This one was easier. Instructions were more clear.
Diana B
Customer Reviews for Shell Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charged me 13.50 for fuel but returned truck with same fuel level. 29 dollars to rent but after mileage/surcharges/taxes and fees It was $98. Make that make sense.
Kristopher WIt wasn't a nice experience. First, they didn't have the sizes truck that i required. Second, they didn't have the extra equipment tgat we required. It took longer to self- checked then I expected. But after all the delays and talking on the phone with costumer services, they made it work.
Stanley PThe lady attendant at this location didn't really know much about the U-Haul return process. I used my app. This location was very run down.
Cynthia KU will not use the app to rent again
Robert BEmployee very much need of training
James. HIt was very inconvenient for us to use the mobile pickup. We had an extended delay, had to call the customer service number, and then after the customer service assistance found out they had incorrectly modified our reservation. They changed locations without asking us or notifying us. I then got a call from the local manager that was extremely frustrating - stating that we had not returned our vehicle appropriately, which we had, via using the mobile drop off. Overall this year I have rented nearly 40 uhaul trucks and this has been the worst experience of them all. I may choose another company moving forward if mobile pickup is the only option available in my area.
Ashley GVery difficult to get the truck. The store staff wasn’t helpful. Poor service
Randy M