Straight forward customer service
Laquetta B.
Customer Reviews for Self Storage USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This is best location to do business always warn and friendly make the process easy .
JERMIN C.Great customer service. They go above and beyond for anything you need, from truck to storage rental. This is my second time coming here to rent a truck and the service is always wonderful! I will continue to come here!
GARCIELA T.The management team is top shelf, always willing to assist with any questions or concerns I may have. The facility itself is clean and well-lit, making it easy to access my storage unit at any time. I have never had a problem with security or cleanliness during my time as a tenant. Highly recommend this storage facility.
VIRGINIA F. | Overall ExperienceStaff was wonderful
RODERICK H.Great customer service!
Vanessa B.There is nothing more to improve except upgrading the system/ better internet. The woman (believe she is the manager) was phenomenal and as helpful as could be.
Brandon C.They are always very professional, efficient, and helpful!
Eric F.Top notch Professial service.
Douglas S.Maria was great. Made the rental process easy and clear.
Derek A.Best uhaul in the state of FL
ANTHONY L.Awesome support. Maria is the best!
Margaret G.Great customer service. Very helpful.
Joseph P.Absolutely nothing. The customer service was amazing and the process of picking up and dropping off was super easy.
LILLIANA P.It's always a pleasure to rent with you guys
Pierre Gerard L.Everything was great. The staff was extremely helpful and pleasant to speak with in person and on the phone. One of the best truck rental experiences I have had,
Lamont R.Staff was Amazing!! Friendly, courteous helpful and very willing to help. They went above and beyond to help me to get everything situated. 100% true customer service!!!
tamica S.The first storage facility that I've been and it's clean. And I had a wonder rep would highly recommend.
Joan G.No improvement from necessary already the best location I've been to.
Wayne S.Were it not for a 27% increase in price. We would have stayed
Terry J. | Overall ExperienceHonestly, this was one of the nicest storage places I have been too. It was very clean and well lit at night.
Jordan T.I love this place Maria is the best customer service is great I looking for a storage I recommend this very clean and the office always smells good that what caught my attention the cleanliness of the property
RENATA B. | Overall ExperienceEasy rental, customer service great! Would recommend this location.
denise O.Excellent,
Hugo B.The service we received from Maria at that location was amazing! She's not only sharp and smart, she's super polite and very engaging. She's the definition of a “Customer Success Experience†role model.
Fabian M.My experience was great Customer service was great and this was the perfect backup plan to move. Originally I booked with Budget at a nearby location but they dropped the ball with me twice for two weeks and didn't give me a truck. So I reserved with U-Haul and they came to the rescue. 5 stars for U-Haul. Especially this location.
WENDER C.Needed a U-haul to move my storage unit and the woman at the front desk (I believe the manager) was absolutely amazing from when I booked online all the way through return. She made this the easiest transaction I could've asked for. She explained the process start to finish, and left no detail uncovered, made sure I had ample time and was just a pleasure to speak to.
Tiffany D.Its was so amazing wishes there were nothing to worry about to uhaul
Roobens J.Uesv
RAMON L.Everything went smoothly, the office person was very helpful and made sure we understood everything clearly. Great experience.
Javier F.Maria was a great help making my moving needs happen!
Albert G.This location is the best 👌 The young lady customer service was beyond five stars 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 I definitely come there again for ALL my moving needs.😉
Tierra B.Had a horrible experience with them never again. Next time I hire professional moving company.
Jasmine S. | Overall ExperienceThey are awesome
Ricardo L.The customer service is a excellent person. She's a brilliant woman.
Rodrigo S.Maria is a wonderful representative of U-Haul Storage! I could not have asked for a better experience or more helpful associate! I would never hesitate utilizing your storage facility in the future because she has created trust and confidence!!! She made everything easy and added a smile!
Terry H. | Overall ExperienceMaria is very good, she got me in & out very quickly. I recommend her highly.
JOHN M. | Overall ExperienceOur location was changed 3 times and even when we went to this location after the one we were told to go to, they had to figure out how to get us a truck. Not sure why this happened but it was 28 miles from my home then we had to drive another 5 miles to find out they don't have it either. Thankfully she figured it out but round trip picking up this truck took 2 hours.
Lazaro C.Make a rewards program for frequent users.
DAVID C.Maria was the best! She was very helpful with the whole process.
Albert G.Maria did a great job
Remy E.Great experience with this location
Daniel G.Amazing customer service!
PAUL R.I had black mold on some of my things I had to throw away. There is no reasonable sized or commercial trash BIN ON SITE that would benefit clients. Maria had us take the trash out not only that it was pouring rain our car was filled to capacity she gave us no empathy on our situation knowing that we drove 12 hours to clear out the storage unit even after buying a van JUST to dump furniture. I WOULD NEVER RECOMMEND THIS SITE OR COMPANY TO MY PEERS.
Shawnta W. | Overall ExperienceStaff was always extremely friendly and helpful.
John L. | Overall ExperienceExtraordinario servicio al cliente
Remy E.Great customer Service !!!
Leslie H.This is 2nd time I rented from this location. Even though it was a little out of the way for me, I found the office team (Maria & Jackie) impressive, honest and efficient. Truck was always Full and ready even when I was early. I highly recommend this location.
LESTER HAL W.Excelente ubicación
MARC N.The really hot blonde chick was super nice and helpful. Called me back to help me find a truck nearby
Brian S.Amazing team… so refreshing to find excellence in customer service these days! ¡Gracias!
Raymond S. | Overall ExperienceSuper friendly & fast service
Samantha H.Everything was ready for me and staff was delightful.
LESTER HAL W.I cannot express how much I highly recommend this specific u-haul place, Maria when above and beyond to help me out and to treat me lexcellent . I cannot express enough gratitude for all her help this is an excellent place that I will always recommend.
Sergio G.Excellent facility!!! It's always clean and the staff are very friendly and helpful. Thank you Maria for always been the best!!!!
Daphnee D. | Overall ExperienceGreat
MICHELET S.Great service
Dustin M.The turnaround time of the vehicle I was late by 30 minutes
Jose Z.Give the young lady a raise and keep her, she handled everything very professionally and made everything clear.
Gerald A.Great customer service, Maria was so nice and helpful. The store looked impeccable and very well-maintained.
Fernanda F.Maria always professional, helpful and informative!
Jeanne Z. | Overall ExperienceCustomer service was amazing
Derrick C.Everything was excellent great customer service maria was very helpful and explain to me everything, from the office to the van everything was super clean i would totally recommend them
DAVID P.Maria was super and friendly. Thank you for years of great service
ALEX P. | Overall ExperienceGracias por el buen servicio.
Marcio R.There's nothing to improve, this was the absolute best experience I've ever had renting from uhaul.
Ryan C.Nada
Pedro O.A1 customer service
Velma E.We are very pleased with the facility. Maria is great - always there to help with a smile. The facility is clean and neat. We could not have had a better experience.
Barbara S. | Overall ExperienceGreat Service
Leontes A.Excellent facility and management - five stars!
Daniel Marcel W. | Overall ExperienceMarie in the office was the greates to deal with. You should give her a raise
GEORGE S. | Overall ExperienceService was good and truck was clean and working properly. The only issue is that the truck from my original reservation had a dead battery. The lady in the office was very nice and got U-haul customer service on the phone to authorize a different truck for me. Waiting for customer service took too long. Otherwise, the newer truck, the location, and staff at the location were great.
Christopher F.Thank you for all your assistance.
Faith A.Not to mention she was smoke show
JOHN C.Maria is a wonderful person, always helpful. Highly recommend this place for U-Haul and storage needs!
Graciela A.We have used storage facilities in the past and Self Storage USA is by far the best. The facility is spotless, there is always carts available and a lady can feel safe going to her unit. Also the layout is simple, not a crazy maze that you can get lost in. Maria in the office is amazing and loaded with information for all your needs.
LINDA S. | Overall ExperienceExcellent service thank you
ANTONIO C. | Overall ExperienceRates are getting far too expensive. I started out what should've been $80 -$90 something dollars a month when I signed the contract quickly became $150 within six months. It was too much especially during these times. My rate was changed twice within a short period of time that I had the storage unit.
Monique S. | Overall ExperienceEverything was perfect, in fact the unit was cleaner than my own garage! My only complaint is the rent kept rising which made it difficult to my budget. If I use the facility in the future I think it would be a benefit to have an option for a committed rent for a year with no changes. The final 40.00 increase was the reason I vacated. I loved working with Maria, she was very friendly and understanding when I fussed about the rising prices almost every 3 months!
Gayle P. | Overall ExperienceThe unit was nice and wonderful staff. The issue was 4 price increases in 1 year that is why we left.
Mario M. | Overall ExperienceMaria and Jackie are great. very helpful. self storage is very clean. loved being there. except there rates are to expensive.
WENDY M. | Overall ExperienceMaria is Awesome
Emilio G. | Overall ExperienceBest storage facility in Fort Lauderdale...Margate wherever IN FL
Kashia C. | Overall ExperienceI don’t recommend people To do a business with the storage they are bad people
Worldwide T. | Overall Experiencemanagement was cordial and professional. premises was clean and easily accessible.
Valerie V. | Overall ExperienceGreat storage facility clean spacious and temperature controled The lady in the office is superb best customer service experience ever.
ANDREW T. | Overall ExperienceNice staffing there!!! Thanks you guys
Deldrin K. | Overall ExperienceThe service at your facility was excellent. We were very happy .
Charmaine S. | Overall ExperienceService was excellent- Maria very helpful and was able to find me the unit that fits my needs. Would definitely be using this facility in the future. Gracias
DEV G. | Overall ExperienceMaria was a great help and gave great customer service!!!
Ben P. | Overall ExperienceI really did love the staff but I think that it sucks that they don't pro-rate you when you move out of the storage unit early. I learned a valuable lesson ask that question before moving in. I'm almost positive the company rented the unit instantly. So they have my $50 plus the new customer that rented the unit most likely it was rented the same day. Nothing against you ladies you were the best.
MARCIA C. | Overall ExperienceJackie and Maria were always friendly and helpful. I'll be back there again when I need storage. Gracias.
Keith L. | Overall ExperienceIf we need the storage again we would use them again. Friendly and helpful staff.
Harvest C. | Overall ExperienceI highly recommend Self Storage USA. I had a storage unit with them for almost 3 years, and the place is extremely clean. The front office staff were always very helpful and friendly. If you need a good storge place, you should definitely use Self Storage USA.
Amber R. | Overall ExperienceBueno
HONG LOAN D. | Overall ExperienceMaria is the best, she was always super friendly and helpful
JOSHUA T. | Overall ExperienceI was completely satisfied with my stay at your facility. Your manager, Maria, is a gem. Not only was she attentive and responded immediately to the few questions that I had, but her warm demeanor made the stay that much more enjoyable. Gracias.
William "Larry" R. | Overall ExperienceI highly recommend this facility. The staff is pleasant, friendly, knowledgeable and helpful. Gracias.
Gloria G. | Overall ExperienceGreat customer service!!! The staff was always accessible, super friendly, and helpful. The units were well lit, clean, and easy to access. I definitely recommend
ANDREA A. | Overall ExperienceFacility was VERY clean and well maintained. Well lit. Office staff were extremely friendly and helpful.
Craig N. | Overall ExperienceVery clean and organized unit but the price was very expensive..Sale man act like he did not care or try to find something the would work in my budget.
detries c. | ReservaciónThe unit is great selection with detail information of the building from the staff. Enjoy the check-in. My stuff feel safe in the unit I have selected. Thanks self storage for the great experience.
Simone H. | ReservaciónMia was wonderfully energetic, an absolute delight.
Vincent F. | ReservaciónGreat facility the best that I’ve seen and I would use you guys if you had a place in Boca great job
JOHN C. | Overall ExperienceMs, MIA and JACKY, thank you very much for your excelent service.
ANTHONY R. | Overall ExperienceMia was always very helpful!
ERIC S. | Overall ExperienceNeeds new management.
JASMINE J. | Overall ExperienceMia (in the office, "Is Great"). Gave my notice well in advance. Ending date ( and was out) 11/30. You charged my account for December !?!? Not happy at all with that ! Just moved into a new house.
JAMES J. | Overall ExperienceI need a better rate for the storage this is why it didn`t work out
Privacy R. | First ImpressionsEverything was good
Privacy R. | First ImpressionsThe staff was very nice and helpful. However I did not rent there because I found a place closer to my house for less. The facility was nice and clean
Privacy R. | First ImpressionsThe process is smooth sailing, facility is nice and clean and the associate who assisted us was very friendly and helpful.
Privacy R. | First ImpressionsExcellent location abs brand new facility. Staff very friendly!
Privacy R. | First ImpressionsGood service
Privacy R. | First ImpressionsClean Unit however move in costs were higher than the competition, so I ultimately chose another facility.
Privacy R. | First ImpressionsThis facility is the best. Always clean and always air conditioned. The carts are very easy to push and pull!! The people are very nice and helpful. I would use them anytime!!!!!
Privacy R. | First Impressions