Customer Reviews for Shas Furniture
(U-Haul Neighborhood Dealer)

290 reviews

10191 Gratiot Ave   Detroit, MI 48213

(313) 449-8333

Office Hours

  • Mon-Sat: 11 am–6 pm
  • Sun: 12 pm–3 pm

Services at this Location:

Contact Us

(313) 449-8333

10191 Gratiot Ave
Detroit, MI 48213

Services at this Location:

Office Hours

  • Mon-Sat: 11 am–6 pm
  • Sun: 12 pm–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ivory Williams 
Rating:
5.0

By far my best experience with UHaul great attitude as opposed to my last transaction! Thank you!

LAMAR DEMETRI 
Rating:
1.0

I rented the uhaul it was 106 but it said it was 29 dollars i paid 15 for insurence it was less than a quarter tank of gas i only made 1 trip and dropped it back off to the uhaul place i did not get my deposit back and i had to pay them more money when i dropped it off at 12pm something is not adding up

dante campbell 
Rating:
4.0

No comment

Rachel Pita 
Rating:
5.0

Customer did not leave a comment.

Michelle jenkins 
Rating:
5.0

Customer did not leave a comment.

shanae baylor 
Rating:
5.0

Customer did not leave a comment.

Kellisha Davis 
Rating:
4.0

Customer did not leave a comment.

Glen Clark 
Rating:
4.0

All good.

Rachel Pita 
Rating:
5.0

Customer did not leave a comment.

Mohamad Erkole 
Rating:
3.0

Truck was real dirty no gas and couldn’t hit the freeway due to trans problems on the truck and still got charged

tyreese moore 
Rating:
5.0

Customer did not leave a comment.

latia bryant 
Rating:
5.0

Customer did not leave a comment.

Edward Sulton 
Rating:
5.0

Customer did not leave a comment.

Zackery Baldwin 
Rating:
5.0

Customer did not leave a comment.

Peter Toenjes 
Rating:
5.0

Great customer service and equipment

Karen Knox 
Rating:
5.0

Customer did not leave a comment.

luis valle 
Rating:
5.0

Yall had great customer service...

Mietta Jones 
Rating:
5.0

The lady that helped us was wonderful

nicole bonds 
Rating:
5.0

I definitely will like to thank staff at Shas furniture. There was a mistake on my bill and I was very difficult to deal with when I called. They maintained their professionalism and called customer care for me and resolved the matter in 3 minutes. I think Shar big time.

Meir Israel 
Rating:
4.0

Customer did not leave a comment.

Marion Richardson 
Rating:
5.0

Job well done

Kevin Howze 
Rating:
3.0

Customer did not leave a comment.

Hamp Riggins 
Rating:
5.0

No improvements needed. I give this location an A+

patricia barber 
Rating:
5.0

Customer did not leave a comment.

Cora Ellis 
Rating:
5.0

Customer did not leave a comment.

lyjuanda Wright 
Rating:
5.0

Customer did not leave a comment.

Michael Randle 
Rating:
5.0

Owner was very nice.

tonya carson 
Rating:
5.0

the customer representative,Sean & Kitta was so nice, courtesy, and helpful I will go back to them and recommend them.

Nancy hughes 
Rating:
5.0

Outstanding

Lavenia Brown 
Rating:
4.0

Customer did not leave a comment.

Elissa Cowans 
Rating:
1.0

The employee had a bad attitude

Diana Booker 
Rating:
5.0

Very Curtis and manageable. Management was very easy to work with and they answered all of my question.

Claude White 
Rating:
5.0

Send them there.

Shakitta Calloway 
Rating:
5.0

Excellent customer service...

MONETA MARIE 
Rating:
5.0

Customer did not leave a comment.

beth chilton 
Rating:
5.0

Customer did not leave a comment.

Dwayne F Muhammad 
Rating:
5.0

Very pleasant. Excellent customer service!

Gloria Crockett 
Rating:
5.0

Great service

Jamar Hilbert 
Rating:
5.0

Customer did not leave a comment.

Jasmine Butler 
Rating:
3.0

Hard to see from road. Very limited inventory but extremely friendly and helpful retailer. This location does not have any accessories for U-Haul Trucks or Trailers.

stephen Premo 
Rating:
4.0

This is my second time renting from this location and everything always goes well.

Stephanie Blue 
Rating:
5.0

Customer did not leave a comment.

curtuis sylvester 
Rating:
5.0

Excellent service. Very friendly folks

Kate McClaine 
Rating:
5.0

Customer did not leave a comment.

william hinton 
Rating:
5.0

None

Sean Lively 
Rating:
5.0

Everyone was nice

Shaun Woods 
Rating:
5.0

Great customer service. I am a standing customer in the future

Nivla Mcneece 
Rating:
5.0

Customer did not leave a comment.

Aaliyah Smith 
Rating:
2.0

Nothing was ready a the time requested. I asked for the next size up which I believe is a 15 inch truck. They added furniture dolly, utility daily, all essential things on my order that I never ordered. So overall service was very poor and I wasn’t really able to move everything like I should have been able to do.

Shryell Lowery 
Rating:
5.0

The attendant was a pleasure and I would definitely patronize this location again

Dionica Wheeler 
Rating:
5.0

Customer did not leave a comment.

laporshia lunn 
Rating:
5.0

Customer did not leave a comment.

Donna Thomas 
Rating:
5.0

Awesome experience

Erik Thomas 
Rating:
5.0

Customer did not leave a comment.

edward altman 
Rating:
4.0

The crew at the pick up location was helpful and friendly. The Mobil check out was slow and system did not respond or work corderly. This is my second time attempting to use this system and it is a waste of time to even try to use it.

Scott Sterner 
Rating:
5.0

Customer did not leave a comment.

Tomika Brown 
Rating:
5.0

Great staff, efficient check in / out, friendly atmosphere. Will rent from here again for sure!

David Mckowen 
Rating:
5.0

Amazing team at Sha’s. Best experience I have ever had with U-Haul. Hands down.

David McKowen 
Rating:
5.0

The team was very helpful, personable, yet professional. They had a very efficient process for renting the truck, and the prices were unbeatable.

Donna Coulter 
Rating:
5.0

Customer did not leave a comment.

Jonathon Piper 
Rating:
5.0

Customer did not leave a comment.

JOANNAYOLANDA WRIGHT 
Rating:
5.0

Customer did not leave a comment.

Evangeline Sumpter 
Rating:
4.0

Customer did not leave a comment.

Latecia Owens 
Rating:
3.0

Customer did not leave a comment.

shalon turner 
Rating:
1.0

Customer did not leave a comment.

Reginald Dawson 
Rating:
5.0

Customer did not leave a comment.

GARY CORNELL SMITH 
Rating:
5.0

Customer did not leave a comment.

TANITA SUNYA KENDRY 
Rating:
5.0

Customer did not leave a comment.

LATERESA BROOKS 
Rating:
5.0

Customer did not leave a comment.

WILLIAM SEIPEL 
Rating:
5.0

Customer did not leave a comment.

BETTY JEAN CONYOUS 
Rating:
3.0

After hour drop offs should be easier to do. After attempting to drop off the van key which was too big to put in the slot, I had to drop the key in the mailbox.

CHARYSMA DAIMYO MILES 
Rating:
5.0

Customer did not leave a comment.

BRIAN PATRICK SMITH 
Rating:
5.0

Customer did not leave a comment.

DEBORAH COLLEEN MILTON 
Rating:
5.0

Customer did not leave a comment.

MIAH MARI WALKER-TURNER 
Rating:
3.0

Very friendly no problems went smooth

Daniel Workman 
Rating:
5.0

Customer did not leave a comment.

SHAWN DIONELL LINDSEY 
Rating:
5.0

Customer did not leave a comment.

WILLIAM EDWARD BUFORD 
Rating:
2.0

Customer did not leave a comment.

marquise adeleye 
Rating:
5.0

Customer did not leave a comment.

SHAWN DIONELL LINDSEY 
Rating:
5.0

I see how they have 5 years with U haul. Professional, helpful,kind and knowledgeable. I would recommend this location to all my friends.

DEBORAH MILTON 
Rating:
3.0

Customer did not leave a comment.

KEVIN LAMONT FLEMING 
Rating:
3.0

Proactive communication regarding availability of requested equipment.

Todd Schneider 
Rating:
5.0

Customer did not leave a comment.

Destiny Gilbert 
Rating:
5.0

Customer did not leave a comment.

SHEILA DENISE SMITH 
Rating:
5.0

Customer did not leave a comment.

Lee Matthews 
Rating:
1.0

They were rude and very unprofessional they lied about my card being declined and cause me a whole days delay, I was moving from Michigan to Georgia. After leaving the pickup location

Walona Heath 
Rating:
5.0

Customer did not leave a comment.

MONIQUE CATRICE ADAMS 
Rating:
1.0

This place is horrible. They were so unprofessional, unorganized. They couldn't find the key. The rep didn't know what she was doing. The guy went outside and swept the truck out when we were trying to leave. It took 30 minutes when I had already reserved over the phone. The worst.

ANITA ELNORA ASKEW 
Rating:
5.0

Customer did not leave a comment.

EARL LEE COLEMAN 
Rating:
5.0

Customer did not leave a comment.

DOMENIQUE PATRIC CAMERON 
Rating:
1.0

The engine light on the truck was on, it was filthy on the inside, glass and water was in the box part of the truck. , and it smelled bad. I don't think I should be charged a cleaning fee because the truck was nasty when I picked it up. It was after hours so I couldn't speak to anyone. Even the key box didn't work with the original combination that was given. I had to call to get further instructions in the pouring rain. I will never rent from then again. They weren't my choice anyway. They were the only establishment that had the size I needed at the time.

Penelope M Johnson 
Rating:
5.0

Customer did not leave a comment.

MITCHELL NORMAN BURKE 
Rating:
5.0

Customer did not leave a comment.

DAVID H DILLEY 
Rating:
1.0

The associate was cocky and condescending. He commented that I parked the trailer to far down the street and he wasn't going to get it, then turn to my father and addressed him asking him to bring the trailer closer, although it was my reservation and my car. The location was shabby and unprofessional looking.

Karalyn Huey 
Rating:
5.0

You are just fine keep up the good work it been a pleasure to do business with you thank and have a good day Mr Payne

WILLIEJ PAYNE 
Rating:
5.0

Hey guy at the front desk was very polite

CLAUDIA ADELE COLLINS 
Rating:
5.0

He was nice and friendly

ANITHA NDABARUSHIMANA 
Rating:
5.0

Customer did not leave a comment.

ULYSSES BUCHANNA JORDAN 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Stuart 
No reviews have been submitted for this location.

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