Great place to rent from
Jerry Elkins
Customer Reviews for Shawnee Car Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The most friendly uhaul rental place I’ve ever gone to. Will definitely go there from now on.
Tim BaughmanReturned a few trucks here and will continue to if I need them.
Matthew HiggsIt's a very busy place but the people are very nice...
Jessica BayerNeed to keep them clean on the outside like the inside I washed and cleaned the inside of the one I used
randal rigginsThere was no problem everything went good
Jewell CaudillTop shelf service. Kudos!
FRANCIS CANDILOROJohn is an excellent person to do business with. Smooth transaction Kudos!
Francis CandiloroThey were great.
Ronald TurnerN/a
Bridgette BrownEverything is good with this dealer
Richard WathenEveryone at the Big Stone Gap Uhal was super helpful and welcoming. I would recommend these guys for rental, return and car care. A+ customer service location.
Sheila FontaineThis was a convenient place to return the trailer.
DAVID WOODINUhaul truck was very dirty when we got it
Ryan MullinsWas needing a auto transporter. Live in Johnson City TN so went to Roan St location. Check in person got mad because I paid in cash. Guy that hooked it up plug into wrong plug and blew the tail light fuse. He got mad unhooked it said my truck was tore up. I told him it prob a fuse. He called me a dumb ass. I sat there waited for refund. Another guy came out and had some abusive language. On top of that they shorted me 5 dollars. I changed fuse. Found trailer in Big Sone Gap Virginia. Hooked it up all lights were fine. I was a U Haul dealer 15 years ago and never treated anyone the way I was treated in Johnson City. Very vulger and rude.
CLYDE STEADMANGreat shop. I have known this John for many years
Bill HassNothing at all
APRILDAWN HORTONEstablishment was very friendly and helpful.
Terry PayneNo improvement needed.
James ShupeWhen I arrived at the location at the assigned appointment time, I was told to wait because they were working on a duelly truck. I was on a time limit but got it completed anyway. Overall, It went fairly smoothly and they gentleman was easy to talk to and deal with. Will use again and recommend to anyone needing a rental.
David DotsonThis location was very friendly and easy to work with. They had my equipment ready and I had a hassle free pick up.
Donavan TurnerEverything was great.
Michael KilgoreWe had a great experience at Shawnee Car Care, they have a wide selection of U-Hauls to choose from. Including car carriers, if you need one. Great staff and friendly service. We just needed to move some furniture from storage back home. It was needed local so one trip did it. Thanks SCC.
BRENDA BOLLINGNot so much a complaint about this specific location as it is about not being notified of the change in location. I had requested to be notified by email if there were any changes to my rental as I live in an area with no cell coverage. I arrive at the intended pickup location on time only to be told that my rental is actually an hour away (2 hour round trip). And not only is it an hour away but it doesn't even have all the equipment I had intended to rent. I am moving by myself and needed furniture dollys to help though I ended up having to use two computer chairs as replacements. Will be considering hiring actual movers through a different service in the future. Overall, very displeased with my experience with UHaul.
Jacob AgnerGreat place to do bussiness.
barry himlerWasn’t given the size truck requested so I had to rent another one to complete the move but other than that excellent service
robin morseGreat ?? ??????????
Robert KlingerPricing?? Was very high priced at the end
Debra CountsWaiting area could be better.
Alice EffnerGood guys. They are very helpful and obviously enjoy what they do. It's good to find a place like this.
Dale BaxleyThe ratchets on the trailer needs oiled very hard to use do to rust. The trailer was hooked up improper But I will take the blame for that I should have checked it my self. Lucky my truck was not damaged when loading the vehicle the trailer came unattached from the truck.
Rickey ChildressNo problem excellent service on both ends.
burley bentleyClean up the office.
BILL ERVINLocation was closed on the weekend.
Richard DavalosAll they have to rent are trailers. It’s a car repair shop that also rents uhauls so it’s not their first priority. The place is old and not well kept up and the staff are too busy with their main jobs to give quality service to the rental customers. It got the job done but wasn’t a great experience.
Shawn LockeMake sure the customer's schedule allows for the truck to be late. My rental truck was almost 3 hours late so I had to load in the rain. They did offer a bigger truck but I wasn't able to use it for what I was doing.
Vincent KraussI was originally supposed to pick up @ Kents Flooring in Jonesville, VA. I am taller & bigger than average & the cab of the 10 ft truck was too small but they walked me thru everything outside with the vehicle before we realized the cab was too small. This location just did paperwork, handed me keys & said its out back. Keep in mind I had a car hauler & no one came to guide me onto hauler or help me hook it up correctly. I'm also partially disabled & getting up & down to hook it up correctly is hard enough as is, This was my 1st time using such equipment as I would imagine is the case most times for most renters. They did come out & assist me after I went back in to ask for help but I don't think that should have been necessary. I would recommend it simply because its @ an auto shop so if there were a problem I'm sure they would most likely be able to help out.
charles parkerWe have dropped off at this location for years and they are always accomodating.
St Nicholas Catholic ChurchThe staff is very discourstey and they add things to your bill just to pad their pockets with extra money. I will never use this location nor will I ever get my vehicle fixed there. It is by far the worst service I have ever had.
Paul SmithWe waited over a hour just to get service we was asked 3 different times what we needed and we told each person and they said it will be just a min and each person that came in said that ended waiting over a hour just to get help...the office is absolutely disgusting they workers there are rude as hell and interupt you every 30 secs and righly irrated and pissed off ...the truck we rented was junk all you heard was the drive shalf rattling and a knocking ticking noise from the motor .... Honestly was scared to drive it
tiffany cantrell