The experience was horrible. Picked up the UHUAL at 7 with 23 miles til empty. There was a huge wooden dresser in the back of the UHUAL that I didn't discover until after 10 pm which means the location was closed so no way to notify. So no one checked the UHUAL before I got it. And I had to personally find the UHUAL because the desk person was too pretty to get his hair wet. Dropped the UHUAL off at a quarter of a tank and was somehow over charged. When I inquired about my refund I was told that it wasn't going to be distributed because gas wasn't at right location. NEVER RECOMMEND AND WILL BE LETTING MY FAMILY MEMBERS KNOW TO PASS THE WORD AROUND BEING I LIVE 6 hrs away and chose this dump as my assistance.
CELIA S
Customer Reviews for SES Smart Extended Stay
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The car hauler is very handy!
DAVID MNot charge people for gas when they bring it back with the same amount of gas as when you get it like they did me
RANDOLPH MNice to have a uhaul on this side of town
Basil MMake sure the person knows exactly where the location is by talking to them in addition to email and text. I'm still waiting for my compensation for towing to a different city
Joanna MShe rented out the truck before the time was up and we needed it for another day. They only had 1 truck. Couldn't they have referred them to the other one in Beckley?
VALERIE TVery good professional staff
Jawad KThis location staff does not know much about the trucks or the trailers. I inquired as to what size ball I needed for the trailer and they had no clue. When paying for the rental, I was asked by the female cashier if I could hook it up myself. Luckily some fellow showed up from inside and helped me get the trailer attached. I'm not sure if I would ever recommend or use this site ever ever again.
Timothy Hnothing
Virginia BDidn’t come to see if we filled truck up he didn’t check the truck out he didn’t like where we parked it wanted us to move it not nice at all besides that it was great
Sue T