Customer Reviews for Selma Mini Storage
(U-Haul Neighborhood Dealer)

137 reviews

118 Hogue Dr   Selma, OR 97538

(541) 597-2537

Office Hours

  • Mon-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(541) 597-2537

118 Hogue Dr
Selma, OR 97538

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Always helpful, always available. Definitely my go-to U-haul site.

David Wells 
Rating:
5.0

Customer did not leave a comment.

David Wells 
Rating:
5.0

Dropped off trailer no problems

Jeffery Prockl 
Rating:
5.0

Clean location. Helpful from phone call and return process.

Victor Velasquez 
Rating:
5.0

Pick up was easier than expected.

Kylie Thurman 
Rating:
4.0

The location also serves as a storage facility with a locked gate entrance, so you need to be diligent and stay in communication with the proprietor regarding arrival and pick-up times.

Wesley Hurless 
Rating:
5.0

Customer did not leave a comment.

Sylvia Rook 
Rating:
5.0

Good equipment and good service. Will use again as the need arises and recommend to others.

Jonathan Guilbert 
Rating:
5.0

Customer did not leave a comment.

Kevin George 
Rating:
5.0

Customer did not leave a comment.

Tammy Kopaczewski 
Rating:
5.0

Service was second to none. The Bill's took great care of my needs from start to finish. They even hooked up the trailer for me before I left and when I arrived.

Matthew Templin 
Rating:
5.0

Customer did not leave a comment.

Kristi Cederstrom 
Rating:
5.0

Customer did not leave a comment.

Chris Gonzales 
Rating:
3.0

Overall it was a terrible experience. I reserved 20’ box a vehicle transport for today. Yesterday they called me to tell me my rquipment was not available where I was told to pick it up. The closest uhaul was 1.5 hours away. I said that won’t work. I had 2 uhaul workers I also had to be concerned about. I asked about Broomings and they had the truck I could use. Scrap the ideA of towing my keep. It only got worse from there. At first my drop off could not handle it. I was told grants pass or was the only place to drop off. That was a huge cluster f@&k. Turning it in finally and these people charged me $46 extra for gasoline. I’ve used uhaul many times before but this is the worst experience I’ve ever experienced. The gas really pisses me off.

Paul Simonetta 
Rating:
5.0

signage is unclear where actual entrance is. No turn around on the road if gate is closed and locked. Problematic when towing a large trailer!

Scott Silver 
Rating:
5.0

Customer did not leave a comment.

ALFREDO MALDONADO 
Rating:
4.0

The representatives were helpful and nice. Great company.

caroline cass 
Rating:
5.0

Customer did not leave a comment.

brittany miller 
Rating:
5.0

Customer did not leave a comment.

Deborah Zimmerman 
Rating:
5.0

Customer did not leave a comment.

Douglass Borngasser 
Rating:
5.0

Bill and bill were great professionals easy to work with

Doug Gardner 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Davey 
Rating:
5.0

Customer did not leave a comment.

patrick dotson 
Rating:
5.0

Maybe make a note when reserving uhaul that you need to call office to be let into property in order to pick up rental.

Glenda Graham 
Rating:
5.0

Customer did not leave a comment.

andrew Schilens 
Rating:
5.0

This guy was cool except he had no trucks and we were sent out to grab 1 of 2...where grantspass had equipment

Corey Falkoski 
Rating:
3.0

Customer did not leave a comment.

brian murrell 
Rating:
2.0

Customer did not leave a comment.

rory wetzel 
Rating:
5.0

Customer did not leave a comment.

David Tullar 
Rating:
3.0

Properly do maintenance checks on your vehicles and stop renting out road hazards.

CYNTHIA JEFFERSON 
Rating:
3.0

Customer did not leave a comment.

meri adams 
Rating:
5.0

The web instructions for self-drop off were misleading as there was no place to park the truck safely while the facility was closed. The facilty owner and staff opened the gates and graciously did the intake almost two hours before they were scheduled to open. They definitely went above and beyond in service!

William Starr 
Rating:
5.0

It was closed, just dropped the truck and keys.

Casey Gardner 
Rating:
3.0

Please work on customer service

Kaitlynn Jeegan 
Rating:
5.0

Customer did not leave a comment.

Penny Wesley 
Rating:
5.0

The service was friendly and extremely helpful

johanna leighty 
Rating:
5.0

We were going to be a bit late returning the truck after closing hours and the gentlemen agreed to stay and receive the truck. Couldn't have been more helpful.

Howard Welhoelter 
Rating:
3.0

Customer did not leave a comment.

ronald Breazeale 
Rating:
5.0

Truck was ready for pick up on arrival. Check in only took a few minutes. Thanks Bill.

Paul Holt 
Rating:
5.0

Customer did not leave a comment.

Armando Morales 
Rating:
5.0

Customer did not leave a comment.

Ralph Thomason 
Rating:
5.0

Customer did not leave a comment.

josh gillis 
Rating:
5.0

Customer did not leave a comment.

Carl Hassman 
Rating:
5.0

Customer did not leave a comment.

David Meyer 
Rating:
3.0

Customer did not leave a comment.

Agustin Ochoa 
Rating:
2.0

I answered n/a to whether I'd recommend the pick-up location to a friend only because if I had answered this question on the day of pickup I would've said no. Looking back, I was still able to get my rental so, I suppose it worked out. When u-haul called me the day before my scheduled pickup to tell me I had to travel to a different location to get my rental they never told me the location was "by appointment only". The business owner was a jerk to me when I arrived by stating I was lucky that I wasn't 5 minutes later because I would've had to come back at the end of the day, despite the fact that the u-haul rep said I could pickup that morning. The way he acted told me my arrival bothered him. It took about 10 minutes to get past my initial anger after how I was treated when I arrived. No reason to treat a customer like that.

Kyle Koeper 
Rating:
5.0

Customer did not leave a comment.

Ralph Thomason 
Rating:
5.0

Customer did not leave a comment.

TERI JOHNSON 
Rating:
5.0

The location and service where I picked up the truck was outstanding!! The U-haul people and staff over the phone missed the boat entirely! They called and cancelled my reservations I made because they said, "he were closed and no trucks were available! " I visually saw two 20ft trucks and the owner is always open! They refused to listen! Two days later they called and said I had to pick it up 30 miles away! Again, I argued with them! Finally someone took the initiative to call the owner and wa la two trucks were sitting there! To much stress when you're on a time crunch to move a household!!

Katherine Tarter 
Rating:
5.0

Great staff there perfect

Louis gallo 
Rating:
4.0

Customer did not leave a comment.

Tibet Shepherd 
Rating:
5.0

excellent service

Roberto Verdejo 
Rating:
5.0

Customer did not leave a comment.

Jason Ellis 
Rating:
5.0

Customer did not leave a comment.

Teresa Allison 
Rating:
4.0

The folks in Selma were great. I just wish the price per mile was less for local use.

Kristi Cederstrom 
Rating:
2.0

When we arrived (50 miles from home) the man was nice enough and the property was clean. But, I told him I wanted to add a secondary driver but he just kept processing the reservation. I again said about adding a second driver because I wouldn't be with the truck. He said, don't worry about it, it's insured. And, when we were done, he did not give me ANY paperwork showing the transaction. Then when I got in the truck to go, it started up okay but then the RPMs kept surging between 1000 and 4000. I let it sit and idle for a few minutes before driving. It still surged for about 10 miles. And yes, I turned off the tow/haul while the truck was empty.

Lori Sanders 
Rating:
4.0

Customer did not leave a comment.

Alan Habbestad 
Rating:
3.0

I think they should have a size guide on the website to help better choose the right size trailer. We thought the 6x12 would be enough but we ended up needing bigger and it was about $200 or so more for the bigger size.

BRANDEN PITTS 
Rating:
3.0

Get some more auto transports available in Southern Oregon. Had to drive an hour out of my way to get one. Not 1 was available in grants pass.

KORY GLEN CURTIS 
Rating:
4.0

Customer did not leave a comment.

ALAN HABBESTAD 
Rating:
5.0

Customer did not leave a comment.

DAVID BROWN 
Rating:
4.0

Customer did not leave a comment.

David Cederstrom 
Rating:
5.0

Customer did not leave a comment.

GREGORY HOFFMAN 
Rating:
5.0

Fast, friendly,and funny. Just all around good guy,and good service.

PERRY POSTLE 
Rating:
2.0

I had to drive 40 extra miles and when I called customer service they wanted me to leave the rental on the side of the road near their locked entrance. I was charged for the extra miles, not including the extra gas I had to buy. Horrible drop off experience.

TOINI MARIE BATES 
Rating:
5.0

Bought a disc lock there that didn't fit the truck

Justin Cooke 
Rating:
3.0

Truck used to haul hemp. Reeked of smell. Steering wheel caked with resin and sticky. Scrubed steering wheel couldn't get residue off. Had to live with the smell and sticky steering wheel for three days.

SANDRA HOWERTON 
Rating:
5.0

Customer did not leave a comment.

Christian Hearn 
Rating:
2.0

Customer did not leave a comment.

Dustin Stratton 
Rating:
5.0

Customer did not leave a comment.

Kristen Fitch 
Rating:
5.0

Customer did not leave a comment.

REBECCA SAAVEDRA 
Rating:
4.0

This office was professional.

Julie Traverse 
Rating:
5.0

Customer did not leave a comment.

Kimberly Anderson 
Rating:
1.0

No drop box for after hours Paid for and completed after hour drop Personnel/owner was on site for an hour but refused to accept key until 9:00

Elliott Nurse 
Rating:
5.0

owner went out of his way to help us out we were late in getting to his location . He let us stay on his site over night . Very helpful next morning along with maintaince man .

terry pate 
Rating:
5.0

Customer did not leave a comment.

CANDACE GALLAWAY 
Rating:
5.0

Customer did not leave a comment.

Cal Kay 
Rating:
5.0

My reservation was in grants pass for which I registered on line when I arrived they said my reservation had been chAnged to a location 25 miles away which caused me to have to drive a extra 100 miles. Uhaul promised me a $50 discount Which they have not given. I am pissed

Brice Paris 
Rating:
5.0

Friendly service, treat customers exactly how you are right now.

Gene Conklin 
Rating:
4.0

The tail light was out; they should have checked this, but otherwise everything was fine.

Robert Litak 
Rating:
5.0

Customer did not leave a comment.

Holly Durkalec 
Rating:
5.0

Great service and very helpful.

Karin Quinn-Cook 
Rating:
5.0

Bill and his staff were both very helpful and great to work with. They offered assistance which was greatly appreciated.

Karin Quinn-Cook 
Rating:
5.0

Customer did not leave a comment.

donna beaudin 
Rating:
5.0

Customer did not leave a comment.

Christian Riggins 
Rating:
5.0

Very nice and helpful

mickey fox 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS GARDNER 
Rating:
1.0

told me he wouldn't charge me for being late, but I explained to him two times it was Corvallis location that was late and I was not. I left at 11:30am my time wasn't updated in the computer. He didn't care. Nothing registered with this fellow. Had a "we will let this slide this time" attitude, I didn't appreciate.

david elbel 
Rating:
5.0

Customer did not leave a comment.

James Minervini 
Rating:
5.0

Nothing, I was in and out fast and my return was faster. The people who helped me was real helpful and professional.

Ronnel Blevins 
Rating:
5.0

Customer did not leave a comment.

Scott Case 
Rating:
5.0

Customer did not leave a comment.

JEFF ALLAN CARNES 
Rating:
5.0

just fine

Mark Atwood 
Rating:
2.0

This guy was a train wreck. Was closed when he should have been open. He was very mad about us showing up at 9am when Uhaul told him we were coming at 5pm. Just not a friendly fella.

LAURIE HODGE 
Rating:
3.0

The truck I received had a bulge on the inside of the front tire on the passenger side. I was not made aware of this when I picked up the truck. I noticed the bulge in the middle of 1200 mile journey, and was extremely scared that the tire might have a blow out, due to the hot weather. When I returned the truck I told the person about the bulge in the tire, and they told me that it was noted in the record. This made me very angry to hear that. I could have been in a severe accident, or been on the side of the road in 100 degree heat, waiting for a repair truck.

Michelle Perata 
Rating:
5.0

Customer did not leave a comment.

Pamela Carpenter 
Rating:
5.0

Very friendly and helpful. Excellent experiences.

vicki hanson 
Rating:
1.0

The salesman was very rude and disrespectful to me and called me a baby and laughed at me when I asked him for a hard copy receipt and when I asked him to give me the starting mileage because the checklist text they sent me wasn’t available to verify the miles to calculate my charges due to him. He also told me to go to “hell”. I had to do all I could to keep my compulsore and calmness and not to over react. When I wanted to complain he told me to call Uhaul.com and when I asked him for his name he said NO. I definitely DO NOT RECOMMEND THIS UHAUL IN SELMA OREGON. Selma UHAUL Oregon it is called. The man lives on the property and has dogs if you come across this business. STOPdo not us. He also told me the final bill was $133.00 my bank amount taken was taken out was $140.70

Tamara Scott 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Lyons 
Rating:
5.0

Don't charge me 1.29 a mile Fri and sat

constance weaver 
No reviews have been submitted for this location.

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