Customer Reviews for Shelby Pride Yard Barns
(U-Haul Neighborhood Dealer)

95 reviews

537 E Hendricks St   Shelbyville, IN 46176

(317) 392-0650

Office Hours

  • Mon-Thur: 11 am–4 pm
  • Fri: 9 am–4 pm
  • Sat: 11 am–4 pm
  • Sun: 11 am–2 pm

Services at this Location:

Contact Us

(317) 392-0650

537 E Hendricks St
Shelbyville, IN 46176

Services at this Location:

Office Hours

  • Mon-Thur: 11 am–4 pm
  • Fri: 9 am–4 pm
  • Sat: 11 am–4 pm
  • Sun: 11 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The manager was very nice. Everything was simple and convenient. I will definitely use this service again!

Christine Warren 
Rating:
4.0

Customer did not leave a comment.

Jacob Linder 
Rating:
5.0

Only place I'll rent from. Just simple and she's a great person!

Dan Herbert 
Rating:
5.0

Sandy was very courteous and professional. Recommended furniture pads and a dolly if I needed them. Look forward to using this location again. Thanks for serving The United States.. Merry Christmas.

Dan Trolinder 
Rating:
4.0

Customer did not leave a comment.

Sarah Hutchinson 
Rating:
5.0

Excellent system to rent, pickup and drop off thru the app and without need for human interface

CHRISTOPHER JABLONSKY 
Rating:
4.0

The woman working was extremely helpful. I was overcharged but not her fault. The system is the problem. Why do I have to pay for four days? Got the wrong trailer and finally got the right one and charged for both for four days.

Justin Seals 
Rating:
3.0

Price per mile is too high!

donna sulgrove 
Rating:
3.0

Customer did not leave a comment.

blake knose 
Rating:
5.0

Customer did not leave a comment.

ABBEY FULTZ 
Rating:
3.0

This whole UHAUL experience was not good. You make the customer do everything while the app guides you into frustration. You would think that technology would make things better but it hasn't. Communication and customer appreciation has been lost. It's just all automated drivel. Mobile app would hang and at times glitch out. It was frustrating, annoying, robotic and unpersonal.

Neil Wasson 
Rating:
5.0

Customer did not leave a comment.

Nicholas Hartman 
Rating:
5.0

She's a very nice person. I've been there twice now.

Daniel Herbert 
Rating:
5.0

The owner of the business was awesome! She was friendly and easily answered our questions.

Donna Christian 
Rating:
3.0

There is no clear place to put the keys what so ever. Luckily there was someone in this little shed that took them. There needs to be a clearly marked place or next time I'll leave the keys in the damn dirt. You want us to follow everything to a T but these locations half ass stuff that's okay. I'm the paying customer here. Get it together, because I'm about to make a second run on Monday. Like I said after hours if no one is there and no drop box can be found. I'll leave the keys in the damned truck if I have to. Figure it out.

Larry George 
Rating:
3.0

Customer did not leave a comment.

Lindsey Carlton 
Rating:
2.0

Bad service Equipment was not kept up to standard Attendant was 3 1/2 hrs late getting me on the rd

James Webster 
Rating:
5.0

Customer did not leave a comment.

Colin shamley 
Rating:
5.0

Customer did not leave a comment.

Talmadge Pardue 
Rating:
5.0

N/A

Beverly McPeek 
Rating:
5.0

Everything was fine. New Truck and service was perfect.

Terry Esters 
Rating:
4.0

Customer did not leave a comment.

Luke Gatewood 
Rating:
3.0

This location does not have any extras. Like a dolly or blankets,......

Cheryl Garno-Foote 
Rating:
2.0

They didn’t even know that a truck was being dropped of. They didn’t even look at the truck while I was there. They never got out of their chair. They looked like I was interrupting their day.

David Ferry 
Rating:
1.0

No Wi-Fi. I could not pick my rental up. I was ther over 1 1/2 hours.

mike baker 
Rating:
3.0

Customer did not leave a comment.

Jon Swanson 
Rating:
5.0

Customer did not leave a comment.

Lynne Beck 
Rating:
5.0

I am totally satisfied with the service.

Martin Johnson 
Rating:
4.0

Customer did not leave a comment.

Darrell McCane 
Rating:
5.0

There's nothing to improve, Sandy was awesome! She was so patient and helpful.

Selena Timberlake 
Rating:
5.0

Customer did not leave a comment.

Donald Lutton 
Rating:
5.0

Thank you 🙏🏼

Megan Viveros 
Rating:
5.0

she was great to work with great lady

SHANE PIKE 
Rating:
5.0

Customer did not leave a comment.

Michael Julian 
Rating:
3.0

Customer did not leave a comment.

JOHN WAGNER 
Rating:
5.0

Customer did not leave a comment.

Bradford Erney 
Rating:
2.0

Remodel the location

Tamara Florez 
Rating:
4.0

The location was fantastic, the lady there was super helpful, and she has the sweetest puppy dog.

Daniel Cousley 
Rating:
5.0

Customer did not leave a comment.

Ellen Thunell 
Rating:
5.0

Nothing. Everything went great and the lady was nice and helpful. I would recommend this place to anyone. Thank you

Brenda Gossett 
Rating:
4.0

Customer did not leave a comment.

Joseph crafton 
Rating:
5.0

Good overall experience with no surprises to costs or equipment. My only issue was driver leg room was very uncomfortable. Shaq would not be able to operate this van. Loss of a few inches in cargo area would be a welcome change.

Alfred Alexander 
Rating:
5.0

Customer did not leave a comment.

JOSEPH KEY 
Rating:
5.0

She was a very nice person. Got us what we needed and on the road. Thanks again!

Daniel Herbert 
Rating:
5.0

Sandy, the lady who ran the place, was GREAT!!! I will definitely use you again whenever the need may arise

William Sipes 
Rating:
5.0

The Lady working there was very helpful!

George Kepley 
Rating:
3.0

The place I dropped the truck off was a little confusing on parking but otherwise was an easy experience and the desk woman was nice but not very helpful when asking her questions.

Shelby Crawford 
Rating:
5.0

Good experience overall very friendly

MATTHEW MATHIAS 
Rating:
5.0

Nothing. Easy to rent, the U-haul truck was great, easy to drive. Couldn't ask for more.

CHARLENE MERRILL 
Rating:
5.0

Customer did not leave a comment.

Trina Clements 
Rating:
5.0

Customer did not leave a comment.

KEVIN RILEY 
Rating:
5.0

Customer did not leave a comment.

Andrew Brant 
Rating:
5.0

Customer did not leave a comment.

Cory Dellinger 
Rating:
5.0

very good experience

KRISHNAMURTHY DEVARAJA CHITTA 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Batson 
Rating:
5.0

Customer did not leave a comment.

RONALD GRIFFIN 
Rating:
5.0

They do well.

WILLIAM TAYLOR 
Rating:
4.0

Customer did not leave a comment.

Jon Banks 
Rating:
3.0

Customer did not leave a comment.

Brian Paugh 
Rating:
5.0

Customer did not leave a comment.

Ruth Vazquez 
Rating:
3.0

Customer did not leave a comment.

Arlene Fontaine 
Rating:
5.0

Excellent service!

SHELLEY WILSON 
Rating:
1.0

I had to wait about 45 minutes for sandy to show up to give me the keys. The gentleman who was there was really nice but he had nothing to do with uhaul and hadn’t been trained to help me nor had the keys on him. Very poor first experience with uhaul.

Dakota Bickel 
Rating:
3.0

Customer did not leave a comment.

MARK GRAHAM 
Rating:
5.0

Customer did not leave a comment.

D Crosley 
Rating:
4.0

Customer did not leave a comment.

JAN JONES 
Rating:
5.0

All things regarding the truck that is rented, play, of course, the most important role in the customer's rental experience. But also is the experience provided by the U-Haul rental agent of which I thought was outstanding by Sandy there in Shelbyville, IN.

Cary Wollenweber 
Rating:
4.0

Customer did not leave a comment.

Carl Clapp 
Rating:
5.0

Customer did not leave a comment.

Dwight Waterman 
Rating:
5.0

Customer did not leave a comment.

MICHAEL RHODES 
Rating:
4.0

Customer did not leave a comment.

DENNIS GILLES 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER TACKABERRY 
Rating:
3.0

Running lights were not working.

Warren Robison 
Rating:
5.0

Customer did not leave a comment.

Christine Paunicka 
Rating:
5.0

Sandy is great. Nice and on time.

VICTOR HERNANDEZ HERNANDEZ 
Rating:
5.0

Only issue that I had with this location is that when I went to pick up the trailer there was no one there. I called and they came right over within a few minutes. Wonderful to talk with the lady there that took care of me. Although the trailer was an older one it pulled extremely well, best trailer that I have ever towed from U-Haul.

John Freeman 
Rating:
5.0

Customer did not leave a comment.

Melissa Walker 
Rating:
5.0

Customer did not leave a comment.

James Mccall 
Rating:
5.0

Thank god for this location, the lady stayed an hour and a half after the store was supposed to be closed on a sunday during the coronavirus. This lady was a savior as i was 5 hrs from home and stranded on the side of the road.

Kevin olson 
Rating:
5.0

Customer did not leave a comment.

zachary hatfield 
Rating:
3.0

N/A

Cary Wollenweber 
Rating:
5.0

I have used u haul before, but this was the very best experience ever. I would not go to any othervdealer. They are number one!

Dana Mckean 
Rating:
2.0

Poor trailer hitch hook-up knowledge per U-Haul specs.

STEVEN HILL 
Rating:
1.0

WE have rented 3 car transports From 3 different places, in the last 3 weeks. Everyone of the places had problems with U-haul website. Even with doing the pre-checkout, it took close to an hour. The ratchet latches were rusty and the hooks were missing the rubber locks. Wheel Fender was hard to get out of the way.

MARK ZOBEL 
Rating:
3.0

Customer did not leave a comment.

John Stephenson 
Rating:
5.0

service was great!

Frances Bergen 
Rating:
5.0

Customer did not leave a comment.

David Kuhn 
Rating:
2.0

There’s not even a proper office, just a cold shed. The truck was filthy and the front bumper heavily damaged.

Rick Whitfield 
Rating:
4.0

Customer did not leave a comment.

carl wright 
Rating:
3.0

Customer did not leave a comment.

RUSSELL GROSS 
Rating:
4.0

ck out system is a little more complex than it needs to be. Were it not for the helpful agent at the site, Im not sure things would have gone as smoothly. Skip the picture taking at the end and everyone else's life will be easier!

Angela Harvey 
Rating:
5.0

Customer did not leave a comment.

Jan Jones 
Rating:
3.0

In location for return vehicle was no one onsite

Carlos Febles 
Rating:
4.0

Customer did not leave a comment.

Jennifer Ebeyer 
Rating:
3.0

There was no one there when we dropped off but that was okay since the online return was easy to use....the did give me a follow up call once they came in and were pleasant and thanked me for using them.

Kary Bost 
No reviews have been submitted for this location.

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