El cliente no dejó un comentario.Barbara L.
Customer Reviews for Shelby Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Literally the worst experience I've had with U-Haul probably will not use them again website wasn't working right and people that tried to help couldn't and had to wait an extra day to get rental and just overall not good not happy about the situation but tried to make the best of itPaul B.
Self check-in with App worked great. Simple to use and efficient. Customer Service rep was great in allowing a much more convenient location to our final destination, one of the great perks with UHaul...many locations to choose from.ROGER H.
It was great working with Shelby Storage. I will be recommending all of my friends to use them.Sharlayne T.
Staff was great, the facility was well lit and clean.Brian C. | Overall Experience
El cliente no dejó un comentario.Robert S.
Amy here greatâ€¦uhaul as a company horrible. I will Not rent from uhaul again or recommend them to anyoneJONAH R.
When you have nothing and your going to lose everything like in a sewage flood we felt this place was the best we could get and they helped us when we were needing a unit same day as the flood. Sadly the rat bait was unaffective that they threw in our unit. Roaches & Rats were big especially in our unit. We did not have any cardboard etc luckily we had decent hard plastic totes in there. You couldnt go to the managers building to talk to someone from the inside unless by vehicle triggering door sensor and even if you wanted too.... We were told a manager of many would be on-site.....when we went by the small manager building there was a sign up that said "closed call this #"..... i understand the units are unconditioned but we also had the unit with a big dent near the side of it and on the panel above it. It was not a super bad place, but there are several rooms for improvement. Also improving their security cam system....i saw as little cams as possible and in my opinion it doesnt matter how cheap the location is but rather that their property is well in security for the units they do have occupied as that is another big factor people look at when needing a place to store their belongings.ANGELICA R. | Overall Experience
El cliente no dejó un comentario.JERALD D.
El cliente no dejó un comentario.bessie b. | Overall Experience
They are a wonderful and safe self storage company. I also found them convenient and they were patient with me when it came time for me to move my things when I got sick. Blessings!SHEILA H. | Overall Experience
I used to box to drop the keys offTEALIA D.
The folks there were great!BILL O.
NingunoLARRY H. | Overall Experience
Only used for a short time but had a smooth transaction..ROBERT C. | Overall Experience
Never had any problems place was nice staff was always very helpful. GraciasDIANE H. | Overall Experience
There were water damage on some of my boxes. I had a box with clothes and there were water damage on the box. I had to toss out the box due to strong smell of mold and mildred. There was a water leakage problem. I had to fight off a lot of spiders off my stuff before loading it on the truck. Sometimes access to the gate wasnt working. We had the storage for about 10 months.Joshua H. | Overall Experience
El cliente no dejó un comentario.Fredrick T.
El cliente no dejó un comentario.RUSSELL R.
El cliente no dejó un comentario.AMBER I. | Overall Experience
El cliente no dejó un comentario.Amy D.
They protected my stuff for 3 years. So thankful I was able to find this place when I needed it.brittany c. | Overall Experience
El cliente no dejó un comentario.Donald P. | Overall Experience
The only online check in and check out did not work on my phone for whatever reason. The contract never came through by email and none of the steps worked for checking in and checking out. The location and equipment and person helping were great, but the UHaul â€œcontactlessâ€ platform itself made things really extra stressful. It is not set up to work in more country locations where there is poor cell service. I was worried the whole time I would get an extra charge because I missed some step because none of the links worked like they should. Luckily the people working at the site were very helpful.Anna P.
Everything was great, would definitely use them again in the futureKevin B. | Overall Experience
The unit we had, had open rat replent on the floor of the unit. And our unit leaked water and we had stuff to get wet. And some items Ruined because of that.CYNTHIA L. | Overall Experience
Tabitha was friendly, informative and very professional when providing me with my storage unit. It is nice to have extra space sometimes that is clean and secure!! Definately have told people to use if needed. Thank you Tabitha for a great experience !donna w. | Overall Experience
It was a convenient and well maintained facility. It was a pleasure to rent from you all, never had any problems whatsoever. Thanks for courtesy! S.MOOSESteve M. | Overall Experience
This was not the location I scheduled to pickup from. I didn't realize that Uhaul had change the location to one where I had to drive a lot farther to pickup the truck. Uhaul should do a better job of getting the equipment where the customer scheduled pickup location.Guerry S.
El cliente no dejó un comentario.dean D.
El cliente no dejó un comentario.RAYNA W. | Overall Experience
Unit had rats in it that destroyed a lot of my things.YOLANDRA E. | Overall Experience
El cliente no dejó un comentario.INGRIN C.
El cliente no dejó un comentario.Joshua H.
El cliente no dejó un comentario.CHRISTINA C.
I would have liked a paper contract. I believe there was a typo in the email address and I never received the original contract.KIMBER L.
El cliente no dejó un comentario.ezekiel B.
El cliente no dejó un comentario.Jada M.
Super convenient for my location, wish I would have been able to use this location for my previous drop-off a few days prior. Rep was friendly and efficient. No hassle drop-off.ROGER H.
Tabitha provided everything I needed and more. I was very happy with her customer service. I will definitely recommend her and that UHAUL location to a friend.Erik M.
Please make sure you don't change our pickup location for our truck last minute.Danny Z.
El cliente no dejó un comentario.Brett W.
The storage area was very dirty and had rat feces and traps in it. It was a lot smaller than we thought also. We may end up getting a bigger one.James H. | Reservación
El cliente no dejó un comentario.wayne M.
El cliente no dejó un comentario.Heath G.
Very nice an cleanDavid H. | Reservación
when the customer updates their phone number with a customer service representative over the phone and on their account online as well it would help if you actually called the new number to tell them they have to drive to the middle of nowhere to pick up their equipment instead of where they originally thought they were supposed to go. then it would help if you didn't have to wait for 45 minutes for the computer to update after you already were put an hour behind because the lack of a phone call. then it would help if the truck wasn't parked on a hill when they Mark the fuel gauge so you don't run out of gas 2 miles down the road. And it would also help if the brakes actually worked and the thing didn't steer like a school bus. Next time I'll just use Penske. Even if it is more expensive.Brandon Q.
Everything was perfect. It is exactly what we need. No issues or concernsDonald and Mary G. | Reservación
Affordable and nice placeKatherine R. | Reservación
-John T. | Overall Experience
El cliente no dejó un comentario.SANJAY P.
El cliente no dejó un comentario.Meredith R.
Very helpful. Clean units.Privacy R. | First Impressions
El cliente no dejó un comentario.PAMELA W.
The receptionist was amazing and super friendly!Privacy R. | First Impressions
El cliente no dejó un comentario.John G.
Dropped off after hours, but received my accurate email receipt first thing the next morning.MEREDITH R.
El cliente no dejó un comentario.MICHAEL O.
U haul"s rates are too high. Personnel was great to work with !Edwin S.