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Ronald Grimes
Customer Reviews for Shell Cumming
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy rental and the owner was super nice
Scott Foernslergreat location just off highway 20 in Cumming, GA. Good selection of towing & hauling equipment.
Richard BrienTruck was clean but nobody checked the glove box and there was some rotten oranges inside that I had to throw out. Truck does not have a USB
Dan SummersTold me where it was parked so I could hook up. No help
Ernest LunsfordVery easy process and great availability.
Amy CONTIEverything was right
David PazThis Uhaul center was good and clean for Uhauls. The people were nice and it was an easy check in. The only issue I had was uploading my Drivers License in the store - Internet connection maybe slow. I would rent from here again.
Karen PappasNo improvement needed. Azshay at the Shell station in Cumming, GA was phenomenal!!!!! Very personable and so friendly. Would definitely recommend this location. Talk to Azshay, he’s GREAT!!!!!
Melanie VanceDolly was not available but experience was good.
Varahala Raju DendukuriImprove your IT system. Online reservation was made but store could not find it. They have to manually do it again. We wasted a lot of time over this.
Arif AhmedInside cab was dirty. Grass on floors and some trash in a cup holder.
Nicholas HillierThere was no sign board for UHaul at the location
Vivek SinghAgain great staff who was very friendly and helpful with dropping off the auto transport. He made us feel welcome in our new community.
Cody MarschalkThis location was excellent. The clerk balanced handling operation of the Shell convenience store and pumps while getting me checked out and checked in very quickly. The truck rode fine and everything went well. Having U-Haul at such a convenient location made it my choice for rental, and they had an abundance of trucks available to rent. I would definitely rent here again.
PETER WILKINSThe Team at the Shell Cumming were so friendly and helpful. Out of all the local Uhaul facilities, I would highly recommend this one!! Thank you.
Dave CarpenterThe pick up and drop off were wonderful. The staff was professional and helpful over all. I had a little trouble with the app but the staff was able to help! I would def recommend this to anyone looking to make their move easier!!
victoria donohueOne employee he had to stay up front, he couldn’t figure out the brakes
jack wallaceNA
JEEVENDRA KUMARNada the person in charge was just fantastic couldn’t be any better thank you so much
Mario PizzorniTHIS IS NOT A COMPLAINT. There is a ton of selection available for many things at this location, (though at times it does drop to only a trailer or 2) I would say they need to expand to hold everything they have, but I understand the limited space; With retail behind and around. Rented/returned to/from this location many times and if available, my go to. The owner/operator is amazing and NEEDS. RECOGNITION. from UHAUL. Pleasant experience at the SHELL location.
Matthew TroikeSmooth rental experience
Barry PosnerVehicle was operable / capable but the tire pressure monitoring system was flagging a warning all day. Would not have trusted this for a longer trip. Cab interior could use a good cleaning. Windshield so dirty it was hard to see out of into the sunlight.
Kenneth PlavetsTruck had more than 100,000 miles, had numerous parts "torn off" from the sun visor to the air vent inside the truck. Tires had low air in them when it was picked up and I had to return to my house to fill them. Check Engine lights were on the entire ride, including a "service stabilitrack" message on the driver display. Truck is poorly maintained, and should be removed from service until these are addressed. I paid $150 for a 19 hour rental to go 100 miles and would like a refund due to the extremely poor experience.
David MeadenEmployees were friendly, helpful and made the whole process easy
William MasonThe gentleman that assisted me went out of his way to help. The only issue with this location is there is no way to drive around the building so you must be able to back a trailer.
Todd BREWERWe had never returned a trailer before where you checkin using your phone. It was easy and fast.
Rebecca RoseThe location was set to open at 8 am and I had my pick up time set for that. The staff arrived at 8:10. So many things were broken on the truck it is hard to even list but here are a few: right tire pressure listed as very low (not good), broken visor, broken parking brake, trash left in from previous renter, etc. I did not actually feel confident it would get us there and back safely but it did and for that I am relieved.
Robyn DennisThe personnel are horrible at this location. They give no assistance to customers.
Chandon AdamsThe lot is small. Very dangerous backing in and returning trailers. The owner offers no assurance. Doesn’t train customers in hookups. He was extremely rude when I had a hard time backing the trailer in.
Chandon AdamsMy experience was very positive. The people that I worked with were very friendly and professional.
Gary ArnoldVery old truck , very hard to start and drive
Thomas PathalilKizhakkethilBoth the gentleman I picked up from and the one I returned to were very pleasant. Would definitely recommend this U-hula location.
BRIAN MOONNothing to improve. Overall, great experience. Friendly, organized counter representative, easy after hour turn in service. Renting again in a few days for the leftover lingering stuff in the move. Uuugh... great location and nice people. Super convenient and cleanest truck Ive rented EVER! Thanks again!
APRYL PERKINSClean equipment in good working order. A key drop that accommodates the keys. General uhaul - don't confirm res and rate then not honor it.
Marc CohenRepresentative was friendly and they were knowledgeable and aware of the systems. They were very helpful in accepting the truck since the actual drop off location were full to capacity.
Rohit GoesAkshay was courteous and prompt at time of rental. East experience
Rick McDonaldAnswer the phone
Tracy HesterThis is for uhaul, after getting to my destination, wanted to drop off the 5x9 trailer at an uhaul place very close to my destination. The folks at that site were very helpful, but it was going to cost me over 400 dollars to drop it off there. I was a little disappointed that I had to bring back the empty trailer to the rented site.
Kenneth FoxxTruck was very old and making noise and as soon as we loaded the stuff engine light came on. seems like due to old engine and truck it was just trying to survive on roads. we were afraid if it stops in the middle of the road it will be too much problem for us.
Suraj ReddyIt took a long time to rent the trailer. I was not told that I would have to hookup the trailer myself (all other locations have hooked up the trailer for me).
CHARLES BARDWELLI love how conveniently located it is. But the parking lot is quite small and difficult to maneuver trailer. Super easy, quality trailer. Super easy process too. Quick and easy
zachary birdNA
ThomasR Fullardengine light on when i picked it up called to notify the gentleman said not to worry. Cab smelled if cigarettes and floor of the cargo area very sticky.
SUSAN MINEOThe service was awful, app didn’t work, charged for moving blankets not provided
Susan ConnerUnfortunately the person who rented the truck before us had not returned the truck so it affected our move by a couple hours. However the manager at Shell was nice & accommodating trying to get the truck to us ASAP.
Richard WilsonThe salesperson said I was lucky they did not have costumers at the gas station at the time, or he would not have been able to help me disconnect the trailer. I will not go back there again, because I could not do it by myself. I will make sure I go someplace that has a person readily available to assist me.
ANA MURATORITook over an hour. One person working at the gas station
David MELNICHUKThe service was fantastic. This is the 2nd time that I've used this location and they continue to exceed my expectation.
CATOLYN MERRIWEATHERVery great customer service
ASHLEY BOWENWas called 10 minutes before scheduled pick up to have location changed because there was not a truck of the correct size at the location I chose. I chose the original location because it advertised a guarantee my correct reserved truck would be available. I arrived at the new location and waited 45 minutes to finally get the truck, which was not swept out or cleaned. It was full of dirt, broken glass, and other debris in the back, and a phone case and plastic trash on the floor of the cab. They also did not have the correct number of moving blankets I requested online with my reservation (2 dozen reserved and was given a total of 5). The documented gas on my contract was higher than the actual gas in the truck, and when I notified the uhaul employee he said he would call to have the contract updated and that it was no issue. He later called me and told me to take a picture of the dashboard and let whoever I turned the truck in to know there was a discrepancy and show them the picture I took. I also asked about the advertised $50 credit from the truck guarantee online during the original booking and the phone call notifying me the truck was not available and was told it would be applied when I dropped the truck off. This did not happen and the original quoted price was still charged to my credit card with no discount.
STEVEN PATAFIO