Customer Reviews for Sheldon Shell
(U-Haul Neighborhood Dealer)

144 reviews

11203 Sheldon Rd   Tampa, FL 33626

(813) 264-5916

Office Hours

  • Mon-Sun: 7 am–11 pm

Services at this Location:

Contact Us

(813) 264-5916

11203 Sheldon Rd
Tampa, FL 33626

Services at this Location:

Office Hours

  • Mon-Sun: 7 am–11 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
4.0

LOVE the location-right around the corner from us & so convenient! The location offers so much from a convenient store, to a Subway, to a US Post Office. One stop shopping!

Dean C. 
Rating:
4.0

They need a better way than a cell phone to upload the driver's license. It took an extra 10 minutes for them to get it to take and then I had to enter the info myself and it didn't take that either. All the while I had movers waiting at my place to load! It should be ALOT quicker! The truck was in excellent condition and super easy to drive.

Tyler M. 
Rating:
5.0

Customer did not leave a comment.

Kirill K. 
Rating:
5.0

Customer did not leave a comment.

HARUN G. 
Rating:
5.0

Nothing, everything was excellent.

Will B. 
Rating:
5.0

Customer did not leave a comment.

Aleksa B. 
Rating:
5.0

The pick up was super easy. Staff inside Shell station very friendly and helpful

MaryAnn H. 
Rating:
1.0

Not renting from Sheldon Shell again. Tried to swindle me into a $400 move charge by changing my drop off location when I picked it up

Tyler W. 
Rating:
5.0

Service was excellent.

Emmanuel A. 
Rating:
5.0

The vehicle needed interior cleaning

Kathleen J. 
Rating:
5.0

Customer did not leave a comment.

Raul V. 
Rating:
5.0

The male sales rep was super friendly and helpful

Hans H. 
Rating:
5.0

The female attendant was SUPER friendly and patient with us

Hans H. 
Rating:
3.0

Truck was difficult to safely drive out of facility without damaging other vehicles.

Corie C. 
Rating:
5.0

They were very accommodating when I needed to keep the truck longer. Very friendly and quick.

Sara D. 
Rating:
5.0

Customer did not leave a comment.

Angel O. 
Rating:
3.0

The truck was given to me dirty and the starter was bad and almost did not make it back to location

Steven R. 
Rating:
2.0

The vehicle was incredibly destroyed and dirty. Good thing it only needed the vehicle for 15-20 miles to drive locally, as i wouldn't have felt safe driving it in a highway nor long distance. I also returned the vehicle with 1/4 gas, and now i am noticing that the receipt is showing i returned empty tank.

Janel C. 
Rating:
5.0

Customer did not leave a comment.

Alex D. 
Rating:
3.0

Customer did not leave a comment.

tom B. 
Rating:
5.0

Staff was very friendly and helpful. Process was easy Best experience I've ever had renting from U-Haul

David S. 
Rating:
5.0

The customer service there was fantastic.

Lilia L. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

Mark E W. 
Rating:
5.0

Customer did not leave a comment.

sudhakar K. 
Rating:
5.0

The location of the vehicle (the parking area for it) is confusing.

Linda A. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
3.0

Customer did not leave a comment.

Kirk B. 
Rating:
5.0

Customer did not leave a comment.

Solon M. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

MARIA ELENA O. 
Rating:
4.0

The customer service personnel were excellent and friendly. My only complaint is that I saw two roaches in the vehicle. I do not want my or anyone else's items infested by roaches.

George B. 
Rating:
1.0

Infested with roaches

emma H. 
Rating:
5.0

Very helpful and friendly.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

None

Jaimej T. 
Rating:
5.0

Customer did not leave a comment.

Don A. 
Rating:
4.0

Customer did not leave a comment.

Cynthia D. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Maritza A. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
3.0

Customer did not leave a comment.

Rudi A. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
4.0

No good U-haul check in/out sign visible. Had to ask where to drop off the trick

rudi A. 
Rating:
3.0

Customer did not leave a comment.

Beverly L. 
Rating:
5.0

Customer did not leave a comment.

Ingrid S. 
Rating:
5.0

super fast and easy

david W. 
Rating:
2.0

The young man who checked me in was a jerk.

Ray C. 
Rating:
3.0

Reserved for 2:00 pm. When I arrived for pick up was told that vehicle was not available. Had to wait.

Patricia W. 
Rating:
5.0

Customer did not leave a comment.

Dulce R. 
Rating:
5.0

Customer did not leave a comment.

Tasha P. 
Rating:
4.0

Customer did not leave a comment.

Edison H. 
Rating:
1.0

I would like a call back to discuss my experience with my rental! The person who I assume was the store manager taking care of my u -haul rental very rude and unprofessional!! It was close as becoming an altercation!! He had zero interest of helping me discuss my bill etc!! I WOULD NEVER RECOMMEND THIS U-HAUL STORE UNDER THIS PERSONS MANAGEMENT!! This store is representing u-haul…??? Bad news!!

Steven M. 
Rating:
1.0

Make sure you maintenance your vehicle so it doesn't break down on the next customer

hillary W. 
Rating:
2.0

I was overcharged for gas when I filled up the tank to the exact same spot it was when I picked it up. The receipt shows the tank was below 1/4 when I have a picture showing it was over 1/4 , this was the same location as the needle was when I picked it up. I was charge an extra $68.

Philip P. 
Rating:
4.0

It was a pretty simple process. The less contact with people with attitudes that we have to deal with the better.

bobby T. 
Rating:
5.0

Customer did not leave a comment.

Lori L. 
Rating:
5.0

Customer did not leave a comment.

TRUONG N. 
Rating:
3.0

Cashier who gave me the key wasn't very friendly.

Stacy C. 
Rating:
5.0

Customer did not leave a comment.

Sanjay H. 
Rating:
5.0

Your online check-in service is horrible; the clerks at the Shell station were absolutely wonderful!

Marjorie M. 
Rating:
4.0

not easy to fnd as U-Haul signs aren't easily visible, and both entrances to the parking at the rear had "do not enter" signs which was confusing.

David L. 
Rating:
5.0

The Shell Employee that assisted me with my rental went above and beyond. Great customer service and friendly.

Jason B. 
Rating:
4.0

Not much you guys got it right. Even with it being a gad station.

Dudley V. 
Rating:
1.0

It took 20 mins to check in, it's located at a gas station and the Uhaul business is maintenance off a old android phone. When the phone wouldn't work I was asked to step out of line 4 times to allow gas station customers to check out their items. I felt like I didn't matter at all.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

MaryAnne K. 
Rating:
1.0

There was a used condom in the cab and they charged me an extra day without noticing me first. When I called to dispute the charge they told me to call customer service.

Harold C. 
Rating:
5.0

Customer did not leave a comment.

peter Q. 
Rating:
5.0

If the cockpit was cleaner it would be great. But in general, the situation was not critical, it was not very dirty. However, the body definitely could have been cleaned better. Before using the machine, I had to sweep the floor there.

Ihor S. 
Rating:
3.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Bipul B. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

I cannot open my final receipt via your email. Please resend

Lisa G. 
Rating:
1.0

Customer did not leave a comment.

Luis G. 
Rating:
5.0

Customer did not leave a comment.

Anu P. 
Rating:
3.0

The usb ports/ cigarette lighter to plug in phone cords and the outlet did not work

Trampes W. 
Rating:
5.0

Customer did not leave a comment.

Heidi W. 
Rating:
3.0

Additional charges were applied without verification of gas Guage. Had to debate all the charges including the insurance, which I had declined. The rep at the gas station was not understanding or willing to listen.

Kaushal P. 
Rating:
3.0

I only drove the truck 5 miles but was charged for 42. The beginning mileage was incorrectly recorded on my contract, which I did not notice and of course have no way of proving. The truck needs a front end adjustment as it is difficult to keep on a straight line.

Stephen E. 
Rating:
5.0

Customer did not leave a comment.

Bobby R. 
Rating:
5.0

The team at Shell located Sheldon Rd. Are always super friendly and quick to help. I try to always rent from this team due to their superior service.

Boyd A. 
Rating:
4.0

Great service

ERLINDA A. 
Rating:
5.0

This was an easy online account rental. Very easy and smooth transaction.

Richard E. 
Rating:
5.0

Fix the UHaul app. The worst app I've ever used. Wasted over an hour of time between pick up and drop off. Tried to call for help, but it was over a half an hour wait and received help from the text chat (aka drop the key in the box, ignore the odometer and fuel and the app) quickly, but the app is terrible and would leave you stranded if it wasn't standard business hours.

Jeffrey N. 
Rating:
4.0

Na

Cara G. 
Rating:
5.0

Customer did not leave a comment.

WESLEY R. 
Rating:
5.0

Customer did not leave a comment.

MELISSA S. 
Rating:
5.0

Better signage.

JACKIE H. 
Rating:
2.0

My pickup time was 5:00 AM. However when I went there for online check-in and pick up, the system told me to come at 7:00 AM when the store opens. Secondly, the rental charges were doubled although I had returned the truck within 24 hours (14 hours). The experience with customer care is not so good either as I was waiting for over 1 hour before the call disconnected on its own.

Anjani K. 
Rating:
5.0

Customer did not leave a comment.

Gabriel O. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN L. 
Rating:
5.0

Customer did not leave a comment.

Alexis D. 
Rating:
3.0

There is no signage for U-Haul.

Cal J. 
Rating:
5.0

Customer did not leave a comment.

ALEX V. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW N. 
Rating:
5.0

Customer did not leave a comment.

Rebecca A. 
Rating:
5.0

Sheldon Shell was one of the best experiences I have had in regard to a UHual rental. Staff was super friendly and great customer service during the process.

ALBERT A. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top