Customer Reviews for Semper Fi Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very friendly staff! Would recommend to anyone!

Rating:

4.0

The trailer was clean but VERY old and got the job done. It had a temp paper tag and got me pulled over by the anti vehicle theft devision for questioning ( NO ticket ). Staff was very Apologetic fir the inconvenience of my encounter.

Rating:

3.0

The truck was a piece of crap. Needs a front end alignment. Every time I rent a truck it is a piece of crap and I don't know why I keep renting from this company as a hole

Rating:

5.0

Great, professional experience! Flexibility and understanding one family to another.

Rating:

1.0

Upon entering the location, I was on a call with my fiancée so that she could be present to hear the discussion of the rental agreement and rates. The woman at the front desk asked if I was on the phone and promptly told me that I had to hang up. When we asked why, she didn’t offer an explanation but instead said, is the call urgent in nature. When I said not exactly she told me to hang up immediately. Still no explanation as to why. Upon receiving the rental truck, I went out to inspect it. The interior was poorly maintained and the ceiling liner was starting to come down. The passenger cabin smelled absolutely horrid and reeked of a stale cigarette smell. I would have refused the rental if I hadn’t been on a Time crunch. If you ask me, that vehicle should be removed from the fleet or at least deep cleaned by the renting company. Also the customer service I received was very dissatisfactory. I would think that a customer service representative that is renting out moving vehicles would understand that moving is a stressful time and do all they can to accommodate and I don’t know why they forced me to hang up on my fiancée when we were trying to balance the finances of utilizing the moving truck as well as compare rates. I am very displeased overall.

Rating:

3.0

The process to get a truck takes way to long. Also, if one location isn't available, then we should receive credit for having to drive elsewhere to get it.

Rating:

5.0

Easy day!

Rating:

4.0

Vehicle is dropped off, so was not able to meet a real person, however, after speaking to customer service on the phone, the overall experience is very good.

Rating:

5.0

Wonderful customer service

Rating:

2.0

Would not recommend having a new employee who is unable to lift and secure the equipment be alone at the location to rent and secure trailers. It’s not just the damage to our vehicle that is the reason for a poor review it is the way it was handled by the employee and by management. People could have been hurt and there was no acknowledgment or apology that the incident occurred

Rating:

1.0

I returned my truck early and was charged for an extra day I did not need

Rating:

4.0

They were very very nice and professional. Never had attitudes when I had to extend my rental. The only problem I had was one guy was away from his desk when I called to extend and didn’t call me back like he said he would. I had to call him back. Otherwise, the whole operation was very well run and easy to work with.

Rating:

5.0

Made the return super easy! Quick and friendly.

Rating:

5.0

Everything was perfect, excellent service and lady at the front desk was wonderful and helpful.

Rating:

1.0

The trucks alignment was off, I had to drive with the steering wheel at an angle to keep the car driving straight. The truck also revved consistently when increasing or lowering speed and smelled like gasoline the entire time. I had to stop about 7 times to put gas and I feel that perhaps that was due to the poor condition of the truck.

Rating:

5.0

Very professional and efficient staff. They were very understanding of my need to extend my rental a couple of days due to illness. But drop-off went very smoothly and took less than 10 minutes.

Rating:

5.0

Easy to turn in. No hassles. Friendly. Ensured that trailer was in good condition before I left.

Rating:

5.0

Overall a great experience. They allowed me to park my car there while i rented it for the day and they didnt try to screw me over charging me for gas like all the penske rental trucks I have used in the past have.

Rating:

3.0

I would like my bill adjusted that she stated would be, U-Haul can call her because said that in front of me and my wife and two other customers

Rating:

5.0

Not a thing it’s perfected

Rating:

5.0

Employees were very courteous and polite

Rating:

3.0

Customer service rep I checked in with was very respectable and spoke very well clear and professional. Customer service rep I returned equipment with I felt rushed seemed preoccupied and just sent me away without proper return check.

Rating:

5.0

The windows looked like they haven’t been cleaned in a long time. The inside of the front window was almost non see through. Otherwise the truck was clean

Rating:

5.0

Not much to improve on here at this one.. Thanks for a quick and easy pick up and return

Rating:

5.0

Took a lot to get checked in.Took a half hour off my time off the rental time

Rating:

5.0

All of the staff is wonderful. They make sure you have what you need for a successful haul.

Rating:

5.0

These ladies took care of everything for us. A couple of things were left in the truck and they made a call to inform us. Thank you Taylor

Rating:

2.0

Staff was rude when returning due to not knowing the location to return and no signs.

Rating:

5.0

Customer service was excellent but the trailer I rented was not swept out and the door was tricky to close. I had a really good check out and check in experience. I was really impressed with the Lady that helped me get everything hooked up. I got there at 0800 and she had people waiting. She handled everyone's needs immediately. Very good multi-tasker. Thanks to UHaul. I will definitely be back.

Rating:

5.0

Great customer service!

Rating:

5.0

Easy, fast, and convenient!

Rating:

5.0

Na

Rating:

5.0

As Always this uhaul location is amazing.

Rating:

3.0

well it started out me having to go to another city to aquire a trailer in the time frame needed. But it was damaged and the right side lights didn't work. The trailer was designed so it was front end heavy or rear heavy due to the tie down straps location. One of the tires were bald and there was no guarantee the next city would have one on my way.

Rating:

5.0

The Ladies at Semper Fi Storage we fantastic. Efficient, friendly, and professional. Great Job!!

Rating:

4.0

Great service, highly recommend

Rating:

5.0

Jessica checked us in and was wonderful. She explained everything to us and got us on our way quickly. She was also there when we returned the truck. Good experience!

Rating:

5.0

Just keep doing what you are doing. You are excellent.

Rating:

5.0

Service was easy and quick! Very eager to help and do anything they could to make our move easy for us.

Rating:

1.0

My auto transport was broken, they forgot to give me the utility dolly I paid for, their staff was incompetent and almost messed up my vehicle, they left me stranded at their facility for 3 hours after the auto transport was broken.

Rating:

5.0

Super fast and efficient!!

Rating:

5.0

I have no suggestions because everything was great

Rating:

5.0

Very good place and location and really good people that work there keeping the place clean and they have a very friendly customer service…

Rating:

5.0

Great

Rating:

5.0

Absolutely love this location. This should be the model for all locations.

Rating:

5.0

Everything went great and smooth

Rating:

5.0

Excellent facility and well maintained. Temp control kept valuables in good condition year around and pest control measures ensured belongings stayed free of unwanted insects and rodents. Secure storage facility with 24x7 access was a great addition with no apparent extra cost over other facilities. Staff was ALWAYS friendly and very helpful! Multiple options to pay for storage (and linked to national U-Haul brand) made rental maintenance and moving (in and out) extremely convenient! Would recommend it highly to all potential clients.

Rating:

5.0

Great staff. Keep up the good work. Jim and Jessica were especially helpful

Rating:

5.0

Spot on customer service during intake and the exit process. Great staff!!! Semper Fidelis

Rating:

5.0

Absolutely stellar!!! 10/10 would rent here again 😁😁😁

Rating:

5.0

Yall have the best storage units in the state.

Rating:

5.0

Very good facility. My goods were stores for about 8 months and I went to pick up my goods the staff asked if they help in any way. Very friendly environment. I would recommend this to everyone I know.

Rating:

5.0

Great service and storage unit was in excellent condition to store our stuff! Would highly recommend to anyone.

Rating:

5.0

I highly recommend this place. I had no problem getting a storage unit and the service is great.

Rating:

5.0

Very clean and very secure. Staff were very courteous and helpful . The overall facility and staff were very clean and professional Highly recommend people to use this climate control storage

Rating:

2.0

Customer service was very poor. I was very disappointed with how they treated us as customers. Tried making us double pay on our payment. And even lost it. Definitely dont recommend.

Rating:

5.0

Only needed a locker for a short time. Thank you for having one.

Rating:

5.0

Needed a unit within a day and the staff was so friendly and helpful! I highly recommend!

Rating:

5.0

Great storage for a great rate. Best in town!

Rating:

5.0

I have used Semper Fi Storage several times and have always had a great experience. The unit prices are fair and the location is great. I would definitely recommend Semper Fi Storage to anyone.

Rating:

5.0

I would use the storage facility again.