Had to wait an hour for someone who knew what they were doing just to hand me a key. You shouldn't have someone running a store that doesn't speak English or know how to hand over a Uhaul truck key. I will never do business with this place again.Jason S.
Customer Reviews for Shawn Mart
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Kimberly B.
They have rude customer service. Charge me for more then My reservations was for.Valin A.
Had a 7am appointment to pick up. Agent didn't show up until 8:45am. Charged me insurance when I declined it. Didn't get a receipt or any paperwork until many hours after the rental. All this after 2 cancellations for unavailable trailers.David A.
Over charged.....I filled truck to the same level I received and requested a refund. I have photos of the gages and needed a phone# to forward and I getting no response. I will dispute on my CREDIT CARD that I tried to resolve this matter and no response. I'll never use UHAUL again. This is the 2nd time an over charged on billing was done and Had to ask for a REFUND.sherry F.
El cliente no dejó un comentario.LINDA B.
No attended to at the counter when I first arrived. The woman operating the gas station tried to give me the cell phone of the operator, it took me forever to get connected with him. He was out running errands and then eventually had to show up. Overall the transaction took way too long and the service felt inattentivekendeal M.
El cliente no dejó un comentario.Reginald Y.
I have not received my deposit back yetSheronda H.
El cliente no dejó un comentario.Richard W.
El cliente no dejó un comentario.Teresa B.
El cliente no dejó un comentario.christina D.
My son fixed radiator hose and put coolant in truck Saturday. We were loaded up and rolling when it popped off again. We lost about 2hours of daylight as we were broke down. Being put on hold was the worst part.Janice W.
This was my second time to rent from this location. This time was last minute after local to Brookhaven location did not call to cancel my reservation. Bob at Shawn Mart had one ready and was very fast at getting me back to Brookhaven to meet my movers I had scheduledCherrie M.
El cliente no dejó un comentario.basil F.
The service was good.lee W.
Was listed as a 24/7 pickup location but we were not able to pick up when we got there the business stated it opened at 8. There was no lockbox to retrieve a key. The gentleman stated we should've called ahead first. If it's confirmed why would we think we'd need to call?Raenelle F.
Poor customer service equipment not readyJerry B.
The person wouldn't give me printed receipts or directions.Ann H.
El cliente no dejó un comentario.jessie J.
El cliente no dejó un comentario.curtis J.
El cliente no dejó un comentario.douglas I.
El cliente no dejó un comentario.ESSENCE J.
El cliente no dejó un comentario.Ari L.
Best thing you could do is not let this location or these people have anything to do with your product. It's a nasty junky location. The people who run the store barely speak English and are probably the rudest people I've ever met. They were absolutely no help. I had to find and get the product myself with a representative over the phone. She was AMAZING!Austin D.
Very friendly and easy transaction.Jake R.
El cliente no dejó un comentario.mike O.
El cliente no dejó un comentario.Jason A.
El cliente no dejó un comentario.Richard W.
El cliente no dejó un comentario.Alma D.
El cliente no dejó un comentario.Louis F.
El cliente no dejó un comentario.Clarence L.
El cliente no dejó un comentario.Bill M.
El cliente no dejó un comentario.Sierra H.
El cliente no dejó un comentario.Carol P.
El cliente no dejó un comentario.carolyn J.
I arrived at the location about 10 mins prior to my reservation. I was told that the only person in the store didn't know how to complete the paperwork process. I had to wait for about 45 mins for someone else to arrive. Once he arrived he seemed annoyed. I finally got the process completed. I guess he never signed the trailer back in after i returned it the same night because I received a call from another guy 2 days later asking if I returned it back to the location. I stated yes the exact same night. This process wasn't as easy as I thought it would be. I will use another location next time.Leterica J.
El cliente no dejó un comentario.John T.
Get people that know what they are doing. Guy was more concerned with people on phone then the customer in front of him. Place stunk and he didn't help hooking up trailer. He took forever and didn't provided any paperwork.Nicole B.
The people at this location are incompetent. They gave me keys, no contract and said take the truck. I had to call 800 number as I left to pay and obtain insuranceJ S M.
El cliente no dejó un comentario.Dennis W.
Arrived 47 minutes past 12 noon to pick up the trailer. Was informed by the person working that the man that handles the uhaul rentals had already left. She stated she did not know how and that I would have to go across town to find the man that does. Finally, after speaking with customer service, I went back to the location, where she finally got him on the phone. He stated that he had just received my reservation earlier that morning, and obviously did not check. I was able to complete my reservation with him on the phone. So after two hours, I was finally able to get the trailer I reserved.William F.
Rude arrogant acted as if they had never accepted a trailer before did not give me a professional receipt i had to write it and she signed HORRIBLEMARY F.
El cliente no dejó un comentario.MARIE N.
El cliente no dejó un comentario.doug K.
El cliente no dejó un comentario.amos R.
My overall experience with u hauls corporate office was horrible they scheduled me pick up and did not have another location it was said is going to give me a $50 rebate but it's going to take 5 to 10 business days they took the money out of my account right away this is not right u Haul is very horrible to deal with but the location where I finally got my equipment the people there was polite and help me out but u haul.com sucksjohnnie R.
take the dealership away from this dealer....assinine, rude, service was "ZERO"....feel free to contact me for more information! worst experience ever with U Haul.....MICHAEL H.
If no other location here had equipment, it would have to do.JOE C.
Initially came to get truck at 1230 and was told to come back at 230. At 230, was asked to come back at 5 pm. I personally had to close the last order out in order to get my order processed. The three ladies in your Jackson, MS were particularly exceptional. They thought on their feet and still made the rental happen. The pick up location was in a word....TERRIBLE.Frederick Conner B.
El cliente no dejó un comentario.Drew M.
When I got there the man told me that uhaul was closed for the day at this location because he didn't know how to work the computer and no one else was there at the time to work it. Then after calling 3 different locations and waiting for an hour and a half the man got someone there to help me... then when I return the uhaul and only go over my milage by 6 miles and fill the tank up past what it was on when I got it . They decide to call me and tell me that I still owe 7 dollars and I am very upset about this and Don't want to use uhaul again.Rachelle Y.
First off, I was transferred to this location since the location closer to me was out of town (closed). I had to track down my transfer information (i.e., no email notification, call, etc.). When I went to pick-up, I had to wait over an hour for the "agent" to return to the location, then the location had no furniture pads, even though these had been ordered on the web reservation days earlier.KEITH M.
Have someone at the site that can assist you. I went to retrieve u-haul-- Bob not there, so I had to wait an hour & return to pick up u -haul.LAVOYCE B.
El cliente no dejó un comentario.ROBERT S.
The attendants were rude. There was no one there who could handle the reserved transaction. We had to wait until someone could come in to complete our reservation. Delayed an hour. Very very rude.Alma D.
Hours of operation are short and facility is not very clean. If customer reserves blankets there ought to be some blankets. Don't fail to update app in computer. Mine had wrong vehicle and I was charged for blankets I did not get and therefore did not have any to turn ini at destination. Juswt tend to business and be morfe professional.James T.
Owner was very unprofessional and somewhat rude!!!!!!Douglas S.
El cliente no dejó un comentario.STACY B.
Did not have the appliance hand truck as reserved. Also did not have all of the pads that were reserved. The truck had a major shimmy at speeds above 60mph which shook the mirrors so badly that they were unusable. Will not use UHaul again.ELIZABETH Y.
I waited over and hour to get truck, no one was there to even sign the truck to me! I had two guys I was paying to stand and wait.LARRY F.
Manager ultimately worked out all issues but quite a comedy of errors that cost me nearly a three hour wait. Most people would have just left with the very poor customer service.James C.
Close it downANGELA D.
El cliente no dejó un comentario.Sam G.
I had to wait 45 minutes to get my vehicle.chad K.
N/A GREAT JOBLINDA W.
El cliente no dejó un comentario.CLASSIC A.
El cliente no dejó un comentario.A J G.
El cliente no dejó un comentario.A J G.
El cliente no dejó un comentario.Jon B.
Was not contacted the night before as promised by U-Haul to confirm pick-up location. Therefore, went to requested location and they had nothing. Had to call the District Manager myself to find another location to pick up. Not professional at any level from not following up with my order to the personnel at either location in McComb.BERTHA R.
Reservation for 12 noon, I called said I will be there an hour late. Got there at 1 - truck was stuck in mud had to be towed out. Lady at counter didnt speak english and was very rude, said she cant help me her husband will come. I had to wait another 45 minutes. Horrible experience, delayed my whole moving day.JASON S.
El cliente no dejó un comentario.Henry N.
El cliente no dejó un comentario.DEADRA K.
walkboard didnt work. truck burned a lot of oilCONNER B.
i was told three different times to pick up my truck at the wrong times. i waited 8 hrs after driving an hour an a half. its not the locations fault its the way you guys handel your reservations. overall the product was great the reservation was handeled sub par.JAY D.
El cliente no dejó un comentario.marshall W.
Made arrangements with local facility to pick up at 8:00. They didn't show up until 9:00MATT M.
El cliente no dejó un comentario.CINDY M.
Uhauls should not be operated out of gas stations that use 90's laptops with 56k connection speeds. It takes a very long time. I don't feel confident in what I'm getting.JOSHUA S.
El cliente no dejó un comentario.TOMEKIA E.
El cliente no dejó un comentario.THOMAS J.
The reservation number promised a furniture dolly, wasn't available when I arrived for pick-up, also ashtray was filled with cigarettes. Oil light was coming on and off throughout the drive, but didn't cause any problems. Other than that, everything was fine, delivered as promisedJOHN C.
The person responsible , wasw not available, a relative was called to take care of the order, I had made reservation on line, also the rear tire had a big cut in it and could have blown, but was not taken care of . I would not recomend this location as a uhaul station.Larry M.
Had to drive 92 miles to pick up the uhaul, after being told I would only be driving 5 miles to the local uhaul dealer. Wasn't even notified I'd be driving 92 miles out of my way until 24 hours in advance. It was a huge pain. They also didn't have the truck size that I had requested.CHRISTOPHER S.
El cliente no dejó un comentario.ROBERT S.
El cliente no dejó un comentario.ADAM W.
El cliente no dejó un comentario.Adam W.
make sure that they get a reseat when they drog the u haule off and some help to park the equipement. in stead of being told to park it out there some where and make sure it is out of the drive way.====erma P.
I reserved pads and a dolly. There were noneJON S.
El cliente no dejó un comentario.Maurice T.
Odd tire kept going flat, otherwise ok.SABRINA H.
put a return time on contract.Robert L.
Raining when I picked up. No cover while hooking up. Bob the only one in the store so had to do it myself. That was not a problem, except for the rain.eric S.
Clean the back of the U-Haul, Did not help me check if break lights worked. My Reservation was not met twice. My U-Haul was a full 24Hrs Late.DAVID H.
My experience with Shawn Mart was great but my initial reservations were to pick up a uhaul in Starkville, MS on Friday and return it to Shawn Mart in McComb on Friday; my uhaul pickup location was made in Tupelo, MS 80 miles above Starkville. this can't be the best you can do. I saw many uhaul at locations along the interstate on my way to Starkville.TERRY B.
El cliente no dejó un comentario.AUSTIN B.
El cliente no dejó un comentario.ALAN D.
The truck I rented had poor head lights ( out of alignment ) Hi beam did not work. I also had a problem with my reservation, I had a print out of the size truck I reserved and corporate did not send the correct truck size to the dealer ship. Then they tried to make me think I was a fool. I didn't appreciate the way you handle your business. The local dealer was great. Corporate need to do a better job handling customers over the phone.CLAIRE C.