Customer Reviews for Sentry Self Storage Deerfield
(U-Haul Neighborhood Dealer)

285 reviews

545 S Federal Hwy   Deerfield Beach, FL 33441

(954) 421-1881

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 9 am–2 pm

Services at this Location:

Contact Us

(954) 421-1881

545 S Federal Hwy
Deerfield Beach, FL 33441

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 9 am–2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing totally satisfied thank you 😊

TINA L 
Rating:
5.0

Customer did not leave a comment.

Charlene M 
Rating:
5.0

Customer service was very good

Giovani G 
Rating:
5.0

Customer did not leave a comment.

Lindsay S 
Rating:
5.0

Gear shit needs to be checked out.

john m 
Rating:
5.0

Customer did not leave a comment.

Tracy b 
Rating:
5.0

My truck made shifting into reverse difficult. It would go into park or neutral, but by-pass reverse without lighting up the shift indicator. I finally made it work.

Larry N 
Rating:
5.0

Customer did not leave a comment.

julian p 
Rating:
5.0

Excellent from the white glove customer service to Vehicle and storage unit. I am very happy. Thank you (SENTRY STORAGE UNIT- Rep: Ethan) thanks for you help. Shawn

Dushawant C 
Rating:
5.0

Customer did not leave a comment.

Kevin D 
Rating:
5.0

Very nice and reliable.

Katy F 
Rating:
4.0

Customer did not leave a comment.

Orandel E 
Rating:
5.0

absolutely fantastic customer service at the front desk. She was amazing!

Danielle G 
Rating:
3.0

I paid for a dolly that was never in the truck.

Madeline A 
Rating:
5.0

Make sure the window washer fluid is full.

Robert R 
Rating:
5.0

Customer did not leave a comment.

Hossain D 
Rating:
5.0

Both reps I met (while picking up and dropping off) were very pleasant, professional and helpful. You don’t find this much any more in customer service. It was a pleasure booking with this location. Thank you.

Debra C 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Customer did not leave a comment.

Shelly L 
Rating:
5.0

Great staff and well communicative keep it up

Benito F 
Rating:
5.0

Excellent service and customer service but if you don’t mind, can I get the billing number?

PRETRINA D 
Rating:
5.0

i HAVE TO SAY THAT FROM MY FIRST CALL TO THE STORE ( AMBER) WAS SUPER PLEASANT AND VERY KNOWLEDGABLE AND THEN THE RETURN OF THE RENTAL THE FOLLOWING DAY THE GENTLEMAN THAT CHECKED ME IN WAS AS GREAT AS AMBER ( i FORGOT HIS NAME ) i HAVE ALSO HAVE A RENTAL UNIT TOO SO LET'S SEE HOW THAT SIDE OF MY TRANSACTION WITH SENTRY GOES !! HAPPY HOLIDAYS TO ALL

Bonnie S 
Rating:
4.0

Customer did not leave a comment.

Stanley W 
Rating:
4.0

Very fast in and out... easy dropoff and is super fair for the purpose!

Andre M 
Rating:
5.0

Customer did not leave a comment.

Lamiae B 
Rating:
5.0

Customer did not leave a comment.

Benjamin H 
Rating:
5.0

Customer did not leave a comment.

Bonnie K 
Rating:
3.0

The van was dirty beer cans n substance baggy not clean

Joseph V 
Rating:
5.0

Customer did not leave a comment.

Dana M 
Rating:
5.0

Put an air freshener in the rental. Mine smelled like cattle.

Gabriel M 
Rating:
5.0

Customer did not leave a comment.

Johanna D 
Rating:
5.0

Customer did not leave a comment.

Manuel E 
Rating:
5.0

Customer did not leave a comment.

Jon c 
Rating:
4.0

The offer of trucks are very pour

Jose G 
Rating:
5.0

The mobile app did not allow me to complete my return. It needs to work.

Brent I 
Rating:
5.0

Customer did not leave a comment.

Louis D 
Rating:
5.0

Maybe a wash for the outside of the truck, but it's not necessary. I have rented from UHaul in the Ft Lauderdale area many times at different locations, this was by far the cleanest, well organized facility with the most knowledgeable and pleasant crew I have experienced.

Robert S 
Rating:
5.0

Personnel work very helpful

Catherine G 
Rating:
5.0

The staff is excellent, friendly, and most helpful!! Great customer service.

eleanor r 
Rating:
2.0

Customer did not leave a comment.

Luis A 
Rating:
3.0

Customer did not leave a comment.

Lise M 
Rating:
5.0

Couldn’t have been a better rental experience, robert was great !

John G 
Rating:
4.0

More options of vehicles vehicle

HUMBERTO B 
Rating:
5.0

Customer did not leave a comment.

lourdes f 
Rating:
5.0

AC fan was broken Windshield was very dirty

Agenor C 
Rating:
5.0

Excellent customer service at this location!

John C 
Rating:
5.0

Customer did not leave a comment.

beverly c 
Rating:
5.0

The customer service was phenomenal. The staff was so nice when I went to purchase boxes and supplies that I returned to that location a few days later to rent a truck for the move.

kari f 
Rating:
5.0

Fast, with a reservation online it all went smooth. Staff very polite and efficient. Highly recommended

Luciana M 
Rating:
5.0

Customer did not leave a comment.

Kevin L 
Rating:
5.0

Customer did not leave a comment.

Steven R 
Rating:
5.0

Very helpful staff

Robert B 
Rating:
3.0

Tow strap frayed n broke during drive. Appeared dry rotted

BRIAN S 
Rating:
5.0

Customer did not leave a comment.

Richard M 
Rating:
5.0

Employees are fantastic. Very friendly and helpful!

John C 
Rating:
3.0

Clean the truck before next use. Provide better instructions for checking out on internet after hours. Extend hours beyond 2:00 on weekend.

Judith S 
Rating:
4.0

Customer did not leave a comment.

paul s 
Rating:
5.0

The air conditioner in the truck seem to be in and out so that was the inconvenience specially in the florida weather , Britney was amazing from the moment I spoke and made the reservation

Clara M 
Rating:
4.0

Customer did not leave a comment.

ELISIO R 
Rating:
5.0

Customer did not leave a comment.

Daniela S 
Rating:
5.0

Need a clean up inside and out but very good service.

Carole B 
Rating:
5.0

Great job uhaul thanks again for being there when things get hard!

luis c 
Rating:
5.0

Customer did not leave a comment.

Frank C 
Rating:
5.0

No comments at this time

JEROME H 
Rating:
5.0

Anna Rojas at traffic control was extremely helpful and productive in finding a solution for us. Amazing employee.

GUSTAVO B 
Rating:
1.0

the ruck had no gas, oil light kept coming on, seat belt didnt function properly, didnt know if I would make it to my destination and back within the 10 miles. TERRIBLE Experience

CHRISTA B 
Rating:
5.0

Customer did not leave a comment.

Richard M 
Rating:
5.0

Customer did not leave a comment.

GYORGY A 
Rating:
5.0

Customer did not leave a comment.

ISAIAS S 
Rating:
5.0

Nothing at this location. Everyone and everything is effective, efficient and the employees go out of their way to help. My best experience at a storage facility and I had many...thumbs up👍

PATRICIA L 
Rating:
5.0

Customer did not leave a comment.

MURILO R 
Rating:
4.0

First location did not have my truck. Had to go further away from my destination. Which caused me to go extra miles.

MICHAEL P 
Rating:
1.0

I was given a brand new van that was not safe to drive (equipment number BE3173F) from Sentry Storage in Deerfield Beach, FL. I was told I had to return the van to the same location. I advised the agent I had to be at a specific location 35 miles away by 4p. He insisted I had to return. The van. By the time I got into a different vehicle it was 28 minutes to my destination time. I missed my deadline and had To return the next day causing double mileage. As I Speke with the agent, someone should be held accountable for placing me in a unsafe vehicle which could have caused serious damage. Later I found out the brand new van had a faulty power steering. I was told by the agent to call UHaul's 800 number. I did and spoke with another representative. She mentioned someone from management will return my call within 72 hours. That was Monday, December 20, 2021. It is now Wednesday, December 29, 2021 and I have not received a call back. UHaul and Sentry Storage along with their representative, without remorse or sympathy) was careless and have refused to be held accountable for placing me in a potentially dangerous vehicle. Also, The truck they gave me was out of alignment. Apparently, No one checks to make sure these vehicles are safe, but will push on a customer their insurance. I was double charged for mileage due to the negligence of UHaul and Sentry Storage.

KAREN G 
Rating:
5.0

Customer did not leave a comment.

Jason T 
Rating:
5.0

Best service i had

robert l 
Rating:
5.0

Customer did not leave a comment.

JAMIE D 
Rating:
5.0

Excelente Customer service. And I was Surprised By the High sanitation Practices they do!

Rosa P 
Rating:
5.0

The young lady the helped me was very professional.

Robert K 
Rating:
5.0

Very friendly and knowledgable

Amy R 
Rating:
5.0

Customer did not leave a comment.

DMITRI M 
Rating:
5.0

Customer did not leave a comment.

Irving S 
Rating:
1.0

Customer did not leave a comment.

RISHA N 
Rating:
4.0

Customer did not leave a comment.

TONI S 
Rating:
5.0

Customer did not leave a comment.

GINA D 
Rating:
5.0

Brittany is the best!!!

CHARMAINE A 
Rating:
5.0

Robert at Sentry Storage, where I rented the U haul truck was extremely professional, knowledgeable and friendly.

MICHAEL L 
Rating:
5.0

Really, nothing. The young gentleman had everything prepared, just sign and go.

CLINTON M 
Rating:
5.0

Convenient and customer service was friendly and quick...

KIMBERLY D 
Rating:
5.0

Roger was great

Lanette W 
Rating:
1.0

I gave feedback by phone and had a terrible experience. I’ve never experienced such rudeness and have been in customer service most of my life. Appalling. Still waiting to hear back.

CARLY W 
Rating:
5.0

Customer did not leave a comment.

rex h 
Rating:
5.0

Because the manager absolutely went the extra mile to deliver the best customer service possible, any potential problems or issues were avoided. She is a valuable member of your team & I am privileged to do business with Sentry because of her great efforts!

Sandra L 
Rating:
4.0

Customer did not leave a comment.

dominique d 
Rating:
3.0

They had a hard time knowing my drop off location. Did not have plastic wrap and did not have any of the additional equipment pre ordered. Did not notify me in advance.

MATTHEW D 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G 
Rating:
5.0

Customer did not leave a comment.

nicolette m 
Rating:
5.0

Customer did not leave a comment.

Lisa W 
Rating:
4.0

back of truck wasn't that clean. check in and drop off were quick.

Phillip K 
Rating:
3.0

The customer service representative I dealt with was extremely rude. She asked me for an estimate time I would have the vehicle and I said 2-3 hours. When I came back in 2 1/2 hours she said I was late and would be charged a late return fee. I never gave her an end time but just an estimate. She was unwilling to work with me and just said “call Uhaul it’s not my problem”. She then got on her personal cell phone and was texting people and said “you can leave now”. I don’t know her name because she didn’t tell me nor did she have a name badge on. I can tell you what she looked like though. When looking at my bill it was definitely more than it should have been.

Nicole H 
Rating:
5.0

Customer did not leave a comment.

Patrick S 
No reviews have been submitted for this location.

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