Customer Reviews for Selma Mini Storage
(U-Haul Neighborhood Dealer)

144 reviews

118 Hogue Dr   Selma, OR 97538

(541) 597-2537

Office Hours

  • Mon-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(541) 597-2537

118 Hogue Dr
Selma, OR 97538

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything went perfectly!!

william b 
Rating:
4.0

U-Haul wanted me to take it to Grants Pass, about a 1 hour drive. I pushed back and was finally allowed to drop the trailer in Selma, which I appreciate. I did get an email from U-Haul (which I didn't know about at the time) saying they would give me a couple extra days to return the trailer in Grants Pass which I appreciate but it would have been inconvenient. The people at Selma Mini Storage worked out a way for me to drop off the trailer there which I really appreciate.

Robert E 
Rating:
5.0

Always wonderful working with this place. I have never had any trouble dropping off or renting from here.

sharyl g 
Rating:
5.0

Customer did not leave a comment.

Richard F 
Rating:
5.0

Super easy process the guys who work this location were super helpful and nice. Would recommend.

alina d 
Rating:
5.0

Customer did not leave a comment.

Ron S 
Rating:
5.0

Customer did not leave a comment.

Jennifer F 
Rating:
5.0

Always helpful, always available. Definitely my go-to U-haul site.

David W 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
5.0

Dropped off trailer no problems

Jeffery P 
Rating:
5.0

Clean location. Helpful from phone call and return process.

Victor V 
Rating:
5.0

Pick up was easier than expected.

Kylie T 
Rating:
4.0

The location also serves as a storage facility with a locked gate entrance, so you need to be diligent and stay in communication with the proprietor regarding arrival and pick-up times.

Wesley H 
Rating:
5.0

Customer did not leave a comment.

Sylvia R 
Rating:
5.0

Good equipment and good service. Will use again as the need arises and recommend to others.

Jonathan G 
Rating:
5.0

Customer did not leave a comment.

Kevin G 
Rating:
5.0

Customer did not leave a comment.

Tammy K 
Rating:
5.0

Service was second to none. The Bill's took great care of my needs from start to finish. They even hooked up the trailer for me before I left and when I arrived.

Matthew T 
Rating:
5.0

Customer did not leave a comment.

Kristi C 
Rating:
5.0

Customer did not leave a comment.

Chris G 
Rating:
3.0

Overall it was a terrible experience. I reserved 20’ box a vehicle transport for today. Yesterday they called me to tell me my rquipment was not available where I was told to pick it up. The closest uhaul was 1.5 hours away. I said that won’t work. I had 2 uhaul workers I also had to be concerned about. I asked about Broomings and they had the truck I could use. Scrap the ideA of towing my keep. It only got worse from there. At first my drop off could not handle it. I was told grants pass or was the only place to drop off. That was a huge cluster f@&k. Turning it in finally and these people charged me $46 extra for gasoline. I’ve used uhaul many times before but this is the worst experience I’ve ever experienced. The gas really pisses me off.

Paul S 
Rating:
5.0

signage is unclear where actual entrance is. No turn around on the road if gate is closed and locked. Problematic when towing a large trailer!

Scott S 
Rating:
5.0

Customer did not leave a comment.

ALFREDO M 
Rating:
4.0

The representatives were helpful and nice. Great company.

caroline c 
Rating:
5.0

Customer did not leave a comment.

brittany m 
Rating:
5.0

Customer did not leave a comment.

Deborah Z 
Rating:
5.0

Customer did not leave a comment.

Douglass B 
Rating:
5.0

Bill and bill were great professionals easy to work with

Doug G 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D 
Rating:
5.0

Customer did not leave a comment.

patrick d 
Rating:
5.0

Maybe make a note when reserving uhaul that you need to call office to be let into property in order to pick up rental.

Glenda G 
Rating:
5.0

Customer did not leave a comment.

andrew S 
Rating:
5.0

This guy was cool except he had no trucks and we were sent out to grab 1 of 2...where grantspass had equipment

Corey F 
Rating:
3.0

Customer did not leave a comment.

brian m 
Rating:
2.0

Customer did not leave a comment.

rory w 
Rating:
5.0

Customer did not leave a comment.

David T 
Rating:
3.0

Properly do maintenance checks on your vehicles and stop renting out road hazards.

CYNTHIA J 
Rating:
3.0

Customer did not leave a comment.

meri a 
Rating:
5.0

The web instructions for self-drop off were misleading as there was no place to park the truck safely while the facility was closed. The facilty owner and staff opened the gates and graciously did the intake almost two hours before they were scheduled to open. They definitely went above and beyond in service!

William S 
Rating:
5.0

It was closed, just dropped the truck and keys.

Casey G 
Rating:
3.0

Please work on customer service

Kaitlynn J 
Rating:
5.0

Customer did not leave a comment.

Penny W 
Rating:
5.0

The service was friendly and extremely helpful

johanna l 
Rating:
5.0

We were going to be a bit late returning the truck after closing hours and the gentlemen agreed to stay and receive the truck. Couldn't have been more helpful.

Howard W 
Rating:
3.0

Customer did not leave a comment.

ronald B 
Rating:
5.0

Truck was ready for pick up on arrival. Check in only took a few minutes. Thanks Bill.

Paul H 
Rating:
5.0

Customer did not leave a comment.

Armando M 
Rating:
5.0

Customer did not leave a comment.

Ralph T 
Rating:
5.0

Customer did not leave a comment.

josh g 
Rating:
5.0

Customer did not leave a comment.

Carl H 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
3.0

Customer did not leave a comment.

Agustin O 
Rating:
2.0

I answered n/a to whether I'd recommend the pick-up location to a friend only because if I had answered this question on the day of pickup I would've said no. Looking back, I was still able to get my rental so, I suppose it worked out. When u-haul called me the day before my scheduled pickup to tell me I had to travel to a different location to get my rental they never told me the location was "by appointment only". The business owner was a jerk to me when I arrived by stating I was lucky that I wasn't 5 minutes later because I would've had to come back at the end of the day, despite the fact that the u-haul rep said I could pickup that morning. The way he acted told me my arrival bothered him. It took about 10 minutes to get past my initial anger after how I was treated when I arrived. No reason to treat a customer like that.

Kyle K 
Rating:
5.0

Customer did not leave a comment.

Ralph T 
Rating:
5.0

Customer did not leave a comment.

TERI J 
Rating:
5.0

The location and service where I picked up the truck was outstanding!! The U-haul people and staff over the phone missed the boat entirely! They called and cancelled my reservations I made because they said, "he were closed and no trucks were available! " I visually saw two 20ft trucks and the owner is always open! They refused to listen! Two days later they called and said I had to pick it up 30 miles away! Again, I argued with them! Finally someone took the initiative to call the owner and wa la two trucks were sitting there! To much stress when you're on a time crunch to move a household!!

Katherine T 
Rating:
5.0

Great staff there perfect

Louis g 
Rating:
4.0

Customer did not leave a comment.

Tibet S 
Rating:
5.0

excellent service

Roberto V 
Rating:
5.0

Customer did not leave a comment.

Jason E 
Rating:
5.0

Customer did not leave a comment.

Teresa A 
Rating:
4.0

The folks in Selma were great. I just wish the price per mile was less for local use.

Kristi C 
Rating:
2.0

When we arrived (50 miles from home) the man was nice enough and the property was clean. But, I told him I wanted to add a secondary driver but he just kept processing the reservation. I again said about adding a second driver because I wouldn't be with the truck. He said, don't worry about it, it's insured. And, when we were done, he did not give me ANY paperwork showing the transaction. Then when I got in the truck to go, it started up okay but then the RPMs kept surging between 1000 and 4000. I let it sit and idle for a few minutes before driving. It still surged for about 10 miles. And yes, I turned off the tow/haul while the truck was empty.

Lori S 
Rating:
4.0

Customer did not leave a comment.

Alan H 
Rating:
3.0

I think they should have a size guide on the website to help better choose the right size trailer. We thought the 6x12 would be enough but we ended up needing bigger and it was about $200 or so more for the bigger size.

BRANDEN P 
Rating:
3.0

Get some more auto transports available in Southern Oregon. Had to drive an hour out of my way to get one. Not 1 was available in grants pass.

KORY G 
Rating:
4.0

Customer did not leave a comment.

ALAN H 
Rating:
5.0

Customer did not leave a comment.

DAVID B 
Rating:
4.0

Customer did not leave a comment.

David C 
Rating:
5.0

Customer did not leave a comment.

GREGORY H 
Rating:
5.0

Fast, friendly,and funny. Just all around good guy,and good service.

PERRY P 
Rating:
2.0

I had to drive 40 extra miles and when I called customer service they wanted me to leave the rental on the side of the road near their locked entrance. I was charged for the extra miles, not including the extra gas I had to buy. Horrible drop off experience.

TOINI M 
Rating:
5.0

Bought a disc lock there that didn't fit the truck

Justin C 
Rating:
3.0

Truck used to haul hemp. Reeked of smell. Steering wheel caked with resin and sticky. Scrubed steering wheel couldn't get residue off. Had to live with the smell and sticky steering wheel for three days.

SANDRA H 
Rating:
5.0

Customer did not leave a comment.

Christian H 
Rating:
2.0

Customer did not leave a comment.

Dustin S 
Rating:
5.0

Customer did not leave a comment.

Kristen F 
Rating:
5.0

Customer did not leave a comment.

REBECCA S 
Rating:
4.0

This office was professional.

Julie T 
Rating:
5.0

Customer did not leave a comment.

Kimberly A 
Rating:
1.0

No drop box for after hours Paid for and completed after hour drop Personnel/owner was on site for an hour but refused to accept key until 9:00

Elliott N 
Rating:
5.0

owner went out of his way to help us out we were late in getting to his location . He let us stay on his site over night . Very helpful next morning along with maintaince man .

terry p 
Rating:
5.0

Customer did not leave a comment.

CANDACE G 
Rating:
5.0

Customer did not leave a comment.

Cal K 
Rating:
5.0

My reservation was in grants pass for which I registered on line when I arrived they said my reservation had been chAnged to a location 25 miles away which caused me to have to drive a extra 100 miles. Uhaul promised me a $50 discount Which they have not given. I am pissed

Brice P 
Rating:
5.0

Friendly service, treat customers exactly how you are right now.

Gene C 
Rating:
4.0

The tail light was out; they should have checked this, but otherwise everything was fine.

Robert L 
Rating:
5.0

Customer did not leave a comment.

Holly D 
Rating:
5.0

Great service and very helpful.

Karin Q 
Rating:
5.0

Bill and his staff were both very helpful and great to work with. They offered assistance which was greatly appreciated.

Karin Q 
Rating:
5.0

Customer did not leave a comment.

donna b 
Rating:
5.0

Customer did not leave a comment.

Christian R 
Rating:
5.0

Very nice and helpful

mickey f 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS G 
Rating:
1.0

told me he wouldn't charge me for being late, but I explained to him two times it was Corvallis location that was late and I was not. I left at 11:30am my time wasn't updated in the computer. He didn't care. Nothing registered with this fellow. Had a "we will let this slide this time" attitude, I didn't appreciate.

david e 
Rating:
5.0

Customer did not leave a comment.

James M 
Rating:
5.0

Nothing, I was in and out fast and my return was faster. The people who helped me was real helpful and professional.

Ronnel B 
Rating:
5.0

Customer did not leave a comment.

Scott C 
Rating:
5.0

Customer did not leave a comment.

JEFF A 
Rating:
5.0

just fine

Mark A 
No reviews have been submitted for this location.

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