Customer Reviews for Sentinel Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

My pick up location had gotten changed, which was fine. I understood the reason why, but I was told I’d have the U-Haul for another 24hrs for free for the changed but when I went to pick up my truck there wasn’t any mention of that in the file at all. Additionally, there were some website issues that kept causing the site to crash and the woman helping me at sentinel storage was being nice and patient she definitely gets five stars however the U-Haul customer service representative that had picked up when I had called to see if there was something going on with the site had an attitude towards the woman helping me which I did not appreciate yet. I got to the location almost thirty minutes before my pick up time and because of the site constantly crashing I didn’t actually get the U-Haul until about 45 minutes after my reservation time which put my whole move back an hour.

Rating:

5.0

Everything was perfect

Rating:

5.0

Absolutely love the service through Sentinel Self-Storage and I'd go through them again to rent a U-Haul. The truck I rented was clean, but it had the check engine light on, which made me nervous to operate it (even though the U-Haul maintenance team said it was a minor issue & had released it to be driven again after previous repairs), and I reserved a utility dolly, which wasn't actually available on the morning I arrived to pick up my truck. But, to reiterate, these ISSUES were WITH the U-HAUL reservation side of my experience and do NOT reflect poorly on/WITH my experience at SENTINEL.

Rating:

5.0

great customer service nice place

Rating:

3.0

My issues are not with the pick up or drop off locations. My issues are with corporate and their lack of ability to manage their logistics and deliver on the agreements. You wasted my time. Failed to follow up on the promised discounts, and I’m not interested in continuing to pursue an equitable solution since what was promised was never delivered. I will avoid doing business with U-Haul in the future.

Rating:

5.0

Timothy was very accommodating.

Rating:

2.0

The cargo van I picked up was not clean, inside or out. it was full of animal hair all over the front seats and all over the cargo area. It had not been cleaned since the last customer rented it. I had to use my leaf blower to blow out clusters of animal hair. It looked like someone had transported a load of Alpaca's or dogs with long white hair. And it smelled of animals too. The customer kind of trashed a relatively new cargo van.

Rating:

5.0

Great customer service

Rating:

5.0

Nothing, everything was GREAT ..

Rating:

2.0

Management could be more familiar with Uhaul vehicles: Do they have a spare tire? Are the tires adequately inflated? Etc. Also, I waited more than 30 minutes on your contact line before hanging up.

Rating:

5.0

Have nothing to add. Tim was such a professional. Keep up the great work.

Rating:

3.0

Update open time to 9:30 am for reservations. Store does not open until 9:30 am but reservation was booked for 9:00 am.

Rating:

2.0

First, let a customer know if they have been redirected to another pickup location before arriving at the location where the reservation was placed. Then don't give a customer a vehicle with a low tire and tell them to go to the gas station to get air. When paying by the hour and by the mile, that is very poor customer service.

Rating:

5.0

Willingness of the stass to help

Rating:

4.0

Easy enough drop off, doesn't make sense why it wasn't at the uhaul location down the street

Rating:

4.0

U-Haul didn’t have the correct opening time for pickup. Luckily it was only 30 minutes later than we hoped to pickup and someone was there a bit early. Polite staff, did not have blankets ready for us but did grab a bag from the back when we brought it up.

Rating:

5.0

To be clear: The location was great! It was the truck that was a problem, but didn’t figure that out until driving and drop off, and there isn’t a block to message these issues. The truck has problems with a loose wire or something, hitting bumps would result in flashing a warning light for the ABS, momentarily drop power to the radio, and sometimes throw a battery warning. The truck also would randomly downshift into low gear at 50+ MPH on the highway, causing the engine to rev over redline and uncontrollably slowing the truck significantly at highway speeds.

Rating:

3.0

This location was fine but U-haul management is so difficult to deal with! Scheduling was a nightmare and they messed up my reservation and were hard to get a hold of. I had multiple different U-haul people contacting me about my reservation and double crossing themselves and confusing me.

Rating:

1.0

I would go out of my way to tell people never to go to this location. I was lied to by an employee and when another employee called headquarters for guidance on how to handle proration of equipment that I was required to return during prime moving hours she was told there was no probation. I was told there was a proration I had a vehicle up until 3:45. However I was told I had to return it at 11 o’clock due to maintenance. I did mention the other location down the road and I thought they were one in the same. I didn’t realize that they were two separate places and this is the only vehicle that this company had. But the point is I was to be refunded part of my money because I was returning it early morning. I needed it from 11 to 345. I have such distain for dishonesty, and that’s what I found with this company lying to me and also trying to upsell me when I was there. I will make a point to let my customers know when they move do not go to this U-Haul. Try any other U-Haul but not this particular outlet! I am a local real estate agent so I talk to people about moving all day long!

Rating:

2.0

Horrific lighting. No signage as to where to park. The entrance is not obvious and is completely dark at night. This location desperately needs better lighting and signage.

Rating:

4.0

I won’t be recommending U-Haul to anyone.

Rating:

3.0

My scheduled pickup time was 9am but the location didn't open until 9:30, so I had to wait to get the key. I request furniture and utility dollies but didn't receive any. The storage facility was nice enough to loan me one if theirs, but I will be contacting uhaul about getting my money back for the ones they did not provide.

Rating:

4.0

Quick and easy process. Was in and out in a few minutes. Not much small talk from emoloyees

Rating:

1.0

Not grading the location (employees were all helpful) but rather U-haul and the app. While billed as a time saver it simply does not work. Multiple issues with images not receiving on the back end means what should have taken 10 minutes took an hour. Furthermore, I requested a pick up from a U-haul storefront i have used in the past but the booked location was some independent storage facility on the same road about a half mile away. Even the employees at the U-haul storefront I was searching for the truck at believed i was in the correct location- meaning even more time lost. After 20+ years, many in town moves, cross state moves with hired moving help and in town truck rentals for convenience this was by far the worst experience i have ever endured. I and am torn about whether to EVER use U-haul again.

Rating:

3.0

Only dropped off the vehicle after hours. Convenient location and easy to find.

Rating:

5.0

My only issue is that my drop off location was changed and I was not notified until we had picked up the u-haul. I called the next morning and had it changed back to my original drop off. Everyone was very polite though.

Rating:

5.0

Awesome service and location!

Rating:

5.0

The entire process was quick, efficient and they are very friendly!!

Rating:

5.0

The staff was very helpful, accommodating, and courteous. Yes, I would recommend Sentinel Self Storage U-Haul.

Rating:

5.0

Keep the staff they were wonderful and very helpful.

Rating:

5.0

Service was A+++

Rating:

5.0

Excellent service, quick rental. I saw someone was complaining about how long it took to get in and out when they rented but this was NOT the case in our rental. We reserved online, picked up the uhaul van, and were in/out in less than ten minutes both ways. The van was in great condition and we were overall very happy.

Rating:

5.0

From start to finish our experience was perfect. The staff was frirndly and extremely efficient. Whenever we need to rent you can be sure we will be back and we will tell our friends. Thank you!!

Rating:

5.0

Mileage charge seemed high, but I haven’t rented in a while.

Rating:

5.0

Katie was Great to deal with. Excellent service!!!