The manager was very nice. Everything was simple and convenient. I will definitely use this service again!
Christine W
Customer Reviews for Shelby Pride Yard Barns
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only place I'll rent from. Just simple and she's a great person!
Dan HSandy was very courteous and professional. Recommended furniture pads and a dolly if I needed them. Look forward to using this location again. Thanks for serving The United States.. Merry Christmas.
Dan TExcellent system to rent, pickup and drop off thru the app and without need for human interface
CHRISTOPHER JThe woman working was extremely helpful. I was overcharged but not her fault. The system is the problem. Why do I have to pay for four days? Got the wrong trailer and finally got the right one and charged for both for four days.
Justin SPrice per mile is too high!
donna sThis whole UHAUL experience was not good. You make the customer do everything while the app guides you into frustration. You would think that technology would make things better but it hasn't. Communication and customer appreciation has been lost. It's just all automated drivel. Mobile app would hang and at times glitch out. It was frustrating, annoying, robotic and unpersonal.
Neil WShe's a very nice person. I've been there twice now.
Daniel HThe owner of the business was awesome! She was friendly and easily answered our questions.
Donna CThere is no clear place to put the keys what so ever. Luckily there was someone in this little shed that took them. There needs to be a clearly marked place or next time I'll leave the keys in the damn dirt. You want us to follow everything to a T but these locations half ass stuff that's okay. I'm the paying customer here. Get it together, because I'm about to make a second run on Monday. Like I said after hours if no one is there and no drop box can be found. I'll leave the keys in the damned truck if I have to. Figure it out.
Larry GBad service Equipment was not kept up to standard Attendant was 3 1/2 hrs late getting me on the rd
James WN/A
Beverly MEverything was fine. New Truck and service was perfect.
Terry EThis location does not have any extras. Like a dolly or blankets,......
Cheryl GThey didn’t even know that a truck was being dropped of. They didn’t even look at the truck while I was there. They never got out of their chair. They looked like I was interrupting their day.
David FNo Wi-Fi. I could not pick my rental up. I was ther over 1 1/2 hours.
mike bI am totally satisfied with the service.
Martin JThere's nothing to improve, Sandy was awesome! She was so patient and helpful.
Selena TThank you 🙏🏼
Megan Vshe was great to work with great lady
SHANE PRemodel the location
Tamara FThe location was fantastic, the lady there was super helpful, and she has the sweetest puppy dog.
Daniel CNothing. Everything went great and the lady was nice and helpful. I would recommend this place to anyone. Thank you
Brenda GGood overall experience with no surprises to costs or equipment. My only issue was driver leg room was very uncomfortable. Shaq would not be able to operate this van. Loss of a few inches in cargo area would be a welcome change.
Alfred AShe was a very nice person. Got us what we needed and on the road. Thanks again!
Daniel HSandy, the lady who ran the place, was GREAT!!! I will definitely use you again whenever the need may arise
William SThe Lady working there was very helpful!
George KThe place I dropped the truck off was a little confusing on parking but otherwise was an easy experience and the desk woman was nice but not very helpful when asking her questions.
Shelby CGood experience overall very friendly
MATTHEW MNothing. Easy to rent, the U-haul truck was great, easy to drive. Couldn't ask for more.
CHARLENE Mvery good experience
KRISHNAMURTHY DThey do well.
WILLIAM TExcellent service!
SHELLEY WI had to wait about 45 minutes for sandy to show up to give me the keys. The gentleman who was there was really nice but he had nothing to do with uhaul and hadn’t been trained to help me nor had the keys on him. Very poor first experience with uhaul.
Dakota BAll things regarding the truck that is rented, play, of course, the most important role in the customer's rental experience. But also is the experience provided by the U-Haul rental agent of which I thought was outstanding by Sandy there in Shelbyville, IN.
Cary WRunning lights were not working.
Warren RSandy is great. Nice and on time.
VICTOR HOnly issue that I had with this location is that when I went to pick up the trailer there was no one there. I called and they came right over within a few minutes. Wonderful to talk with the lady there that took care of me. Although the trailer was an older one it pulled extremely well, best trailer that I have ever towed from U-Haul.
John FThank god for this location, the lady stayed an hour and a half after the store was supposed to be closed on a sunday during the coronavirus. This lady was a savior as i was 5 hrs from home and stranded on the side of the road.
Kevin oN/A
Cary WI have used u haul before, but this was the very best experience ever. I would not go to any othervdealer. They are number one!
Dana MPoor trailer hitch hook-up knowledge per U-Haul specs.
STEVEN HWE have rented 3 car transports From 3 different places, in the last 3 weeks. Everyone of the places had problems with U-haul website. Even with doing the pre-checkout, it took close to an hour. The ratchet latches were rusty and the hooks were missing the rubber locks. Wheel Fender was hard to get out of the way.
MARK Zservice was great!
Frances BThere’s not even a proper office, just a cold shed. The truck was filthy and the front bumper heavily damaged.
Rick Wck out system is a little more complex than it needs to be. Were it not for the helpful agent at the site, Im not sure things would have gone as smoothly. Skip the picture taking at the end and everyone else's life will be easier!
Angela HIn location for return vehicle was no one onsite
Carlos FThere was no one there when we dropped off but that was okay since the online return was easy to use....the did give me a follow up call once they came in and were pleasant and thanked me for using them.
Kary B