I was not given dolly's in my truck despite having rented them out and being charged the amount for them. I received a receipt today with the charges for the appliances still present, despite having messaged them to make sure I would get refunded. I also was charged an after-hours drop off fee because I dropped off the truck at 6:30pm.Cesar H.
Customer Reviews for Sensible Car Rental
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Everything was great. Thank you.GENNADY B.
Trucks parked on a very busy street making it dangerous to take the pictures. Truck needed an exterior wash and had no windshield wiper fluidCHARLES S.
Mike was informative and helpfulWilliam M.
El cliente no dejó un comentario.PHAEDRA M.
Update website so there is no miscommunication on what time to check in. It let me do 8:30 pickup but got changed to 9 and my drop off time remained the same. Same price, no discount from time change. I paid for #of hours sooo. But I mean it got the job done.Paige W.
I was surprised to find no lot. The rental vehicles were parked on the street, and I had to park on the street, too, although it was difficult to find a spot and I circled the block a few times. I ended up parking on the other side of the busy street. I had trouble shutting the driver side door.Julie Ann S.
They rock!!!!ANDREW P.
El cliente no dejó un comentario.GELACIO T.
El cliente no dejó un comentario.kyle W.
Horrible experience. The self check in didn't work the place was closed and after being on the phone for 2 hours with 2 customer service reps I finally got the truck. I missed my windows for picking up furniture. The lock on the back was also horrible. It would not open unless you brute forced it at the exact location while shaking it. Like just replace the lock, it sucks. Overall horrible experience. I'm sad because I love using Uhaul and always recommended it to friends.SULAKSHANDAN K.
This was a terrible experience. Uhaul over charged me - They charged me for an extra day even though I returned within 24 hours and they also charged me an after hours drop fee which was not disclosed. I called uhaul to discuss & the wait time was 40 minutes on hold. This location said they can't do anything about how uhaul handles things. Will not use Uhaul againMARISSA B.
Guy working was very nice and helpfulHEAVEN H.
El cliente no dejó un comentario.JORDAN B.
Imagine you have a drop off walking distance.to home. You go to that location and they say it is ok to return there. However your same dispatch girl tells you otherwise to go many miles away and even changes the location hour by hour. Who is to pay the newly added cost of getting home? I am stranded there and screwed. Later turns out she was also wrong! My original place had room. OOPSERIC K.
No issue, Mike was extremely helpful. I felt very comfortable and will go back to the same location again for future rental.CHEOW Y.
El cliente no dejó un comentario.Stephanie A.
El cliente no dejó un comentario.David W.
Super nice and helpfulALISON C.
The owner was very nice and helpful. I plan to use the company again when I'm in need of a van or truck.ERNEST W.
El cliente no dejó un comentario.Maximilian N.