Customer Reviews for Shell Cumming
(U-Haul Neighborhood Dealer)

104 reviews

1739 Buford Hwy   Cumming, GA 30041

(770) 844-8372

Office Hours

  • Mon-Sat: 6 am–10 pm
  • Sun: 8 am–9 pm

Services at this Location:

Contact Us

(770) 844-8372

1739 Buford Hwy
Cumming, GA 30041

Services at this Location:

Office Hours

  • Mon-Sat: 6 am–10 pm
  • Sun: 8 am–9 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Ronald Grimes 
Rating:
5.0

Easy rental and the owner was super nice

Scott Foernsler 
Rating:
4.0

great location just off highway 20 in Cumming, GA. Good selection of towing & hauling equipment.

Richard Brien 
Rating:
4.0

Truck was clean but nobody checked the glove box and there was some rotten oranges inside that I had to throw out. Truck does not have a USB

Dan Summers 
Rating:
5.0

Customer did not leave a comment.

Christopher Harding 
Rating:
5.0

Customer did not leave a comment.

Deborah Dooley 
Rating:
5.0

Customer did not leave a comment.

PHILLIP GREGORY 
Rating:
5.0

Customer did not leave a comment.

LORI MCMAHAN 
Rating:
2.0

Told me where it was parked so I could hook up. No help

Ernest Lunsford 
Rating:
5.0

Very easy process and great availability.

Amy CONTI 
Rating:
4.0

Customer did not leave a comment.

Roy Hasseltine 
Rating:
5.0

Everything was right

David Paz 
Rating:
4.0

Customer did not leave a comment.

Wuon Hong 
Rating:
5.0

This Uhaul center was good and clean for Uhauls. The people were nice and it was an easy check in. The only issue I had was uploading my Drivers License in the store - Internet connection maybe slow. I would rent from here again.

Karen Pappas 
Rating:
5.0

Customer did not leave a comment.

Simon Irwin 
Rating:
5.0

Customer did not leave a comment.

KRISHNA SRINIVASAN 
Rating:
5.0

No improvement needed. Azshay at the Shell station in Cumming, GA was phenomenal!!!!! Very personable and so friendly. Would definitely recommend this location. Talk to Azshay, he’s GREAT!!!!!

Melanie Vance 
Rating:
5.0

Customer did not leave a comment.

jeffery stevens 
Rating:
5.0

Dolly was not available but experience was good.

Varahala Raju Dendukuri 
Rating:
3.0

Improve your IT system. Online reservation was made but store could not find it. They have to manually do it again. We wasted a lot of time over this.

Arif Ahmed 
Rating:
3.0

Inside cab was dirty. Grass on floors and some trash in a cup holder.

Nicholas Hillier 
Rating:
4.0

There was no sign board for UHaul at the location

Vivek Singh 
Rating:
4.0

Customer did not leave a comment.

Simon Irwin 
Rating:
5.0

Customer did not leave a comment.

johnna hayes 
Rating:
5.0

Customer did not leave a comment.

David Romero 
Rating:
5.0

Customer did not leave a comment.

Dawn Dinan 
Rating:
5.0

Customer did not leave a comment.

Venkata Ravi Kum Kompalli 
Rating:
3.0

Customer did not leave a comment.

sheri bacigalupo 
Rating:
5.0

Customer did not leave a comment.

COMER TRIGG 
Rating:
5.0

Again great staff who was very friendly and helpful with dropping off the auto transport. He made us feel welcome in our new community.

Cody Marschalk 
Rating:
5.0

This location was excellent. The clerk balanced handling operation of the Shell convenience store and pumps while getting me checked out and checked in very quickly. The truck rode fine and everything went well. Having U-Haul at such a convenient location made it my choice for rental, and they had an abundance of trucks available to rent. I would definitely rent here again.

PETER WILKINS 
Rating:
5.0

The Team at the Shell Cumming were so friendly and helpful. Out of all the local Uhaul facilities, I would highly recommend this one!! Thank you.

Dave Carpenter 
Rating:
5.0

Customer did not leave a comment.

William Owen 
Rating:
5.0

The pick up and drop off were wonderful. The staff was professional and helpful over all. I had a little trouble with the app but the staff was able to help! I would def recommend this to anyone looking to make their move easier!!

victoria donohue 
Rating:
5.0

Customer did not leave a comment.

Kenneth Zeestraten 
Rating:
3.0

One employee he had to stay up front, he couldn’t figure out the brakes

jack wallace 
Rating:
5.0

NA

JEEVENDRA KUMAR 
Rating:
5.0

Nada the person in charge was just fantastic couldn’t be any better thank you so much

Mario Pizzorni 
Rating:
5.0

THIS IS NOT A COMPLAINT. There is a ton of selection available for many things at this location, (though at times it does drop to only a trailer or 2) I would say they need to expand to hold everything they have, but I understand the limited space; With retail behind and around. Rented/returned to/from this location many times and if available, my go to. The owner/operator is amazing and NEEDS. RECOGNITION. from UHAUL. Pleasant experience at the SHELL location.

Matthew Troike 
Rating:
5.0

Customer did not leave a comment.

Robert Holbrook 
Rating:
3.0

Customer did not leave a comment.

david malmin 
Rating:
5.0

Customer did not leave a comment.

Chris Tidwell 
Rating:
5.0

Smooth rental experience

Barry Posner 
Rating:
4.0

Vehicle was operable / capable but the tire pressure monitoring system was flagging a warning all day. Would not have trusted this for a longer trip. Cab interior could use a good cleaning. Windshield so dirty it was hard to see out of into the sunlight.

Kenneth Plavets 
Rating:
2.0

Truck had more than 100,000 miles, had numerous parts "torn off" from the sun visor to the air vent inside the truck. Tires had low air in them when it was picked up and I had to return to my house to fill them. Check Engine lights were on the entire ride, including a "service stabilitrack" message on the driver display. Truck is poorly maintained, and should be removed from service until these are addressed. I paid $150 for a 19 hour rental to go 100 miles and would like a refund due to the extremely poor experience.

David Meaden 
Rating:
5.0

Employees were friendly, helpful and made the whole process easy

William Mason 
Rating:
4.0

The gentleman that assisted me went out of his way to help. The only issue with this location is there is no way to drive around the building so you must be able to back a trailer.

Todd BREWER 
Rating:
5.0

We had never returned a trailer before where you checkin using your phone. It was easy and fast.

Rebecca Rose 
Rating:
1.0

The location was set to open at 8 am and I had my pick up time set for that. The staff arrived at 8:10. So many things were broken on the truck it is hard to even list but here are a few: right tire pressure listed as very low (not good), broken visor, broken parking brake, trash left in from previous renter, etc. I did not actually feel confident it would get us there and back safely but it did and for that I am relieved.

Robyn Dennis 
Rating:
1.0

The personnel are horrible at this location. They give no assistance to customers.

Chandon Adams 
Rating:
1.0

The lot is small. Very dangerous backing in and returning trailers. The owner offers no assurance. Doesn’t train customers in hookups. He was extremely rude when I had a hard time backing the trailer in.

Chandon Adams 
Rating:
5.0

My experience was very positive. The people that I worked with were very friendly and professional.

Gary Arnold 
Rating:
5.0

Customer did not leave a comment.

mark Jackson 
Rating:
3.0

Customer did not leave a comment.

Hansraj Landge 
Rating:
5.0

Customer did not leave a comment.

Rana Saha 
Rating:
1.0

Very old truck , very hard to start and drive

Thomas PathalilKizhakkethil 
Rating:
4.0

Customer did not leave a comment.

Matt Troike 
Rating:
4.0

Customer did not leave a comment.

William Warden 
Rating:
5.0

Customer did not leave a comment.

Richard Beckman 
Rating:
5.0

Both the gentleman I picked up from and the one I returned to were very pleasant. Would definitely recommend this U-hula location.

BRIAN MOON 
Rating:
5.0

Customer did not leave a comment.

gregory lawn 
Rating:
5.0

Customer did not leave a comment.

VICKY ANNE RITTWEGER 
Rating:
5.0

Customer did not leave a comment.

Dilip Patel 
Rating:
5.0

Customer did not leave a comment.

Randy McDaniel 
Rating:
5.0

Nothing to improve. Overall, great experience. Friendly, organized counter representative, easy after hour turn in service. Renting again in a few days for the leftover lingering stuff in the move. Uuugh... great location and nice people. Super convenient and cleanest truck Ive rented EVER! Thanks again!

APRYL PERKINS 
Rating:
4.0

Clean equipment in good working order. A key drop that accommodates the keys. General uhaul - don't confirm res and rate then not honor it.

Marc Cohen 
Rating:
5.0

Customer did not leave a comment.

Justin Speece 
Rating:
5.0

Customer did not leave a comment.

PHIL AMITIN 
Rating:
5.0

Representative was friendly and they were knowledgeable and aware of the systems. They were very helpful in accepting the truck since the actual drop off location were full to capacity.

Rohit Goes 
Rating:
5.0

Customer did not leave a comment.

Sreenivas Kanaparti 
Rating:
5.0

Akshay was courteous and prompt at time of rental. East experience

Rick McDonald 
Rating:
4.0

Answer the phone

Tracy Hester 
Rating:
3.0

Customer did not leave a comment.

Michelle Der 
Rating:
5.0

Customer did not leave a comment.

ARGENIS LOPEZ 
Rating:
5.0

This is for uhaul, after getting to my destination, wanted to drop off the 5x9 trailer at an uhaul place very close to my destination. The folks at that site were very helpful, but it was going to cost me over 400 dollars to drop it off there. I was a little disappointed that I had to bring back the empty trailer to the rented site.

Kenneth Foxx 
Rating:
3.0

Customer did not leave a comment.

Douglas Wells 
Rating:
1.0

Truck was very old and making noise and as soon as we loaded the stuff engine light came on. seems like due to old engine and truck it was just trying to survive on roads. we were afraid if it stops in the middle of the road it will be too much problem for us.

Suraj Reddy 
Rating:
5.0

Customer did not leave a comment.

BHANU PRAKASH GULLAPALLI 
Rating:
5.0

Customer did not leave a comment.

Osasogie Ekhorutomwen 
Rating:
4.0

It took a long time to rent the trailer. I was not told that I would have to hookup the trailer myself (all other locations have hooked up the trailer for me).

CHARLES BARDWELL 
Rating:
5.0

Customer did not leave a comment.

Yuri Strezh 
Rating:
5.0

Customer did not leave a comment.

Russell Thornton 
Rating:
3.0

I love how conveniently located it is. But the parking lot is quite small and difficult to maneuver trailer. Super easy, quality trailer. Super easy process too. Quick and easy

zachary bird 
Rating:
1.0

Customer did not leave a comment.

SYEEON KI 
Rating:
5.0

NA

ThomasR Fullard 
Rating:
3.0

engine light on when i picked it up called to notify the gentleman said not to worry. Cab smelled if cigarettes and floor of the cargo area very sticky.

SUSAN MINEO 
Rating:
1.0

The service was awful, app didn’t work, charged for moving blankets not provided

Susan Conner 
Rating:
5.0

Customer did not leave a comment.

KENNETH SMALL 
Rating:
5.0

Unfortunately the person who rented the truck before us had not returned the truck so it affected our move by a couple hours. However the manager at Shell was nice & accommodating trying to get the truck to us ASAP.

Richard Wilson 
Rating:
3.0

The salesperson said I was lucky they did not have costumers at the gas station at the time, or he would not have been able to help me disconnect the trailer. I will not go back there again, because I could not do it by myself. I will make sure I go someplace that has a person readily available to assist me.

ANA MURATORI 
Rating:
3.0

Customer did not leave a comment.

Adolfo DERIZANS 
Rating:
1.0

Took over an hour. One person working at the gas station

David MELNICHUK 
Rating:
5.0

The service was fantastic. This is the 2nd time that I've used this location and they continue to exceed my expectation.

CATOLYN MERRIWEATHER 
Rating:
5.0

Very great customer service

ASHLEY BOWEN 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER DOW 
Rating:
3.0

Customer did not leave a comment.

Thomas Ruck 
Rating:
5.0

Customer did not leave a comment.

JO RADEMACHER 
Rating:
3.0

Customer did not leave a comment.

Doug Timmerman 
Rating:
2.0

Was called 10 minutes before scheduled pick up to have location changed because there was not a truck of the correct size at the location I chose. I chose the original location because it advertised a guarantee my correct reserved truck would be available. I arrived at the new location and waited 45 minutes to finally get the truck, which was not swept out or cleaned. It was full of dirt, broken glass, and other debris in the back, and a phone case and plastic trash on the floor of the cab. They also did not have the correct number of moving blankets I requested online with my reservation (2 dozen reserved and was given a total of 5). The documented gas on my contract was higher than the actual gas in the truck, and when I notified the uhaul employee he said he would call to have the contract updated and that it was no issue. He later called me and told me to take a picture of the dashboard and let whoever I turned the truck in to know there was a discrepancy and show them the picture I took. I also asked about the advertised $50 credit from the truck guarantee online during the original booking and the phone call notifying me the truck was not available and was told it would be applied when I dropped the truck off. This did not happen and the original quoted price was still charged to my credit card with no discount.

STEVEN PATAFIO 
Rating:
3.0

Customer did not leave a comment.

Kenneth Brown 
No reviews have been submitted for this location.

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