Customer Reviews for Shantinique Records Inc
(U-Haul Neighborhood Dealer)

255 reviews

8933 Harper Ave   Detroit, MI 48213

(313) 882-5223

Office Hours

  • Mon-Sat: 11:30 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(313) 882-5223

8933 Harper Ave
Detroit, MI 48213

Services at this Location:

Office Hours

  • Mon-Sat: 11:30 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

mstafa w 
Rating:
5.0

Is everything was okay

Robert B 
Rating:
5.0

Best customer service experience I’ve had in my many years doing business with U-Haul. This neighborhood dealer is phenomenal and a model business for satellite locations! I don’t imagine I’ll go anywhere anywhere else moving forward.

Terrance W 
Rating:
5.0

Very friendly and accommodating. Felt like renting from family.

Mykhel-Tamiym Y 
Rating:
5.0

Good customer service nice friendly people

CORNELIUS W 
Rating:
5.0

This site was amazing !!! The lady was very kind as well as Mr Tingwald !!! I feel that I made great choices as far as where I picked up and dropped off.

noemi c 
Rating:
5.0

The agent was very efficient and exceeded my expectations. The severe weather threw things off. But they handled my concerns with care.

Delores C 
Rating:
4.0

Customer did not leave a comment.

Corie C 
Rating:
5.0

Customer did not leave a comment.

Abdulrahman A 
Rating:
5.0

Ones that assisted me w/rental were friendly, polite and helpful.

jackie g 
Rating:
5.0

Customer did not leave a comment.

jackie g 
Rating:
5.0

Customer did not leave a comment.

Charity M 
Rating:
5.0

Customer did not leave a comment.

maxine w 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

Great customer service‼️

DESHAUNDA S 
Rating:
4.0

Customer did not leave a comment.

Kemaria S 
Rating:
5.0

Nothing

jarrell y 
Rating:
5.0

Customer did not leave a comment.

Annette S 
Rating:
4.0

Nothing keep up the good work 💯

terry d 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G 
Rating:
5.0

Customer did not leave a comment.

Fred K 
Rating:
5.0

Customer did not leave a comment.

Tracey J 
Rating:
1.0

Customer did not leave a comment.

Juwan T 
Rating:
5.0

Customer did not leave a comment.

Tracey J 
Rating:
5.0

Customer did not leave a comment.

PAMELA A 
Rating:
1.0

Customer did not leave a comment.

Michelle D 
Rating:
5.0

Loud muffler

Gregory M 
Rating:
4.0

I appreciate the customer service, very patient

jonathan t 
Rating:
5.0

Customer did not leave a comment.

Charmaine S 
Rating:
5.0

Customer did not leave a comment.

Sandria S 
Rating:
5.0

Customer did not leave a comment.

Kenya M 
Rating:
5.0

I believe the Shantinique Records owner's, are dedicated to excellence, at customer service !

KEVIN F 
Rating:
5.0

Please let people know that the mileage rates go up on the weekends.

Jessica M 
Rating:
5.0

Customer did not leave a comment.

michelle s 
Rating:
1.0

They tried to scam me with the mileage I drove they tried to say I drove 168 miles when I drove only about 20 miles total I only went downtown and to my home. I was accused of driving to Toledo. I will be filing a fraud complaint with the state of Michigan Dana Nessel will handle. He is too old to comprehend your IPhone tracks your every move. So don’t ever rent anything from this place.

Kimberly C 
Rating:
5.0

Customer did not leave a comment.

Danielle R 
Rating:
4.0

Customer did not leave a comment.

Sandria S 
Rating:
3.0

Your online checkin experience needs work. You should pre-validate a person for pickup when they reserve instead of dropping the surprise on them while they’re standing in the cold and snow and then have them stand there for 10 minutes waiting for approval.

Joshua L 
Rating:
5.0

They are very nice and kind and sweet people

glen s 
Rating:
2.0

They did not know answers to my questions that involved the uhaul truck & the process. Uhual could be in better shape

Daysha D 
Rating:
3.0

Customer did not leave a comment.

CHRISTINE D 
Rating:
4.0

Nothing. Service was good

Lorenza B 
Rating:
5.0

The UHaul online instructions for picking up the truck when the location was closed did not agree with where the ignition key was actually located. I had to reschedule the pickup for when the location was open and the owners were very helpful. Also it would be helpful to put an ice/snow scrapper in the truck in the winter.

GARY R 
Rating:
5.0

Customer did not leave a comment.

Dwayne M 
Rating:
4.0

Customer did not leave a comment.

vincent C 
Rating:
5.0

No

Wanda C 
Rating:
5.0

Customer did not leave a comment.

Perrin G 
Rating:
4.0

Customer did not leave a comment.

dorethea m 
Rating:
5.0

Customer did not leave a comment.

Dunya W 
Rating:
3.0

truck was 2 gallons low on coolant truck didn’t drive well. The average rating is because like 95% of uhaul locations in southeast michigan the equipment is in fair to poor condition the employees don’t care, nobody has any clue what’s going on and that’s someone else’s job is the answer you get.

JEREMY R 
Rating:
2.0

- I paid for 24 moving blankets but there was only one bag of 6 blankets in the truck, I saw the bag so I thought they're all in there and didn't dispute that during pick-up - I couldn't pick up the truck through the website and had to call customer service and install the app - drop off instructions were confusing, I was expecting to take pictures of the dash, but it just told me to drop off the key, I called customer service and was told that there was an error in the website and that's why I got those instructions. I think the instructions could be more clear about why I'm not asked to take pictures

Armin B 
Rating:
3.0

Customer did not leave a comment.

Evan B 
Rating:
5.0

Customer did not leave a comment.

Darryl W 
Rating:
5.0

Customer did not leave a comment.

Maxine W 
Rating:
5.0

Nothing.

wayne C 
Rating:
1.0

The truck did not have rear lights for night driving and the breaks were terrible. Truck should have not been on the road.

Charletta R 
Rating:
5.0

They we’re very helpful and everything was great

Arland P 
Rating:
5.0

Customer did not leave a comment.

Anna K 
Rating:
5.0

The truck wasn’t inspected before I received it, so I was blamed for graffiti that wasn’t done when I received the truck. Thank God I had purchased insurance

karen h 
Rating:
5.0

Very friendly and helpful. Great location and easy to work with.

Timothy B 
Rating:
5.0

The truck needs work

glenda k 
Rating:
5.0

Customer did not leave a comment.

Shameka Y 
Rating:
5.0

Customer did not leave a comment.

Renetta F 
Rating:
3.0

Customer did not leave a comment.

Cheryl F 
Rating:
2.0

Don't overcharge for gas and open earlier.

Lawnda B 
Rating:
5.0

Customer did not leave a comment.

james s 
Rating:
5.0

Excellent customer service. I really needed a truck for an emergency situation and they were wonderful.

diamond a 
Rating:
5.0

Customer did not leave a comment.

MIchael K 
Rating:
5.0

Customer did not leave a comment.

Rachel W 
Rating:
1.0

The location is in a bad area and customer service is Terrible!!

Teonna S 
Rating:
5.0

Customer did not leave a comment.

Lisa G 
Rating:
3.0

Customer did not leave a comment.

Mark F 
Rating:
4.0

Very nice and always looking to help other.

CHANTA R 
Rating:
5.0

Customer did not leave a comment.

LaToya B 
Rating:
4.0

Make sure it has gas ,Had to put gas in which was 60$ and I bought it back with more gas.

Francetta J 
Rating:
5.0

Great friendly and efficient customer service best experience Renton a uhaul will definitely use service in the future and recommend to others.

Charles L 
Rating:
5.0

Customer did not leave a comment.

Bernadette H 
Rating:
3.0

Everytime I rent from Shantinique's on Harper & McClellan I'm always being charged extra for something, when I know good & well the Uhaul rental is always clean & well maintained. I put the gas back where it's supposed to be at & don't go over my mileage. If I go through a regular Uhaul store I'm never over charged. When I use these off brand stores I get charged extra. This time around I'm not even being told why I'm getting charged extra, as I requested to be updated when I checked the rental in after hours. I never received an email or telephone call from them afterwards. When I got there to get my rental it wasn't even ready. They had to re-enter my info in the computer THREE TIMES to make my rental ready, & I'd already gone online the night before to reserve my rental. And they want to charge me extra?? No thank you. Not very professional at all.

jamie a 
Rating:
5.0

Customer did not leave a comment.

TATE O 
Rating:
5.0

Customer did not leave a comment.

Tawanza B 
Rating:
5.0

Customer did not leave a comment.

Tawanza B 
Rating:
5.0

Customer did not leave a comment.

Pamela G 
Rating:
1.0

The owner is very rude

Markeith H 
Rating:
5.0

Customer did not leave a comment.

Sherrod E 
Rating:
2.0

The service was horrible. I reserved the vehicle in advance. Uploaded all the necessary documents. Conformation number received process completed. Go to pickup the vehicle and was told I had to complete the entire process again for their records. The lady that waited on me says it won't accept my information. She repeated the entire process again. I told her I did all this online she said she could see that????????. So now the husband comes and erases everything and says we'll start over (3rd time). Then he says the system is down so he can't process my credit card. I did all this online why why why. The purpose of me doing all this online was so I would not have to spend this wasted hour doing this at the location 😒 SMH.

Rachel P 
Rating:
5.0

Customer did not leave a comment.

Gloria K 
Rating:
5.0

Customer did not leave a comment.

Stephanie H 
Rating:
5.0

The people who run this operation take great pride in their business. They provide excellent service.

Jeff C 
Rating:
1.0

The owner locked my car inside their gates. So I was unable to drive home which was an hour away. This is unacceptable I didn't even get a courtesy call before closing! They are also closed on Sundays! This is not ok.

Richard F 
Rating:
1.0

An employee was using my credit card info for Lyfts and doordashes smh! Had to cancel it out and get a new card which was such a big inconvenience.

Laverne B 
Rating:
5.0

Customer did not leave a comment.

Ja-Rod P 
Rating:
1.0

Customer did not leave a comment.

William V 
Rating:
5.0

Customer did not leave a comment.

Ebene D 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
1.0

Customer did not leave a comment.

Armed K 
Rating:
5.0

Customer did not leave a comment.

Devante H 
Rating:
3.0

Customer did not leave a comment.

Sanetta G 
Rating:
4.0

The first location, on Baltimore Street where I had reserved a truck, did not have a truck available but no one bothered to call me beforehand. I was re-routed to another location on Harper Avenue. This took additional gas and time and money.

Gregory H 
Rating:
3.0

Customer did not leave a comment.

Amanda B 
Rating:
5.0

Good service

Suhel A 
No reviews have been submitted for this location.

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