Customer Reviews for Self Storage USA
(U-Haul Neighborhood Dealer)

671 reviews

1950 Banks Rd   Margate, FL 33063

(954) 974-1332

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–4 pm

Services at this Location:

Contact Us

(954) 974-1332

1950 Banks Rd
Margate, FL 33063

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Peter B 
Rating:
5.0

Customer did not leave a comment.

Raymond C 
Rating:
5.0

NA

Jason P 
Rating:
5.0

The ladies were very helpful and knowledgeable

Jesse M 
Rating:
5.0

Customer did not leave a comment.

Gordon L 
Rating:
5.0

Customer did not leave a comment.

Regina J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benderrick C 
Rating:
5.0

Best Storage facility that keeps grounds clean and always accommodates the customer.

Anita G  |  Overall Experience 
Rating:
5.0

Customer service was thee best, Ms Maria is amazing! Very clean, well maintained property. I will definitely recommend this facility to friends and family. If I ever locate in the area again, this will be my storage to store my property again. This is a one stop shop, storage, uhaul, PO Box, commercial vehicle parking and much more! Yes I love here, I love your employees, I will give you a 10!

Sherrica W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

scott g 
Rating:
5.0

Maria was awesome helpful and a pleasure to deal with thank you 😊

Aaron K 
Rating:
5.0

I have rented from this location many times and the service is always top notch!

Eric F 
Rating:
5.0

Jackie which I think that was her name....she's an Alabama fan (as a reference). Incredible service! Extremely friendly and made the process quick and easy. Make sure to keep her, she is really put in effort to make the process as simple as possible. Thanks so much!

Daniel D 
Rating:
5.0

Excellent Service and helpful and professional staff

Henry D 
Rating:
5.0

Customer service was top notch

Michael P 
Rating:
5.0

Customer did not leave a comment.

eugene t 
Rating:
5.0

Very efficient and courteous

Anita G 
Rating:
5.0

Great overall experience at this storage facility. Maria is an excellent property manager, she made my move-in and moving out experience smooth and hassle free. The facility was always well maintained and secure. Highly recommend

Diego A  |  Overall Experience 
Rating:
5.0

I am very happy with every aspect of my experience as a customer of this U Haul.

Steve H 
Rating:
4.0

Improve the maintenance of vehicles, and/or renew the fleet. In this state it is a torture to drive a van without air conditioning.

Marcelo A 
Rating:
5.0

Nothing, the lady was amazing and also very pretty. She was easy to communicate with and understanding if times were a little off.

Darius W 
Rating:
5.0

Customer did not leave a comment.

Joan G 
Rating:
5.0

Customer did not leave a comment.

NANETTE S  |  Overall Experience 
Rating:
5.0

The whole experience was excellent

Diltia Q 
Rating:
5.0

Customer did not leave a comment.

Vidya R 
Rating:
5.0

Customer did not leave a comment.

mayina d 
Rating:
5.0

Customer did not leave a comment.

JORGE J 
Rating:
5.0

Great customer service

Cheryl C 
Rating:
5.0

Very friendly and professinal lady was at the front desk

Barbara J 
Rating:
5.0

The lady at the from desk made the whole experience easy and quick

Andrew M 
Rating:
5.0

No need for improvement. This location is managed with excellence. Great service thank you.

Francisco A 
Rating:
5.0

Very friendly staff

Tim M 
Rating:
5.0

My time at self storage USA was amazing, especially Maria.the moment a larger unit opens up I’ll be back!!!

Perry D  |  Overall Experience 
Rating:
5.0

All good

Steven C  |  Overall Experience 
Rating:
5.0

I was very well taken care of. The ladies were kind, professional and ensured an easy process. Best customer service ever. Thank you so much for making my move a lot easier.

Barbara S 
Rating:
5.0

Customer did not leave a comment.

Alicia O 
Rating:
5.0

Great and friendly service. This place is the go to place.

Graciela A 
Rating:
5.0

Excellent advice and recommendation given. I definitely will use them again.

Maria G 
Rating:
5.0

Customer did not leave a comment.

Omar C 
Rating:
5.0

The young lady that checked me in and out is outstanding! As the first person to greet you she’s an asset to Uhaul

Andrea F 
Rating:
5.0

Customer did not leave a comment.

Jonathan A 
Rating:
5.0

Awesome service. Thank you.

Brian R 
Rating:
5.0

Friendly and quick.

ANGE S 
Rating:
5.0

Maria was the absolute best. She greeted me at the door, opened it and welcomed me in. Took care of everything and great customer service. She was so friendly helpful and kind. I will always return to this location for my moving needs. Thanks Maria.

Kevin M 
Rating:
5.0

Customer did not leave a comment.

Michael G 
Rating:
5.0

Customer did not leave a comment.

Thomas F 
Rating:
5.0

Customer did not leave a comment.

Tameka P 
Rating:
5.0

Customer did not leave a comment.

Larry K 
Rating:
5.0

Customer did not leave a comment.

Jonathan A 
Rating:
5.0

Nothing !

Evana B 
Rating:
4.0

The first reservation we had that didn’t happen the one on Dixie Highway in Wilton Manor, Fl. The Banks Rd place was much more professional and literate.

Warren P 
Rating:
5.0

Excellent customer service.

Marquis T 
Rating:
5.0

All good

Antonio P 
Rating:
5.0

Customer did not leave a comment.

Eric U 
Rating:
5.0

Customer did not leave a comment.

Thomas V 
Rating:
5.0

Customer did not leave a comment.

Janice S 
Rating:
5.0

Our 10 year experience was great. Everything always clean and in perfect working order. Maria in office made moving out a dream. 5/5 Star

RUTH D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge D 
Rating:
5.0

Customer did not leave a comment.

John Y 
Rating:
4.0

Customer did not leave a comment.

Brandon L 
Rating:
5.0

Absolutely EXCELLENT customer service!!

Minerva N 
Rating:
5.0

The young lady at the Banks Road in Margate location is professional and provided excellent customer service. I’m very satisfied with the service received.

LEDY G 
Rating:
5.0

Customer did not leave a comment.

Minerva N 
Rating:
5.0

Maria did a fabulous job she was very customer orientated and she was very kind and nice five stars Maria

Jeffrey L 
Rating:
5.0

Customer did not leave a comment.

Kimberly F 
Rating:
5.0

Customer did not leave a comment.

Dalianna C 
Rating:
5.0

Customer did not leave a comment.

Jose H 
Rating:
5.0

Fast, easy and comfortable.

ANGE S 
Rating:
5.0

If I ever need storage again. I will use this facility. The staff is so very kind, honest, & professional. The storage facility is clean, spacious & well maintained. I’m grateful for the services offered & provided. Great place for storage!!!! I tell everyone about this business for storage needs!!! Thank you for being an honest place to do business 😁

Stephanie M  |  Overall Experience 
Rating:
5.0

No lines easy rental

ANGE S 
Rating:
5.0

Maria, was an excellent customer service representative. She even have tips about finding help and explain everything that I need to know within the truck. Her office was immaculate. Clean. Thanks Maria!!!

Juan O 
Rating:
5.0

Very polite

German B 
Rating:
5.0

Customer did not leave a comment.

Kenneth G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL M 
Rating:
5.0

Customer did not leave a comment.

Kerry S 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P 
Rating:
5.0

Everything was pleasant.

Jason B 
Rating:
5.0

Customer did not leave a comment.

CESAR B 
Rating:
5.0

Everything excellent and 10 stars for ms Jackie my customer service at the store

Eliseo L 
Rating:
4.0

Customer did not leave a comment.

Roget D 
Rating:
4.0

We didnt like that we had to sign the contract before verifying some of the info

Lance O 
Rating:
5.0

Customer did not leave a comment.

geoffrey L 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Maria was Fantastic, she explained everything to us. Great customer service. Thank you

Eric B 
Rating:
5.0

The woman in charge was delightful.

David G 
Rating:
5.0

Customer did not leave a comment.

Norvin E 
Rating:
5.0

Maria wa super helpful

GULHAN Y 
Rating:
5.0

The entire rental experience was amazing… Marie, is great; engaging, friendly, and just a delightful. The truck did not drive well, had a severe alignment issue and the air conditioning takes a few minutes before blowing cold air.

EDWARD I 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P 
Rating:
5.0

Clean, safe, but most importantly a wonderful staff!!!

Steve K  |  Overall Experience 
Rating:
5.0

Great location! Great service will will be back for sure thank you

Alan G 
Rating:
5.0

la señorita que ne atendió fue muy agradable y me atendio de forma extraordinaria

Carlos G 
Rating:
5.0

Maria and her staff provide outstanding and exceptional customer service. They were all very attentive and assertive.

Andy N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JORGE S 
Rating:
5.0

Maria and Jackie are the best that U-haul has to offer!!

FRANKLIN W 
Rating:
5.0

Moving is the worst but Maria makes it feel easy. She is the best!

Jamie Z 
Rating:
5.0

Maria is an exceptional person to work with, she made the transaction painless and actually enjoyable!

Nod J 
Rating:
5.0

Excellent customer service ! Very clean facility. Very professional.

LISA Y 
Rating:
5.0

Excellent customer service

Sanjay W 
Rating:
5.0

Great location

Ricardo P 
Rating:
5.0

Customer did not leave a comment.

Fabio S 
Rating:
5.0

Excellent

Hugo B 
Rating:
5.0

Straight forward customer service

Laquetta B 
Rating:
5.0

This is best location to do business always warn and friendly make the process easy .

JERMIN C 
Rating:
5.0

Customer did not leave a comment.

Rick C  |  Overall Experience 
Rating:
5.0

Great customer service. They go above and beyond for anything you need, from truck to storage rental. This is my second time coming here to rent a truck and the service is always wonderful! I will continue to come here!

GARCIELA T 
Rating:
5.0

The management team is top shelf, always willing to assist with any questions or concerns I may have. The facility itself is clean and well-lit, making it easy to access my storage unit at any time. I have never had a problem with security or cleanliness during my time as a tenant. Highly recommend this storage facility.

VIRGINIA F  |  Overall Experience 
Rating:
5.0

Staff was wonderful

RODERICK H 
Rating:
5.0

Customer did not leave a comment.

Marita F 
Rating:
4.0

Customer did not leave a comment.

Smith F 
Rating:
5.0

Customer did not leave a comment.

Konstantinos H 
Rating:
5.0

Customer did not leave a comment.

Bernard J 
Rating:
5.0

Great customer service!

Vanessa B 
Rating:
5.0

There is nothing more to improve except upgrading the system/ better internet. The woman (believe she is the manager) was phenomenal and as helpful as could be.

Brandon C 
Rating:
5.0

Were it not for a 27% increase in price. We would have stayed

Terry J  |  Overall Experience 
Rating:
5.0

I love this place Maria is the best customer service is great I looking for a storage I recommend this very clean and the office always smells good that what caught my attention the cleanliness of the property

RENATA B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louis G  |  Overall Experience 
Rating:
1.0

Had a horrible experience with them never again. Next time I hire professional moving company.

Jasmine S  |  Overall Experience 
Rating:
5.0

Maria is a wonderful representative of U-Haul Storage! I could not have asked for a better experience or more helpful associate! I would never hesitate utilizing your storage facility in the future because she has created trust and confidence!!! She made everything easy and added a smile!

Terry H  |  Overall Experience 
Rating:
5.0

Maria is very good, she got me in & out very quickly. I recommend her highly.

JOHN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl R  |  Overall Experience 
Rating:
5.0

I had black mold on some of my things I had to throw away. There is no reasonable sized or commercial trash BIN ON SITE that would benefit clients. Maria had us take the trash out not only that it was pouring rain our car was filled to capacity she gave us no empathy on our situation knowing that we drove 12 hours to clear out the storage unit even after buying a van JUST to dump furniture. I WOULD NEVER RECOMMEND THIS SITE OR COMPANY TO MY PEERS.

Shawnta W  |  Overall Experience 
Rating:
5.0

Staff was always extremely friendly and helpful.

John L  |  Overall Experience 
Rating:
5.0

Amazing team… so refreshing to find excellence in customer service these days! Thank you!

Raymond S  |  Overall Experience 
Rating:
5.0

Excellent facility!!! It’s always clean and the staff are very friendly and helpful. Thank you Maria for always been the best!!!!

Daphnee D  |  Overall Experience 
Rating:
5.0

Maria always professional, helpful and informative!

Jeanne Z  |  Overall Experience 
Rating:
5.0

Maria was super and friendly. Thank you for years of great service

ALEX P  |  Overall Experience 
Rating:
5.0

We are very pleased with the facility. Maria is great - always there to help with a smile. The facility is clean and neat. We could not have had a better experience.

Barbara S  |  Overall Experience 
Rating:
5.0

Excellent facility and management - five stars!

Daniel M  |  Overall Experience 
Rating:
5.0

Marie in the office was the greates to deal with. You should give her a raise

GEORGE S  |  Overall Experience 
Rating:
5.0

We have used storage facilities in the past and Self Storage USA is by far the best. The facility is spotless, there is always carts available and a lady can feel safe going to her unit. Also the layout is simple, not a crazy maze that you can get lost in. Maria in the office is amazing and loaded with information for all your needs.

LINDA S  |  Overall Experience 
Rating:
5.0

Excellent service thank you

ANTONIO C  |  Overall Experience 
Rating:
5.0

Rates are getting far too expensive. I started out what should’ve been $80 -$90 something dollars a month when I signed the contract quickly became $150 within six months. It was too much especially during these times. My rate was changed twice within a short period of time that I had the storage unit.

Monique S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT W  |  Overall Experience 
Rating:
5.0

Everything was perfect, in fact the unit was cleaner than my own garage! My only complaint is the rent kept rising which made it difficult to my budget. If I use the facility in the future I think it would be a benefit to have an option for a committed rent for a year with no changes. The final 40.00 increase was the reason I vacated. I loved working with Maria, she was very friendly and understanding when I fussed about the rising prices almost every 3 months!

Gayle P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN M  |  Overall Experience 
Rating:
5.0

The unit was nice and wonderful staff. The issue was 4 price increases in 1 year that is why we left.

Mario M  |  Overall Experience 
Rating:
5.0

Maria and Jackie are great. very helpful. self storage is very clean. loved being there. except there rates are to expensive.

WENDY M  |  Overall Experience 
Rating:
5.0

Maria is Awesome

Emilio G  |  Overall Experience 
Rating:
5.0

Best storage facility in Fort Lauderdale...Margate wherever IN FL

Kashia C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thanh T  |  Overall Experience 
Rating:
5.0

I don’t recommend people To do a business with the storage they are bad people

Worldwide T  |  Overall Experience 
Rating:
5.0

management was cordial and professional. premises was clean and easily accessible.

Valerie V  |  Overall Experience 
Rating:
5.0

Great storage facility clean spacious and temperature controled The lady in the office is superb best customer service experience ever.

ANDREW T  |  Overall Experience 
Rating:
5.0

Nice staffing there!!! Thanks you guys

Deldrin K  |  Overall Experience 
Rating:
5.0

The service at your facility was excellent. We were very happy .

Charmaine S  |  Overall Experience 
Rating:
5.0

Service was excellent- Maria very helpful and was able to find me the unit that fits my needs. Would definitely be using this facility in the future. Thanks

DEV G  |  Overall Experience 
Rating:
5.0

Maria was a great help and gave great customer service!!!

Ben P  |  Overall Experience 
Rating:
5.0

I really did love the staff but I think that it sucks that they don't pro-rate you when you move out of the storage unit early. I learned a valuable lesson ask that question before moving in. I'm almost positive the company rented the unit instantly. So they have my $50 plus the new customer that rented the unit most likely it was rented the same day. Nothing against you ladies you were the best.

MARCIA C  |  Overall Experience 
Rating:
5.0

Jackie and Maria were always friendly and helpful. I'll be back there again when I need storage. Thank you.

Keith L  |  Overall Experience 
Rating:
5.0

If we need the storage again we would use them again. Friendly and helpful staff.

Harvest C  |  Overall Experience 
Rating:
5.0

I highly recommend Self Storage USA. I had a storage unit with them for almost 3 years, and the place is extremely clean. The front office staff were always very helpful and friendly. If you need a good storge place, you should definitely use Self Storage USA.

Amber R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX I  |  Overall Experience 
Rating:
5.0

Good

HONG L  |  Overall Experience 
Rating:
5.0

Maria is the best, she was always super friendly and helpful

JOSHUA T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin S  |  Overall Experience 
Rating:
5.0

I was completely satisfied with my stay at your facility. Your manager, Maria, is a gem. Not only was she attentive and responded immediately to the few questions that I had, but her warm demeanor made the stay that much more enjoyable. Thank you.

William "  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danett M  |  Overall Experience 
Rating:
5.0

I highly recommend this facility. The staff is pleasant, friendly, knowledgeable and helpful. Thank you.

Gloria G  |  Overall Experience 
Rating:
5.0

Great customer service!!! The staff was always accessible, super friendly, and helpful. The units were well lit, clean, and easy to access. I definitely recommend

ANDREA A  |  Overall Experience 
Rating:
5.0

Facility was VERY clean and well maintained. Well lit. Office staff were extremely friendly and helpful.

Craig N  |  Overall Experience 
Rating:
1.0

Very clean and organized unit but the price was very expensive..Sale man act like he did not care or try to find something the would work in my budget.

detries c  |  Reservation 
Rating:
5.0

The unit is great selection with detail information of the building from the staff. Enjoy the check-in. My stuff feel safe in the unit I have selected. Thanks self storage for the great experience.

Simone H  |  Reservation 
Rating:
5.0

Mia was wonderfully energetic, an absolute delight.

Vincent F  |  Reservation 
Rating:
5.0

Great facility the best that I’ve seen and I would use you guys if you had a place in Boca great job

JOHN C  |  Overall Experience 
Rating:
5.0

Ms, MIA and JACKY, thank you very much for your excelent service.

ANTHONY R  |  Overall Experience 
Rating:
5.0

Mia was always very helpful!

ERIC S  |  Overall Experience 
Rating:
2.0

Needs new management.

JASMINE J  |  Overall Experience 
Rating:
4.0

Mia (in the office, “Is Great”). Gave my notice well in advance. Ending date ( and was out) 11/30. You charged my account for December !?!? Not happy at all with that ! Just moved into a new house.

JAMES J  |  Overall Experience 
Rating:
3.0

I need a better rate for the storage this is why it didn`t work out

Privacy R  |  First Impressions 
Rating:
3.0

Everything was good

Privacy R  |  First Impressions 
Rating:
5.0

The staff was very nice and helpful. However I did not rent there because I found a place closer to my house for less. The facility was nice and clean

Privacy R  |  First Impressions 
Rating:
4.0

The process is smooth sailing, facility is nice and clean and the associate who assisted us was very friendly and helpful.

Privacy R  |  First Impressions 
Rating:
4.0

Excellent location abs brand new facility. Staff very friendly!

Privacy R  |  First Impressions 
Rating:
3.0

Good service

Privacy R  |  First Impressions 
Rating:
4.0

Clean Unit however move in costs were higher than the competition, so I ultimately chose another facility.

Privacy R  |  First Impressions 
Rating:
5.0

This facility is the best. Always clean and always air conditioned. The carts are very easy to push and pull!! The people are very nice and helpful. I would use them anytime!!!!!

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

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