Customer Reviews for Sharon Storage
(U-Haul Neighborhood Dealer)

75 reviews

10027 Hwy 31 E   Tyler, TX 75705

(903) 526-7560

Office Hours

  • Mon-Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(903) 526-7560

10027 Hwy 31 E
Tyler, TX 75705

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Wesley Stamps 
Rating:
5.0

Customer did not leave a comment.

Krystal Castle 
Rating:
5.0

Customer did not leave a comment.

Deborah DiLella 
Rating:
5.0

Customer did not leave a comment.

tameka taylor 
Rating:
5.0

excellent customer service

Alan Parolini 
Rating:
5.0

I tried to use the mobile app so I could pick the truck up early but after an hour and 1/2 with not getting it to work successfully and working with the online agent, I still had to go in and wait for them to open to assist with the rental. I love the concept of the app but it doesn't seem to be up to speed for regular use as of yet.

Roberta Mackerley 
Rating:
3.0

The location was in a rural area, with spotty internet service. The location was not manned by a live person on a Sunday. Therefore, I had to call for assistance with the online self-check-in process. However, the U-Haul representative patiently assisted me thru the process. I was able to successfully process the truck and trailer back in, lock the vehicle and trailer, and drop the keys off.

Ramona Marchand 
Rating:
5.0

Customer did not leave a comment.

Karlus Kincade 
Rating:
5.0

Great place to rent from, large unit, super friendly staff! Definitely recommend them and would use them again if the need arises.

Joe Rodriguez  |  Overall Experience 
Rating:
5.0

Very easy process to drop off.

Ella Richard 
Rating:
5.0

Customer did not leave a comment.

akram alkatatsheh 
Rating:
5.0

Customer did not leave a comment.

Scott Bryson 
Rating:
5.0

Customer did not leave a comment.

Auror ZUNIGA 
Rating:
3.0

They charged me a surcharge for fuel even though I brought the vehicle back with more fuel in it than where it started. I even have the receipt for the fuel I purchased.

Tommy Lewis 
Rating:
5.0

Customer did not leave a comment.

akram alkatatsheh 
Rating:
5.0

Customer did not leave a comment.

Philip Welch 
Rating:
5.0

Customer did not leave a comment.

Dan Mckee 
Rating:
4.0

Customer did not leave a comment.

Chase Bonner 
Rating:
5.0

Amazing and outstanding customer service. Thank you!!!

Rebecca Evans 
Rating:
5.0

Thank you

Anika Johnson  |  Overall Experience 
Rating:
5.0

Staff is GREAT! Very helpful.

scott gustafson  |  Overall Experience 
Rating:
1.0

I was sent the text to drop off the truck and the link sent me to the wrong address. Now I’m being charged for the extra miles. I went off their link cause I moved to a town I do not know. Their link took me on the completely different side of town.

Steven Dockery 
Rating:
5.0

The left brakelight has a short circuit, but otherwise everything was great.

Katina Mauldin-Lopez 
Rating:
1.0

I would have appreciated if they had actually updated their hours to let people know they were closed on the dropoff day I selected.

Hartley Coker 
Rating:
5.0

Customer did not leave a comment.

Hubert Shamlin 
Rating:
5.0

Customer did not leave a comment.

Charles Porter JR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Davis 
Rating:
3.0

Customer did not leave a comment.

Audrey Hawkins 
Rating:
5.0

The person there was great!

Marc Macrini 
Rating:
5.0

The person there was great and very hopeful

Marc Macrini 
Rating:
5.0

Sharon was super nice and very accommodating. She allowed us to drop the trailer after hours, and even left the jack so we could easily unlatch the trailer from the hitch. Keep up the good work.

Lori IvyGibbs 
Rating:
5.0

The lady at the location was very helpful and out going she helped me even though it was pouring raining would definitely rent from there again

Scott Adams 
Rating:
3.0

Staff very helpful, professional and kind.

David Bone 
Rating:
5.0

Customer did not leave a comment.

Rodney Heaney 
Rating:
5.0

Customer did not leave a comment.

Emerzon Pamintuan 
Rating:
5.0

Customer did not leave a comment.

Joshua Jacobi 
Rating:
4.0

Customer did not leave a comment.

Daniel Sztaba 
Rating:
5.0

They checked the trailer in Friday morning. I dropped the truck off after they closed. Since it was July 4 weekend, it didn't get signed in till Tue. But they back dated it and everything was great.

RICHARD KINSEY 
Rating:
5.0

Customer did not leave a comment.

John Wood 
Rating:
4.0

The rachet on the auto transport was faulty but the staff at Sharon Storage (Stacey and Kim) were very helpful in getting me another auto transport at a different location although it was out of my way, I appreciatd their kindness. However, my experience upon delivery of the auto transport and truck to my final location was not pleasant. I was accused of not returning the equipment to a certain location, although I informed the staff at the pick up location that I would return the equipments at a location closest to me at my final location. While the staff at Sharon Storage was very kind and helpful, my overall experience was horrible. I had a leaky valve during the trip and poor customer service when I called in to report the leak. I had to wait over an hour for someone to return my call.

KEITHA PETERS 
Rating:
4.0

Customer did not leave a comment.

Patrick Wood 
Rating:
3.0

Customer did not leave a comment.

Delois Vinson 
Rating:
5.0

They were so helpful in a crunch.

VICKIE MELTON 
Rating:
5.0

The best uhaul rental I’ve used. Sharon Storage was helpful in renting a trailer and setting up for travel. Several suggestions for loading the trailer and making sure the trailer was safe and Not damaged.

MARK CALLAWAY 
Rating:
5.0

Great place! Great people!

Randell Farley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Pieper 
Rating:
5.0

Customer did not leave a comment.

PAULINO VALLE 
Rating:
5.0

Customer did not leave a comment.

RICHARD COTHREN 
Rating:
5.0

Customer did not leave a comment.

ROSHARDE WILSON 
Rating:
5.0

Outstanding customer service!!

J CLAMON 
Rating:
4.0

Customer did not leave a comment.

Patrick Leech 
Rating:
5.0

Service was excellent. Thank you!

chakeva smith 
Rating:
5.0

Customer did not leave a comment.

ROBERT HAGAR 
Rating:
1.0

I had damage to my front bumper when reversing my car off of the tow. I submitted a claim to have this covered. The woman who was there had never removed a car from a car tow and I believe if someone was there who was more experienced then I would have no damage. She was very nice and helpful, but as long as everything is covered then I’m okay.

GEORGE LANDMESSER 
Rating:
5.0

Amazing place and an amazing worker!!!

JEFFREY BROWN 
Rating:
5.0

Customer did not leave a comment.

MIRICALE RAY 
Rating:
4.0

Signage for location

danita everett 
Rating:
4.0

The truck had not been swept out or cleaned on pick up. Also, it was not full of fuel as was said at pick up. It was at 7/8. So I ended up having to put out more money than I should have on fuel as I topped it off before returning it. The reps were excellent tho.

chrystal lynas 
Rating:
4.0

Customer did not leave a comment.

EUGENE SUMPTER 
Rating:
3.0

The location was convenient to where I was in the area. However, I experienced technological issues with the check-in process during the return of the truck after hours (around 7PM) on 7/12/2021. We were at the location outside (in the dark and being bitten by mosquitoes) for more than an hour and a half (after parking the truck) trying endlessly to complete the online process via cell phone, but was having extreme technical difficulty with the process completing. I made several calls to U-Haul for assistance and was able to connect over the phone with someone on multiple occasions, but as soon as they said they needed to transfer me, the call would disconnect or drop at that time. I then had to call again, stay on hold at least another 30 to 45 minutes before I was able to get someone else to assist me. None the less, I was disconnected again when a different person who answered said they were transferring me to someone that could assist me. After making a 3rd attempt and explaining my frustration with the process not completing on our cell phones (we tried several cell phones several times - following the directions provided), and having been hung up on during transfers twice, the young lady who answered was very helpful. She apologized for my frustrating experience with the after hours return truck process and the disconnected calls. She stated she was putting notes on my account that I was returning my vehicle a day early, safely parked the truck, locked it and put gas back into the truck before dropping off the key into the drop box. I also called the number posted at the location and left a voice mail message of my drop off time, name and contact number. I called the following day to U-Haul to ensure everything was completed and it was informed it was. Parking was convenient at this location. The truck performed very well.

RAMONA MARCHAND 
Rating:
5.0

Customer did not leave a comment.

Paul Watts 
Rating:
5.0

Customer did not leave a comment.

Paul Watts 
Rating:
5.0

Customer did not leave a comment.

Bryan White 
Rating:
5.0

Customer did not leave a comment.

Rexanne Russell 
Rating:
4.0

Customer did not leave a comment.

Brandi Minter 
Rating:
5.0

Very fast and easy process. Even gives you the option to sell check in trailer to avoid contact with others due to COVID-19.

DEANDREA MARQUIS HORDGE 
Rating:
5.0

Customer did not leave a comment.

Allen Dunn 
Rating:
5.0

No recommendations, the staff was very friendly, professional, and knowledgeable on what to do. I called them a few days before arriving and they gave me pin point advice that Worked out perfectly. Nothing much to improve here.

RONALD LEE 
Rating:
5.0

Good service

JACKIE NGUYEN 
Rating:
5.0

Customer did not leave a comment.

Whitney Woodard 
Rating:
5.0

Due to COVID-19 I had no interaction with anyone other than over the phone. However, this may have actually simplified the procedure so all went well.

Charles Marsh 
Rating:
5.0

Customer did not leave a comment.

Brad Vincent 
Rating:
5.0

Customer did not leave a comment.

OLAYINKA OYEFESO 
Rating:
5.0

Great Service and large parking lot to maneuver trucks and trailers. Storage facility is secure with onsite management.

Jeff Cummings 
Rating:
3.0

Have people during working hours , i was expecting to find people working there regular schedule 8-5, but I really appreciate that a person in charge came to help me after business hours.

sonia montes te oca 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top