Customer Reviews for Shawnee Car Care
(U-Haul Neighborhood Dealer)

190 reviews

320 Shawnee Ave E   Big Stone Gap, VA 24219

(276) 523-1794

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(276) 523-1794

320 Shawnee Ave E
Big Stone Gap, VA 24219

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great place to rent from

Jerry Elkins 
Rating:
5.0

The most friendly uhaul rental place I’ve ever gone to. Will definitely go there from now on.

Tim Baughman 
Rating:
5.0

Customer did not leave a comment.

ROSE DENNY 
Rating:
5.0

Returned a few trucks here and will continue to if I need them.

Matthew Higgs 
Rating:
5.0

Customer did not leave a comment.

Brianna Igo 
Rating:
4.0

Customer did not leave a comment.

Charles Blaine 
Rating:
5.0

It's a very busy place but the people are very nice...

Jessica Bayer 
Rating:
3.0

Need to keep them clean on the outside like the inside I washed and cleaned the inside of the one I used

randal riggins 
Rating:
5.0

Customer did not leave a comment.

EDGARPAUL ARWOOD 
Rating:
5.0

Customer did not leave a comment.

DEBRA BROWN 
Rating:
5.0

Customer did not leave a comment.

Joseph Akridge 
Rating:
3.0

Customer did not leave a comment.

Leta Kelley 
Rating:
3.0

Customer did not leave a comment.

Jay Dunaway 
Rating:
5.0

Customer did not leave a comment.

Yvonne Isom 
Rating:
5.0

There was no problem everything went good

Jewell Caudill 
Rating:
5.0

Top shelf service. Kudos!

FRANCIS CANDILORO 
Rating:
5.0

John is an excellent person to do business with. Smooth transaction Kudos!

Francis Candiloro 
Rating:
5.0

They were great.

Ronald Turner 
Rating:
5.0

Customer did not leave a comment.

Lori Rider 
Rating:
4.0

Customer did not leave a comment.

Larry Collier 
Rating:
5.0

N/a

Bridgette Brown 
Rating:
3.0

Everything is good with this dealer

Richard Wathen 
Rating:
5.0

Everyone at the Big Stone Gap Uhal was super helpful and welcoming. I would recommend these guys for rental, return and car care. A+ customer service location.

Sheila Fontaine 
Rating:
3.0

Customer did not leave a comment.

April Jones 
Rating:
5.0

Customer did not leave a comment.

Kim Mullins 
Rating:
3.0

This was a convenient place to return the trailer.

DAVID WOODIN 
Rating:
3.0

Customer did not leave a comment.

ROBERTA BOWMAN 
Rating:
5.0

Customer did not leave a comment.

Francis Candiloro 
Rating:
3.0

Uhaul truck was very dirty when we got it

Ryan Mullins 
Rating:
5.0

Customer did not leave a comment.

SANDRA TAYLOR 
Rating:
5.0

Was needing a auto transporter. Live in Johnson City TN so went to Roan St location. Check in person got mad because I paid in cash. Guy that hooked it up plug into wrong plug and blew the tail light fuse. He got mad unhooked it said my truck was tore up. I told him it prob a fuse. He called me a dumb ass. I sat there waited for refund. Another guy came out and had some abusive language. On top of that they shorted me 5 dollars. I changed fuse. Found trailer in Big Sone Gap Virginia. Hooked it up all lights were fine. I was a U Haul dealer 15 years ago and never treated anyone the way I was treated in Johnson City. Very vulger and rude.

CLYDE STEADMAN 
Rating:
5.0

Great shop. I have known this John for many years

Bill Hass 
Rating:
5.0

Customer did not leave a comment.

Stephen Cooper 
Rating:
5.0

Customer did not leave a comment.

Jane Carlton 
Rating:
5.0

Nothing at all

APRILDAWN HORTON 
Rating:
5.0

Customer did not leave a comment.

Sherrie Dalton 
Rating:
5.0

Customer did not leave a comment.

LISAMAE YOSE 
Rating:
5.0

Establishment was very friendly and helpful.

Terry Payne 
Rating:
5.0

Customer did not leave a comment.

ladiena Bowman 
Rating:
5.0

Customer did not leave a comment.

Ronald Turner 
Rating:
5.0

Customer did not leave a comment.

Dave Stallard 
Rating:
4.0

No improvement needed.

James Shupe 
Rating:
5.0

Customer did not leave a comment.

Donna Williams 
Rating:
5.0

Customer did not leave a comment.

Michelle Barker 
Rating:
3.0

When I arrived at the location at the assigned appointment time, I was told to wait because they were working on a duelly truck. I was on a time limit but got it completed anyway. Overall, It went fairly smoothly and they gentleman was easy to talk to and deal with. Will use again and recommend to anyone needing a rental.

David Dotson 
Rating:
5.0

This location was very friendly and easy to work with. They had my equipment ready and I had a hassle free pick up.

Donavan Turner 
Rating:
5.0

Everything was great.

Michael Kilgore 
Rating:
4.0

Customer did not leave a comment.

James Sturgill 
Rating:
5.0

We had a great experience at Shawnee Car Care, they have a wide selection of U-Hauls to choose from. Including car carriers, if you need one. Great staff and friendly service. We just needed to move some furniture from storage back home. It was needed local so one trip did it. Thanks SCC.

BRENDA BOLLING 
Rating:
5.0

Customer did not leave a comment.

Larry Clem 
Rating:
2.0

Not so much a complaint about this specific location as it is about not being notified of the change in location. I had requested to be notified by email if there were any changes to my rental as I live in an area with no cell coverage. I arrive at the intended pickup location on time only to be told that my rental is actually an hour away (2 hour round trip). And not only is it an hour away but it doesn't even have all the equipment I had intended to rent. I am moving by myself and needed furniture dollys to help though I ended up having to use two computer chairs as replacements. Will be considering hiring actual movers through a different service in the future. Overall, very displeased with my experience with UHaul.

Jacob Agner 
Rating:
5.0

Great place to do bussiness.

barry himler 
Rating:
4.0

Wasn’t given the size truck requested so I had to rent another one to complete the move but other than that excellent service

robin morse 
Rating:
5.0

Customer did not leave a comment.

david wheatley 
Rating:
5.0

Customer did not leave a comment.

Nicholas Taylor 
Rating:
5.0

Customer did not leave a comment.

Brandon Watts 
Rating:
5.0

Great ?? ??????????

Robert Klinger 
Rating:
3.0

Customer did not leave a comment.

Tina Christian 
Rating:
5.0

Pricing?? Was very high priced at the end

Debra Counts 
Rating:
5.0

Customer did not leave a comment.

Donnie Franklin 
Rating:
4.0

Customer did not leave a comment.

Jerome Dragun 
Rating:
5.0

Customer did not leave a comment.

dustin Mullins 
Rating:
5.0

Customer did not leave a comment.

Donnie Franklin 
Rating:
5.0

Customer did not leave a comment.

Rhett HASELL 
Rating:
5.0

Customer did not leave a comment.

Donnie Franklin 
Rating:
4.0

Customer did not leave a comment.

Dale Sliger 
Rating:
4.0

Waiting area could be better.

Alice Effner 
Rating:
4.0

Customer did not leave a comment.

Tabitha Newsom 
Rating:
5.0

Customer did not leave a comment.

Dale Baxley 
Rating:
5.0

Good guys. They are very helpful and obviously enjoy what they do. It's good to find a place like this.

Dale Baxley 
Rating:
4.0

Customer did not leave a comment.

maria dean 
Rating:
4.0

Customer did not leave a comment.

Ronnie Gardner 
Rating:
4.0

Customer did not leave a comment.

Patricia Baumgardner 
Rating:
5.0

The ratchets on the trailer needs oiled very hard to use do to rust. The trailer was hooked up improper But I will take the blame for that I should have checked it my self. Lucky my truck was not damaged when loading the vehicle the trailer came unattached from the truck.

Rickey Childress 
Rating:
5.0

Customer did not leave a comment.

peggy bates 
Rating:
5.0

No problem excellent service on both ends.

burley bentley 
Rating:
5.0

Customer did not leave a comment.

Cathy Vernon 
Rating:
5.0

Customer did not leave a comment.

Rick Meade 
Rating:
5.0

Clean up the office.

BILL ERVIN 
Rating:
5.0

Customer did not leave a comment.

Jennifer Derobertis 
Rating:
5.0

Customer did not leave a comment.

Carolyn Gilliam 
Rating:
4.0

Customer did not leave a comment.

DANIEL MASON 
Rating:
5.0

Customer did not leave a comment.

James W Tucker 
Rating:
2.0

Location was closed on the weekend.

Richard Davalos 
Rating:
2.0

All they have to rent are trailers. It’s a car repair shop that also rents uhauls so it’s not their first priority. The place is old and not well kept up and the staff are too busy with their main jobs to give quality service to the rental customers. It got the job done but wasn’t a great experience.

Shawn Locke 
Rating:
5.0

Customer did not leave a comment.

Tamara King 
Rating:
5.0

Customer did not leave a comment.

Tamara King 
Rating:
3.0

Make sure the customer's schedule allows for the truck to be late. My rental truck was almost 3 hours late so I had to load in the rain. They did offer a bigger truck but I wasn't able to use it for what I was doing.

Vincent Krauss 
Rating:
4.0

Customer did not leave a comment.

Michael Smith 
Rating:
4.0

Customer did not leave a comment.

Ronald Andrews 
Rating:
5.0

Customer did not leave a comment.

Terri Stewart 
Rating:
5.0

Customer did not leave a comment.

lisa yose 
Rating:
3.0

I was originally supposed to pick up @ Kents Flooring in Jonesville, VA. I am taller & bigger than average & the cab of the 10 ft truck was too small but they walked me thru everything outside with the vehicle before we realized the cab was too small. This location just did paperwork, handed me keys & said its out back. Keep in mind I had a car hauler & no one came to guide me onto hauler or help me hook it up correctly. I'm also partially disabled & getting up & down to hook it up correctly is hard enough as is, This was my 1st time using such equipment as I would imagine is the case most times for most renters. They did come out & assist me after I went back in to ask for help but I don't think that should have been necessary. I would recommend it simply because its @ an auto shop so if there were a problem I'm sure they would most likely be able to help out.

charles parker 
Rating:
5.0

We have dropped off at this location for years and they are always accomodating.

St Nicholas Catholic Church 
Rating:
5.0

Customer did not leave a comment.

Richard Price 
Rating:
5.0

Customer did not leave a comment.

Kayley Ashley 
Rating:
5.0

Customer did not leave a comment.

Dave Homire 
Rating:
5.0

Customer did not leave a comment.

peggy bates 
Rating:
1.0

The staff is very discourstey and they add things to your bill just to pad their pockets with extra money. I will never use this location nor will I ever get my vehicle fixed there. It is by far the worst service I have ever had.

Paul Smith 
Rating:
1.0

We waited over a hour just to get service we was asked 3 different times what we needed and we told each person and they said it will be just a min and each person that came in said that ended waiting over a hour just to get help...the office is absolutely disgusting they workers there are rude as hell and interupt you every 30 secs and righly irrated and pissed off ...the truck we rented was junk all you heard was the drive shalf rattling and a knocking ticking noise from the motor .... Honestly was scared to drive it

tiffany cantrell 
No reviews have been submitted for this location.

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