Customer Reviews for Shawnee Car Care
(U-Haul Neighborhood Dealer)

162 comentarios

320 Shawnee Ave E   Big Stone Gap, VA 24219

(276) 523-1794

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(276) 523-1794

320 Shawnee Ave E
Big Stone Gap, VA 24219

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
3.0

Uhaul truck was very dirty when we got it

Ryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA T. 
Clasificación:
5.0

Was needing a auto transporter. Live in Johnson City TN so went to Roan St location. Check in person got mad because I paid in cash. Guy that hooked it up plug into wrong plug and blew the tail light fuse. He got mad unhooked it said my truck was tore up. I told him it prob a fuse. He called me a dumb ass. I sat there waited for refund. Another guy came out and had some abusive language. On top of that they shorted me 5 dollars. I changed fuse. Found trailer in Big Sone Gap Virginia. Hooked it up all lights were fine. I was a U Haul dealer 15 years ago and never treated anyone the way I was treated in Johnson City. Very vulger and rude.

CLYDE S. 
Clasificación:
5.0

Great shop. I have known this John for many years

Bill H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane C. 
Clasificación:
5.0

Nothing at all

APRILDAWN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherrie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISAMAE Y. 
Clasificación:
5.0

Establishment was very friendly and helpful.

Terry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ladiena B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave S. 
Clasificación:
4.0

No improvement needed.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle B. 
Clasificación:
3.0

When I arrived at the location at the assigned appointment time, I was told to wait because they were working on a duelly truck. I was on a time limit but got it completed anyway. Overall, It went fairly smoothly and they gentleman was easy to talk to and deal with. Will use again and recommend to anyone needing a rental.

David D. 
Clasificación:
5.0

This location was very friendly and easy to work with. They had my equipment ready and I had a hassle free pick up.

Donavan T. 
Clasificación:
5.0

Everything was great.

Michael K. 
Clasificación:
4.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

We had a great experience at Shawnee Car Care, they have a wide selection of U-Hauls to choose from. Including car carriers, if you need one. Great staff and friendly service. We just needed to move some furniture from storage back home. It was needed local so one trip did it. Thanks SCC.

BRENDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry C. 
Clasificación:
2.0

Not so much a complaint about this specific location as it is about not being notified of the change in location. I had requested to be notified by email if there were any changes to my rental as I live in an area with no cell coverage. I arrive at the intended pickup location on time only to be told that my rental is actually an hour away (2 hour round trip). And not only is it an hour away but it doesn't even have all the equipment I had intended to rent. I am moving by myself and needed furniture dollys to help though I ended up having to use two computer chairs as replacements. Will be considering hiring actual movers through a different service in the future. Overall, very displeased with my experience with UHaul.

Jacob A. 
Clasificación:
5.0

Great place to do bussiness.

barry H. 
Clasificación:
4.0

Wasn't given the size truck requested so I had to rent another one to complete the move but other than that excellent service

robin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

david W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon W. 
Clasificación:
5.0

Great ?? ??????????

Robert K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tina C. 
Clasificación:
5.0

Pricing?? Was very high priced at the end

Debra C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnie F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerome D. 
Clasificación:
5.0

El cliente no dejó un comentario.

dustin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhett H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnie F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dale S. 
Clasificación:
4.0

Waiting area could be better.

Alice E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tabitha N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale B. 
Clasificación:
5.0

Good guys. They are very helpful and obviously enjoy what they do. It's good to find a place like this.

Dale B. 
Clasificación:
4.0

El cliente no dejó un comentario.

maria D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronnie G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia B. 
Clasificación:
5.0

The ratchets on the trailer needs oiled very hard to use do to rust. The trailer was hooked up improper But I will take the blame for that I should have checked it my self. Lucky my truck was not damaged when loading the vehicle the trailer came unattached from the truck.

Rickey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

peggy B. 
Clasificación:
5.0

No problem excellent service on both ends.

burley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick M. 
Clasificación:
5.0

Clean up the office.

BILL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn G. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W T. 
Clasificación:
2.0

Location was closed on the weekend.

Richard D. 
Clasificación:
2.0

All they have to rent are trailers. It's a car repair shop that also rents uhauls so it's not their first priority. The place is old and not well kept up and the staff are too busy with their main jobs to give quality service to the rental customers. It got the job done but wasn't a great experience.

Shawn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara K. 
Clasificación:
3.0

Make sure the customer's schedule allows for the truck to be late. My rental truck was almost 3 hours late so I had to load in the rain. They did offer a bigger truck but I wasn't able to use it for what I was doing.

Vincent K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri S. 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa Y. 
Clasificación:
3.0

I was originally supposed to pick up @ Kents Flooring in Jonesville, VA. I am taller & bigger than average & the cab of the 10 ft truck was too small but they walked me thru everything outside with the vehicle before we realized the cab was too small. This location just did paperwork, handed me keys & said its out back. Keep in mind I had a car hauler & no one came to guide me onto hauler or help me hook it up correctly. I'm also partially disabled & getting up & down to hook it up correctly is hard enough as is, This was my 1st time using such equipment as I would imagine is the case most times for most renters. They did come out & assist me after I went back in to ask for help but I don't think that should have been necessary. I would recommend it simply because its @ an auto shop so if there were a problem I'm sure they would most likely be able to help out.

charles P. 
Clasificación:
5.0

We have dropped off at this location for years and they are always accomodating.

St Nicholas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayley A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave H. 
Clasificación:
5.0

El cliente no dejó un comentario.

peggy B. 
Clasificación:
1.0

The staff is very discourstey and they add things to your bill just to pad their pockets with extra money. I will never use this location nor will I ever get my vehicle fixed there. It is by far the worst service I have ever had.

Paul S. 
Clasificación:
1.0

We waited over a hour just to get service we was asked 3 different times what we needed and we told each person and they said it will be just a min and each person that came in said that ended waiting over a hour just to get help...the office is absolutely disgusting they workers there are rude as hell and interupt you every 30 secs and righly irrated and pissed off ...the truck we rented was junk all you heard was the drive shalf rattling and a knocking ticking noise from the motor .... Honestly was scared to drive it

tiffany C. 
Clasificación:
5.0

Very nice people and easy to work with. Highly recommended

Lori F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cathy V. 
Clasificación:
3.0

El cliente no dejó un comentario.

glenda T. 
Clasificación:
5.0

they were friendly and helpful.. process here was quick and easy.

robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNIE S. 
Clasificación:
3.0

the truck was not cleaned well inside and ran rough

L B B. 
Clasificación:
5.0

El cliente no dejó un comentario.

millard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M. 
Clasificación:
5.0

I had no problem at all. Very pleasant. John in Big Stone Gap was AWESOME!!!!!!!

BILL E. 
Clasificación:
5.0

My reservation was not met on time. I have called twice about the $50 guarantee and I have still not received it and it has been almost a month.

Jeremy S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
5.0

Excellent customer service and the vehicle was well maintained.

sherry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

don A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
3.0

The only problem I had was that the truck wasn't there at 11 when I was supposed to pick it up. It was 1230 before I got it.because of this I ran out of time loading all of my stuff.

melisa J. 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia M. 
Clasificación:
5.0

It was a grage I Guess you expect it be messy

Herman S. 
Clasificación:
3.0

El cliente no dejó un comentario.

athina W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Crystal P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bobby B. 
Clasificación:
5.0

El cliente no dejó un comentario.

tim B. 
Clasificación:
3.0

no problem just a drop off

Walter I. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth H. 
Clasificación:
5.0

Truck wasn't available and the company made it right by offering a larger truck and quoted truck price. Very friendly and helpful. Great experience

Thomas J. 
Clasificación:
5.0

El cliente no dejó un comentario.

harriette A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Travis H. 
No se han enviado comentarios para esta ubicación.

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