Clasificación:

El cliente no dejó un comentario.

Adam F.
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Couldn't find the key drop off box. Employee didn't know either.

Melvin W.
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There was no U-Haul staff on site. When I asked the desk clerk what I needed to do to return my truck he looked really confused and said he didn't know and told me to use my phone. There was no drop box on site. There was a pick up box with a lock code on it but I was t given a code to put my key in it. Left the key with the desk clerk.

Frank T.
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No issues at all with the rental

Stephen P.
Clasificación:

Horrible experience so much so I will only use Budget and Penske in the future. Went to drop off at 430. This drop off location is a Shell Gas Station. The lady at the register said “O I can't do the Uhauls and the lady who can't isn't here. She will be back in a little while.” After waiting 10 minutes she tells me she won't be back until 530 so I left and returned at 530. The lady at the register quickly texts someone and says she's on the her way here. So I perused around the store for 15 minutes. She then hangs up the phone and says the owner is coming but won't be here until 7 PM. At this point I was quite annoyed because this was the 2nd time I showed up to try to return the Uhaul. I showed back up at 7pm and the owner has me was 5 more minutes or so. She then gets on the computer and has someone on the phone face-timing in a different language showing her the computer screen and teaching her how to do the process. She asks me “is it clean” and “how many miles are on it?” I had to show her a picture of the speedometer on my phone. She never even looked at the truck. 3 trips later just to turn the truck in. Very inconvenient and poorly run. I picked Uhaul with a higher price but slightly more convenient pickup/drop off locations and it backfired. Will no longer use this service.

Richard H.
Clasificación:

P.O.S. program SUCKS! Employee that was finally called to process equipment return was a real BITCH! Took an hour at equipment pick-up, and over 45 min. at equipment return. Really disappointed with the U-haul experience at Atomic Rd. location. Having been in retail for 35 years, this is no way to run a u-haul franchise!

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